Contact of Sansui India customer care

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Contact Sansui India: Find below customer care details of Sansui India. Reach the Sansui India customer care for complaints, questions or feedback.

Sansui India Head Office
17th Floor, Mittal Court C Wing,
Nariman Point, Mumbai 400021

Sansui India Customer Care
Phone: 022 – 61644444
Phone: 1800-419-4040

About Sansui
sansui-indiaSansui is a global brand that was initially born in Tokyo Japan in 1947 as a technological manufacturer. The company launched in India in 1997 and since then has been one of the fastest growing companies. Since its launch with 4 employees, the company now employs over 1600. The company has now extended to all major cities and states throughout India thereby serving a larger population.

Sansui India has products that include LED and colour televisions, air conditioner and mobile phones. Under LED TV, find Connect Series, Infinity Brush, Thunder, Infinity Plus, Brush Art, Brush Royale, Dynamite and Curved 4k Ultra, among others. The products under color TV range from Slim TV, NTV and Flat TV. With regard to air conditioners, you will find split ACs of both 1.0 ton and 1.5 ton.

The mobiles phones manufactured and sold by Sansui are either smart phones or feature phones. You can choose from R series and S series for the features phones. The smart phones offered are the SA series. The company offers the option of purchasing the handset online with a major credit card or debit card or just can visit one of their numerous locations situated throughout the country.

Authorised dealers and retailers are listed on the company’s website portal making it easy for you to locate. Sansui India believes in their products so much so that they provide warranty on purchase of their products. Warranty of the handsets is available from the time of purchase and it advised to keep the customer’s number or receipt in the event the need arises.

All mobile phones are issued a one year warranty from the time of the purchase and accessories and batteries carry 6 months warranty from time of purchase. When products are purchased from authorised dealers and not from an actual Sansui India retail store it is advised to ask for the warranty.

The company prides itself on their customer friendly service support. You are not sure what products are being offered by Sansui? Why not call the customer service department and enquire about the catalogue which showcases all the products. This would give you a better idea and assist you in making a better decision on which product is best for you. You can also contact the customer department service if you have any problems that need to be solved. The customer representatives are very friendly and well knowledgeable and within minutes will be able to solve any issues.

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  1. Akshay K A Reply

    I have purchased Sansui Pro View 102cm (40 inch) Full HD LED Smart TV from Flipkart. And product started showing some major display problem within 6 month of purchase. When I contacted customer care the service provided by Sansui is worst than any other brand. I dint expected this kind of poor quality service from reputed company like Sansui . Sansui is just denying to provide on site service. Sansui service engineer ordering me to carry Tv show room if at all I want to fix my problem he is not ready to provide in site service . I’m very much disappointed and my suggestion is to not buy Sansui products they are providing horrible service

  2. Pravat Kumar Pattanaik Reply

    I am Pravat Kumar Pattanaik, a valubale customer of Sansui.
    I purchased one 32 inch Sansui LED TV from Big Bazar, Forum Mart, Kharavela Nagar, Bhubaneswar, Odisha on 09-07-2016. Sl no: 110915110283316478, Model No: SANSUISJX 32HB-02CAF, EAN Code: 6000026923.

    It develop some panel problem during may last week of 2018. I filed a complain to company service centre on 1st jine 2018. My complain number is:
    BHU0106180021. Till date no solution provided.

    My TV is under extended warranty. Still no Solution provided.

    Atfer calling your service centre for more than one and half in every alternarive days, now I filled a complain on National Consumer Helpline. My compain number is 825105 which is provided by Government helpline. Please give me solution as earliest.

  3. Aftab Alam Reply

    I have a Sansui split AC (1 ton), which was purchased in Feb 2016. The model number is SSZ35WS1-MDA- ID (serial number : 1101168980294). The cooling is not happening properly from the last couple of months, and now water has started to blow up from the inner unit.

    Request to fix it.


  4. I bought Sansui 1.5 inverter split AC with serial no. 7801170251100786 ( WID WG24850). Within one season,Swing function not working as AC window remain open when AC in OFF condition. I tried to reach the customer represented through customer care no. but all sansui all customer care no. are invalid/ out of service(For AC). Please resolve my issue asap.

  5. Jawahar Sivanandam Reply

    I have bought Sansui 1.5 Ton 5 Star Split AC White on 02/16/2016 and it’s not working fine, I am keep getting Error E5 in the display, please help me to fix it as early as possible.

  6. I bought Sansui 4K TV, Nov 2015 with 1+2 years extended warranty. The TV screen has stopped working more than 5 times since we have bought it. We are requesting the service center change the product as it is a defective one. But issue has not been heard yet. That latest complaint # PUN1811170177 which i have registered on 18th Nov 2017. But still no action has been taken. Though I have been regularly taking feedback from the service personnel. They have been giving excuses like they need to check if the part is available or not, TV cannot be replaced etc. And the result, we are not able to use the product for which we have paid hard earned money. Kindly look into the issue and replace the faulty product

  7. op sreedharan Reply

    Sir, I have purchased a Sansui 1.5 in March 2016 which was working in good condition. However, during the last week suddenly there was no cooling so I made a complaint with SANSUI and they very promptly send an Engineer and he was told that the Condensor of the above AC is worn out, which is to be replaced. I am unhappy that within a year or half the condensor (which is made by aluminium coils) is leaking and the same has to be replaced at my cost of about Rs.8000/. I have purchased the AC at a cost of Rs.23240 plus.8000 (for new condensor) totalling Rs.31.000/- is not at all acceptable. I therefore request you to please arrange to replace the damaged Condensor free of cost or the charges which is levied for new condensor may please be reduced at a reasonable level.

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