Find below the customer service details of SheIN.com. Besides contact details, the page also offers a brief overview of the fashion retailer.
Head Office
7 Temasek Blvd,
#12-07, Singapore 038987
Customer Service
Email: [email protected]
Email: [email protected] (for collaborations)
Phone: nil
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About SheIn
SheIn is a Chinese online clothing retailer launched in 2008. The website features trending styles, designs and patterns for young women and teens. SheIn has an in-house production and quality check team checking the standards of items. The clothing retailer currently ships to over 80 countries. It also operates separate websites to cater to shoppers in US, Spain, France, Russia, Germany, Italy and the Middle East. The websites are operated by SheIn Group Ltd. The website is available in multiple languages, with the option of price being listed in USD, EUR, INR, GBP, SGD, AUD and JPY.
Fashionistas can explore the What’s New and Trends section on the website to see fresh and contemporary designs. The Sale section has those items that you can get on fabulous prices. Product categories found on the website include tshirts, tops, bodysuits, shorts, skirts, pants, jeans, blouses, swimwear, men’s clothing, dresses, shoes, flats, boots, slippers, sneakers, sunglasses, belts, hats, and scarves.
Each product listing contains description, size guide and price. There are also high quality pictures accompanying the products giving closer view. Payment for purchases can be made using PayPal, Visa, Mastercard, American Express and Discover cards. The shipping options and timeframe is revealed during checkout. Standard shipping within the US takes 6-8 days. The processing of orders takes 3-7 business days. A confirmation email will be sent with details of tracking and others.
After receiving the item, if you are not fully satisfied, you can return the same within 60 days for a full refund. The items must be returned in its original condition. All returns will be processed within 7 days upon receipt of package. Follow our guide here for order cancellation. Regular shoppers can register for the SheIN Bonus Point loyalty program for exclusive coupons or to earn and redeem points. For more information or queries on payment, refund, cancellation, shipping, or others, reach the SheIN support.
I ordered 17 items from them. After waiting for more than the stipulated date, when checking the status I get a message that the package was delivered to me. However, there was no package delivered to my address, I haven’t received anything related to this and not even a call. The customer service takes 24hours to answer, but I need to get my clothes now. How do they deliver it to a person without checking whether the person is the one to receive the goods?
I ordered at SHEIN for the second time as the first Oder was successful.Right now my order was supposed to be delivered on 15 of December 2021 and there hasn’t been anything.Tried calling the delivery company but there’s no response and the only thing written on the tracking is moved to NNN and it’s been since the day I was supposed to receive the delivery. Please help me ,I had paid everything and am sure I never received any missed call from the delivery people.
My kids are waiting for the delivery impatiently. How do I tell them it ain’t coming. What company does not have a contact number. Buffalo logistics is forever unavailable. Shein sends an email I must pay customs. HOW??????. No other details. I am also told that the order will either be returned to them or destroyed.
unfortunately, I found that the company has very bad customer service. No phone number to contact. they are using the bot for answering the customers ( no respect). and they are answering the emails after 24 hours. I received the wrong order and now I don’t know where is my order and how can I reach them and get my order soon.
Me too! I just ordered some clothes but looked at what had shipped and it definitely wasn’t my order. They also put in the complete wrong address so I can’t even get the package when it comes. But was still charged for it.
I have lost my phone whereby I lost tracking number in it, I was supposed to check my order I’m so worried about it, the worst part I payed custom at buffalo please I really need help with it in order to see where are my orders
I ordered some items off of SHEIN and was charged an extra $30.97 for the shipment to pass through customs, I’m now receiving emails saying my shipment has “attempted failure”. Now I can’t even get in contact with the company and will probably not receive a refund because I don’t have my package. It’s been over 3 weeks since I ordered as well. Not impressed
I ordered three items October 3 it is now October 20. I still know nothing if I’m even going to get anything. I will never order from them again I can’t even get a hold of them. No phone number.. nothing
844-802-2500
This is the number I found online for shines customer service. I would also try emailing them. They’re telling me I’m not posting enough lines so I’m just writing this because apparently you can only answer with a certain amount of words which makes little sense.
I wish I had to read these comments before ordering from SHEIN. I ordered goods to the value of £38 + from them and even though they stated the goods would be delivered by Royal Mail on 17 September 2021 I received an email saying the goods was delivered by Hermes. There was a photo of the building I live in but no picture of a parcel. This is the first time I order from this online shop and I am so disappointed. After reading all these reviews I know I will never get the goods I ordered or my money back. These people seem to have no contact number or any conscience. I would never order anything from them again. SCAM, SCAM, SCAM YES THEY ARE SCAMMERS. In future I will stick to companies I know of in the UK. Is there any overseeing body that people could report to, to have this company removed from the internet?
