Head Office
12th Floor, Takealot Building
10 Rua Vasco Da Gama Plain
Foreshore, Cape Town 8001
South Africa
Customer Service
Email: info@takealot.com
Phone: +27 87 362 8000 (corporate)
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About Takealot
Takealot is a leading South African ecommerce company founded in the year 2011. Headquartered in Cape Town, the company employs over 800, including the support staff at its two warehouses in Cape Town and Johannesburg. There are close to 20 departments on the website offering a range of products. They include computers, smartphones, tablets, cameras, televisions, books, gaming, apparel, toys, cosmetics, health products, home decor items, furniture, among others.
Purchases on Takealot can be made using Visa, MasterCard, American Express and Diners Club cards. Orders over R450 value enjoy free delivery. Options include Standard, Economy, Same Day and Express. Shoppers also have the option to collect an item directly from the warehouse.
Upon placing an order, customers will be able to sign in to their account and track status of delivery. Takealot offers 30 days return policy. Please read the terms during purchase to ensure the product falls under the returns category. For more information or queries on payment, refund, cancellation, delivery, or others reach the Takealot customer service.
Wow, Takealot has really fooled me and who knows how many other customers fell for this “daily deal” trap.
I ordered an item from daily deals dated 11 Oct 2018.
The product ordered was: Bosch – 6oow Powerful Kitchen Machine, “daily deal” price R1699, “listed” price R3499. So obviously based on the comparison of the daily deal price and listed price, I’m thinking its a great bargain and good deal, hence why I ordered the product.
So I check Takealot website again and to my suprise the same product Bosch – 6oow Powerful Kitchen Machine is listed for R1999. So I was fooled into believing that i was saving 51% (as per your marketing on your daily deal), ie R1800 saving. Instead the actual saving was only R300.
So Takealot is resorting to inflating the listed “regular” price of items to make as if it’s a deal of a lifetime, conning customers into thinking that the discounted price is an offer not to miss out on.
I regularly order from takealot, ie normal price items as well as daily deals. I’m really angry that I have been conned and will surely think twice before ordering from your infamous “daily deals”
We have had a pending query for a television that was purchased from Takealot and was not in working order. The television was collected by their couriers and then damaged in transit. They have subsequently returned the damaged television without prior arrangement and have not responded to our request for them to collect the television and refund us. Not one of their call centre agents have been able to help us and there managers have been unavailable. After numerous phone calls and emails we still await response. DISGUSTING AND PATHETIC
I purchased 2 (TWO) x’s Samsung washing machines: Orders 58526439 and 58525478. One was delivered to an address in Durban and One to an address in Johannesburg.
I returned both and both were collected by TAKEALOT Courier companies.
Order 58526439 (the one collected from Durban) has been refunded correctly.
Order 58525478 collected from me on 3/09/2018 and not refunded to date. I have continuously followed up and was advised by Elzita Vlotman from Takealot that the courier updated a note to confirm that the item was collected but nothing was returned back to Takealot.
The product has been collected form me a week ago and I need this 2nd amount of R3199.00 to be refunded urgently. I am receiving no joy with escalating to TAKEALOT and this is not acceptable.
Always a great experience. Just got off the phone with a customer services man who was extremely helpful and my issue has been resolved.
Thank you
I placed my order and is awaiting for payment but I pay some sum of amount now suddenly my order cancelled I don’t know why and what is going to happen with my money I already paid?
I have an outstanding refund (R149.00) due to me. I wish to spend it but the product (Vodacom Mobile Data 1GB R 149.00)is perpetually out of stock. I’m visiting Cape Town in September. If I go to your Warehouse in Montague Gardens and they have it in stock, can I process transaction on the spot? Please give me the Warehouse telephone number to save me having to waste my time going there. Otherwise give me an alternative way of getting what I want. You keep sending me reminders of my credit balance but seem reluctant to allow me to spend it! I’ve written several times before to you with never a response.
