Contact Takealot: Find below customer service details of Takealot.com, including phone and email. Besides contact details, the page also offers a brief overview of the ecommerce company. Reach the customer service below for queries, complaints or feedback.
Head Office
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore, Cape Town 8001
South Africa
Customer Service
Email: [email protected]
Phone: +27 87 362 8000 (corporate)
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About Takealot
Takealot is a leading South African ecommerce company founded in the year 2011. Headquartered in Cape Town, the company employs over 800, including the support staff at its two warehouses in Cape Town and Johannesburg. There are close to 20 departments on the website offering a range of products. They include computers, smartphones, tablets, cameras, televisions, books, gaming, apparel, toys, cosmetics, health products, home decor items, furniture, among others.
Purchases on Takealot can be made using Visa, MasterCard, American Express and Diners Club cards. Orders over R450 value enjoy free delivery. Options include Standard, Economy, Same Day and Express. Shoppers also have the option to collect an item directly from the warehouse.
Upon placing an order, customers will be able to sign in to their account and track status of delivery. Takealot offers 30 days return policy. Please read the terms during purchase to ensure the product falls under the returns category. For more information or queries on payment, refund, cancellation, delivery, or others reach the Takealot customer service.
I purchased an Acer laptop from Takealot last week, when I was about to set it up I found out that some keys/ buttons don’t correspond with the symbols displayed. Mind you I paid cash for the product and trusted Takealot to deliver a full functioning product and not a reject item. Still waiting for their response.
I received a gift and I didn’t like the style and color so I phoned takealot customer service to ask for an advice on how do I go about returning the item and buy what I like because I don’t want to disappoint/or let the buyer know I don’t like the gift.
I was advised that I can send the item back and they will give me credit on my account the guy took my contact number and email address and said they will keep me posted on the process and if the item is still in a prefect condition I’ll will get the credit then I can make my purchases. A reference number was sent, I sent back the parcel and heard nothing from takealot until I decided to check. I’m told refund is done on the buyers account.
Bought a hot comb and used the credit card method, but it says I haven’t paid, even though money has went through and the initial email sent from takealot confirmed it. Now they sent another email saying it was not paid?
I sent goods back to takealot to be refunded. They only refunded me for some of the items. Two items I have not been refunded for and did not receive the right amount for the items I have sent back. I’ve spoken to many takealot agents and from their side they say on the system Ive been refunded. Not one of them wants to do the effort to investigate. They cant even grab a calculator to add the amounts of the goods and see that I’m being crooked out of my money.
The scheduled date of delivery for my items ordered was the 1st of July 2021. I am still awaiting my order. When I track it, it says shipped but the date of delivery is still the 1st of July. This is really an inconvenience because I expected the items to arrive on the specified date.
I sent a faulty item back to take-a-lot. Photos of the 2 boxes were take upon receipt. It was accepted in the warehouse. but items were now missing. I have been following up up with them as to where my item is, and every time receive a different reply, mostly that of we are investigating. I’ve also been told my item has been shipped, but nothing arrived.
I THINK IT IS TIME THAT TAKE-A-LOT BE BOYCOTTED DUE TO THEIR POOR SERVICE. ALL THE COMMENTS ON THIS PAGE TELLS A COMMON STORY OF POOR SERVICE
I bought a new Samsung A32 phone on the 28th of July 2021. I received the phone in working order but there were no earphones. I’ve been trying to call Takealot but I can’t get through. I’m even thinking of buying the earphones from my pocket.
I don’t even have the strength as I am writing this.
My sister purchased a skipping rope on TAKEALOT, only for them to deliver a different color and quality, we asked to take it back….they have not picked the damn fake thing up.
Another order was scheduled for today before 5pm, now its 7:39 and no communication from these useless people, I am appalled at the way which you treat your customers, the same customers that are the reason your TAKEALOT business is up and running, with our own hard earned monies!!!!!????
I have never had such poor service in my life. We bought a Hisense double door fridge. Today the 3rd one was delivered after the first one was completely in pieces, the second did not have a plug and today the 3rd one was badly scratched and dented by the delivery guys… who was not worried about it at all. So now I have to log yet another return. Please could someone from takealot contact me as I have had no success with this company at all.
