Contact Ster Kinekor: Find below customer service details of Ster Kinekor, South Africa, including phone and email. Besides contact details, the page provides a brief overview of the cinema chain and its services. Reach the Ster Kinekor customer service below for complaints, queries or feedback.
Head Office
Ster-Kinekor Office Park,
185 Katherine Street,
Eastgate Ext.4,
Sandton
Customer Service
Phone: 0861 MOVIES (668437)
Email: [email protected]
____
About Ster Kinekor
Ster Kinekor is a popular cinema chain in South Africa, operating as a subsidiary of Primedia Group. Founded in the year 1969, the company boasts of some 54 movie complexes that has more than 400 screens and 63,000 seats. Its ‘art house’ movie chain Cine Nouveau operates 5 complexes with 34 screens across Johannesburg, Cape Town and Durban.
On the Ster Kinekor website you can search a cinema by times and movie. You can also look for movies by date or upcoming. You can buy a ticket online, print the same and carry to the movie. Tickets can be booked using major credit cards. Besides the website, you can download the mobile phone app to see schedule, upcoming movies and purchase tickets. If you are a frequent movie goer, register for SK Club to earn and redeem points. There is also SK VIP that offers 15 movies a year, personal invitations to exclusive events, among others. For more information or queries on tickets, payment, refund, cancellation, parking, or others, reach the Ster Kinekor customer service.
I am very disappointed with Ster kinekor Maponya Mall, We bought our tickets nicely and our movie was to start at 14h30pm Acrimony, at 14h15pm me and my mom where at the line to purchase snacks, the lines were long but and the people serving us tried hard to push the line but it didn’t help much, as they where only using 2 tills. We entered the Cinema at 15h10pm after waiting for almost 40mins at the line, when me and my mom entered the cinema, to be seated we realised there were people already sitting in our seats according to the receipt we had, we asked ppl to move as they were in our seats as per our tickets, they refused we couldn’t find space for 2 ppl, I decided to go back out to ask for assistance, when I went out nobody was there to offer assistance, the cleaning lady who was checking out tickets, showed me a guy wearing one of the Ster -Kinekor T-shirts to help us, they guy tried going back in with me and saw also that it was packed and he also couldn’t find any seats for us, said the seats are not marked and ppl just sit wherever they want. He went out showed me the Manager Queen Hlongwane, I will never forget this woman, she is the reason I will never go back to Ster Kinekor Maponya mall, instead of assisting, or finding a solution and apologising for the inconvenience she said there’s is nothing she can do, she is also swamped. By that time there were also other ppl coming back complaining about not finding seats for the very same movie, she avoided us and continued checking tickets for others and ignored us, when I asked for her name, she then asked for a lady who was standing in the queue to have her ticket checked for her number, as that woman will be her witness, that she couldn’t do anything to resolved my query of not finding seats, A MANAGER saying that was really appalling and disappointing, instead of finding a solution, she said “What do you want a refund?” I said to her I came here for entertainment instead I am faced with this,I bought tickets for a movie I have to watch standing up? she turned away from me and continued speaking to other customers. The guy who initially assisted me came up with a solution,said he will stop and start the movie again, he’s only asking for the manager to send someone inn to explain to ppl to seat accordingly and make space, which was done, that’s how I got to see the movie. I am still very disappointed, I went to Southgate mall Ster-kinekor on Friday to watch Black Panther and got the best service ever, non of the nonsense I experienced today. My WORD I AM NEVER GOING BACK TO STER KINEKOR MAPONYA MALL EVER… mad for days….
I got a call from Olga who stated that she is the Ops manager. I must say I was very impressed by her professionalism as she she seemed sincere in her apology regarding the inconvenience that was caused and also offered to for me and my mother to come back at Ster Kinekor Maponya so she can also apologise to her as well. She made no excuses for the incident and further mentioned that Ster Kinekor has provided training to all their stuff to ensure that they are able to resolve and handle such situations.
