Contact of Sony South Africa customer service

Google+ Pinterest LinkedIn Tumblr

Contact Sony – South Africa: Find below customer service details of Sony Electronics in South Africa. Besides contact details, the page also offers a brief overview of the company.

Head Office
Sony South Africa (Pty) Ltd
96, 14th Rd , Erand, Midrand,
Gauteng, South Africa

Customer Service
Phone: +27 861 632222

About Sony – South Africa
Sony is a Japanese consumer electronics giant that was founded in 1946. Unknown to many, Sony’s foray into electronics began with the introduction of rice cooker. Today, the company designs, manufactures and sells home appliances, smartphones, and video games. Sony’s chief divisions include Sony Pictures Entertainment, Sony Interactive Entertainment, Sony Music Entertainment, among others. Headquartered in Tokyo, Sony employs more than 130,000 around the world.

If you are looking to purchase Sony products, you can visit one of the stores nearest to your address. You can visit this link to locate one. Additionally, you can browse the website to know Sony’s products sold across South Africa. Products you can shop include televisions, home theatre systems, projectors, DVD players, camcorders, action cameras, headphones, MP3 players, cameras, lenses, batteries, memory cards, flash drives, to name a few. Not to forget smartphones and tablets which are widely-accepted among consumers. You can find a series of Xperia phones and tablets. There are also smartwatches and fitness trackers. For those who love games, there is the PlayStation, PlayStation VR, PlayStation Vita and PS4 games.

If you have purchased a product, you can register the same on the website to keep track of servicing, warranty and other details. If you need to repair your product, you can locate a service center where you can visit for repair or replacement. You can locate a service center here. Areas where you can find a service center in South Africa include Bethal, Bloemfontein, Durban, East London, George, Johannesburg, Midrand, Nelspruit, Newcastle, Port Elizabeth, Rustenburg, and Welkom. For more information or queries on store locations, refund, cancellation, service centers, warranty, manuals, or others, reach the Sony South Africa customer service.

All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. Leave a feedback or report inaccurate information using the Comments form below.


  1. I recently bought the Sony original stereo
    noise cancelling headset MDRNC31EM only to find that it does not work properly.
    The instruments of music can be heard but the vocals cannot be heard clearly sound like its playing in a far off place.

    Please instuct me on fixing this problem.

    Leonie van Rooi

  2. Hello, I am having trouble adding my debit card to my son’s PS4, because I reside in Zambia, and it has no provision to input my country. It only has South Africa. what do I do please?

  3. Jean Van Der Merwe Reply

    Hi Guys
    I have an Experia XA1 Phone 2 Years old and it doesnt hold its charge and ive replaced the battery a week ago and it still runs down when i unplug the charger. who do i call or where can isend it in for repairs ? Does Sony not have another customer care no ?

  4. Hi people I need parts for my Sony 5.2 sound system please help. Any one out there please I need to fix it,I have been follow all the instructions on the internet but it still show me propector then it switch off .

  5. I have a DCR SR47 video camera with 60GB memory. The power supply adapter got burnt. I need a replacement adapter. I reside in Johannesburg. Where can I buy one? How much is it?
    I can go to the supplier and make a payment for the adapter

  6. When shooting video the lcd screen goes black for a few seconds but the light on the bottom of the camera still flashes that it’s recording. Why does it happen at times?

  7. Duane Miller Reply

    I’ve been using the Song Xperia XA1 Ultra for nearly a year and came across so many issues.
    Firstly: battery live not so great because I must charge my phone twice a day.
    Secondly: software update not available neither security patch but companies says that we need to update. Hate it that their are no regular updates.
    Thirdly: phone lagging after logging off certain apps.
    Fourthly: graphics starts giving issues when I’m playing a game which never happens.
    Fifthly: apps does not want to open at times.
    Sixthly: system apps especially AVG that continuously says boost ram or even delete cache files when not using the phone.

  8. My son is having a problem with Ps4. Keeps getting error saying his password for email is incorrect. Please can I have playstation supports contact number. Game is fortnite. Can someone please help.

  9. Good morning,
    I have been waiting so patiently for the new Sony to be in South Africa, but my current Sony is taking more than 5 hours at reach 100% without use it but if i use it the power just decreases instead of charging and I really would like to know when the Sony Xperia 10 Plus will be available in South Africa.
    I would really appreciate some feedback.


    My son is having a problem with Ps4. Keeps getting error saying his password for email is incorrect. Please can I have playstation supports contact number. Game is fortnite. Can someone please help.

