Contact Ster Kinekor: Find below customer service details of Ster Kinekor, South Africa, including phone and email. Besides contact details, the page provides a brief overview of the cinema chain and its services. Reach the Ster Kinekor customer service below for complaints, queries or feedback.
Head Office
Ster-Kinekor Office Park,
185 Katherine Street,
Eastgate Ext.4,
Sandton
Customer Service
Phone: 0861 MOVIES (668437)
Email: [email protected]
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About Ster Kinekor
Ster Kinekor is a popular cinema chain in South Africa, operating as a subsidiary of Primedia Group. Founded in the year 1969, the company boasts of some 54 movie complexes that has more than 400 screens and 63,000 seats. Its ‘art house’ movie chain Cine Nouveau operates 5 complexes with 34 screens across Johannesburg, Cape Town and Durban.
On the Ster Kinekor website you can search a cinema by times and movie. You can also look for movies by date or upcoming. You can buy a ticket online, print the same and carry to the movie. Tickets can be booked using major credit cards. Besides the website, you can download the mobile phone app to see schedule, upcoming movies and purchase tickets. If you are a frequent movie goer, register for SK Club to earn and redeem points. There is also SK VIP that offers 15 movies a year, personal invitations to exclusive events, among others. For more information or queries on tickets, payment, refund, cancellation, parking, or others, reach the Ster Kinekor customer service.
I was very thrilled with Nonhlanhla’s service, she went over and above to make us feel comfortable. She’s very diligent and friendly she’s our employee of the month for November 2022. This was in Eastgate Mall.
Came to watch “Puss ‘n boots” 3D on the 11 December 2022..9:30 show. Image was terrible. Asked them to fix it. They couldn’t. So we watch “Strange world”. A movie that is not our choice at all and also not 3D. Technically “stealing” the exuberant 3D price we had to pay. All in all a terrible experience!!
My wife booked 4 tickets on Monday with Ster Kinekor, but there was a problem, the money went off from her bank account, but we never got any tickets or confirmation. Ever since she has been phoning them to get an email confirming this in order to reverse the money with the bank without luck. I would take caution when booking online with Ster Kinekor .
Extremely disappointed with the experience at Ster-Kinekor Gateway today. Considering the price of tickets and snacks taking the kids out for a treat and receiving poor service and stale popcorn at 11:00am is disappointing. It is safe to say that we will not be going back there.
Good day. I went Ster Kinekor Mooirivier Mall 3 pm show on 6 January 2023 Shotgun Wedding. Considerable change to automation. Show started with 20 minutes of trailers etc then 20 minutes of main show before a breakdown lasting at least 15 minutes. What happened – nothing except the lights came on. Is this not taking your automation too far. No apology or comment that the fault was being rectified. One would expect more for R93! You will not see me again.
We went to watch Avatar at Ster Kinekor in Polokwane on the 21st of December 2022. They had issues with generators and could not watch Avatar. They offered a voucher but we just passed through Polokwane so I requested a refund instead. The refund still have not happened. Ster Kinekor will not see me again. Absolutely poor services from both Polokwane and Customer Service. I was promised a follow up with the branch manager in Polokwane. I want my money back. I was advised 5 working days. It’s almost being a month. Quick to take your money but when it comes to refunds it take weeks and weeks.
Bayside mall Table view is a dying mall so one should expect a level of customer service to keep it operating. The service and facilities are terrible at this mall and partucularly the ster kinekor are atrocious. I was refused access to their toilets by the manager as i had not purchased tickets yet (while my partner was busy with this) whilst trying to explain this simple situation the manager and security laughed at me and absolutely denied access. The level of disdain and atrocious treatment results in me never going to ster kinekor or bayside mall again. If not for the kids i would not have gone in. However when i did i found the toilets to be dirty, a 20 minute wait for popcorn after placing the order and two of the four seats were broken at the base. NU METRO for the win!
I had an unsuccessful booking with them, but they took my money regardless. I was informed that I would be refunded within 7 working days, suffice to say such time has long lapsed and still no refund in sight. It baffles me as to why I have to run after them to correct their mistake.