Find below the customer service details of SheIN.com. Besides contact details, the page also offers a brief overview of the fashion retailer.
Head Office
7 Temasek Blvd,
#12-07, Singapore 038987
Customer Service
Email: [email protected]
Email: [email protected] (for collaborations)
Phone: nil
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About SheIn
SheIn is a Chinese online clothing retailer launched in 2008. The website features trending styles, designs and patterns for young women and teens. SheIn has an in-house production and quality check team checking the standards of items. The clothing retailer currently ships to over 80 countries. It also operates separate websites to cater to shoppers in US, Spain, France, Russia, Germany, Italy and the Middle East. The websites are operated by SheIn Group Ltd. The website is available in multiple languages, with the option of price being listed in USD, EUR, INR, GBP, SGD, AUD and JPY.
Fashionistas can explore the What’s New and Trends section on the website to see fresh and contemporary designs. The Sale section has those items that you can get on fabulous prices. Product categories found on the website include tshirts, tops, bodysuits, shorts, skirts, pants, jeans, blouses, swimwear, men’s clothing, dresses, shoes, flats, boots, slippers, sneakers, sunglasses, belts, hats, and scarves.
Each product listing contains description, size guide and price. There are also high quality pictures accompanying the products giving closer view. Payment for purchases can be made using PayPal, Visa, Mastercard, American Express and Discover cards. The shipping options and timeframe is revealed during checkout. Standard shipping within the US takes 6-8 days. The processing of orders takes 3-7 business days. A confirmation email will be sent with details of tracking and others.
After receiving the item, if you are not fully satisfied, you can return the same within 60 days for a full refund. The items must be returned in its original condition. All returns will be processed within 7 days upon receipt of package. Follow our guide here for order cancellation. Regular shoppers can register for the SheIN Bonus Point loyalty program for exclusive coupons or to earn and redeem points. For more information or queries on payment, refund, cancellation, shipping, or others, reach the SheIN support.
I have placed several orders with this company, was satisfied, until my last order was placed, they’ve taken the money from my account, and now the order is on hold, they’ve cooked up some ridiculous stuff asking for verification code of from my financial institution, will not happen. Very disappointed.
I ordered from Shein. Received my order today and I am not happy. I ordered the airpods, heart pattern case compatible with airpods, luminous silicone case compatible with airpods, figure graphic case compatible with airpods and sunflower case compatible with airpods. I got the cases but not the airpods.
They are probably the cases only….i’m not sure if you mean the actual airpods but you aren’t finding airpods with a cute case for $1.50 anywhere!
Has anyone received a “delay” on their tracking info? Is it delivered FedEx or USPS? It’s supposed to be delivered between July 14-17, but message says its in delay because no one was home when delivered. I was home.
I just saw after I purchased my order is that they switched shipping companies. They use lasership now & they are not reliable.
I ordered some sandals , they just came in the mail in received 2 left slides ! After waiting 2 weeks to get my order ! In this never happened to me before with them ! But next time I will not be ordering anything else from them . This Suck ! And sheinnnnn Watchhhhh who packaging the orderss !!!
I ordered a package on 6/3/22 and still have not received my order. I contacted on track and was told they would reach out to me with updates. It showed delivered on Shein app but it is not!!! I’m really upset I spent $60 and got nothing.
It’s crazy they don’t have a customer service number. I have 9 transactions from my account and I didn’t order any of it. My bank is saying call Shein, first. These people have no contact number that I can find! I’m pissed.
It’s sad my daughter loves their clothes but I’m gonna have to stop buying here because there is no customer service or person you can speak with. I got an email stating I had items lost and transit and they were giving me bonus points like what? No I want my money back
They’re usually ok, I only had problems with my last order. Tracking said “signed for” but I never signed nor received. I’m not ordering again until they replace my order. Mail has been slow lately so I’m hoping for the best.
I ordered kids sneakers on Shein.com, the order processed through SHEINCOM Bloemfontein. I have an order number but no tracking number. My order basket is empty. No contact email or number for SHEIN. It’s terrible!
They said they posted my refund for 164.61 and I never received my money back. I never have issues with them for me always work fine
I tried to get in contact with them with out any success I am extremely surprised because I am been dealing with then with several purchases and never had any problem
The tracking of this order GSUNCE39T00MB4K says it has been delivered but I haven’t received the order. Also a blue dress in my previous order wasn’t received too but tracking also shows its been delivered
Returned order still awaiting refund. No customer service what so ever!! Tried on line chat with SHEIN Bot – no response.
Nothing on the app that shows how to contact customer services? Now going to get my credit card company involved. Dissatisfied and disappointed.
Never Again! Spent about $50 on my baby girl clothes. Order never came. I looked up tracking number on FedEx… It just kept saying “pending”. I waited 30 days til I finally reached out to FedEx Customer Service and was told that the package from SHEIN arrived at FedEx EMPTY! It’s difficult getting in contact with SHEIN via online chat it’s pointless using it. There is no way to contact them via phone for some reason and they also do not have a functioning email.
