Find below the customer service details of Sennheiser UK. Besides contact details, the page also offers a brief overview of the audio tech company.
Head Office
Sennheiser UK Ltd
Pacific House, Third Avenue,
Globe Park, Marlow,
Bucks, SL7 1EY
Support
Phone: 0333 240 8185
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About Sennheiser UK
With operations in over 50 countries and managing 19 subsidiaries, Sennheiser has been a leader in the world of audio with products geared towards audiophiles. Sennheiser UK started off in 1990 and has been the fastest growing brand in its segment ever since. Popular English artists, major record labels and radio houses endorse the quality, innovation and technology behind the products. The UK subsidiary does not just supply to the region but also to Middle East countries like Yemen, Iran, and Lebanon. The portfolio includes headphones and microphones as well as communication headsets for both casual users and professionals.
Sennheiser UK catalog includes the world class products the company sells worldwide. The list includes CX True Wireless, IE 900, HD 450 SE, IE 100 PRO, HD 25 Blue, IE 300, HD 250BT, HD 560S, Momentum Wireless & BT T100 Bundle, HD 458BT, HD 450BT, HD 350BT, Momentum True Wireless 2, CX 80S, IE 80 S BT, HD 25 Light, IE 400 Pro, Momentum 3 Wireless, HD 300, HD 100, Ambeo Soundbar, Momentum True Wireless, BT T100 Bluetooth Audio Transmitter, HMD 300 Pro, HD 820, HD 579, HD 569, HD 25 Light, HD 25 Plus, HD 25, HD 800 S, Momentum In-Ear, CH 700 S, VMX 200, IE 60, HME 46, HMD 280 Pro, IE 4, among others. The products come with a 2 year limited warranty against all manufacturing defects, internal damages and terms of which are listed on the website.
Claiming warranty becomes easy if you register your product on the website during purchase. All the repair cost is borne by the company if you are claiming warranty. Simply walk into a service center or ship it to one of those centers and state your issues. The product would then be repaired or replaced depending upon the condition. You may be asked to furnish a valid bill of purchase if you have not registered your product. If your purchase does not meet the conditions for warranty then it can be repaired at a flat rate charge that would include one way shipping cost if you are shipping it to a service partner. You can easily find the nearest service partner on their website by city or pin code.
The support page includes a wealth of information on frequently asked questions. Be it warranty, repair, technical support or details on retailers, everything is well categorised for your convenience. Currently, Sennheiser products are sold on their website, official partners like Amazon, Walmart, True Wireless and retail shops spread across the UK. All purchases made from official partners would have direct support vested along with your purchase. For purchases outside of the official partners, a valid bill of purchase would provide you after sales support anywhere in the world.
Sennheiser UK website gives out promotional offers every once a while. You can also get your products delivered with no extra cost. The return and cancellation policy is also very lenient towards the customers. Products listed are of premium quality but any issue faced by you will be addressed by them efficiently. Additionally, you can reach out to their social media handles like Twitter, Facebook and YouTube to get your queries or complaints addressed.
My Sennheiser HD 450BT Wireless Headphones have stopped working. The power switch is jammed and keeps switching on and off. The item hasn’t been dropped or damaged, the button has just stopped working. I haven’t had them for long enough for this fault to occur.