WHAT A POOR SERVICE!!!
I returned my kettle cos of the dent and I asked them to exchange it..they never exchanged it nor credit my money back…I’ve been using my airtime to do a follow up and even today I haven’t received my kettle not even my money back …they don’t even communicate with me!
What kind of service is this Takealot!!!!!!!
Order cameras online they delivered the items, but it’s the wrong cameras. Reached out for assistance they came back, next day same emails requesting feedback but now nobody replies back even emails only hanging as if adress does not exist. I paid for these products and wrong items del. Not happy with the service I’m receiving if any.
I have been stuffed around by takealot for the past 5 days due to an error that they made on their site now trying to get my items back is such a problem and i now have to wait a further three days so they can process everything and the another 2 week for delivery of the new item all agents say they will provide with feedback but they are not solving the problem!!!
I bought speakers and a personal weighing and both those products aren’t working
I’m even more sad about the speaker. What should I do in this regard?
I ordered twin baby stroller on the 31st of October and was advised that I will receive the order on the 4th of November between 8-5. I never received the order until the 5th where I checked my emails and found that the order was delivered to the wrong courier redelivery will be scheduled…even today no one bothered to contact me. M still waiting for my order!!!!
I am highly disappointed in the service I have.
My order was supposed to be delivered today, I checked my app to track my order and to see where is it. I found that the person who was suppose to deliver the order claimed that I refused my order, but I haven’t received a call or anybody at the gate!
I am irritated and dissapointed in Takealot delivery team. I order a package which was meant to be delivered by them today (29 November 2021) by 17.00.
Excitedly I waited for my package to arrive.
At 16.55 I checked my tracker, as I had been doing multiple times during the day, only to find that MY PACKAGE WAS DELIVER TO MY ADDRESS AND I SIGNED FOR IT. How the heaven do I sign for a package and still have NO package.
Contacted their call centre, after trying to get through for 5 times to any department I finally got hold of someone. He said he will follow up and keep me in the loop of it as he will be talking to delivery after I put my phone down. Nada happened for another hour.
Called them again, assuming by now they would have gotten hold of the delivery team, only to be told the same story that they will be getting hold of the delivery team.
I’m still waiting for someone to contact me in Connection with a vehicle accident with a takealot delivery man. The accident happened 3 days ago and have no contact although I’ve given all the details to a number of customer service people. This is unacceptable. Why isn’t management not contactable by email instead of going through customer services who basically deal with purchases.
I’m not happy with the delivery guys I was at work when they went for delivery they know the address. My mom was waiting for the delivery but no one came and when I checked the status on the app it says I refused the order how on earth can I order and than refuse the order makes no sense. My son’s birthday is tomorrow and I have no present as his mom. I’m so disappointed I don’t even know what to do and called the driver he was so rude and ended the call while I was speaking the level of disrespect.
I purchased a kindle fire kids tablet from takealot but received a book on law, the service, the fact that you cannot get hold of anyone is ridiculous, they have collected the book, but not delivered the item I ordered , the service is absolutely disgusting , very quick to take your money but not correct their mistake
I ordered and paid for a table from takealot. I received a damaged table, when choosing the replace my item option, I assumed that the replacing item will be delivered when the damaged item is being collected. Only to find out, this is not the way takealot works. Takealot inconveniences their clients and makes is a much lengthier process. I requested the exchange within an hour of the item being delivered and now it’s being insinuated that I damaged the item as it need to be checked etc.
I’ve been waiting for my order for the past week. Everyday they just send me a message that my order is out for delivery but before the end of the day they send a text saying they couldn’t deliver. I’m really mad about this cause I need to use this product that I’ve ordered
I received three chairs from Takealot. 2 of the chairs were badly scratched with the powder coating chipped off and deep indentations in the plastic. The third arrived with 1 leg and no assembly accessories. I wrote this clearly on the reason for return. I have returned the chairs to a delivery person who was incredibly rude to me on the phone and to my administrator who met her. Even raising her voice at me when I asked which road she had used to enter the property. Now, I have (after numerous emails), no chairs and my account reflects as one returned, one return cancelled and the third as awaiting collection. This is the most ridiculous service I have ever received! What a pity, Takealot. I used to have faith in your quality and delivery.