Earlier on today before I got a call from Olga, I was contacted by Sinna who said she is the manager at Ster Kinekor Maponya and wanted to know what happened. Told her what her what happened and her response to me was that ‘I should note that there are other complaints from other customers regarding the incident of the movie being restarted and that I myself also witnessed that Queen was swamped on that day as they were short staffed. She apologised for the seating arrangement issue and said that its an ongoing problem they have and reiterated that she has had other complaints from clients about the movie being restarted.
I would like to thank Olga for her Sincere call to me, she did make me feel like a value customer and did not try to excuse anything. Sinna I agree with you that it was packed at the cinema and as per your request I am writing a compliment for the response I go for my complaint, I understand that restarting the movie caused even more complaints for you,I think it could have been avoided, I hope when I do return to Maponya mall Ster kinekor I won’t have the same experience and hoping the seat issue would be resolved accordingly.
I was completely disgusted at the Ster Kinekor in Arcadia, Pretoria. Shortly after the premier of Black Panther I bought a ticket on the 4th of March 2018.
At 09h00 in the morning to avoid lines later in the afternoon. I got there and the staff was still packing the goodies. I asked if they were open yet because I was the only customer in line. The lady packing them said yes and called another employee. I waited for about five minutes and asked again if they were open and whether I could get serviced and she told me not to rush her and be patient in a hostile tone but eventually, I bought my ticket.
When time came to watch the movie the cinema was overflowing with customers to watch Black Panther. When I got inside the cinema, it was poorly maintained. The right arm rest was broken and the screen was almost completely cut at the upper left corner. I tolerated this insult and watched the movie. After 45 minutes to an hour the screen went blank but the sound was still active. I waited in my seat for the screen to come back on but later on the sound went as well. I still waited until the movie was up again and so it came back. This, however, was short-lived and the screen went blank again. After five minutes of shouting in the cinema the screen went up again and I finished the movie.
Once out of the cinema I went to get a complimentary ticket that was available for everyone watching the Black Panther movie of that time slot. When I arrived at the counter the woman signing them off left and I followed her and I told her I have a complaint about the movie. She told me the complimentary tickets are finished. I accepted it and asked for a refund. She told me I am not getting a refund because I did not receive the complimentary tickets that were then finished. I asked to speak to her manager and she told me I won’t see her manager and said rudely in front of all the customers in vernacular “Ha teng!” (They aren’t there). I followed her back to the counter that she ran off to and I said to her I don’t want to fight with her, all I want is an agreement reached between the manager and I. She said to me I should not speak to her in such a way and that she is also human. I got irritated and left.
The next day I called Ster Kinekor Customer Line and they told me to send an email that will be taken up with regional office. I sent an email and left them a message on their Facebook page and they still have not gotten back to me and today is the 28th of March. I sent these complaints 24 days ago and still have gotten nothing. I used to love SK but what is wrong with these people?
I am absolutely disappointed with the horrific service that my partner and I received at Sterkinekor at Newtown Junction.
We waited for approximately 1hour and 15 minutes simply to book tickets, due to their being only one cashier at hand.
Thereafter, by the time we were attended to the movie was already running for 30 minutes.
Unfortunately, we had left due to this great inconvenience but there were many others just like us who were waiting unbearably long.
I have many pictures to justify and to serve as evident and I’m actually considering sharing my experience on many social media platforms.
Your feedback will be greatly appreciated!
I’m not even sure if anyone bothers to read or reply or even apologize to any of these emails. We went to watch Black Panther tonight at Eikestad Mall. I’ve booked tickets online. Firstly, the lady at the ticket box was half lying on the desk, she’s clearly had a long day. Then there was only TWO ladies helping at the refreshments. This took forever, so we missed a bit of the movie. When we finally got into the cinema, someone else was in our seats. I had booked 3 seats, myself and my kids. After it was clear these people would not move, and I did not want to make a scene to spoil the movie for the other viewers I left to find someone that can assist. Needless to say there was no management!! We drove from Franschhoek, for a pop corn and a creme soda! They didn’t even have coke! We were offered a refund, but that is not the point, those people who sat in our seats won as they got to watch this movie (that we have missed 20 minutes of anyway because of no staff!!). I am not happy and I will take this further.
