Railways

Contact of Shinjuku Station support (phone, address)

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Find below customer service details of Shinjuku Station, Tokyo, including phone and email. Besides contact details, the page also offers a brief overview of the station.

Address
3-38-1 Shinjuku,
Shinjuku City,
Tokyo 160-0022, Japan

Customer Service
Phone: +81 (50) 2016-1603
Phone: +81 (50) 2016-1601
Phone: 03-3344-4021 (Shinjuku Line)
Phone: 03-3299-7210 (Oedo Line)
Email: nil
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About Shinjuku Station
Shinjuku Station is a railway station serving commuters and visitors to Shinjuku and Shibuya wards in Tokyo, Japan. It traces its history back to 1885 when it opened as a stop operated by the country’s first rail company Nippon Railway. Today, one of the the busiest in Tokyo and also the world, Shinjuku Station boasts a number of satellite stations, underground passageways, department stores and shopping centers. The five stations within the transport terminal consists of JR-East, Odakyu Electric Railway, Keio Corporation, Tokyo Metro and Toei Subway. Apparently, the station has more than 200 exits.

Tens of thousands of travelers use the station each day. Further, there are ten platforms serving 20 tracks. The major lines consist of Yamanote Line, Chuo Line, Chuo-Sobu Line, Saikyo Line, Shonan-Shinjuku Line, Keio Line, Keio New Line, Seibu Shinjuku Line, Tokyo Metro Marunouchi Line, Toei Shinjuku Line and Toei Oedo Line. There are two connections – Shinjuku Express Bus Terminal and Shinjuku Highway Bus Terminal. The major transport hub has a tourist information center to help travellers plan their journey, get ideas for touring, book a hotel or taxi. There are ticket kiosks and counters to help with reserving ticket or getting information on stops and schedule.

The website is also a useful resource for commuters and visitors to plan their journey. There are route maps that offers information of a train by line or station. You can further track the schedule of Narita Express, Shinkansen, and other popular trains. If you want to see a station map, there are PDFs under Downloads section with detailed information on the railway lines, shops and tourist centers. If you are a tourist, getting a travel pass would be the most convenient way of travelling through the country. Popular passes include JR East Pass, JR Tokyo Wide Pass, JR Tohoku-South Hokkaido Rail Pass, JR East-South Hokkaido Rail Pass and Hokuriku Arch Pass. The passes vary in its features and routes served.

Along with passes, you can also explore the one way fare tickets. The fare rates vary for children and adults. There are reserved as well as non-reserved seats. For a comfortable travel, you can reserve a seat on Green Car (first class cars) or GranClass. Tickets can be purchased through the kiosks, at ticket office and travel service centers. Tickets can be purchased through cash, Visa, MasterCard, JCB and American Express cards. As for refund and cancellation, if you lost your ticket, you can request for a replacement. All unused and valid tickets will be refunded after deduction of cancellation charge. However, there are exceptions on some fare types. If a train has been cancelled or delayed, you can request for a full refund from the ticket office. For complaints or queries on tickets, parking, lost and found items, security or others, reach the Shinjuku Station support.

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