I ordered a perfume on the Takealot website 18th Jan, I paid via eft from my Nedbank account, the money went off my account but later on I got an email that my order has been cancelled due to not receiving funds. Yet the money had gone off my account & I reordered hoping that those funds were going to be reversed, nothing like that happened & no one is responding to my emails. I have sen4 2 emails & am still waiting for a response & my refund.
I’m very disappointed with take a lot, after waiting for my order to be delivered for over a week with lack of communication from take a lot where I had to call several times to find out where my order was, it came with missing parts. The original order I made I paid a certain amount and when they made their order it showed a lesser amount which is making me wonder if I’m robbed.
I wouldn’t wish this is frustrating experience to anyone. I was expecting better from take a lot.
I have had 2 orders now since December 2021 where the orders have been incomplete. The order from December 2021 is still not resolved and I am still waiting for the missing item. Today 4 February 2022, I received another incomplete order.
I am extremely disappointed in Takealot’s service. I placed an order to be delivered in time for my granddaughter’s first birthday two weeks ago. Delivery was supposed to be on the 11th of February 2022 in time for her birthday on the 12th. This morning 4 days before the due date I was informed that the order is cancelled. Now I can’t be with her on the day and she will not receive a gift from me either.
I ordered my standards accounting textbooks and they were delivered incomplete notifies the driver and he told us to report the matter at takealot head office we contacted them for several times they kept saying we must send pictures of the received products, now they are ignoring our emails and calls i think its time to take further steps
I collected my order on the 6th Feb 2022. Upon unpacking I seen it was the incorrect product. I immediately went back to the Alberton Takealot and returned the product. I was told that the order will.be replaced however, waited for some time before I decided to follow up. It was a nightmare after this. Refer to my email below to Takealot earlier.
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I am petrified with the service received from Takealot. You expected me to do your job but nonetheless, I eventually decided to go to your Outlet/Warehouse a few minutes ago. PLEASE NOTE, the mats was with this store since the 6th Feb 2022 and you (Takealot) kept on asking me to send pictures of the mats. Please see attached pictures. The person that helped me today even spoke to someone at the Takealot Head Office whilst I was there and he stated that he had been sending emails informing Takealot that the mats are with them but, you (Takealot) kept on asking me to send proof that I returned the mats.
Please can you kindly refund me and please DO NOT credit my Takealot account as I do not want any dealings with your company ever again. I will never make a purchase again and definitely going to expose your stinking service and attitude on social media and Hello Peter.
You have really caused me stress and inconvenience.
Refer to attached pictures of the mats and the person that was there earlier. He was even unable to provide me with a reference number or anything to confirm that I was there. Your internal processes are absolutely horrific.
My order was supposed to be delivered today 28 Feb 2022 before 17.00. As per norm the delivery guy Collens called me at 15.13 to say he was few minutes away but never showed. Just after 16.00 he called again to confirm my address and gave me a landmark where he was but still never pitched. At 16.45 I called him to find out where he was and he told me he was no longer coming and put the phone down on me and several calls later were ignored. This is totally unacceptable as I needed to get that delivery this evening. Absolutely disgusting behaviour.
I have been waiting for a delivery for 2 weeks now, received an SMS for delivery today which was canceled, citing “My unavailability’; yet I had not received any calls. I followed up with your call center, who arranged for delivery to be the same day, only for me to receive another SMS, at 15h58 that my delivery has been rescheduled – without my approval or any calls throughout the day. I am so disgusted and aggrieved by the Takealot Team from East London (Vincent), which has continuously wasted my day.
I am reading your comment because I am also suffering the same problem in Cape Town and when I call the company nobody answers, instead they play elevator music and my R50 airtime is gone down the drain
I purchased items set for delivery on the 12th April. The delivery person rescheduled claiming no one was available to receive the item. Yet I received deliveries from Amazon and Decathlon today.