I have been buying from shein since the pandemic started and I’ve never had a problem until today when I received the package and a dress was missing and then another order says it can’t be delivered, to contact your delivery service. But I don’t know who my delivery service is. How do you contact these people to find out where my order is and where my dress is?
I will never buy anything from this place again!! Absolutely horrible customer service. Didn’t receive my order and there isn’t anything I can do ?
I’m loving Shein, my biggest problem are returning item it’s not very clear. Why don’t you have a simplified system in place?. Pls anybody out there who can help. Worried that the return time will run out, leaving me with two unwanted items I want to return.
You are allowed 1 free return per order. To start a return select the order your item was purchased. Select return and confirm item to be returned and select reason. You will want to return any items within that order at this time for free. They will provide a shipping label that must be printed and placed on a sealed package. I just reuse there’s and cover the label used to ship to me.
That’s just so amazing how I can find myself in the same situation like you! We’re currently October, 22th and I placed two refund. And just like you I find myself with two unwanted items. Also this system with the chat conversation is so badddd!! I can’t even be updated about the process, or how long it’s going to take, nor to mention that their return policy is maximum 45 days when they take a lot in the delivery time. And yet when it’s about to get people charged they are so fast. At the minute they quickly cut your money. It’s not serious on their part!
I placed 2 orders over a month ago. Not heard anything from them. No emails or anything! My credit card said I was charged for them. Still want my orders if possible.
I received my order but the items that I ordered and paid for were not all delivered. I contacted the delivery company and they suggested that I contact Shein I’ve been trying to do that.
This company sucks. I ordered clothes a month ago. No confirmation email, but charged my credit card. How do I get a refund? I checked my credit card and payment went through. BBB should be involve.
I agree Patricia. This was my first and last time ordering from this company. They overcharged me for sales taxes and when I returned items for refund, they didn’t refund any sales taxes period.
I order from shein, they were normally good with their shipping, but lately, I ordered 2 separete order, one has come. but the other one is missing, i kept on sending them an enquiries about my undelivered orderorder but no reply yet. I hope they will reply mvery soon. When track that order, it says returned to sender and says the person is unknown to that address, and also says unknown address. But I have the same address all that time, and the other order was delivered to my address. I dont know whats going on with them. But if they dont nreply very soon, I will put a complaint to authority who i hope will listen to me.
Never had a problem with shein before except for today. Tracker says signed and delivered..Never received my package..my $100 ?? oh dear.I’m so disappointed right now ?
I ordered my dress for a work related event tomorrow with more than enough time to get it. They don’t have any working customer service phone number. The emails are automatic. My package says it was signed for but left at my door. Video says different and city street cameras agree. I don’t have a dress or my money either.
I haven’t received my order for a long time, either you can deposit my money in my account or SHEIN Wallet. Why is no one solving my problem yet? I got an email from every SheIn employee, but each of them said something, then I got an email from another SheIn employee, but no one solved my problem, because every time I email the employees SheIn will change everything, put yourself in my place, how can you solve the problem!!!!!!
How can I contact customer service about tracking my order because I still have not received my package and it’s been over two weeks. I’d rather get my money back if they have not packed it yet.
I ordered something in December waited patiently for three weeks then received a message that it has been delivered, meanwhile it did not get to my destination and a refund was made on that. Now I have waited over three weeks for another order I made on 23rd of January without any update, all am getting is IN TRANSIT since on the 30th of January no more information. I went to shopping company called CORREO they tracked but couldn’t find the location of my parcel they said the parcel was not even given to them that the tracking number does not exist. Which means shein didn’t give them any parcel but they gave me a false tracking number and I cannot get in touch with a customer agent. I get automatic generated responses to my emails which doesn’t even provide solution to my problem.
They are not legit anymore. I paid for my order an amount of more than R2000.00 via my bank app. They changed the way of payment that allow us to use their link for SARS or delivery. I paid the money and sent them screenshot of history of payment and they don’t want to accept it. Their WhatsApp number is not working, they don’t even bother theirselves by responding on my chats. Their 087 and landline is not even ringing it is just cutting and m so disappointed on them
I will never order again it’s been over 2 months and haven’t received my order. Can’t talk to a real person and get a complete run around with emails. They sent me the wrong thing completely. WHERE IS MY ORDER???
I’m so disappointed about waiting for something I paid in full for such unreasonable time. My order was supposed to be delivered on the 4/12/2022. Until today I haven’t received. The couriers you use here in South Africa are not reliable . Please review your customer services.
I have ordered some items in August and till to date I haven’t received my refund. I’m disappointed with shein. I have completed the refund form and forwarded my proof of payment for speedy refund all they say we will revert back to you.
