Contact Telkom: Find below customer service details of Telkom in South Africa, including phone and address. Besides contact details, the page also offers links and information on Telkom products.
Telkom Head Office
Telkom Towers North,
152 Proes Street, Pretoria
Gauteng, South Africa
Telkom Customer Service
Phone: 081180 or 10120
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Telkom Direct Store
Click here to locate a Telkom Direct store nearest to your street. You can visit a local store to subscribe to new services or to pay your past or current bills.
View / Pay Bill
Click here to view or pay your Telkom bills online. You must register before accessing this service. Payments can be made by major credit cards, or through debit order, ATMs, at bank, Telkom Direct Shop, and at any post office.
About Telkom
Telkom was founded in the year 1991. It is a leading telecommunications company in South Africa providing voice, data, broadband and internet services. Telkom operates in over 32 African countries, including Ghana, Kenya, Namibia, Nigeria and Tanzania. The fixed-line segment is Telkom’s largest business. Telkom’s South African subsidiaries include Trudon and Swiftnet. The government of South Africa owns about 40% of Telkom.
Telkom offers voice, data, mobile, hosting and broadband services. For fixed line rental, Telkom has plans such as Direct-A-Call, Fixed Line Look Alike (FLLA), ISDN and MyRing. For calling plans there is doChat, HomeFree, Phone Cards, Silver Line Packages, SpeedCall, Surf AnyTime, Telkom CLOSER and WorldCall. The basic devices through which the services are rendered are Apollo S121, Easitouch 200, G-TEL 100, Tanzanite 110, VTECH SD50, Azurite D16T, Colombo Twin, Motorola C601, Ultimate Slim D105 and more.
For prepaid and postpaid connections, there is 8ta. Visit 8ta.com for more details. For broadband there is ADSL, WiMAX, Dial-Up, GPRS or 3G plans. Telkom Internet has merged with ‘do Broadband’ to provide fast and easy access to internet services. Plans include do Internet Bundles, Telkom Internet AllAccess Capped Plans and AllAccess Uncapped Plans.
It has been 5 month of not being able to access the internet, but have been billed each month for a data contract that I cannot access. I have sent 26 mails and 4 call center phone calls and 2 visits to the local offices and they still cant help me.
UPGRADED TO FIBRE (WITH UNLIMITED 25MB/S DATA & UNLIMITED CALL PACKAGE ABOUT 7 WEEKS AGO. PROBLEMS WITH SPEED – ONLY RECEIVE 0.4MB/S AND CANNOT VIEW NETFLIX. CONTACTED TELKOM SEVERAL TIMES TO REPOSRT FAULT BUT THEY SAY I AM ON 20GB PACAKGE AND HAVE EXCEEDED MY USAGE SO THEY SAY NO FAULT. THEIR SALES DEPARTMENT TELLS ME THAT I AM IN FACT ON THE UNLIMITED BUNDLE BUT FAULT DEPARTMENT SEEM TO USE A DIFFERENT COMPUTER SYSTEM SO MY PROBLEM SIMPLY CONTINUES.
Telkom does not care about customer service at all. They simply could not be bothered and it’s rather unfortunate. I have been waiting for my upgrade to get processed for weeks now, I call into the Sales department and they cannot locate my order. No one is interested in assisting and the staff is all rude. I will be cancelling my contract with immediacy. Pathetic brand!
Your services are very poor ,i signed up for R199 contract and now i’ve been sent an invoice of more than R500 which i did not sign up for and the contract i cancelled it along time ago but am still being sent invoices for payment after i asked the contract to be cancelled and the person i spoke to assured me that the contract was cancelled only to find out later that the contract is still active and i must for more than i signed up for.
I’m on the telkom 24 month lte contract. I was promised speeds of 10 mbps. I cant get these speeds reason being over crowded towers. I’m having problems streaming especially friday, saturday and sunday. The lte signal keeps freezing and going off. I’m paying R849.00 per month and putting up with nonsense from telkoms poor infrastructure.