I placed an order on takealot.com then wanted to cancel the order as I saw another product which is better.
There is no way to cancel orders online, I get a noreply email when emailed them, I tried calling them, the agent says same thing, I have to wait for the product to be delivered then only return- SO I MUST INCURR DELIVERY CHARGES FIRST BEFORE THEY WILL CANCEL!!
Order Number:58480040
On 3 July, I received BROKEN AND BENT pots that I ordered on TAKEALOT. I immediately phoned TAKEALOT after I received it. The consultant I spoke to ask me what action I would prefer and I told him that I would like the set to be REPLACED, because I really liked the set. He told me it would be “no problem” and that the new set would be delivered and the old ( broken )set will be picked up when they deliver the new set. A week later, I phoned TAKEALOT again after not receiving any information from TAKEALOT. Spoke to a different consultant. This consultant told me that suddenly they don’t have the set in stock anymore and that the first consultant was misinformed ( apparently the old set should have been collected before a new set can be delivered). I told the consultant that I was promised a new set and that I do not want a refund, but a new set. I saw online that they do have the set in stock, but in a different color. I asked to speak to the manager, because the consultant was not able to help me further. The manager I spoke to ( don’t have his name, as the consultant don’t want to give me his name) told me that he will try to arrange that I can get the set in a different color. The different color is a bit more expensive, but the manager told me he will try to arrange the new color at not extra cost to me. To this day he never phoned me back. I waited a day for them to hear back from the supplier and I phoned them again, after they did not phone me back with any news ( as they promised ). The consultant I spoke to told me that the supplier does not want to give a different color at a discounted rate. He then told me he escalated the case and that I should phone him back on Friday 13 July, because he is not at work on the 12th.Since when does the costumer have to phone a consultant to get feedback??? Anyway, I phoned him back on Monday 16 th. He was not in when I phoned. I spoke to a lady that told me she will try to find out what is going on. I asked to speak to her manager and she said that is fine. She will phone me back. 10 minutes later, my phone rang and its she again. Not the manager I asked for. She said she escalated the case and promised to phone me back later the day, even if she doesn’t have any new news. She never phoned. So today I phoned again,asking to speak to the guy I spoke to earlier. After 3 attempts to get through to him, I finally spoke to him. When I asked him when he was planning to phone me with a update, his response was ” Why didn’t I phone him on Friday as he told me” !!!!! like really TAKEALOT. The parcel was picked up on Thursday 12 July. This consultant told me that all he can say is that I have to wait until the warehouse concluded their inspection on the parcel ( which can take up to 10 working days). He also told me that he can’t say for sure, but that he is quite sure that the will just refund me. So my pots get delivered BROKEN and BENT ( how do you bent a cast iron pot like that, I don’t know. It says a lot about how our parcels are handled), I am told it would be replaced. Then no communication, being told I was misinformed, then I have to keep phoning ( paying for all the phone calls and being put on hold) being kept on a line the hole time, while it feels like nothing is being done, just to hear, wait a few more days and we will just maybe refund you. That is not what I want!!!! I want a replacement. I paid for something and did not receive it in a working order. Now I must just take my money back and that is that??????
I am really frustrated with the service at take a lot. I ordered a hair trimmer which came yet it was not according to spec so I returned it. It was collected on 9/06. My problem is now that I completed all needed info I still am waiting for my refund. Keep getting emails to rate the consultant service but she has been of no service to me. Hasn’t even contacted me via email or cell. They don’t have tel number or contact details on their site. Going to list on ” Hello Peter “.
What a complete mess. How can you run a business when there is nobody to contact. They send you SMS’s saying your parcel could not be delivered because they could no find the address. Hello…. you have my phone no why not call me??
You can’t phone them, you can’t e-mail them how do we follow-up?
Last item I will ever order from them. I would rather go into a shop (and pay more) and talk to a person, than be left waiting and waiting and waiting for a delivery that I was told would be delivered 2 days ago!! I will also tell my friends to keep away from this circus.
