Contact Shpock: Find below customer service details of Shpock, including phone and email. Besides contact details, the page also offers a brief overview of the classifieds app. Reach the customer service below for support, complaints or feedback.

Head Office
finderly GmbH (Medieninhaber),
Donau-City-Straße 1
A-1220 Vienna, Austria

Customer Service
Email: [email protected] (general)
Phone: +43 1 934 66 29 (general)
Phone: +43 676 46 84 461 (advertising)
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About Shpock
Shpock is a mobile classifieds platform launched in the year 2012. The name is an abbreviation of “shop in your pocket”. The app connects buyers and sellers primarily dealing with second-hand goods. The flea market app is available for Android and iOS platforms. A great alternative to eBay, Shpock boasts of more than 10 million users. Besides second hand goods, users will also find vintage and unique items that are eye-catchy. Buyers will find great bargains from millions of classifieds. The platform is currently used by users in 6 countries – UK, Norway, Germany, Sweden, Austria and Italy.

Are you a seller? You can target your audience based on geographical location or a postcode. Publish a listing by giving a title, uploading pictures, setting a price and writing content. Put an asking price to start receiving bids. After a deal has been confirmed you can no longer cancel the deal. Shpock advises meeting in person to exchange both money and item. Both parties can agree on a time and location for the transaction to be completed. Buyers can even opt for paying on delivery or via PayPal.

Buyers will find great deals and bargains on apparel, smartphones, computers, televisions, furniture, cars, bikes, home and garden items, yard stuff, rentals, books, and fashion accessories. On each listing, you will find pictures, owner information, product description and price. You can communicate with a seller by asking questions via chat. To get started register your account on the Shpock platform using email or Facebook. For deleting your account or queries on registration, payment or others, reach the Shpock support via email.

25 Comments

  1. My account has been restricted since Monday and I replied back to their email and it’s stated my account will be activated in 48hr but it has not. I’ve sent so many emails since then and no one is replying back. Can’t even find a UK telephone number either, it’s getting frustrated as I can’t reply to any offer I’m getting.

  2. I bought an item from a seller called Nikita T
    She offer me an iPhone x max for £570 and we both agree on I paying half payment then she will post it to me when I receive the item then I should make the balance payment so that I can trust her she said and I did transfer £300to this seller 19th Friday since then I have not got nothing from her and she is not responding to any of my messages as well this is my first time on Shpock this is a bad experience for me I have sent many email to customers services no response from them as well I guess that I why this kind of people get away with such things because the customer service are rubbish

  3. After a customer made an offer my account disappeared. Thought I’d been scammed but not the case. I have had to search for him and send questions on his selling site to get him to come to me. However all my other sales have disappeared. Sent 3 emails to shpock and they said they will get back when not busy.. This hasn’t happened. Shocking service. Seems like they spend more time on advertising than trying to help customers. Very disheartened

  4. Hi. I am a plumber and as simple as it seems the majority of my work comes through shpock! However my account has been restricted for no reason what so ever, and despite my MANY emails, it is still not sorted, in fact the only reply I have had is to say they are too busy! Busy doing what I ask as by the look of the comments on here, certainly not dealing with their customers that’s for sure! I am looking for anyone who is willing to work with me on taking these matters further as I have waited long enough now and can not afford to keep losing work whilst this company sits around doing nothing! Please reply to this if you feel the same.

  5. Eniola PEREZ Reply

    I bought a bike from one Joseph S. on Shpock and he advise I pay him through PayPal which I was glad to use as a medium of exchange. He promised a delivery to my county without extra charges.
    Days later he contacted and said he could not get a courier van to bring it down to me in Luton, Bedfordshire and solicited for £15 delivery cost which I paid him instantly cos my trainer advised me to get my bike ready for the next class. Since then he’s not been responding to my conversations asking him to provide the pickup address and postcode so that I can come to London and pick it up myself.
    I have reported this case on Shpock and I have not gotten any response from Shpock either.
    Is Shpock promoting scam and fraudulent people too?

  6. David warwick Reply

    Sent from my iPadc
    Can somebody please tell me why my add has been cancelled twice/ I had an add on your site for Bulldog puppies I followed all the rules , I paid you £20.99 pence to bump my add up . The add was duplicated by you for some reason / then a week later you canceled it Your explanation
    was I did not follow your guidelines.
    I replaced the ad again paying £20.99to bump it up and once again today you cancel the ad that is 42 pound I have lost in the matter of three weeks I want my money back you’re ripping me off When I pay the money to bump it up you duplicate the ad not me can someone please get back to me this is my second email I have sent you it is impossible to contact you I have tried phoning

  7. Hello I’m just wondering what is happening with my account restrictions it’s been since November last year and I’ve now just had a message asking me to pay for a premium membership thinking that my account restriction had been lifted I’ve now been charged for this premium account but I’m still not able to buy or sell anything can someone please get back to me ASAP regards Emma Morris

  8. This is another messaged left as you still have not replied to my last one. This Lady seller Elle Lennon has sold me some perfume for £17 on the 24th April and I have still not received the item. I have left her numerous messages and she is ignoring me. I need you people to sort this out or I will contact the police. This is fraud. Regards Teresa Treuge

  9. Gillian Latham Reply

    I have just sold a item on sphock and I am a new seller the item has been sold an sent but the payment is pending why can’t I receive the payment of PayPal??????