Do you care to check with your customers before adjusting delivery dates to meet your delivery teams availability? I had moved things around to ensure availability to collect items on the same day from various couriers.
This is not the first time you have failed to deliver as per dates you confirm both on the app and on text messages.
I ordered a Defy fridge. It arrived with a dent and made a funny noise when I switched it on. I logged a return and they swapped it. The new one is even worse. It seems to be refurbished – the door creaks, oil leaks, there’s tape at the top of the door, glue at random places. I needed this fridge last week. I’ve paid for it but Takealot won’t keep up their standards. I have to constantly move things around to be available for this delivery as no time is given and when they do end up coming it’s so late and they rush with the delivery.
Beyond disappointed. Not the standard that I’m accustomed to from takealot
Useless company!!! Can not possibly perform a simple transaction, collection and refund ! How hard is to pick up and refund clients account in 2 – 3 business days as advised ? Call center is hopeless ….. pathetic support team!
I received a wrong order on 29 June, i have been trying to get someone to assist me. Your Customer Service is ZERO. I have been logging calls and even tried calling. Today is the 6th day, I haven’t received any response. I now understand the reason why SA is happy for AMAZON.
My order was placed and paid on the 26th of July. Promised delivery has come and gone. Today is the 10th of August already. My order status shows that it has not even been shipped. That for something that comes from less than 40km where I reside. Call center number 087 362 8000 proves to be useless as the phone is simply just cutting after the answering service. I am more than frustrated.
When calling the call center there is no answer. Received a delivery today and there is things missing from the packages and wrong things have been shipped and the one package containing a 3D printer I ordered is a used printer with the wires slashed and the box it was packed in look like somebody played soccer with it. I have filed a return Saturday for a dash cam that was the wrong order as well “payed for a expensive one and a cheap one is what was shipped”, still waiting for any action on the matter. This is the 5th time I have to file a return for wrong shipments and 2 of the 5 times is in just the last week and it is due to wrong and destroyed shipments.
I have placed and paid for a order on the 2nd September 2022 and heard nothing from them. How do I get my money back?? I did receive a email saying that it will be delivered before the 9th but I didn’t receive any sms from them concerning the order or the delivery. What am I to do??
Although I am very satisfied with the quick delivery of my order for a Panasonic KX-TG1713 Trio Cordless Dect Phones – Black, I am very disappointed for not being able to contact anyone from Takealot nor Panasonic to help me with the setting up of the caller ID which keeps on displaying the word “Anonymous” instead of the callers contact details saved in the phone. This is very frustrating. Please let me have a telephone number that works for the right person that can help me sorting our this problem. And please don’t send me the section in the manual regarding Caller ID set up as I have tried every instructions in the manual and I haven’t succeeded in resolving this problem which keeps on displaying the word “Anonymous” Which incidentally, I haven’t stored that word in the phone. A very frustrated and dissatisfied customer.
I also cry with you for what we are experiencing. I ordered on the first of September 2022 if I am not wrong. And I got the date 13 September 2022 for delivery till today I didn’t receive nothing. The amazing thing is that we don’t get a notification of why our orders couldn’t arrive. Takealot must redress this situation.
I am highly disappointed by the business that does not take customers seriously. I have been waiting for my parcel since 16th September, until today,19th,nothing is happening. The delivery should be made at my house as it has been the case, but up to this date, nothing.
On the 16th I received a call being asked if I will go to town to collect my parcel there, yet it was meant to be home delivered. Because I could not go to town, they decided to return my parcel from Zeerust, back to Mahikeng. They did the same thing on the 19th,returned the parcel to Mahikeng.
I realy like products from takealot, but this is now the 3rd time a different product from what I ordered was delivered, and they just say that no emails send from info at takelot will be answered, we need to go on frequently asked questions and answers for this. Realy not good.