Booked to see ‘3 billboards…’ movie on 23rd/2/2018 at Blue Route Tokai. Was suppose to start at 8, we advised staff at 8.15 that it had not started and then waited until 8.35 to be told that they did not have the authority or code to access the movie and the person that did was unavailable. So besides waiting 30 minutes sitting in the theatre, R10 parking plus the driving there and back and a total waste of a Friday night we still then had to wait in a long queue to get a refund. This is the second time something similar has happened and it is totally unacceptable and a disgrace that a business should be run this way. It was pretty full and left all of us very unhappy and a total waste of a night and time. Do feel that compensation should be given and an apology. Please sort this put so it does not happen again.
Customer service at Ster Kinekor Tygervalley are pathetic & not up to standard. We are frequent patrons ( every Friday ) for the past nineteen years. The past Friday afternoon 14:30 we were not greeted at the scanning point as the Staff Member was more interested to continue her conversation her fellow staff member in other languages than the business language English !
The same happened at the snacks counter a quick hi, but then the three ladies continued their conversation in once again not in the business language English this is completely rude towards us the patron/s.
On Saturday evening we visited the Cinema Nouveau at Rosebank. This is not the first time that I have found the service per se to be in adequate and the presence of the manager non existent (with regard to assisting a staff member to use the computer to assist a patron in accessing seats), or with an attitude. There was one person on duty serving refreshments – the queue was spilling out into the passage and patrons were trickling in up 10 minutes after the show had started clearly having waited for their popcorn and the like. I asked to see the manager and was made to wait for more than 10 minutes till eventually with a “no show” we went in to see the movie. Your manager obviously has no idea of the duties of a manager (which is not sitting in an office nowhere to be seen and expecting to be paid at the end of the month for being there) and it was up to her to be present to manage the situation and oversee and step in if necessary to assist the person behind the counter.
This was literally the worst. Me and my boyfriend went to see the movie Jumanji at first the guy gave us the wrong change next we were waiting 20 minutes for our pop corn. The worst was the lightning of the movie it was so dark we couldn’t even see on the screen so my boyfriend went out to let them know but they did nothing during the movie my boyfriend fell asleep he said that he can’t watch a movie like that.. I was and still is very disappointed cause we wasted R185 on a movie..
We hereby complaint a very poor service we got tonight at Ster-kinekor Eastgate.
We have bought a Prestige tickets for a couple couch for Star Wars, in Cinema 2, seat number D1-D2, for the 20:00 show.
When we arrive at the seat, we found out that the D2 seat was broken, which cannot be tilt backward. We complaint to the manager on site, he has made a brief try to fit it and he cannot make it. Then he informed us that there is nothing he can do. After the movie, which we cannot seat comfortably, as we need to try fit two people into one seat to put the leg on the leg panel, with the D2 seat which failed to decline backward, we have our back constraint and feel bad. We spoke to the mange on shift, his name is Mr Prince Mphange. He informed us that the seat was broken and he have ordered to repair, but it was not repaired.
We are not happy that by knowing the seat was broken, and the staff does not inform us up front, and we don’t expect to be treated like that for a Prestige type of service.
We demand on either refund or two-complimentary tickets, but he informed us that although he feels sorry, but he cannot agree to that. He advice us to complaint on line. We asked him to give us an email address, he just told us to look at the Ster-kinekor web site. We went onto the site, there is no link for complaint nor any such contact address was given, therefore we have come to the Ster-kinekor facebook to raise complaint.
this is an extremely poor service for the standard such as Prestige…
My fiancè and I just went to go see justice league at your cavendish square branch.. we paid R170 per ticket for your new “D-box” seats which was supposed to vibrate or move.. but to our surprise absolutely nothing happened throughout the entire movie.. I feel that we were robbed by paying so much for an experience that never happened.. i look forward to a response from someone..