I placed an order and recieved a message saying my card information cannot be confirmed. I’ve ordered a number of things off the internet and this is the first time I’ve ever gotten that message. I have sufficient funds and Green Dot said the problem was on Shein’s end. I’ve contacted what is supposed be customer service according to my google search results but the only thing I’ve recieved from Shein is a message saying my order timed out, was automatically cancelled and instructions on how to repurchase my order. Which doesnt make n e sense bcuz how can I repurchase sum thing that I never purchased bcuz my card information cudnt be confirmed and purchase did not complete, timed out and ultimately cancelled, therefore repurchase is not the correct term to use when an order has been cancelled. I have received that same message at least 6 times but never a solution 2 ny problem or even an attempt 2 fix my problem. I will not be making n e more purchases from Shein as their credit card machine doesn’t work and their customer service is nonexistent. I was told the f iui set day my problem wud be fixed in 24 hours and this is going on the 4th day, so that’s not a good sign.
I payed express shipping and never received my order it was over $300 it says delivered but i don’t have it and I called customer service they said they’d track the truck and have them call me but never did
This site is awful. I reviewed items that were way too big and also one item I bought never showed up. So now I am having to pay to return the huge dresses and it’s hard trying to get to customer service!!!
Placed an order with shein on 3rd December. Its normally royal mail. But this time its hermes. It should have been delivered on 14th December & iam still waiting. Can’t even get a refund. There is no customer service at all. So now iam out of pocket.
I’ve placed an order and this is a rip-off. I bought one set from this company and I’ve only received the shirt without the pants. This is a scam, don’t buy from this website.
I see that this is common for July orders. I placed an order on July 28 with a delivery date of August 6th and it has not arrived. And you can’t get a live person with customer service.
I have ordered my SHEIN outfit on the 28th of July and was supposed to get it today on the 6th of august and still haven’t gotten my order wondering what has happened because I want it here by tomorrow
I ordered from SHEIN on the 17th of July and it was supposed to arrive on the 28th or 29th well it didn’t arrive so I gave it another day and it still didn’t arrive so I contacted them which took FOREVER for a response. And they told me to give them 3 more days and if it wasn’t here within those 3 days to contact again and they would talk to me about a refund so I waited and still nothing so I contacted them again and they said it would be here August 3rd it was not here. Here it is August 4th and they refunded my whole order and gave me $134 back when I paid $162 so I waited 19 days for NOTHING but a refund of only half my money. this is ridiculous I will not be shopping from here again. what makes it even worse is my sister ordered hers a day before mine and hers got here on time so it doesn’t make since for mine not to come on time.
I ordered on the 9th of July and my order was supposed to have arrived from the 29 July to 3 August, but I haven’t received it and it say it is delivered on the website. I’m fuming my first online order and this inconvenience.
I ordered from shein and received my delivery in (Egypt). But was surprised that i had to pay another (1850 EGP) for customs. And before I confirmed my order it said free shipping and free delivery.
I did not receive the parcel even though it was estimated to come between 11-13 of June. I gave it a couple of days and checked with the mailbox and asked the neighbors as well if they saw it around. It is marked as delivered even though i did not received it yet.
I returned an order and said the return was processed and I was refunded, but it’s been a month and I still don’t have my money back. It’s not in my SHEIN wallet and it’s not in the original account that I bought the items with, this was the return method I chose.
Same here! returned 3 items on April 30 and it is like they went into a black hole. I want my refund!!!! The problem is the return label is tracking that it is still in transit… for 2 months?! Seems shady that I have sent back 3 dresses and still have no refund. Feel like I got scammed here!
Same experience, Returned items arrived to the warehouse on April 16. I have yet to receive my refund as it says processing warehouse inspection. Attempted to chat with customer service and was told there are delays due to changes in warehouses.
Does anyone have a phone number for these people or could tell me how to contact this company??? They have taken money off of my granddaughter debt card, she accidentally hit the wrong state when making her order,we can’t find away to get help with it
I purchased a bow top sandle from SHEIN. The base is foam & the elasticated band is very loose. I slipped in them down my carpeted staircase and broke the two bones in my ankle.
I think they are unfit for purpose & should be pulled from your inventory,
Hello, I was supposed to have a delivery today from GSL Belgium. From 1 the driver he did not even ring my doorbell he came to the door and left without ringing (I looked at him from the window and I made a sign for him to wait, he left without following up). The second thing you send me an order that has nothing to do with my order the SHEIN reference of my order is different than the one that was delivered to me I received a sweater while I had ordered around items summer.
At first I loved shein for their nice & affordable clothing but omfg….they take SO long to deliver. I ordered clothes on May 17 AND i paid an extra $12 for a faster shipping and it is still not here. This is ridiculous! It has been saying in transit from May 23. I wouldn’t have mind if I paid for regular shipping, but the fact that they literally said it would be here within a week is annoying. Like shein what you have to lie for!?? Making me spend extra money for it to come a month later. This is so frustrating because I cannot contact them in any way but email & they don’t even answer that. I’m never placing an order again because they really do not care about their customers!
I ordered a swimsuit from here and received the bottom and not the top! There is no way that I can contact customer service at all!! I will never order from Shein again if they don’t fix the problem!
Very disappointed in this company! I placed and order and the first one was returned for unknown reasons. The second order was shipped and said delivered, but still have not received anything, after a month waiting. Now I’m out a lot of money and no way to contact them. Worst customer service ever! Will not be ordering again.