I have been waiting for my takealot order since 27 November 2022. Everyday waiting at home as it would be delivered to no avail. The past 2 days it did not even leave the delivery area. Been phoning takealot team. They can’t seem to get in touch with delivery team and so I don’t even know if they have my order and no one can confirm this. Terrible service.
TakeAlot has the worst customer service ever. So many incompetent people are working in the customer service department. They don’t know how to read an email properly – just plain stupid. You give them what they ask for and then they will ask for it again. Is TakeAlot just hiring anyone without the proper training or qualifications to do the job?
A week has passed since they tampered with my package and now it is my problem to try and get back my children’s Christmas gifts. This is ridiculous beyond measure!
I made a duplicate payment on my online purchase but now they won’t give my money back. I even sent all documents to prove the duplicate payment but still no refund from them they also told me the problem is not on their side.
I sent a parcel (Christmas gifts for children) and received a message to say the parcel had been delivered, but it definitely has not arrived. The parcel clearly had a return address. I insured the parcel and have raised a complaint but cannot progress this without receipts. Needless to say, I don’t always keep receipts for smaller items. The value of the contents was about £15 and postage was nearly £5. A brazen scam and needs investigating!!
I bought a Defy no frost fridge through takealot for R12649. It didn’t work from day one. I phoned them within 48 hours to collect and replace. It is now 1 month later, and nothing has happened
I would like to complement the lovely lady who delivered my parcel this morning. Unfortunately I did not catch her name. If it helps my order number is 121763932. She was so friendly and patient while I was dealing with something as she arrived. I was so impressed with her. What a wonderful person to have on your team.
I would love to review the tv purchased but I never received it. Back and forth with the help centre only to be told on the 2nd day the package was damaged and rejected by the driver. Funny how the customer is the last to know. My faith in takealot’s service is destroyed. It is a shame because I have been buying from them regularly since before lockdown. Never had a problem before but after this experience and seeing many others having the same issue over a long period of time will make me thing twice before parting with my money to purchase items again.
I received a pair of bluetooth earphones from my friend for my birthday. They are unfortunately too big. I know this sounds incredibly outrageous but i promise it is true. I was wondering if it is possible for me to exchange the product without my friend.
Why do I have to wait 1 month to receive 1 item from you when you have it in stock? I have been really waiting for that product.
I am trying to phone your customer service line and getting no response. I need information changed on my invoice to add company details and vat no and my email is not going through to your email and the telephone line keeps cutting me off.
I have made a same day delivery and paid for it yesterday, yet my parcel wasn’t delivered per agreement, was delivered today. This is totally unacceptable.
After reading most of the comments, it seems Takealot is true to their company name. They TAKE A LOT of people’s money. After about 2 months I’m still struggling to convince them about a returned item. Every time a different person emails back. Then you must explain again again very simple things they don’t want to understand. It TAKE A LOT of patience to communicate with them.
Your contact centre line is USELESS rather cancel it, its a waste of time and airtime. Takealot disappointed me twice. I bought a gift for my boy only to find that there was a defect when I asked for a replacement I was told it’s out of stock. I don’t think electronics are tested before shipping.
My wife bought and paid for things from Takealot to be delivered tomorrow. We were at home the whole day today and no phone all from your driver to confirm delivery address and now she gets a sms saying the parcel has been returned to Takealot.
My order was delivered on Friday the 5th of May 2023 to my house, when I opened it afternoon only found 4 items. The headset were not there; I tried to call takealot on Saturday but I was on hold for about 4 min then I dropped the call. Later was called by the security guards for the other complex saying there is a parcel left with them for me. I had to go to the other complex to collect my headset. This is so unprofessional.
I placed a same day delivery but it wasn’t delivered and there was no communication from takealot. I had to call them first and secondly I wasn’t at the delivery address on the delivery day so I had to Uber connect my parcel. POOR SERVICE!
I am deeply disappointed with the delivery done for my takealot order, it was scheduled for the 8/8/2023. I have made myself available for the order today, when I reach home today i am told by the neighbors that the order was dropped off at the neighbors. Is there no policy that the person that the goods are sent to needs to sign for it, this is the second time this has been done.