Good Day,
My husband and I as well as two friends watched Thor at Gateway Commercial this past Friday 03/11/17 the 8pm screening and seats C1-2 and B1-2 at Cinema 18.
Sadly, the excellent movie could not be enjoyed due to the unacceptable screening quality. Watching a You-Tube video would have been more pleasant.
During the entire duration the screen kept freezing and “buffering” is the best way to describe it. It left all the unfortunate patrons beyond frustrated.
Tickets are not cheap and it was beyond disappointing to have had to spend hard earned money to watch the movie in such an unsatisfactory manner.
Beyond disappointed Ster-Kinekor. Please improve your equipment if need be.
Your new website is impossible to use! this is the 3rd time in a month that I just give up. Please consider making it more user friendly like the old site.
I would like to 1) choose the cinema, 2)see what is playing, 3)info about my choice of movie, check times and book, without having to click here, there and everywhere which ends up taking one off the page. Soooo frustrating
Please explain why you would have 3 people servicing the food counter on a Sunday/public holiday who are disinterested in their job. More than 30 minutes to wait – no boxes, slushes not made, no popcorn. SHOCKING service. I see no reason why my children should miss their movie because of lack of service. The only service you offer. And it’s not the first time Eastgate Ster-Kinekor.
Shocking service at Cresta branch. Staff absolutely clueless and management non existent. After 20 minutes in queue for popcorn and drinks, assistant diverted some of us to a new queue which was supposedly open. Nobody served the new queue. Ten mins later I asked to see the manager, gave her our movie and popcorn tickets and walked out. I hope she enjoyed the show. We won’t be back.
I went to N1 city theater and was treated so rudely by the staff. My family came to visit from the free state and I thought I would treat them to a nice day out at the movies. What a big mistake!!!
The queues took forever, there was serious under staffing! I approached the girl at the popcorn kiosk asking her if there is no manager on duty to help the popcorn queue as all the patrons in that line were missing their movie including myself and my whole family (My family and I were 9 altogether, so the tickets were not cheap to stand and miss half the movie).
But what made me upset was the response I received from the girl at the popcorn counter! she started yelling at me in front of all the patrons saying “what should she do, they are all busy and that I should just stand and wait and that she’s also tired”. Firstly, I’m a customer, you don’t speak to a customer rudely, and definitely by not yelling in front of everyone!!!
I was so humiliated at this shocking behavior. when I asked for her name she lied to me and refused to give me her name. When I asked for a manager or person of seniority she said there isn’t one.
I sent a complaint regarding this before, as my family and I paid for tickets for a movie we missed and our evening was ruined, but received no response! I want this sorted and someone to call me back! there is no customer obsession here.
my contact details are 0791 081 812
My wife and I attended the film “Johnny is nie dood nie” two hours ago on 12 05 2017 at the Brooklyn Commercial Cinema complex. We were seated at A1 and 2 in theatre no 9- the 17:45 show.
WE are regular filmgoers at Brooklyn although we tend to visit the Nouveau more often.
The reason for this letter is the following:
1. The “down” escalator has been out of action for several weeks and is extemely uncomfortable if not unsafe because the top and bottom risers are of a different height to the rest. This in my opinion constitutes a contravention of the National Building Regulations (NBR);
In the Gents’ toilets the hand driers have not worked for months; one handwash basin is blocked, another’s tap does not work and there is no facility to dry one’s hands;
In the Ladies’ toilets I was informed by my wife that one wc was blocked with a mass of paper and there was a most unpleasant smell from another cubicle;
In the theatre, the courtesy lights were only switched on when the commercials began showing. Until then, it was so dark that we could not even see where our row of seats was – othe patrons were using their cellphones to find their seats.
At the end of the film the courtesy lights were switched off long before the audience had left, leaving us to find our way in the dark – my wife will be 80yrs of age next month – I am sure that this is also in contravention of the NBR. It is as if the management element at this complex needs some urgent client-directed re-orientation…..
I spoke to a person inside the control cubicle and mentioned our concern but he only shrugged……..