I have an old 24 month 20mb contract which comes to an end during November. I was tempted to change to the new R199/mth 40mb deal, but this month was presented with an extra cost of R 5,000 (on one day) for data which I could not have used. The same thing happened last year when I was erroneously charged a nonsense amount of some R6,000. That matter was sorted out only after refering the problem (not challenge) to ICASA.
Our signal is continually below strength and intermittent which affects downloading and connection. TELKOM seems not to be interested in providing the service advertised and acting in a professional manner. We will migrate to another private company that is able to perform as claimed and which is more contactable.
Telkom been a very disappointing company. They do not care about their customer hence all the complaints. I have a simple issue that they refuse to resolve and then they charge me for their issue. Best taking they public and all social media platforms making sure people are aware what they doing. Will take these issue withe ICASA as well. Ever since Sipho took over this company everything went wrong. All proof will be provided, calls made were recorded. Call center staff working for outsourcing company WNS have the same attitude.
I have a huge problem, i have a two year contract with telkom for a monthly fee of R334.00 but every month i get billed more that R500 for last month they deducted R1800.00 on my bank account, i have sent emails tried calling but no assistance today on the 23rd Sep they deducted R3900.00 i dont know what to do, i just need assistance with cancellation and my money back.
Getting so irritated wanting to know why is the connection so bad in Regents Park. Keep on saying busy connecting, no service and internet not working. Have the same problem with my telephone that the reception is so bad.
I cancelled my landline with the adsl connected to this line the 1st of May 2017, I requested a full transfer to Pretoria with my adsl line as I am using a telkom internet address. The new line was a problem instead I received a Pretoria number 012 640-4279 contact no with a sim card ON THE 5TH OF JUNE 2017. I was in contact with Telkom several times after I received my new number all my emails was cleared when the internet was connected.
I also had phone calls from Telkom as they had a problem with the 011 fix line to cancel it.
I kept on requesting why my bills are so high as I am only keeping the number for my internet connection.
Yesterday I was told that I am still paying for the 011 number as well since 2017, I want my credit back.
We have been without internet for 2 weeks now. Fiber line working as telephone working. One of the router boxes is faulty. Ref no: 55BWK151021, still waiting for technicians to arrive. Telkom customer service leaves much to be desired. Response cant be to email as we dont have internet….what is Telkom going to do about this? This is a business, how are we to operate without internet!
I was at your River Square shop to purchase a contract. What poor service. Your staff will not even look up at a customer to assist. Its a competition as to who cannot help. They have no idea of any product sold. Had to show them the special on my own phone. Really bad service. Even during loadshedding show some courtesy!!!!!
I have been requesting a refund for an over payment to Telkom for more than a year, they then informed me that they would be keeping the money for themselves as I had not requested a refund. What a bunch of incompetent nincompoops! Here I am still sending mails in eternal hope that they will do the right thing.
I have not had Wifi for 6 days, when you call Telkom to speak to a consultant, it takes longer than the call because they tell you the same story. You hold on for 30 minutes or more and the call probably takes about 5-10 minutes with no resolution. Vumatel has an outage but funny other people who live in the same complex as me on the same fibre have Wifi they obviously think I am stupid… I can’t fight with a company that I am paying to get a service from.
Used DSL and requested the new Uncapped Telkom Fibre for the best price of R450 a month which is half of what I paid DSL uncapped. (End April 2021). My first account reflected the DSL as well which I still paid as Telkom only activated my Fibre middle May 2021. My account still reflected DSL in June until now as I have phoned and asked the account to be fixed to which I received ref numbers and till now the account is still not fixed. I was stupid to pay R1880 when I received the first e-mail to inform me the account is in arrears and have been trying to get it fixed and to get my refund back. I received another e-mail to inform me that the account is still outstanding. I replied on that e-mail as well and informed them I will not pay for their mistake. I was contacted by someone from Telkom to inform me I need to visit a branch to get it sorted out as they are useless. Not my problem to sort out the mistake Telkom themself made and unable to fix. I am the client not their worker. They cant expect me to pay for something that I do not use anymore.
