Contact Souq: Find below customer service details of Souq.com, UAE, including phone and email. Besides contact details, the page provides a brief overview of the e-commerce company and its services. Reach the Souq customer service below for complaints, queries or feedback.
Souq FZ LLC,
Dubai Internet City, Thuraya 2 Tower,
Office 1902 Dubai, UAE
Phone: (+971)-4-437 0900
Souq is a Dubai-based e-commerce company founded in the year 2005. One of the fastest growing e-stores in UAE, Souq deals with a wide range of categories, from electronics, appliances to apparel. The website features more than 1 million products across 31 categories. Each month, it attracts over 45 million visitors.
As for products, on Souq you can find smartphones, laptops, tablets, televisions, small/large appliances, IT accessories, apparel, shoes, watches, fashion accessories, sunglasses, toys, furniture, perfumes, sports equipments, among others. You can shop by category or brand and narrow search results by type, price etc. The products listed come with detailed description and information on shipping, warranty and returns. Deal lovers have a specific section on the website with ongoing offers and discounts.
Payment for purchases can be made using Visa, MasterCard, Net Banking, Cash on Delivery or installment. All products are shipped within 3 to 5 working days. After purchase, if you are not happy with your product you can return same to Souq within 15 days for a full refund. A return can be scheduled by signing into your account on the website or speaking to the customer service.
If you deal with a specific product, you can sign up on the seller panel to feature your products in the marketplace and earn income. For more information or queries on payment, refund, cancellation, shipping, warranty, or others, reach the Souq customer service.