South Africa may be on the brink of “Junk Status” but there is no reason for its cinemas to be managed as if they have junk status.
My contact numbers are: 012-804-3084 / 082-65-77-246
I had a very bad experience at the Gateway Ster Kinekor Movie Theatre on Saturday 29/04/17. I attended the 5pm show for “Fast 8” with friends and family. We had all purchased popcorn combos individually, we had to buy our popcorn combos at a separate pay-point and then go stand in another kiosk line for the popcorn, after waiting in the line for more then 15 minutes I decided to go get a refund as I was missing my movie as it had already started so I asked a staff member for a refund they said I needed to ask the manager on duty, my friend had already purchased his popcorn and asked me to hold it for him as he had to use the toilet, I finally located the manager on duty and asked him for my refund, he asked me why I wanted the refund I replied that the line was too long and that I am missing my movie as it already had started, he then asked me why do I have the popcorn in my hand and if I had paid for it, I told him its my friends popcorn and he already had purchased it and asked had me to hold it for him while he went to the toilet, this manager now refuse to refund my money, I pleaded with him but he started to become agitated and angry and he started raising his voice at me as if I was a little child. Obviously my receipt proves that I purchased the combo and all I wanted was my refund but he could not seem to understand this and his suspicious behaviour suggested that he did not trust me.
I insisted that I wanted my money now, he then started to intimidate and harrass me as he is a big sized muscular person, he then proceeded to take my receipt and threw it on the floor and started yelling and shouting at me in front of all the people which was very embarrassing for me, some of my friends had filmed this incident with their cell phones while he was shouting at me. He said that he will never help me for the refund etc. I asked the other employees for his name and they lied to me saying his name is Adam when his real name is Deon, all the black employees did not want to help me further, they lied again and said he is the only manager at the theatre. I did not know what to do so I started to look around for an indian or white employee to help and assist me, I found an indian employee and he advised me to go downstairs to the ticketing booth area and speak to another manager, Nasreen. I had already missed my movie by now so I finally located Nasreen after some time, I explained to Nasreen what had happened to me, she then proceeded to do my combo refund and reimburse my cash. I did not get to see the movie with my family and friends instead I went back home all stressed out and disappointed.
I believe strongly that I was a victim of racism in the manner that I was treated by Deon, I want the camera footage to be looked at by senior managers to see how badly I was treated by Deon. He had intimidated and harassed me in front of all the patrons, I have witnesses who contest to what happened to me and the theatre camera footage will reveal how badly I was treated as a customer. I want this issue resolved asap and Deon has to be reprimanded or dismissed from his job. I intend on perusing this matter further by opening a charge against Deon for Intimidation and Harassment. I will seek my lawyers consultation as to how I can get justice from this incident. I was told by managers Nazarene, Lal and Nozi that I can come in on Monday morning and view the footage as the camera controller is off and she will return on Monday morning. Please advise what time on Monday 01/05/17 I can come by to view the footage. Deon is an absolutely rude and biased person, who knows how many other patrons he has disrespected. I intend on alerting the media(TV and Newspapers) and going on social media as well to express my disappointment about Ster Kinekor and how rudely their staff treats us patrons. What happened to me is inexcusable and unacceptable and nobody should endure this especially when its the weekend and we come there to relax and enjoy a movie but instead get harassed and intimated by racist staff. What makes this more annoying is that all the black employees refused to help me they just stare and laugh at me. That’s unacceptable!!
Please note – This incident had occurred on Saturday 29th April 2017, between 5:15pm to 5:45pm, the camera footage to be pulled will be the extreme left side of the kiosk when facing the popcorn kiosk, Deon the manager was standing outside the kiosk on the left side when I approached him for the refund.
