Contact Telus: Find below customer service details of Telus, including phone and email. Besides contact details, the page also offers a brief overview of the telecommunications company. Reach the customer service below for support, complaints or feedback.
Head Office
510 W. Georgia St.
23rd Floor,
Vancouver, British Columbia
V6B 0M3
Customer Service
Phone: 1-866-558-2273 (Telus mobility)
Phone: 1-888-811-2323 (Internet/TV)
Phone: 1-877-469-7946 (wireless home phone)
Phone: 1-866-771-9666 (US customers)
Email: [email protected] (phishing or spam complaints)
___
About Telus
Telus is a Canadian telecommunications company founded in the year 1990. Headquartered at Vancouver, Telus employs more than 48,000 across the country. Two of it’s key divisions consist of Telus Mobility and Telus TV. For some facts, Telus boasts of more than 13.1 mn subscribers, including 8.9 mn wireless subscribers and 1.8 mn Internet subscribers. The company’s products and services rake in more than $13.6 bn revenue annually. The products and services include wireless, data, voice, television and video. There are products available for residential as well as business customers. The company claims to be Canada’s largest and fastest mobile network. It also operates on the latest quad-band LTE technology
You can apply for new connection on the website or at nearest Telus outlet. Telus stores can be located on the website. Shop online for most popular plans or get a plan along with device. You can find phone brands like Samsung, Apple, Google, LG, BlackBerry or Alcatel. Subscribers can also customize a plan to choose the amount of free minutes and data needed. All plans include unlimited text/picture messaging, voice mail and caller ID. Note that Telus SIM cards are compatible with 4G LTE and 4G devices.
Looking for a traditional home phone, you can enquire for the Telus Wireless Home Phone which comes with top of the line features. For a connection without contracts or credit checks, you can go with Telus prepaid which can be recharged any time. As for television products, you have Pik TV and Optik TV. Pik comes with most popular live TV channels and with popular streaming and gaming apps. Go for Optik TV, if you want access to a variety of channels, restricted access to streaming apps, record using PVR and connect to multiple TVs. Channels can be added or removed any time by signing into your account.
Looking for both TV and Internet? You can now bundle them for a discounted price. For high-speed Internet, you have the Telus Wi-Fi Advantage through which you browse and stream without interruptions. There is also the PureFibre that works fully on fibre optic network. PureFibre customers enjoy fast and consistent connection.
Residential and business customers can now get 24-hour security and monitoring of their premises with AlarmForce. The service come with door and motion sensors, smoke detector, control panel and mobile app. Price and key features are detailed on the website. Existing customers can sign in to their account to view or manage services, add products or view bills. Payment of bills can be made through the user dashboard using major credit cards. For more information or queries on store locations, payment, refund, cancellation, or others, reach the Telus support.
Who can I speak to about repairing my credit? Telus did not tell me about an old tablet and a $50 charge and they destroyed my credit score as a result.