I have been waiting almost 2 months for my order. Not able to speak to anyone and no updates. First time ordering and it has not been a good experience!! I almost forgotten what I ordered….just would like money back
I have been waiting almost 2 months for my order. Not able to speak to anyone and no updates. It stated that it would have been here on oct 31-nov 3 2022 and I haven’t received anything I just want my money back .
Absolutely disappointed with the incompetent delivery guy, who returned my order to the warehouse but didn’t even attempt delivering it.
And to top it off he doesn’t know the warehouse number and the number on the website doesn’t even go through.
R2600 DOWN THE DRAIN – WILL NEVER ORDER AGAIN
What a joke
I ordered some boots on Nov 29th and said my stuff will be here Dec 11-13 and it had said delivered and i still have not gotten my boots. Highly disappointed and upset. Everytime I get on the chat always busy and takes 48 hrs for them to get back with you through email not happy and was my first time ordering from them . Never again. I better get my money back.
I’ve never encountered a problem until now. I ordered my niece’s Christmas present in November to make sure I would have in time for Christmas. Now tracking says it was signed and delivered and I have not received anything. I have tried to contact SheIn and has been in vein, there is no number you can call and the customer service they have is automatic and never gets you anywhere. I am so disappointed! Christmas is around the corner and now my niece does not have a Christmas present. It was $100 dollars worth of clothes and shoes, now I just want my money back.
I got my package in a timely manner but made a return which went successfully and asked for my refund to be made to my original form of purchase, which was a credit card. They refunded it to a PayPal account (which i don’t even have by the way) and i’m frustrated i can’t reach them in any way about it.
I guess I’m done with SHEIN. Too many people in the comments with my same problem. My son’s bday is tomorrow, I ordered clothes well over three weeks ago, it says sent but I haven’t received my package.
Not at all happy, my order wasnt delivered on time and I couldnt talk to any one for help. I am really upset at my purchase.
I want to return dresses as they don’t fit. There was no paperwork in my packages. I am not paying for an address. I want it to return goods for a refund please.
Absolutely the worst online shopping experience I’ve ever had. Poor quality clothes received a week after delivery date. Can’t get into account to process a refund so imagine thats how they make there money.
My order was delivered to wrong address from what I put in and can’t speak to no one to replace the order. Fedex says that the order was sent to the wrong address from the company.
I am getting frustrated with Shien. Why is there not a phone number or an email address in order to contact your customer service? I need to get my refund fixed, for you guys are not giving me the correct refund.
My order is way overdue. I can’t even get hold of shein it’s very frustrating. If I can’t receive the order I would like my money back. This unacceptable I was told the items would be delivered within a timeframe and way over the timeframe. They are not living up to their side of the bargain.
I’ve been shopping on shein for over a year, 3 days ago I placed an order of 51 items of which only 2 was shipped while the other were still processing, my order was worth $388. When I inquired about the other items I was told that one of the items was unavailable, so I canceled the order and had my money refunded to my wallet. The next day I placed another order using my wallet and I was short $1 and some cents so I charged the $1 and some cents to my credit card. My order was Flagged as scam and they was asking for my credit card info and I’d picture of which I refused. I canceled my order again however I can’t get my money refunded back to my card and I can’t use it from my wallet balance because they refused to place my order. This is almost $400! I need my money back
Never had a complaint until now! Needed to do a return which is so complicated. Tried to do it by returning to parcel point, click “ find location and blank, nothing. After trying gif over half an hour I gave up and clicked post office. This worked but at a price, $10 to return each item ( I had 2) so I’m only getting back $7. Even after all this work I’m still unsure if I can return as I could proceed any further after the print label came up. Asking me to copy label and upload tracking number but no link worked. So over this. No customer service, no email or contact number. Bad customer service.
Order placed 3.15.23. Never received…customer service is worthless. No way to contact by phone. This is unacceptable. I want an immediate refund.
I will be using the very last drop of my energy to spread the word in South Africa for people not to use this company anymore. Today I have made an order with Shein order number: GSHN6E3910001GB. My parcel had been split into two parts, let’s start with the first. I specifically ordered two large pants LARGE and two SMALLS were sent, not even mediums, small, instead of contacting me and saying there’s no stock you guys sent two small pants just to push the order through. I’ve already waited two weeks for. I pray to God I get that refund.
As for package number two, a jacket I ordered got stuck in customs, which I’ve had to pay extra for logistics, which I don’t understand. Why I need to pay customs. My jacket was randomly chosen by customs and I will only receive it after weeks as stated by buffalo logistics.
Order#GSHNY011N00016P. I am Qatar shein subcriber and been ordering with the company for long time. Ive placed an order this April 2023 for an order for delivery to Philippines. According to shein, it has been delivered on 07-May-22023 but the recipient (my grandmother) didnt receive any delivery, not even a call from any of your counterpart in Philippines.