Dissatisfied Patron (Customer)
Mr.Dean
Yesterday I went to Ster kinekor in Blue Route Mall – Tokai and waiting in a queue since 16:00 for the 17:00 movie Fast 8. I asked one of the people on duty if there were still tickets available for the movie and he said yes there was. After standing in the queue for more than 30 minutes I was told that the system is off line and I should go and stand in the self service queue which was extremely long. By the time I got there the machines were also offline and not printing any tickets. I had to wait for the staff on duty to restart the system once again. At this time it was already 17:30 and I was then told that the movie is now sold out. My partner already bought popcorn and cooldrink and here we had no tickets. Management was not very helpful and simply just said its not his problem. The manager at this store – Christopher sent us from pillar to post and wasted one and a half hours of our time. He has no people skills and definitely no management skills. I will never go to that branch again as I have never experience such bad service. He really needs to go back to training or find another job.
My husband and I are massive Disney fans, and have been especially looking forward to seeing Beauty and the Beast. We decided to book for the morning show on Monday 17 April at cinema prestige. We have seen all the adverts about how “prestige” is the way to make an experience great, and so we thought we would splurge and pay the extra for the “better” experience. We were looking forward to a little special service and a good movie.
We went to cinema prestige in Cresta and were totally disappointed. First of all the staff would not help us. I had to eventually go into the service room at the back to find someone willing to take our cappuccino order and help us with our tickets. The lady begrudgingly came out to help and was not very friendly about it. Your staff did not seem to care and were quite rude. It seemed to be an inconvenience to them to help us. Please note that this was the 11:40am show, and there were not that many people in the prestige lounge. It was not extremely busy, yet your staff still could not find the time to help us.
We ordered two cappuccinos to be brought to us half way through the movie. They never came. We paid R50 for coffee we never received, and after the show, the staff were too busy to help us.
I am completely shocked by the level of service received, as well as the attitude of the staff. You should not market this as a premium experience if you are not willing to make it so. This is the first and last time I pay extra to see a movie in a “premium” setting. It would have been a better experience in the “normal” theatre.
I bought tickets online to watch Fast and Furious 8 @17h00 that required me to book seats for my boyfriend and myself, on Friday the 14th of April. On Saturday the 15th of April we only arrived at the cinema to struggle with printing our tickets out at self service terminal, we had to queue for popcorn for over 30minutes because their capturing system was malfunctioning and on top of that we had to sit on the floor because the cinema was full and there kids under the age of 10 occupying most of the seats. I paid full price to sit on the stairway and have people walk passed me every other minute. I want my money back…
Good Day,
I would like to share my bad service experience received on Tuesday 04.04.2017 for the 12h30 show LEGO BATMAN MOVIE.
As a father working shifts and long hours throughout all holidays and just came out of a night shift this morning I had planned in advance to spoil my 6 year old son with a movie and playing games at Wonderland at N1 City Cape Town. We had no problems with the long queues and all which we both expected, however the lack of eye contact and simple gestures from the assistants at the treats counter was very dissapointing. Unfortunately I didn’t get a receipt for the kiddies combo purchase for reference to a name. Nevertheless it was my turn to be served by a young coloured lady upon calling out “next please” with eye contact at this pointing time.
Upon placing my order she got distracted by another female colleague saying the previous customer isn’t finnish yet. During this time i was immediately ignored with no apology and not even asking me if she may continue with her colleague’s customer. I stood there for another 5-10 minutes observing how busy it was and the staff just talking over each other rushing to get through the long queues of customers. We arrived early for the movie knowing that it is school holidays and to avoid the rush and getting our tickets and treats. At this pointing time I didn’t wanted to make any fuss for 2 reasons merely, because my son was with me and I didn’t had the energy to put up a fight for service.
When we entered Cinema 4 for our slot we got to our seats and realised that the chairs was too low and deep for my son to sit on. I immediately went outside and i asked a young man Barron for one of your support pillows, but nothing was available. I was told he will try and get me one and he never managed to find me one. I decided for my son to sit on his back pack for a higher support and this was for the entire duration of the movie sadly to say. The question I have, when Ster-Kenikor playing kiddies movies why not use one of your cinemas with seats that children can look over without elevation or extra pillows needed for support, poor planning and bad management on your part Sterkinekor!