Agreed ! Worst customer service ever! I placed a package in MARCH!! Never received it due to “wrong address” was told to contact all the delivery companies in my area to see which one had the package. NONE had the package AND on the website said my package had already been “returned to sender”. I tried emailing twice to the supposed email they provide and there is no number. The computer to message with issues is horrible and yet still no refund on my package that I NEVER received. But supposedly we are to receive a refund a few days after the package is on it ways back to sender. Lost a lot of money as well, this is horrible !
I ordered first week in April and all I see now in the tracking is it is in transit. It is almost two months now.
Hi! I was wondering if you ever got your refund? Bc I had an issue same to yours. I’ve also tried to email them no response and you can only leave messages with who ever answers but they never call back. Never again will I order from SHEIN
Disappointed and fuming! I returned an item as the arm length was too short paid for tracked postage and shows on Royal Mail it arrived on 30th April it’s now the 19th May and there website still shows on my account that they have not received it. When they clearly have they signed for it. Cant find anywhere to contact them it’s all just robots that churn questions at you that are useless. So not only have I lost money for the jacket £15 I’ve also lost £6 for delivery cost. It’s beyond a joke how can they run a company without a customer service. I will not be ordering from them again!
I will NEVER shop here again. I bought some stuff and it was too big so I returned them in the beginning of may and It was over $100 worth of items that I returned. It’s the end of the month and I haven’t heard anything. It was accepted by usps and last I heard it was in New Jersey but that’s it. I can’t even get I to contact with customer service to get my money back. Smh this is the worse
Very disappointed that my order has not arrived yet.
The estimated date was 10 to the 15 of May 2021.
I am still awaiting my order its been more than a month..it shows that my package has been delivered but I haven’t received anything. Won’t order from shein again.
I return a few items in the end of April. I sent them back by UPS and they were supposed to have receive them, someone signed for it at their New Jersey Warehouse. On the website it says haven’t received and then they asked me for additional information which I gave them. I even tried emailing them no response, there’s no way to contact customer service the number they provided don’t work. I really did like their clothes and my first order came within a week. But now I am so f mad. I would have been okay with just the credit. So it looks like I lost $100 but I will be filing a suit to get my money. The headquarters is in Hong Kong and I have the address, I will be sending them a letter certified to give them a chance to send me my refund if not I’ll be talking to my lawyer. I don’t have $100 to throw down the freaking drain.
I ordered my things on 30th of April and it was showing delivery date on 10th or 11th of May. Still didn’t received . And its horrible that we can not talk to any one as there is no contact number. One order I received which I ordered later . Donno what to do now,?
My order says it is delivered, but it is no where to be found. I have tried contacting them, but haven’t found any way to do that yet. All i get is questions and answers from their page.
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I ordered a 4xl in a top and your package says 4xl but inside is a 1xl. I am from South Africa and this remains your fault.
I do not have funds to return on my expense because you do not check. I want a refund or the right size posted to me on your expense and have the wrong item picked up on your expense.
I am very disappointed with your service thus far. A friend recommended to take a look at your site and I spent hours of my time looking at clothing and accessories, as you know how many products you carry. I read multiple comments on sizing to make sure I was getting exactly what I wanted. I was informed I would receive my products I ordered (12 of them) between april 27-may 2. I looked out my door every morning anxious and excited as I have never ordered anything online before. I then get an email on may 1st that my order was shipped back to you. Why?? Regardless, now I’m denied 2 products I originally ordered because you are out of stock?? They were sent back then given to another customer?? Now you are stating I exchanged them when it was no fault of mine! Then I’m given 50 points worth 50 cents as compensation?? Also I have to wait another 3 weeks for my products?? Unacceptable. 50 cents is insulting. Never mind the fact I only apparently have 30 days to use it towards another order.
I ordered two shipments within a day of each other and paid for express mail. My fist package was early. My second still has yet to come and it says it was SHIPPED APRIL 17th. It’s now May the 3rd. I want to be able to talk to a customer service representative because this is absolutely ridiculous. Literally my second order EVER. And if this continues it will be my LAST
I will not be buying from them ever. Their service is very terrible plus its hard to contact them. I ordered for some items and they sent me a different item and now don’t even know how to reach them. No one is even responding to messages. They are waste of time.
Unhappy I orderd my items and looked at the tracking every day. My order was to come early yay I thought. But my package never came. Came to the app to talk to someone who could help nope told me to go call ups so I did so for them to tell me the reason I didn’t get it is cause they put the wrong zip code on my package and ups wouldn’t even let me go pick up. Check ups today for it since I was told it would be rerouted to me. Well guess what it’s being returned to sender. Go back to SHEIN app and go talk to someone they tell me refund or reshipment I’m like I have to wait even longer for my stuff now. Keep in mind it was 12 items. I asked if they could refund half and send the reshipment they said no it was one or the other. Where is the compensation for the goof up and me having to wait longer. Like for real. So are my other packages going to be the same issue, they couldn’t even answer this. What kind of thing are you running? To rip off people?
I ordered 2 packages and purchased the fast shipping for $12.99
My shipment was delayed and you guys only compensated me .50 cents.
I want my $12.99 back For both shipments please.