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Contact of Sriwijaya Air customer service

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Contact Sriwijaya Air: Find below customer service details of Sriwijaya Air, Indonesia, including phone and email. Besides contact details, the page also offers an overview of the airline and its services. Reach the Sriwijaya Air customer service below for queries, complaints or feedback.

Sriwijaya Air Head Office
Kawasan M1 Bandara Soekarno – Hatta
Jl. Marsekal Suryadarma No. 1,
Bandara Soekarno-Hatta, M I
Neglasari – Tangerang, Indonesia
Phone: +62-21-55917777

Sriwijaya Air Customer Service
Phone: 021-292 79 777
Phone: 0804 1 777 777
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About Sriwijaya Air
Sriwijaya AirSriwijaya Air is an Indonesian domestic airline that launched operations in the year 2003. The airlines connects to 43 destinations from its main hub at Soekarno Hatta International Airport. Every month, Sriwijaya Air transports over 800,000 passengers.

Sriwijaya’s domestic routes include Bali, Bandung, Jakarta, Kupang, Malang, Semarang, Surakarta, Surabaya, Yogyakarta, Banda Aceh, Bandar Lampung, Batam, Bengkulu, Jambi, Medan, Padang, Palembang, Pangkal Pinang, Pekanbaru, Tanjung Pandan, Balikpapan, Banjarmasin, Palangkaraya, Pontianak, Tarakan, Ambon, Gorontalo, Kendari, Makassar, Manado, Palu and Sorong. The airline also operates flights to Malaysia and Singapore.

Flights can be searched and booked on the Sriwijaya Air website. Payment can be made using Internet banking, Visa or MasterCard. You can also reserve a seat by contacting nearest sales office. Cancellation and refund depends on the ticket fare. Check-in of your flight must be done 90 minutes prior to flight departure.

Fliers are allowed to carry a max weight of 20kg. Excess baggage can be booked on the website or by calling the customer service. Sriwijaya Air provides meals on all long haul flights. For more information or queries on new reservation, refund/cancellation, cargo, lost and found items, or others, reach the Sriwijaya Air customer service.

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4 Comments

  1. flight cancellation with booking reference HDKPUI

    Is there anyone within Sriwijaya air who can tell me when the promised repayment due to the corona pandemic will take place? After almost ten months of waiting, I think there must be someone who thinks we will pay these people back the money they are entitled to.

  2. Hi Sriwijaya,

    I have tried your contacts. No email as suggested on this page. I have tried to send 3 emails through your website, but each time it freezes.

    You have charged me twice for my tickets. My bank has advised me to contact you & give you 5 working days. This is it. Then they will take proceedings to reverse the second payment you took out.

    Same names, same flights, same dates. Seriously dodgy…

    Any one else have this issue when trying to book tickets. First time says jnsuccessful, then second line successful – yet low & behold you get charged TWICE!!!

    Anyone know of a way to contact them. Been online a day & no luck ?

    • Hey Caroline!
      I have the same problem as you had… First booking failed after payment and then got cancelled, never received a ticket or anything. Tried to contact them via the contact form without success. Called the customer service, they said I should book again, they will only charge once. Now I see in my bank statement that they charged me twice!
      Did you manage to contact them in the end and get your money back?
      Thanks!

  3. Elaine Morse Reply

    I have done everything I could to book a ticket on your site, and it just doesn’t work. I have joined the club both in my and my husband’s names because now even though I have put in passwords for both of us, it now says that the password is already in use. Well, of course I just put it in. I have gotten as far as putting in my credit card info to still not be allowed to book. I don’t know if it is a game or what.

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