Find below customer service details of Statue of Liberty, New York, including phone and email. Besides contact details, the page also offers a brief overview of the tourist landmark.
New York, NY 10004
Directions: Google Maps
Phone: 212-363-3200 (general)
Phone: 646-356-2403 (lost & found)
Phone: 646-356-2133 (lost & found – Ellis Island)
Phone: 877-523-9849 (Statue Cruises – for ferry tickets)
Email: [email protected] (Statue Cruises support)
About Statue of Liberty
Located in the New York Harbor, the Statue of Liberty is an icon of freedom, welcoming immigrants to the shores of the United States of America. The Statue of Liberty, gifted by France to America in 1886, stands known as the “Liberty Enlightening the World”, and is historically 131 years old. The statue holds a torch and a tablet inscribed with the American declaration of freedom.
Weighing close to 204 tons, the Statue of Liberty measures 93 meters tall, designed by French sculptor Frederic Auguste Bartholdi, and Gustave Eiffel. Designated as a UNESCO World Heritage Site in 1984, and as US National Monument in 1924, the Statue of Liberty sculpted entirely of copper metalwork, is primarily a neo-classical robed sculpture. The sculpted work took over 9 years to complete, and arrived as 350 individual pieces, shipped from France to the Liberty Island. The monument, managed by the National Park Service, has 25 windows and 7 spikes in the crown, symbolizing the seven continents, and the height of the statue is equal to that of a 20-storied building.
Around 2-3 hours, is the estimated duration to explore the Statue of Liberty, and the weekends attract the longest queues, and therefore advance booking of tickets is highly recommended to avoid waiting time. The best time to explore the Statue of Liberty is during the early mornings, and late evenings, to catch the best glimpse of the city skyline.
Visitors can access the Liberty Island, only via a ferry, and climb around 354 steps or use the elevator to reach the crown of the Statue of Liberty. Autumn is the best time of the year, to visit the Statue of Liberty, and the month of June during the summer, is the most preferred time to explore the national iconic symbol. Audio guided tours and ranger tours of 30 minutes, are available for tourists in various languages, and are free of cost.
The Statue of Liberty is free for all to visit, however tickets are necessary to visit the crown and the pedestal of the statue. Ferry rides are available from 8:30 am – 5:00 pm, and cost $12 for adults, and $10 for senior citizens, and $5 for children below four. Reserve tickets with access to pedestal cost around $25, and for access to crown, the tickets cost $28. The tickets are inclusive of ferry cost and admission fee, to access the Ellis Island and the Statue of Liberty, on the same day.
Advance reservation is recommended for tickets to access the pedestal and crown. Statue Cruises is the authorized ticket vendor for ferrying guests from New Jersey and New York City. There are three different tickets, the common being the Reserve ticket which gives you access to Statue of Liberty National Monument and the Ellis Island National Immigration Museum. Then you have the Crown Reserve ticket which gives you access to the crown of the statue and the Pedestal Reserve ticket gives you access to the pedestal. Audio tour is included in all the fares. As for ferry schedules, you can visit the Statue Cruises website to see the departure and arrival timing from/to Battery Park, Liberty Island and Ellis Island.
Tickets (both Reserve Ticket and Flex Ticket) can be purchased over the phone or online using major credit cards. The e-tickets can be printed at your home or even picked up at Will Call ticket windows. Note that if you are carrying the National Park passes, it does not cover the ferry journey. As for cancellation, Statue Cruises offer refunds if cancellations are made 24 hours prior to departure. To request for cancellation, you can send an email or speak to support over phone. For complaints or queries on ferry tickets, cancellation, schedule, museum, shopping, lost and found, or others, reach the Statue of Liberty support.