Find below the customer service details of Sennheiser, US. Besides contact details, the page also offers a brief overview of the audio company.
Head Office
1 Enterprise Drive,
Old Lyme, CT 06371,
United States
Support
Phone: 952 392-2132
Phone: 1-877-736-6434
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About Sennheiser US
German audio giant Sennheiser had tremendous success in the United States. Backed by the recognition shown by leading music artists and the entertainment industry in general, Sennheiser made its mark in the US. Consumers love Sennheiser not only for the quality of products but also for the reliable after sales service. The company entered the US market in the early 1960s when it operated through independent distributors. It officially began doing business as Sennheiser Electronic Corporation since 1991. They have been in the US for over 20 years and it has gotten better every passing year with Grammy and Emmy awards under their name.
The catalog in the US consists of over-ear headphones, earbuds, sport headphones, headsets, and AMBEO soundbar. Popular models include CX True Wireless, IE 900, HD 450SE, IE 100 Pro, IE 300, HD 250BT, HD 560S, CX 400BT, HD 450BT, Momentum True Wireless 2, HD 350BT, CX 350BT, CX 80S, CX 150BT, HD 25 Light, PXC 550-II Wireless, IE 80 S BT, Momentum 3 Wireless, UE 500 Pro, HD 100, CX 300S, Momentum True Wireless, HMD 300 Pro, CX Sport, HD 820, IE 800S, RS 5000, HD 200 Pro, HD 559, HD 599, RS 195, Sennheiser HE 1, IE 60, HDR 120, HMEC 250, among others. The customer base also varies from regular music listeners to professional artists and audio management teams. They offer reliable products with easy shipping and return facilities. Their website has a secure shopping gateway with payment options varying from credit/debit cards, JCB, PayPal, and Diners Club.
Products listed on the website come with 2 years of manufacturing warranty covering internal damages and manufacturer’s defects. The wired Evolution product range come with a 10 year warranty. There are numerous ways you can avail the warranty. The first way is to get it shipped to the nearest service center listed on the website. You can directly walk into one of these service centers as well if they are around. You will not be charged any extra amount other than water and physical damages if your product is under warranty. However, Sennheiser US charges a flat rate cost which includes one way shipping to their service center. You would also be eligible for replacement of the product if it meets the criteria mentioned on their website. The support page addresses many such issues that you might be facing.
You can purchase Sennheiser products directly on the official website or through retailers like Walmart and Amazon. All of them provide the same warranty with your purchase. For any support other than warranty and repair, you can contact the technical team. They would help you with setup guides, queries about your product and purchase mediums. Sennheiser US sends promotional offers on a regular basis. So if you are subscribed to their newsletter, they would update you with all the ongoing offers that you might be interested in.Â
