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Contact of Saks Fifth Avenue customer service

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Contact Saks Fifth Avenue: Find below customer service details of Saks Fifth Avenue, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.

Head Office
12 E 49th St. New York,
NY 10017, United States

Customer Service
Phone: 877-551-SAKS (7257)
Phone: 1-866-601-5105 (Saks Off 5th)
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About Saks Fifth Avenue
Saks Fifth Avenue is a US-based department store chain founded in the year 1898. One of the oldest in the country, Saks Fifth Avenue operates as a subsidiary of Hudson’s Bay Company. The company is headquartered at New York City. Saks Fifth Avenue currently operates close to 39 stores in 22 states. It also has an e-commerce channel where you can find discounted apparel and merchandise. Use the Store Locator on the website to locate a Saks Fifth Avenue store nearest to your address.

On the website, you can shop by brand or category. Featured designers include Burberry, Chloe, Fendi, Giorgio Armani, Gucci, Jimmy Choo, Prada, Ralph Lauren, Vince, to name a few. Categories found on the website include coats, dresses, jackets, tops, jeans, sweaters, shoes, backpacks, bags, belts, scarves, sunglasses, cosmetics, hair care, skin care and kids apparel. On each product page, you can find detailed description, sizes, colors and price.

Payment for purchases online can be made using major credit cards. During checkout, you can also opt for standard or expedited shipping. You can also order online and pick items at Saks store. Note that most items come with a 30 day return policy. If you are a regular shopper, register for the SaksFirst loyalty programme to earn and redeem points on all purchases. For more information or queries on store locations, payment, cancellation, refund or others, reach the Saks Fifth Avenue customer service.

7 Comments

  1. I’ve had a terrible experince with Saks cusotmer Support. I purchased a pair of sneakers on Black Friday that was valued at $690 on sale and was shipped a bottle of lotion. When i contacted customer service i was advised to send a photo of the incorrect item and return the package in the same box.The item was returned and received on Monday 12/5. I called back to customer Support to repuchase the item and was advised i could not get the selling price and instead offered a 50 gift card which i declined. I should have been honored a price match due to the error at the shipping Fulfilment center.

  2. Horrendous customer service. Have been waiting for a refund since October 13. Absolutely insane. Have spent countless hours on hold trying to receive my refund for items returned and received by saks fifth ave

  3. I want to let your top management team know of the over the top excellent customer service experience I received from the Saks Columbus, OH Polaris store!

    Tammy-Sales, Nick-Artist, & Rebecca-Sisley manager went above and beyond in the experience they provided me.

    Tammy saw that I was not being attended to and personally found me help. Rebecca gave me her personal cell number to be in constant communication and ensured Nick was there for my appointment. Nick rescheduled his day to help me directly so I would not miss my flight. Rebecca & Nick made me feel so welcomed and comfortable while helping with my skin & makeup needs. I felt and looked beautiful as a result of their expertise.

    This type of service is rare in these post Covid times and I truly hope these three are acknowledged and rewarded for their phenomenal service and care!

  4. I am writing to let you know that i have been extremely dissatisfied with my experience with Saks Fifth Avenue. I”ve called customer service on three separate occassions asking where my refund is and they all have the same answer – you are working on it. The distribution center seems to be backed up and can’t process the returns quick enough. It’s been two months – how long is a reasonable amount of time to wait for my refund? At what point, do I have to file a complaint with the BBB to get my money back. This is unacceptable. You need to do better!

  5. To whom it may concern,

    I had a very bad experience with an associate by the name of Evelyn at the Camarillo Factory Outlet. After paying for my items with Evelyn, I noticed that I was charged full price for a sale item, so I get back in line and was helped by another associate by the name of Anthony. While he was helping me Evelyn looks over and asked him if I was returning something and he replied no I am trying to adjust the price. Evelyn leans over and grabs the item and replies, let me check very rudely. She looks over to me and says this is not on sale someone put this on this item. Then she tried to take the sale sticker off of the tag. I asked her did an another associate put it on and she replies rudely, no a customer and there is a lot more of these items, so I asked her to show me. Evelyn then walks to the dressing room and was telling another associate that I put a sale tag on the item. She did not realize I was behind her and the other associate replied to her no that is on sale and is the last one and showed her where it was. I was so insulted by Evelyn’s accusations and rude manner. That’s when I asked for a manger. Evelyn claimed there was no store manager. Than Anthony claimed he was out to lunch. That’s when Zach came out and said he was a supervisor and also claimed they did not have a store manager. I asked him for a number to reach someone in management and he gave me a fake phone number that was Identity theft services. This is really bad customer service and if this is the kind of customer service that Saks Fifth is going to condone, I would rather spend my money else where. This was not a pleasant shopping experience and I hope that Saks can educate and emphasize to their associates on better customer service because no paying customer deserves to be treated badly.

  6. Beth Enderle Reply

    I had taken a survey about my recent shopping experience at Saks off 5th (Chesterfield, MO store), but never heard back. I went in on 1/11 to return/exchange a Christmas gift, but was immediately told I could not exchange without a Gift receipt of receipt from my brother. The wallet was in a brown Saks gift box, so obviously a gift, with all tags tucked inside wallet. Lance was the sales associate that helped me, and then when I asked to speak with the Manager, Jamie came out to the wrap stand. I must say, I have never been treated so poorly as a Customer as I was on this return experience. Jamie offered me no alternatives, so I looked up the Customer service # on line, and read the policy for Christmas returns, and saw they could look this up from my brother’s account. I was told only 1 person in that store knew how to do this….and they were not in until 1pm (it was 11 am, with a big snow storm predicted) -unacceptable! I was so upset by this experience (this was my first outing after recent surgery) that I went home, and continued to text/call my brother for the receipt. I didn’t want to bother him, or let him know his gift didn’t work out, but unfortunately I was given no choice. Once I got a copy of the receipt, I took my husband back to the store with me on 1/13/19. Unfortunately, I got Jamie at the wrap stand again, and she quickly remembered me and asked- “did you get a receipt”? How welcoming! Thankfully, Angela was also at the desk, and had worked at the Charlotte, NC store, and knew that Store Mgr, etc. She knew the process to look up an account and started down this path as my brother’s text didn’t have the barcode on it that had the date of purchase on it. Another issue to simply return/exchange the wallet! Thankfully my husband was with me this time to witness all of this….
    Finally, after contacting my brother again, I got the date. Unfortunately my only choice was to get a GC for the purchase, or return the amount to my brother’s card. After all of this experience, I was in no mood to support this store, or shop with Saks again……..I have never had this type of hardship with an exchange/return with Nordstroms, Macy’s Banana Republic, or any other major retailer that I shop at. To say the least, I was quite disappointed. I will see what I can do to shop on line as I won’t be returning to this Chesterfield store again. Very turned off from this whole experience, and thank goodness Angela apologized for this, and made up for the prior visit. She must have been trained much better at the Charlotte, NC location!
    I keep following up with this as I really think something needs to be done to improve Customer Service at this store. I have been there 2 times in 2 years and both times were quite challenging, hence I don’t return to shop there on a regular basis.
    Please confirm you received this email, and let me know if anything has been done to convey my extreme disappointment, and if any changes are planned.
    Hopefully this is just an anomaly, but I certainly did not feel like a valued Customer in your store.

  7. I would like to express my extreme dissatisfaction with your website. This has happened more than once, but my order 104441361 was supposedly kicked out of your system, and was never processed. No one ever contacted me. When I checked the status a week later, the merchandise was gone.

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