Takealot customer service is appalling. You cannot get to speak to a manager as they are far too important to waste their time with lowly customers!!!! I have emailed them twice this morning & then resorted to phoning where I was told “if you want a response, please email again!!!”. Let’s hope customers stop using your pathetic service
Why do you guys make it impossible to get hold of you?
My order has been cancelled but I have not received a refund, and the people at PayFast say they cannot help, that I must contact you.
So damn frustrating
I returned an item that has quantity 2 but the return show quantity 1, also as I had to tick to be collected or return to warehouse I optedf to tick returned to warehouse although I did not rercieved items yet.ref for return RRN-6181-9158
Good day,
We recently received a gift from our son via your company. Upon opening it we found that the Mellerware biltong king food dehydrator had a number of cracks and broken perspex pieces. We cannot therefore use it as intended.
Please can you arrange for a replacement item to be sent to our address, as per the original order. When it is delivered, we will return the broken food hydrator.
I assume the number on the box is your order number – i.e. S004913200. The tracking number on the box is MDX15497999. The person placing the order is Mr. A.S. Lovell.
Please respond to this complaint as soon as possible to advise the replacement procedure. Many thanks.
Mrs. M. Lovell
I logged a return weeks ago. The collection has been schedule 3 times now, all three times they just failed to arrive and no one bothered to call or let me know what was happening. There were no follow ups even though I complained about this. As most of us, I work and, being in sales I am on the road most of the time, however, there is always someone at my place on a Friday – hence my requests for these days (which I have explained repeatedly). They just reschedule for Monday or tell me I must drive to the office which is more than 40km away and drop it off so that they can fetch it. I am very sorry but why must I drive around during the week (when my meetings are in a different city basically) to accommodate an issue that they have created. This has been scheduled for delivery on a Friday as requested but no one pitches. I have to do all the follow ups and now I must reschedule all my clients, drive 40km out of my way to fix a mistake they made – I don’t think so. This is disgusting customer service and as someone in sales I would be horrified if my team did this to our clients. If you can deliver parcels on weekends you can collect them since you keeping not showing up on Fridays. I do not have the luxury of being home all week. This is now also delaying the refund I am due for this return which is completely unfair.
TAKEALOT has delivered the incorrect Academic textbook. i need this book before the weekend but because of the poor service from this company I need to now wait for TAKEALOT to correct their error by going through the inquiry process, then collection process then the re-delivery process.
On the website description it states that the journal comes with a nine pocket expandable accordion file. I purchased this particular journal because it came with the file. However when the order was delivered there was no file included. I then returned the journal as advised by a consultant from the customer care team. However the journal was still returned back to me without the file.
I have tried to send it back again but it’s been more than 30 days so the return is no longer eligible.
I am very disappointed with the false advertisement. I purchased that particular journal because it came with the file, which I never got. I am totally disappointed and disgusted with what happened.
When I first got introduced to Takealot and made my first order everything was well, but when I started to order more products they would not deliver them in time as specified as promised and I would wait until delivery time was over the man didn’t come. I am still waiting for my order they rescheduled twice and I still don’t have my order .I am very disappointed with the service I’m getting. They must specify the exact time of the delivery and the messages for my phone are confusing they say today and another tomorrow I am so confused even now. Pls i am still waiting for my order.
Ordered and paid R7499 for an Xbox one X to ne delivered on 24 Dec 2017. Received a call at 14:26 to confirm delivery just to find out hours later the parcel was lost. Made 26 phone calls on 27 Dec with a lot of empty promises. Found parcel, schedule delivery before 17:00 just to receive sms saying delivery is rescheduled and will ne delivered before 8 Jan 2018. Got in my car and collected parcel myself. Will never buy from takealot again
I bought a “Jeronimo Shooting Target Soccer Goal Set” – 3 of the T-pieces and joints cracked as we put it up. I understand it will have been made in China, and not of the highest standard. But I expected it to last 6, even 3 months of an 8 year-old’s play. Instead his christmas present flops.
