Find below customer service details of Shopee Vietnam. Besides contact details, the page also offers a brief overview of the ecommerce company.
Head Office
Floor 17, Saigon Center 2 Tower,
67 Le Loi Street District 1
Ho Chi Minh City, Vietnam
Support
Phone: 1900 1221
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About Shopee Vietnam
Shopee is a Southeast Asian ecommerce company operating since 2015. Part of Sea Limited, Shopee has operations in Singapore, Malaysia, Philippines, Indonesia, Taiwan, Thailand and Vietnam. Headquartered at Singapore, the company employs more than 8,000 to manage its operations. In 2016, Shopee launched its service targeting consumers across Vietnam. Shoppers can browse from the comprehensive range of categories that include health, electronics, beauty and fashion. On Shopee Vietnam, buyers can directly connect with sellers and seek clarification or more details on product. Shopping is possible both on the website as well as Android or iOS app.
Buyers can explore the Shopee.vn catalog by keyword, brand or category. The latest, trending and those on sale are published on the homepage. Head to the Flash Sale section for hot bargains that are time restricted and available in limited quantity. For all the top brands, there is Shopee Mall. This is a dedicated section that features official brands and top Shopee sellers. Some of the brands listed include Oppo, Loreal, Nestle, 3M, Xiaomi, Samsung, Benq, Asics, HP, to name a few. For those who want to shop by category, on Shopee Vietnam you will find apparel, footwear, computers, smartphones, cameras, home decor items, snacks, books, sporting goods, fashion accessories, toys and home appliances.
On the product page buyers can see description of product, specifications and other highlights. If you scroll down, you will find the Review section where you can read reviews left by those who have purchased the product. Payment for purchases on Shopee.vn can be made using Visa, Mastercard, American Express, JCB, digital wallet and cash on delivery. During checkout the shipping options are revealed. Shopee partners with some of the leading names in logistics like Vietnam Post, Grab Express, Best Express, J&T Express, Shopee Xpress and GHN Express. The delivery timeframe and costs are published at the checkout page. You can track the delivery status through tracking ID. Customers can sign into their account to view or manage orders.
On most orders, buyers enjoy return policy of up to 3 days. You will need to fill the return request form to process the same. The terms may vary according to product. Do read the terms of cancellation and return before making your purchase final. The Help section on the website has a wealth of content to assist new buyers and sellers on common questions. For complaints or queries on payment, cancellation, refund, or others, reach the Shopee Vietnam support.
