Contact of Shadowfax customer service

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Find below customer service details of Shadowfax, India. Besides contact details, the page also offers a brief overview of the logistics company.

Head Office
1st floor, Appek Building,
93/A, 4th B Cross Rd, 5th Block,
Koramangala, Bengaluru 560095

Email: [email protected]
Email: [email protected]

About Shadowfax
Shadowfax is an on-demand delivery service headquartered in Bengaluru, India. The company as a B2B ecommerce shipping provider primarily focuses on intra-city deliveries. Founded in 2015, the tech-enabled logistics company has grown to generate more than one crore transactions each month. It caters to clients across 7,000 pincodes and 500+ cities. It’s network also include more than 100k delivery partners.

The company invites anyone with a bike, bicycle or truck to join the platform and deliver items. Already processing more than 10 million deliveries each month, the last mile logistics network in 2019 forayed into the Kirana delivery model. It provides instant delivery for a number of goods, including apparel and grocery. For same day delivery the platform connects executives with ecommerce portals, and small and medium businesses.

Clients registered on the platform hail from a wide range of industries like ecommerce, restaurants, and pharmaceuticals. Shadowfax delivers goods to customers through a fleet of more than 3,000 vehicles. Some of its prominent clients include Amazon, Swiggy, Flipkart, Myntra, BigBasket,, Vivo, Medlife, Paytm, Snapdeal and Oppo. As for services offered, you have hyperlocal delivery, same day delivery and next day delivery.

Hyperlocal delivery being the fastest offers swift deliveries within 30 to 90 minutes. Be it food, pharma or grocery, Shadowfax’s robust network makes hyperlocal delivery swift and efficient. Speaking of the next day delivery, the service uses road, air and surface connectivity for ensuring goods reach customers at shortest time. And there is same day delivery for orders within same cities. If you have a pending delivery, you can track status online through the AWB number. You get automated email and SMS notifications as the item is dispatched.

For those interested in making an extra income, the company welcomes individuals to join as delivery partners. Delivery partners enjoy flexible work timings and prompt payouts. For complaints or queries on registration, cancellation, refund, career, or others, reach the Shadowfax support.

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