  10. Been blocked a few times for people trying to mug me off and told them where to go. Where I live in east London people seem to want something for nothing its unbelievable I end up giving stuff to charity rather than sell them to free loaders. Trying to contact them now to complain about feedback that was left by an idiot and it shouldn’t have done. Trying to contact them is near on impossible. It’s a crap website where things stay on for months without selling a thing. Waste of time.

  11. I have sold a perfectly working washing machine.. I have never had a issue with it.. until the buyer takes it home and informs me that water was coming out.. I did advice that the hose she be placed firmly into the overflow pipe,( I think that’s what it’s called) also to make sure that nothing is in the door ie a sock or other small items.. what do I do about this

  12. david morey Reply

    I can understand when someone clicks on making a purchase on your site you take it that the item is sold but Three Times I have been let down by your members who not only fail to turn up as arranged but fail to acknowledge why ? and this is most annoying especially as I have rearranged my day to suit the buyers saying they calling at such a time and fail to do so is much a time wasting episode that I am very inclined to stop selling my items on your site as we sellers are given the run around as the buyers do not abide by the purchasing rules you laid out.
    I feel they should be warned by your company that this is a serious business and not to taken as a joke and made to compensate you or get delisted. I cannot make a realistic comment on your review site unless it shows 5 stars to show others they should beware of these idiots who are making it even harder work for the majority of us genuine sellers.

  13. I need to speak to someone who can help me . I bought an item from a seller, the item i bought was a vivian westwood handbag. The listing of the item was sold as a genuine vivian westwood , but when i received the item its a copy & not a genuine one as described in the sellers listing . This breaches all terms & conditions . I have asked the seller for a full refund, in which she miss sold this item as genuine when its not. She is adamant that this is a genuine item & will not refund my money . It is now time shpock sorted this out on my behalf & due to copywriters this seller should not be able to get away with selling fake items & selling them as genuine ones.

  14. Mrs l.a.ifield. ifield Reply

    I’ve been leaving my email so you can tell me why you have blocked Me?I’ve been selling my things and have had good reviews. Only one person who was not correct in what he was selling.

  15. Theresa Lambell Reply

    What a shock. After making two payments to promote ads my account is all of a sudden restricted. Had 3 emails back.We’re looking into it they say. Yeah right of course you are. Do it now or I will report you!

  16. I have been enjoying Shpock for some years now until I was scammed,I live in Germany. I reached a deal with this who lives in another city and I transferred the money through my bank, he confirmed the transfer and promised to send the package but he didn’t. I have been trying to reach him but all to no avail, I tried retrieving the money back but was too late. Please how can I get back my money or the package i paid for. I think Shpock should step up their security to protect their users because if they can’t guarantee my safety then it doesn’t make sense using it. I have led my complaint but still no reply from Shpock. Some advice please.

  17. I have been waiting for a response via email since 21st December. My account has been restricted for asking you to look into someone else who had not responded to me! I have sent a number of emails and not one person has replied from customer service!! I am now not able to reply to other interested in my items.

  18. My account/Profile page is un-responsive. I can’t reply to or delete any messages. I can’t even accept an offer made by someone who is interested in buying an item I am selling. The website won’t let me do anything. Most e-mails I send to shpock either don’t get through to them. I have received a message back saying that their “inbox” is full and they will get back to me a.s.a.p. I have had this problem since the beginning of December 2018 and I’m growing impatient with their lack of response. Can you please help me? Many thanks. MARK.

  19. What an appalling app, they blatantly let counterfeit items be sold on the site. They have no customer care in place. The whole set up is amateur with no follow up if a customer doesn’t pay – even if the sale is legally binding. A company operating from Austria with no advertised telephone number, what a joke.

  20. Phillip Oldroyd Reply

    My account got banned after this woman didn’t meet me, she then blamed me. I sent her the £3 item for free by post and still have my account banned, I cannot get into it at all and I have loads of offers on one of my other items.

    Its stupid that I cannot contact you. Please get in touch with me I have been trying to get your attention for weeks now.

    Phill

  21. I recently changed phones, same email etc my shpock a/c won’t transfer over. have closed down old phone etc if possible could you please update my account. Many thanks. June

  22. Hi there, I have only just joined Shpock and have received a not very pleasant review from a very unpleasant person. I agreed to buy a pond vac from a seller in Preston 20miles away and agreed a price and a time to view it. When I arrived to see the item he was not there but his wife and children were. She phoned him to let him know and she told me he would be about 30to45 minutes could I wait. I explained that I had another appointment and I would have to go and forget the deal, she then closed the door and left me standing there. When I got home I wrote a polite review explain that it was a 40mile round trip and he should have been there and therefore I could not give him a good rating. He found this unacceptable and left me a rather rude review which I am surprised was published. I am 76 and most certainly not used to such lies, he never even met me!! Can it be removed please. Regards

  23. I am unable to connect with Shpock. There are five messages on my site and I am unable to access them. I have checked my wireless connection no problem there.

  24. Hello my account has now been restricted for weeks after I have been scammed. I have no idea why and I have sent my mail details several times. Can you please advise why.

    I look forward to a prompt response.

    Regards

  25. Hi I seem to have a problem with my sphock it has been shutting down on me while browsing a lot and now it says that I can no longer be found when trying to login and will not let me use? Can you please help me.
    Many thanks. Gail

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