Contact of customer service

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Find below customer service details of SkinStore. Besides contact details, the page also offers a brief overview of the company.

Head Office
2711 Centerville Road,
Suite 400, Wilmington,
New Castle, Delaware, 19808

Customer Service
Phone: 1-801-252-4623
Email: [email protected]

About SkinStore
SkinStore is an online destination for beauty care and cosmetic products. Founded in 1997, SkinStore was among the many few who started an online business catering to customers seeking specialised skincare and beauty products at their finger tips. It was also one of the first to offer dermatologist-created and recommended products for beauty conscious consumers around the world. Today, SkinStore claims to be a “number 1 destination for premium beauty”. SkinStore is owned and operated by the Hut Group.

The online catalog offers access to more than 8,000 products. You can shop for hair products, cosmetics, skincare and fragrance. Shoppers will be spoilt for choice with more than 300 handpicked brands. The brands directory on the website lists all the names you can shop for. You will also find products from SkinStore’s own brands – Alterna, Boots No7, By Terry, Caudalie, Erno Laszlo, Peter Thomas Roth, SkinCeuticals, SkinMedica and Stila.

Shoppers can discover trending and newly launched products on the website’s homepage. You can also subscribe to newsletter and blog for latest tips, advice and offers. There are regular discounts and flash sale running throughout the year. There is a dedicated Sale section with latest on offer, clearance items and discount coupons that can be applied during checkout. You can save up to 50% on the large assortment of clearance items.

Regular shoppers can search for an item by keyword or through the categories. Products you can shop for include cleansers, exfoliators, toners, serums, lotions, moisturisers, balms, oils, peels, eye liners, mascaras, brow pencils, shampoo, hair oils, hair sprays, supplements, hair brushes, hair dryers, flat irons, body washes, foundations, concealers, primers, blushers, lip balms, lip glosses, to name a few. There are hundreds of sets and kits available for skin care needs. You can filter products by product type, brand, price and key ingredients. On each product page, you can read detailed description, and educate yourself on the directions to use and ingredients used in the product.

Shopping on can be made using Visa, MasterCard, Discover, American Express, and PayPal. Orders over $30 qualify for free shipping. The standard delivery takes 4-6 working days. You can get your item faster through express shipping. SkinStore also ships internationally. Most countries the products arrive in 10-14 business days. Shoppers can track status of delivery from their account. As for returns, the policy varies according to product type and category. You can chat with support or call the customer service to request a return of item. Once your return is received, expect refund in 14 working days. More details on same are available on the Help section of the website.

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