As a family we love going to Blue route Mall Ster-Kenikor and has never experienced this kind of lack and poor service. I walked away feeling unimpressed and that i didn’t get any value for my money due to this experience and although my son enjoyed the boys day out with me. Kindly note this is my second attempt to get a response from Sterkinekor and hopefully i will get some response regarding this on this attempt. First reference number CAS-53429-Z6N7C4 automatic response received on 04/04/17.
Should you have further enquiry about this please feel free to contact me at your earliest convenience.
Many Thanks
Can something be done about Ster Kinekor in Sterland Pretoria. I went there last night(2017-04-03)after a year or so, and I was horrified! The service is very poor. At some point I needed to go to the rest room and it was a horrific experience!! The stench is unbearable! You can’t eat for hours after you’ve been there! There are no toilet papers. Instead they put boxes on the floor filled with toilet paper that has been unrolled, and you have to stick your hand in there to grab a few sheets of paper before you go inside the cubicle. Is it because that place is visited predominantly by black people that things are the way they are there? Please do something about it, because it’s not doing any good to your reputation as a franchise.
I visited the blue route mall branch on the 11/03/2017 and before entry was stopped and told i cant take my supper in with me, to this i ask why not as i was always allowed to take my food in with me, very annoyed was told that its policy i then request to speak to a manager. Who firstly came out didnt introduce herself didnt hear my side started to tell me about policy, to my surprise i told her it has never been a problem to which the manager Heather Williams replied its policy and who ever allowed me in before was not doing there job right.i was very pissed as like they say if the head of the house dont function neither will the body. your manager need to go for soft skills and while Miss Williams is at it also people skills as i found her very arrogant i ask her name and surname as i was going to lay a complaint and only then did she identify herself as Heather Williams.I will rather travel to Claremont from now as i will now spend my hard earn money where the head of the house is so arrogant. I just cant deal when you dont make profit ask yourself why because people wont tolerate such bullshit. so my question is if i wasnt allowed to take my pizza in why are other people allowed to take there groceries in
I’m sitting in a cinema right now, watching a movie. 10 mins into the main attraction and the lights have still not been turned out. This seems to be a regular occurrence at SK Rosebank.
Do something about it.
Membership cards 100048492995 & 100051752039
On 20 December 2016 we went to Ster Kinekor Vaal Mall to watch Star Wars. When enquiring how much points we had, the attendant said there were 900 points on each card and then she swiped our cards. Since then we watched Assassin’s Creed on 27 December and Monster Trucks on 17 January and our points is still 900 on each card!!!
How is this possible? We keep on going to the movies but we don’t receive our points for it. What is the use to have the club cards?
I therefore insist that the points must be loaded onto our cards immediately
I’m absolutely disgusted at the pathetic service from the ster kinekor at The Grove. 1.After booking 4 tickets through the ster kinekor app, I can’t retrieve the tickets from the self service station. The clueless manager working there tells me I didn’t book tickets because otherwise they would print out upon swiping my card used to make the booking. I had to log in to my email account to give her my booking reference numbers before she could assist me. This wasted so much of our time. Then I go to the refreshments counter. Place an order, pay, I get the wrong change. I tell the cashier the change she gave me is incorrect. It took a further 10 minutes of my time to be given the correct change. The popcorn was stale. The aircon in the cinema was not working, so it was hot and stuffy throughout the duration of the movie. It was such a unpleasant and highly frustrating experience. I booked a ticket incorrectly, the manager told me they cant refund me and the customer care line also couldn’t assist. This is completely unacceptable and unprofessional. It’s the third time I’ve gone to the Cinema at The Grove and there has been an issue. What a waste of money!
My husband and i went to the new cinema at Cresta Mall today 10 February 2017 to enquire about getting “over Sixty” cards and not one person in the foyer was interested in helping us. They were busy on their cell phones. We had “over Sixty” cards but was told they are out of date and therefore we wanted to re-apply for new ones. Why is getting these cards so difficult to obtain because we are pensioners and find the movies very expensive and therefore we wanted these cards to give us a discount so going to movies is affordable. Staff at Cresta movies are very unhelpful and disinterested in helping. Please advise where we can get these “over sixty” cards. Thanking you and await your comments.
