Contact Sriwijaya Air: Find below customer service details of Sriwijaya Air, Indonesia, including phone and email. Besides contact details, the page also offers an overview of the airline and its services. Reach the Sriwijaya Air customer service below for queries, complaints or feedback.
Sriwijaya Air Head Office
Kawasan M1 Bandara Soekarno – Hatta
Jl. Marsekal Suryadarma No. 1,
Bandara Soekarno-Hatta, M I
Neglasari – Tangerang, Indonesia
Sriwijaya Air Customer Service
Phone: 021-292 79 777
Phone: 0804 1 777 777
About Sriwijaya Air
Sriwijaya Air is an Indonesian domestic airline that launched operations in the year 2003. The airlines connects to 43 destinations from its main hub at Soekarno Hatta International Airport. Every month, Sriwijaya Air transports over 800,000 passengers.
Sriwijaya’s domestic routes include Bali, Bandung, Jakarta, Kupang, Malang, Semarang, Surakarta, Surabaya, Yogyakarta, Banda Aceh, Bandar Lampung, Batam, Bengkulu, Jambi, Medan, Padang, Palembang, Pangkal Pinang, Pekanbaru, Tanjung Pandan, Balikpapan, Banjarmasin, Palangkaraya, Pontianak, Tarakan, Ambon, Gorontalo, Kendari, Makassar, Manado, Palu and Sorong. The airline also operates flights to Malaysia and Singapore.
Flights can be searched and booked on the Sriwijaya Air website. Payment can be made using Internet banking, Visa or MasterCard. You can also reserve a seat by contacting nearest sales office. Cancellation and refund depends on the ticket fare. Check-in of your flight must be done 90 minutes prior to flight departure.
Fliers are allowed to carry a max weight of 20kg. Excess baggage can be booked on the website or by calling the customer service. Sriwijaya Air provides meals on all long haul flights. For more information or queries on new reservation, refund/cancellation, cargo, lost and found items, or others, reach the Sriwijaya Air customer service.