Trade-in your old Samsung device in Indonesia: Know how

Indonesia, with its fairly young tech-savvy population, boasts a thriving smartphone market that is competitive and innovative at the same time. And in this ever-expanding landscape, Samsung has quietly emerged as one of the few undisputed leaders, offering high-end flagships and budget-friendly options.

Recent reports have suggested that the Indonesian smartphone market is heavily dominated by the mid-range segment, and Samsung once again capitalized on this by offering feature-packed devices at competitive prices, especially the A series and FE series smartphones. The company also ensures that the user experience stays consistent by offering a better software experience with regular updates and security patches, ultimately enhancing brand loyalty in the long run.

Samsung’s brand presence in Indonesia has also allowed it to nurture a thriving used or second-hand market, making it easy for customers to sell or exchange their old devices in return for newer ones. So, if you are a proud Samsung smartphone owner in Indonesia and want to trade in your old device for something more recent, then our comprehensive guide can help you sort your qualms swiftly.

Steps to Officially Trade-in Old Device

Before you officially begin the trade-in process for your old device via Samsung Indonesia, it is important to ensure that you have a proper understanding of what to expect as well as the maximum value that the company is providing for your old smartphone. To do that, visit the official trade-in web page. Once you have done that, follow the recommended steps mentioned below to complete the exchange process.

1. Start by first visiting the official home page for Samsung Indonesia here.
2. On the landing page, click on ‘Mobile > Smartphones’ and you will be redirected to the mobile phone section of the website.
3. Proceed to browse through the list of smartphones that are available for purchase, and when you finally decide on a particular model, click on ‘Buy Now’.
4. On the order page, select your preferred storage and color for your device, and once you have done that, click ‘Yes’ under the ‘Samsung Trade-In’ option.
5. After that, you will be required to enter your region zip code so that the website can check whether the online trade-in facility is available in your area.
6. If your zip code supports the trade-in facility, you will then be required to enter your old device’s make, model, and current condition. And based on your inputs, the website will showcase an estimated trade-in value for your device.
7. Once you decide to accept the trade-in offer, the amount of the trade-in value will be deducted from the total cost of the new device you are purchasing. Additionally, you will then need to pay the remaining amount to place your order.
8. Finally, during the delivery of your new device, your old device will be collected, and the exchange process will be completed.

How to Exchange if Buying on Tokopedia

Tokopedia is one of the largest e-commerce websites in Indonesia, and if you are looking to trade in your old Samsung device while opting for a new one, then be sure to follow the steps mentioned below judiciously. However, keep in mind that this trade-in facility is not available in the cities of Batam and West Sumatra in Indonesia.

1. The first step involves visiting the official Tokopedia website here.
2. Proceed to sign in to your account (or create a new one) and then search for your desired smartphone, specifically from the sellers or shops that participate in the ‘Tokopedia Trade-In Program’.
3. Once you find the device you are looking for, add it to your cart, and then opt for the exchange process.
4. After that, provide details of your old device, such as its make, model, and condition, based on which the final trade-in value will be calculated.
5. If you accept the trade-in offer provided by the seller or shop, then proceed to finalize the transaction and pay the remaining amount (after deducting the trade-in value from the total cost of the new device).
6. Lastly, complete the exchange process by handing over your old device during the delivery of your new smartphone.

Other Platforms to Consider In Your Region

If you are looking for third-party alternatives to sell your old Samsung device in Indonesia, you can opt for platforms such as Jagofon, Carousell Indonesia, OLX Indonesia, and Facebook Marketplace.

It should be known that the process of trade-in or selling on Jagofon versus the other platforms mentioned above is vastly different. On Jagofon, the exchange process works seamlessly, as the user sells the device directly to the company in exchange for the stipulated trade-in amount.

On the other hand, with Carousell, OLX, and Facebook Marketplace, the system works like any other ‘buy-sell’ website, where users will need to create their sale listings by acting as sellers, and once a buyer purchases the device, the seller will receive the payment.

Having said that, whatever platform you decide to choose, make sure you disclose all important details regarding your old Samsung device so that you get the most value out of your aging device. And if you are looking to purchase refurbished devices in Indonesia, then shopping at Jagofon is the way to go.