Contact of Ster Kinekor customer service

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Contact Ster Kinekor: Find below customer service details of Ster Kinekor, South Africa, including phone and email. Besides contact details, the page provides a brief overview of the cinema chain and its services. Reach the Ster Kinekor customer service below for complaints, queries or feedback.

Head Office
Ster-Kinekor Office Park,
185 Katherine Street,
Eastgate Ext.4,

Customer Service
Phone: 0861 MOVIES (668437)
Email: [email protected]

About Ster Kinekor
Ster Kinekor customer serviceSter Kinekor is a popular cinema chain in South Africa, operating as a subsidiary of Primedia Group. Founded in the year 1969, the company boasts of some 54 movie complexes that has more than 400 screens and 63,000 seats. Its ‘art house’ movie chain Cine Nouveau operates 5 complexes with 34 screens across Johannesburg, Cape Town and Durban.

On the Ster Kinekor website you can search a cinema by times and movie. You can also look for movies by date or upcoming. You can buy a ticket online, print the same and carry to the movie. Tickets can be booked using major credit cards. Besides the website, you can download the mobile phone app to see schedule, upcoming movies and purchase tickets. If you are a frequent movie goer, register for SK Club to earn and redeem points. There is also SK VIP that offers 15 movies a year, personal invitations to exclusive events, among others. For more information or queries on tickets, payment, refund, cancellation, parking, or others, reach the Ster Kinekor customer service.


  1. We went to watch Avatar at Ster Kinekor in Polokwane on the 21st of December 2022. They had issues with generators and could not watch Avatar. They offered a voucher but we just passed through Polokwane so I requested a refund instead. The refund still have not happened. Ster Kinekor will not see me again. Absolutely poor services from both Polokwane and Customer Service. I was promised a follow up with the branch manager in Polokwane. I want my money back. I was advised 5 working days. It’s almost being a month. Quick to take your money but when it comes to refunds it take weeks and weeks.

  2. Good day. I went Ster Kinekor Mooirivier Mall 3 pm show on 6 January 2023 Shotgun Wedding. Considerable change to automation. Show started with 20 minutes of trailers etc then 20 minutes of main show before a breakdown lasting at least 15 minutes. What happened – nothing except the lights came on. Is this not taking your automation too far. No apology or comment that the fault was being rectified. One would expect more for R93! You will not see me again.

  3. Extremely disappointed with the experience at Ster-Kinekor Gateway today. Considering the price of tickets and snacks taking the kids out for a treat and receiving poor service and stale popcorn at 11:00am is disappointing. It is safe to say that we will not be going back there.

  4. Paul van V Reply

    My wife booked 4 tickets on Monday with Ster Kinekor, but there was a problem, the money went off from her bank account, but we never got any tickets or confirmation. Ever since she has been phoning them to get an email confirming this in order to reverse the money with the bank without luck. I would take caution when booking online with Ster Kinekor .

  5. Came to watch “Puss ‘n boots” 3D on the 11 December 2022..9:30 show. Image was terrible. Asked them to fix it. They couldn’t. So we watch “Strange world”. A movie that is not our choice at all and also not 3D. Technically “stealing” the exuberant 3D price we had to pay. All in all a terrible experience!!

  6. I was very thrilled with Nonhlanhla’s service, she went over and above to make us feel comfortable. She’s very diligent and friendly she’s our employee of the month for November 2022. This was in Eastgate Mall.

  7. One of the main reasons we go to the cinema is to enjoy the experience of the full sound track of the movie .

    Ster Kinekor East rand mall- doesn’t give you this experience. The staff are incompetent in this area. They really do not know what they are doing! Even is you complain- they don’t care! Sad state of what once was a cool place.

  8. I booked tickets online, the total spent was over R500. I did not receive them, and the customer service is frankly atrocious. I left two messages and did not receive any feedback all day.

  9. Be very careful to buy tickets from this company, they do not have a backup plan for load shedding and then they do not refund your monies. Almost 2 weeks now and I still have not received refund.

  10. Today I am very frustrated visiting Sker Kinekor at Bedford Square. I booked 3 tickets online to see Top Gun, 1 being the love seat. When arriving at Ster Kinekor we were told that we have to buy another movie ticket? The love seat only counts for 1 person due to covid – how ridiculous because now my husband can’t sit next to me and has to book another ticket at another seat! Secondly, my son is not allowed to watch the movie because he is under age? Yet we are his parents! ALL the movies are rated 13 which means my son HAS to watch the baby movies which there were only 2 to choose from. At the end of all these missions it costed us over R500 to watch a movie that we didn’t want to watch! And no one is bothered to refund us! My son is now very disappointed, myself and my husband are frustrated! What a waste of a morning and what a waste of money!!

  11. Terrible customer care. No one picks up for over 20 minutes, the instructions are not clearly verbalised, the comments overlap the advertising speech. It’s ridiculous! Expected much better

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