Find below the customer service details of South Station, Boston. Besides contact details, the page also offers a brief overview of the transport hub.
Address
700 Atlantic Avenue,
Boston, MA, 02111,
United States
Support
Phone: 617-523-1300 (general)
Phone: 617-790-4304 (lost and found)
Phone: 1-800-872-7245 (Amtrak)
Email: questions@south-station.net
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About South Station
Do you love the convenience of being able to walk to your favorite shops and restaurants? Well, if you frequent South Station in Boston, you’re in luck! This bustling transit hub is not only located near some of the city’s most popular establishments, but it’s also home to plenty of fine-looking stores and restaurants. Whether you’re looking for designer clothes, delicious food, or a place to catch your train, South Station has it all. So, let us show you what South Station has to offer!
South Station is one of the busiest commuter rail stations in the United States and is known for its strategic location in the heart of downtown Boston. The station serves as a hub for Amtrak, MBTA subway lines, commuter rail lines, and regional buses. The South Station has a total of 8 platforms, and it’s also known for being one of the most congested train stations in the country, with an average of more than 100,000 passengers passing through it every day.
The busy and bustling station offers travelers a range of amenities to keep them comfortable and well-rested. There are plenty of places to buy food and drinks. There is also an info desk, restrooms, luggage storage, shoe and luggage repair, and free Wi-Fi in the station. Also, there are several banks and ATMs to avail money when you need.
The South Station Bus Terminal provides parking adjacent to the train station. Rates for daily and monthly parking is available from the South Station Bus Terminal Parking at (617) 345-0202. In addition to that, there are many other public parking garages located near the station. There is a specific bicycle parking space, so you can park your bike there as well.
For Amtrak tickets, you can head to the ticket sales desk in the Grand Concourse or visit the website. Tickets for MBTA commuter rail are available at a vending machine near the Grand Concourse or through an app available on App Store or Google Play. Although, onboard tickets may incur an additional $3.00 fee. Passes for the subway and local buses are available at fare vending machines in South Station. Note that the South Station Train Terminal is openseven days a week from 5am until 12am midnight. The Bus Terminal however is open round the clock, seven days a week.
For cancellation and refund, visit Amtrak.com and follow the instructions to cancel or receive refund. Besides, you can also call, email, or approach the Amtrak counter to receive help. If you lost a baggage, there is a Commuter Rail Lost & Found office located within South Station, near Barbara’s Bookstore, where you can file a complaint. You can also reach the staff at (617) 772-4958. South Station is one of the busiest train stations in the world, and serves as a connecting point between different parts of the country. You can easily get connections to New York, Washington D.C, Baltimore, Newark, Seattle, Lancaster, Los Angeles, to name a few.ย
If you’re traveling to or from the city of Boston, be sure to check out South Station! It’s a bustling station that’s always buzzing with activity. South Station is conveniently located and offers access to several transportation options, including the MBTA subway, buses, and commuter rail. With so many options available, South Station is the perfect stop on your journey.
