Contact Souq: Find below customer service details of, UAE, including phone and email. Besides contact details, the page provides a brief overview of the e-commerce company and its services. Reach the Souq customer service below for complaints, queries or feedback.

Head Office
Souq FZ LLC,
Dubai Internet City, Thuraya 2 Tower,
Office 1902 Dubai, UAE

Customer Service
Phone: (+971)-4-437 0900

About Souq
Souq customer serviceSouq is a Dubai-based e-commerce company founded in the year 2005. One of the fastest growing e-stores in UAE, Souq deals with a wide range of categories, from electronics, appliances to apparel. The website features more than 1 million products across 31 categories. Each month, it attracts over 45 million visitors.

As for products, on Souq you can find smartphones, laptops, tablets, televisions, small/large appliances, IT accessories, apparel, shoes, watches, fashion accessories, sunglasses, toys, furniture, perfumes, sports equipments, among others. You can shop by category or brand and narrow search results by type, price etc. The products listed come with detailed description and information on shipping, warranty and returns. Deal lovers have a specific section on the website with ongoing offers and discounts.

Payment for purchases can be made using Visa, MasterCard, Net Banking, Cash on Delivery or installment. All products are shipped within 3 to 5 working days. After purchase, if you are not happy with your product you can return same to Souq within 15 days for a full refund. A return can be scheduled by signing into your account on the website or speaking to the customer service.

If you deal with a specific product, you can sign up on the seller panel to feature your products in the marketplace and earn income. For more information or queries on payment, refund, cancellation, shipping, warranty, or others, reach the Souq customer service.

This article has 7 comments

  1. Manzoor Khan Reply

    My daughter purchased some gifts for her best friends Birthday on 13th June expecting delivery in 3 to 5 days. Bday party was on 21st. I get a call on 15th from courier for delivery and I mention my address…. courier says oh sorry I am wrong guy I handle some other area. ok I get a call after 2 days same reply. courier says I will call you in 5 mins still no response I call back to delivery man sorry I am wrong guy I handed it back to the company. I call customer service.. lady said I will address it 20 mins on hold no response. Later I called again the guy comes on line very apologetic and confirmed it will be delivered !! haven’t heard from them yet. I called today morning same story lady puts me on hold for 10 mins. Its a Amazon experience I guess. I was better off as old school go and buy from store its finished. Kids these days want to be digital and this is a pain go through and waste of time and energy. well done !!!

  2. Sabha Reply

    I need to change the shipping address for my Order #1053041104417, please let me know how before they ship the items to me. I just placed the order and couldn’t know how to change the address after placing the order. please help

  3. Hesham Reply

    It has been almost 6 weeks now that I am trying to start my store on your Egypt Market Place with no success. I am trying to upload my products but failed. I have uploaded a Bulk file with all the products and images and waited that it is reviewed.
    When I call the support team they keep on telling me that the content team is responsible to review the sent file and that they will call me in 48 hours.
    I have raised several tickets from the seller support section and they keep closing the tickets without taking any action. (Tickets: #12739375, #12838923, #12840097, #12936833, #12926201, #12838923)

  4. Hussain Reply

    Dear Souq

    I am a serious and routine customer of SOUQ. I don’t hesitate to share this fact that SOUQ is the best online shop in this region including KSA.

    I want to share my recent experience with SOUQ as it went worse and I am afraid it will surely affect the customers like me. I wrote for a coupon query and I am receiving tickets and I wonder my problem is not resolved yet. Following are the ticket generated as a proof;

    Ticket Received – [#11680436]
    Ticket Received – [#11682508]
    Ticket Received – [#11704588]

    Please look such matters seriously as it will affect the future customers and I hope your kind action will save the valued customers. Bcz after such non-professional behaviour i will not be in the position to use SOUQ and suggest people as well.

    Looking forward to hear from you soon.


  5. Amr Reply

    I can not buy with my credit card from Egypt, However I live there, and I contact the customer Service, and they did not help me, they ignore my problem, they do NOT work well, and they are very lazy and are NOT helpful.

  6. Joyce McKinnon Reply

    Hi I live in the UK. My daughter and grandson and son in law live in Dubai. I would like to purchase toys for my grandson on souq and have them delivered to his address in dubai but when I try to register my country is not listed. Also I cannot put my phone number down as again the choice for a UK code isn’t listed. Is it possible to buy from souq in UK and if so could you please tell how I do this. Thank you
    Joyce McKinnon


    I have purchased item on 24.02.17 for Aed.205/- out of
    that for Aed.100/- I have used Khaleej times voucher
    and remaining paid by credit card but today I have found that your debited my account for full amount Aed.205/- inspite of Aed.105/- so please refund the amount of aed.100/-

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