Couriers

Contact of South African Post Office customer service

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Contact South African Post Office: Find below customer service details of South African Post Office, including phone and email. Besides contact details, the page provides a brief overview of the company and its services. Reach the customer service below for queries, complaints or feedback.

Head Office
350 Witch Hazel Avenue
Eco Point, Eco Park
Centurion, Pretoria 0157
South Africa

Customer Service
Phone: 0860 111 502 (general)
Phone: +27 12 649 7000 (general)
Phone: 0800 53 54 55 (Postbank)
Phone: 0861 335 544 (DocEx)
Phone: +27 12 649 7328 (XPS)
Email: [email protected]
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About South African Post Office
south-african-post-officeSouth African Post Office (SAPO) was established in the year 1991. It is the national postal service of South Africa with its headquarters at Pretoria. Employing over 24,000, the postal service in 2015-16 had revenue of R4,68 billion. The SA Post Office delivers letters, mail and parcels to domestic as well as international cities (about 248 countries). It also offers an electronic money order service to Botswana, Zimbabwe, Uganda, Madagascar, Malawi and Mauritius. SA Post Office offers reliable and affordable banking through Postbank. The Postbank offers savings accounts, term deposit accounts and electronic transfer. You also have the electronic money order service which is a reliable way to transfer funds in South Africa. South Africa Post Office’s logistics divisions consist of DOCES, PX, Speed Services Couriers and XPS.

There is a wide range of products for domestic as well as international postal services. The domestic products include Fastmail, Parcel Plus, Permi Mail, Bulk Mail and Registered Letters. International products include Aerograms, Expedited Mail Service, Parcels, Post Cards and Registered Mail. Standard delivery for a local post takes 4 o 7 working days. Letters generally take two days within the same city. International delivery time depends on the destination. More details are available on the website. You can also visit the nearest local postal office for further enquiries. If you have already dispatched a courier/package, you can track the same on the website. For more information or queries on mail, international delivery, tracking, or other queries, reach the South African Post Office customer service.

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10 Comments

  1. Customer service means that the customer actually gets SERVICE ….SAPO has no clue what this means ,nothing has changed for years ,,emails not answered ,phones not answered ,tracking service down for weeks now ,and please dont blame Covid 19 2 packages posted from USA 1st week in march somewhere in the never nether ,cant track cos tracking sites emails and phones dont work ,,,,,,.Iwas quite happy with service in the good old bad old days of my youth ,local letters in same town posted before 8am received in the pm post [YES the postman deliverd am and pm.international post took 6-8weeks to get here by ship and 2 weeks to get to receiver ,now it takes +- 1 week to arrive from USA and 2months plus to get through JIMC and CUSTOMS if it hasnt allready been stolen ,, If this business was a real retail business everybody who gave this ‘CUSTOMER SERVICE???” would no longer have a job ,,get it together guys and learn how to answer the phone and emails ,it cant be that difficult

  2. Why is Randburg post office not processing Covid-19 grants? Citizens residing in Township are turned back on daily basis. The staff is advising them that only locals residing in Ranhard are being serviced there. Please follow-up on this. Post office is a public entity with a mandate to service all citizens.

  3. WARREN MOODLEY Reply

    Good Day,I have been trying to reach the SAPO numbers for their customer services and their head office as i am trying to track a parcel. i cannot get through at all or end up waiting a long time . There has been responses to my sent emails as well . I wonder if anyone reads the adverse comments here . I have to say a few years ago this department was quite jacked up .

  4. The customer service is rubbish. Added to that the website doesn’t work either from New Zealand.
    I need to know what’s happening with my package RJ011368312ZA

  5. Good afternoon, I called customer services earlier and was kept on hold for 20 minutes before I hung up in disgust, Apparently All the consultants were busy. All I wanted to know why the rental was not paid for 7 months now? Or if the Post Office still wants to rent the place.

  6. Ricardo April Reply

    Good afternoon, I called customer services earlier and was kept on hold for 20 minutes before I hung up in disgust, Apparently All the consultants were busy. All I wanted to know why the rental was not paid for 7 months now? Or if the Post Office still wants to rent the place.

  7. I need help, my post bank card was changed to a Sassa card at one of the Post Offices without my consent ..your urgent feedback will be appreciated

  8. Harry Capes Reply

    Good day,

    I’ve tried the last 1 month to get a reply from the customer service by phone and on e-mail but no response. Sent dozens of e-mails with my international parcel details and nobody getting back to me. Only auto reply e-mail. Parcels has been in the country since 4th of Oct 2018. Every time I call customer service number I hold on to phone call at least 30 minutes, 3 times a week with no reply. Is there anybody that can help?

  9. I’m expecting a package from the USPS.com and is almost two weeks no delivery, this is not what I expect from you guys, your service is poor, hope my package is safe! please get back to me once you get this message!

  10. David Adam Reply

    Good afternoon, I called customer services earlier and was kept on hold for 20 minutes before I hung up in disgust, Apparently All the consultants were busy. I wanted to enquire as to why our local Underberg KZN post office had closed its doors. Perhaps you could respond with the answer.

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