To whom it may concern
I would like to make a formal complaint towards Brooklyn mall ster kinekor after the absolutely shocking service that was received on the 2nd of February 2017.
On the above mentioned date myself and four friends went to the Brooklyn ster kinekor to have an enjoyable evening out and watch the 20:00 showing of Split.
Since we were friends wanting to buy five tickets sitting together we decided that we would like to make use of the employee manned counter in order to ensure that we would be able to sit together and no problems would be incurred. Little to our belief more problems were incurred then one could have expected.
On wanting to paid for the 5 tickets the employee Letsholo Komane then told us we were not allowed to pay for the 5 tickets individually as we did not explicitly tell him this at the start and thus it was “our problem” and “our fault” and we needed to pay for the ticket with one transaction. On explanation that we were unaware that we needed to explicitly explain to the employee (whose job it is to run the counter and enquire about these types of matters prior to having started the transaction that each individual ticket needed to be paid individually) he took no note of this and became extremely unpleasant. The said employee then told us we need to pay with one card transaction and that it was our fault and that he would not help us further on the matter. We then tried to rationally again explain to the employee we were unaware of this and it was an accident and could the problem please be adjusted and the payment process be restarted so that no further problems would persist. He then started to be disrespectful and belittle us, conducting himself extremely unprofessionally. He became aggressive and each of us were shocked at how one of your employees could talk to a customer like that! On stating that in business one must conduct themselves in such a way that the customer is always right, his response was rudely: “well I don’t work like that”. By this time the couple waiting in line behind us were even shocked at his behaviour!
Due to this I then requested for the manager who was Edwin Sono. I explained the situation to him, he then spoke to the employee and no better treatment of the situation was taken. The manager was passive and simply looked like he no clue about how to handle the situation. The manager also at no point took responsibility or apologized for his employees conduct and treatment towards a customer and more importantly his conduct towards the three female friends that were present. The employee also at no point apologised.
Ster kinekor brand is that of “great moments at their greatest”. All I can report is possibly changing that slogan to “terrible moments for you to experience.:
I will make sure in future instances where a cinema will be used that I will not only avoid Brooklyn ster kinekor but that of the ster kinekor brand as a whole. It was more than disappointing to be treated so unprofessionally by your staff and I will make all my colleagues and friends aware of this, warning them against ever using your cinemas again.
Regards
Justin vieira
I booked 5 tickets for prestige in Cavendish and the site booked for tonight instead of tomorrow and I had to spend ages on my cell phone to try rectify and then couldn’t rebook using my vitality loyalty cards as they said I had seen the movie.Sandile from helpline called me back and was very helpful and got me correct tickets but I need a refund for tickets that were booked at 8.30pm and I called and logged a complaint at 8.33pm. My ref is WN86PBN and amount for refund to my credit card is R380.pls advise when this will reflect.
On the 11/12/2016 my family and I went to watch “Alone in Berlin” at the Brooklyn Nouveau cinema. During the adverts the volume of the actors speech was too soft to hear. We thought this would improve when the main movie came on but it did not. Two of the gentlemen in the audience went to complain and the projectionist tried to rectify the fault but to no avail. We all got up and walked out 10 minutes into the movie. When we were outside we were not offered Re admission tickets until one of the audience kicked up a fuss. My family were bitterly disappointed as we had driven all the way from our home in Silverlakes to the east of Pretoria missed the movie we were excited to see and waisted most of our precious Sunday including the time it has taken me to complain!! The following are references of our transaction: Re admission vouchers R No. 283479,283480,283481.Purchase: Till BROONMOK02, 2016/12/11 at 10:10 am. I would like to request that Ster Kinekor makes amends in some way over and above 3 re admission vouchers in order to rectify the situation and restore confidence in this cinema as we are regular customers. Thank you for your response.