It’s a frustrating company to deal with or to sort a problem. The only thing they are good at is telling me that they will ask an agent to call me back and penalties. They penalize people within a minute but fail to give back the service they deserve. I’m sick and tired of trying to get hold of their consultants without success, even if I get one I never get my problems solved.
Hi I am very disappointed at your service after all the effort I have made trying to sort the problem with my contract that was fraudulently added on my name I have laid a complaint about it but Telekom never solved it now they send Nu-debt for collection yet they never attempted to get my problem solved, I sent an affidavit stating my dissatisfaction dispute forms was sent nd my ID copy sent nd Telekom never attempted to attend to issues that their customers face nd they just send debt recovery service for collections, without getting to solve issues with customers.
I am going through something similar. I applied for a contract and it was apparently delivered to a different address. I have been calling and emailing them over and over again. No one is willing to assist.
I’ve changed my WiFi service to Telkom. No words can describe how disappointed I am in your quality of service. My WiFi has been off for the past 2days. It is very poor service. A change to Fibre will be better?
They took 3 months to install our fibre, and then when we cancel our old line they put the new one off, how pathetic. Further to that every time I call I have to wait 48 hours just for nothing to happen and end up calling them again. Probably going to take another 3 months to put our internet on. They are so slow and have got no idea what they are doing. Their customer service is the worst I have ever seen. They dont care about happy customers they just want your money!
Telkom service is really disappointing, I don’t even think they try to assist. If you considering a telkom contract don’t, just a matter of time till the frustration hits and you will be writing a review. I have been trying for six days to get my home internet connected, even visited a telkom store for assistance, still no help, when I did get help, it just took a consultant all of two minutes to reset from their side – where there is no pride in the service you provide, there is no care.
I’m very much disappointed with Telkom mobile on what they are doing to me. I was happy with my contract and the contract ended last year, I got the call from Telekom consultant and I was told that my contract expired then I ask the guy to cancel the contract because I don’t want to upgrade, the guy said the only way to cancel it is to take another contract or continue paying for something I don’t want. I’ve been with MTN and Vodacom, I never had such experience.
So our Mobicell and Telkom sim card is brand new. We have had it for just about 2 months. 12 am on Tuesday we suddenly had no signal.
I have since then spoken to 3 different Telkom employees and nothing comes of it. All relevant details were sent to them as well as screenshots of the issue and a picture of what the device is displaying which is quite obviously… NO signal. And every time I am redirected back to Karabo the Telkom bot and the employee in question disappears.
We have inserted a vodacom sim and there was perfect signal. Inserted Telkom sim card – no signal. There is nothing wrong with the sim card as it works in our phones. We have purchased R400 worth of data that will expire after 31 days however we can’t access that data.
Disgusted in the service received from Telkom. They cut my line whilst I lodged a dispute for subscription charges to my account. I emailed them the proof that they are busy crediting the account. Been emailing and phoning to get attention. Eventually they “cancelled my service” due to non payment after I eventually paid them. Only to get a final invoice for (R20 000) today.
How pathetic and incompetent can one company be!!!!!
I’m done with telkom. I paid my account on the 3rd this month (April) the amount of R622, this morning I woke up to the SMS telling me my account is suspended due to not making payment. I also received the invoice with due amount of R882 for what? Telkom I really don’t understand how you function.
Telkom is absolutely pathetic. My contract phone which is under warranty needed repairs all I needed was proof of purchase seeing I took the contract online with telkom and then the phone was sent via courier I do not have a store I could go too. I tried for days was over 3 hours on calls with agents all who made me go around and around just passing the buck. I would call one number only to be told to call another and another just to be pushed back to the initial number, it is like all the agents are robots. Telkom is gone so pathetic its because your staff does not want to help the customers. I already canceled 2 contracts last year and went with vodacom as soon as the pending one is up I am definitely canceling.