How do I get my money back please?
Absolute shocking service. I ordered and paid on 19 Nov 2017. For a week now Takealot sends me a message after 6pm that they could not get hold of me and had to reschedule the delivery. There has been NO delivery and no contact made to fetch a delivery. Checked with driver myself yesterday. No contact numbers on their site and no email address.
It has been more than a week of absolute frustration with Takealot, I have not got what I ordered and have not have the money returned yet. I have spoken to 12 different people and nobody can help, innumerable emails and two telephone calls and I am no closer to any resolution at all. Definitely never again.
Hello Candace,
Your comments mirror mine. I also bought a smart TV for delivery on 28th December and I’m still waiting.
I have phoned and written in total over 25 times since then.
I spoke to the following persons mostly repeats, Somaya, Nathan, Aneeb, Danielle, and several others whose names I just couldn’t figure out. All very pleasant but you get the usual I will call you back which never happens.
So as our complex is also covered by CCTV and Skynet hasn’t appeared I’m left with the feeling that I’m being conned.
I haven’t as yet got any accountability out of Takealot and their management is collectively hiding behind their call centre.
I guess its to be expected in South Africa these days where fraud is rampart.
ABSOLUTE SHOCKING SERVICE. MY SISTER ORDERED R5000 WORTH OF GOODS TO BE DELIVERED TO MY HOUSE ON TUESDAY 28 NOVEMBER 2017. NOTHING WAS DELIVERED. I HAVE CAMERAS TO PROVE IT!! TAKEALOT IS TELLING HER THAT IT WAS DELIVERED AND SIGNED FOR BY MYSELF. THE SIGNATURE IS A SQUIGGLE AND NOT MY SIGNATURE AT ALL. THESE GOODS HAVE GONE MISSING AND HER DAUGHTER WILL NOT BE GETTING HER BIRTHDAY PRESENT….SHE NEEDS TO CONTACT SOMEONE BY PHONE AND THERE IS NO PHONE NUMBER. WE WANT COURIER DETAILS AND THIS WILL BE GOING TO WENDY KNOWLER!!!! SHE HAS BEEN PUT ONTO A 3RD PERSON WHO TELLS HER THE SAME STORY
I purchased a Fitbit Charge 2 for my husband’s birthday earlier this year and the screen is cracked. Please advise where I can take it for a replacement screen
Dear sir/madam
I have ordered a pool set through you on Monday 6 November via the takealot android app.
I tried to pay it THREE times via my credit card. It still gives me a message saying “awaiting payment”.
Because I tried to pay it three times, there are now three items on my order history EACH WITH A DIFFERENT ORDER ID number whereas I only wanted one pool.
ORDER DETAILS :
Number : 54394680; 54394613; 54394512
Client : Ms. A. C Erasmus
PLEASE NOTE THAT I ONLY NEED ONE POOL even though I tried to put the payment through three times.
Please look into this ASAP as I needed the pool for my child’s birthday party next week.
I am awaiting your response
Your sincerely
A.C. Erasmus
I have an urgent order and payment query. I e-mailed but got a reply that I shoulx use the help option. The help optio on the site do not give me space to type out my problem. Meanwhile takealot took my payment from my credit card account but the site states that you are still waiting for payment. I AM HIGHLY upset and frustrated that I am unable to get hold of you!
Good day,
My order is due for tomorrow, my problem is that you say it will be here before 5:00pm and I only work till 10:30am on a Friday. Is there any way you can assure me they will be here before 10:30?
Bought JPL soundbar, payment processed on 16 Nov 2016, Standard Credit Card. The unit is not working, does a warranty cover repairs/returns. Where is is the nearest repair shop for Kloof, KZN.
Good Day,
I try to get in touch with your office in Gauteng / Johannesburg / Kempton Park. No telephone nr is however available on the website, and the only customer care nr in Cape Town is impossible to hear the person on the other side.
It would be appreciated if someone can contact me.
regards
Casper