  11. Jill Brown Reply

    I have a Sony Reader Pocket Edition PRS -350/PRS-650
    It has stopped working completely.I have tried the reset button. But still does not work.
    Is it repairable? and if so what would it cost?

  12. Eric Neethling Reply

    I have a Walkman NWZ-E445. When I try to switch it on the screen flashes white and then goes off. It played Ok after the last time I charged it. The following day when I tried to switch on it had this problem. Could it be because the last time I charged I did not use my computer. Used the device’s USB cable into a mains adapter.

  13. Hi,

    I am looking for a replacement remote control for a Sony Amplifier STR-DE497. If the original is not available can you recommend a generic remote?

  14. Willy Rossouw Reply

    I am the not so proud owner of the E 2303. The worst phone ever. I was a proud owner of Sumsang phones. The i decided to get a Sony. What a big mistake. When i enter any building whether a shopping senter or even my own house there is nog signal on the phone. Then there is the problem with the onboard memory. When the apps on the phone needs updating there is no space. I can not even delete some of the apps that are on the phone. Worst phone ever. I am so discusted with this phone

  15. Simon Bird Reply

    Hi. My last five phones on upgrade have been Sony compact phones, I’ve Loved every single one!! Now I can only get large screen phones on upgrade, why is this? I’m a plumber and have my phone in my pocket ninety percent of the day. Can someone please tell me what’s going on?

  16. Frederick Froneman Reply


    I need to replace my remote for my Sony AV System STR DH510.
    The remote Model is “RM-AAU074” Where can I get this? Your website does not give me any contact details for South Africa,

    Can you help me?

  17. Good day,

    My Sony LCD Digital television set has ghost/double pictures for the past 2 months now. We tried the troubleshooting but nothing works to fix it.
    could you advise what could be the problem?

    Model no. 40NX720
    SERIAL NO. 2004317

    Please help.

  18. Pamella Green Reply

    I have a Sony STR-KM5000 multi channel av receiver. The amp is working but after a few minutes the sound just goes off. Only the sound, nothing else. Please contact me.

  19. Danie Schnetler Reply

    I want to purchase the Sony Av STR-DN1080 receiver is this at all possible and do you supply the item and how do I go about getting this ?

  20. Am a great Sony fan, particularly TV’s

    I have just had my favorite about 48 Inch Sony LCD TV smashed by Baboons after they forced their way into our bush holiday home – what a mess. Anyhow can’t get through to your customer care number 0861 632222 (not in service) This combined with rumor that Sony (at least TV’s) has ‘left South Africa has got my very concerned.

  21. Habiba Hoosen Reply

    Hi. My Sony Bravia TV does not power on. When pressing the power button, a red light flashes a few times and stops and a clicking sound is heard. Please advise.

    This occurred after a storm in the area.

  22. PJ Labuschagne Reply

    Good day I informed Sony that my phone needs repair due to the port not charging. Noor informed me (twice) that my phone will be collected for repairs. It is one month later. This is poor service! ! Who can we contact? The number of Sony SA is now out of service.

  23. Guys I am truly intrigued with your work it is truly amazing year in you keep us modified. I have never owned a Sony console in my life but I have played games on Sony PS 2-4, I guess where I’m trying to go is, i am trying to start up a gaming cafe business for kids like me who are underprivileged. I have little funds to start the business and I would like to make it a prominent cafe hence I am asking for your assistance as an investor. I have left my email below for contact purposes

  24. Good day,
    I have a SONY digital camera.
    Model: DSC-H50
    Battery model: NP-BG1
    Currently the camera does not have a charger and the battery is not working anymore. Where can I get a new charger and battery?

  25. Stefan de Bruin Reply

    I want to order a Sony portable radio, cd/mp3 and cassette player since mine is damaged. The model no. is CFD-S50. Is this possible and what must I do?

  26. Reginald Felaar Reply

    Dear Sir/Madam
    Sony Cyber Shot 16-20 mega pixels: Model DSC-WX7:
    I am looking for a camera similar to the above mentioned one. The camera is needed to take pictures at night during surveillance operations.I am in the need of a small camera that will give a good quality picture at night and also not giving a flashlight.Cost of the camera will also have an impact. Can you assist me with my request.

  27. Jacques Fouche Reply


    I have a Sony STR-K1000P Pro logic amplifier FM Receiver. The display has gone very dim and I can hardly see anything on it. Could you supply me with a replacement display and what is the cost?

Write A Comment