I’ve been struggling to sort out my fibre bill since feb 2021. I’ve logged more queries that i can count. I’ve been to a store as well because i want to speak to someone in person and not a call centre. They couldn’t assist me. I don’t know to where i must turn for assistance. My next step is the Ombudsman and Hellopeter.
Im actually fed up with telkom. I have been asking them for months to change the debit order date with absolutely no luck. Now the debit orders bounce and I pay these charges almost monthly. Now I have just had an authorised debit which also bounced back, which I know they will charge for. I am so sick and tired of this service.
Bunch of incompetent people! In 2018 I went to Telkom and signed a contract for a wi-fi packages. Once it had been connected my internet was slower than a snail who had taken a sleeping pill! After many a month of complaints and tests they finally send out technicians who informed us that there is no cover in our area. I immediately went to the store and cancelled the contract. Since then they continued to take their debit order, I had to reverse the amount each month, then they started taking random amounts from my bank account!! I contacted my bank, who informed me that Telkom does this to many ex-clients, and the only way to stop it is to close the bank account, which I did, much to my own inconvenience. But the nightmare continued Telkom handed me over to debt collectors- after I send then all the details – they agreed that it was Telkom error and they would send all through to Telkom, three months later I would receive a call from a new debt collector – and it all starts from the beginning! this has being going of for 5 Years!!!! Now I am informed by my bank that I cannot even qualify for a loan because of Telkom!
Telkom is a disappointment. I am being billed for something that they have suspended. I took a data contract and it ended, then received a call from a consultant saying they have a deal for me so that I can upgrade. I never agreed to that deal, but the next thing I see a debit done by them. The sad part is that you can never get hold of them or when you do they will tell you that they will get back to you and never do.
I had ENOUGH of Telkom now. I struggled to get debit order date changed. Then they started to deduct from the 30th,5th and sometimes even the 25th. It got so bad I owed FNB R756 on bank charges. FOR DEBT ORDERS THAT I DIDNT authorize. I closed my FNB account and FNB wrote of the bank charges as they could see it was un authorized debt orders. For the last 2 months I paid Telkom by the 4th of every month, my debt orders is set for the 15th off every month. MGNOBA at Telkom store Carnival said that they receive my payments in time, by the 5th of every month. BUT STILL THEY CHARGE ME R202.70 for a debt order that they “couldn’t collect”. PHONING THE CLIENT SERVICE NUMBER IS ABSOLUTLY USELESS. NOW SOME OF MY LINES ARE BLOCKED AGAIN TODAY 26 AUGUST 2022.
I am not happy at all about Telkom they have incompetent staff. You won’t get helped when you need help and when they sell you their products is like they will provide you with the best service ever. They debit at anytime whenever they want to. I have 4 weeks trying to get hold of them enquiring about my contracts that is ending August 2022 but no luck, worse part they still billing me same contracts.
The incompetent Telkom staff at the call center (10217) really amazes me. Each one I speak to indicates that they will resolve the matter of a refund due to us and when you call back they say that they cant find documents on their system even though the documents were submitted through a walk in branch. The person you speak to then wants to start the process afresh and the cycle repeats itself. Three months to transfer the credit to a bank account, “pathetic”.
It appears as if the only focus is to get a good service rating and then the service deteriorates. Customer service is not only about ratings for the benefit of the company and its staff but for problems being resolved efficiently and effectively. Sadly, this is lacking. I definitely will not be recommending Telkom to my family and friends :(
I had contract with them for 24 months. It was a mobile contract that I took on September of 2020 and was supposed to end on September 2022 for my last debit, all my debit order with the was on the 5th of each month, on on the 5th of September 2022 was supposed to be my last debit order for my 24th contract. And on the 21st of October I woke up and they debited me which they shouldn’t have and even more of the amount I usually pay, I went to the store and all they tell me was stories over stories, so I want to alert people that Telkom is over charging their customers.