Find below customer service details of Royal Brunei Airlines. Besides contact details, the page also offers a brief overview of the airline.
Royal Brunei Airlines
RBA Plaza, Jalan Sultan
Bandar Seri Begawan BS8811
Phone: 673 221 2222 (general)
Phone: 673 236 7761 (airport support)
Phone: 673 236 7833 (Royal Skies)
Phone: 673 236 7639 (cargo)
Email: [email protected] (frequent flier programme)
About Royal Brunei Airlines
Royal Brunei Airlines (RB) is the national airline of Brunei, the Southeast Asian country located on the island of Borneo. Founded in the year 1984, the airline with a fleet of 14 aircraft connects to 32 destinations. Managed by the Government of Brunei, the airline has its main hub at Brunei International Airport. A winner of several awards, the airline has a 5-star ranking by international airline rating company Skytrax. In 2018, it also received the APEX Official Airline Ratings Four-Star Award. The airline has codeshare agreements with China Airlines, China Eastern Airlines, Garuda Indonesia, Hong Kong Airlines, KLM Royal Dutch, Korean Air, Malaysia Airlines, Myanmar Airways, Philippine Airlines, Thai Airways and Turkish Airlines.
Speaking of the route network, Royal Brunei Airlines currently flies to and from Brisbane, Melbourne, Bandar Seri Begawan, Beijing, Changsha, Haikou, Hangzhou, Nanning, Shanghai, Zhengzhou, Hong Kong, Kolkata, Balikpapan, Denpasar, Jakarta, Surabaya, Osaka, Tokyo, Kuwait City, Kota Kinabalu, Kuching, Kuala Lumpur, Miri, Yangon, Manila, Jeddah, Singapore, Seoul, Taipei, Bangkok, Abu Dhabi, Dubai, London and Ho Chi Minh City. The website has entire list of destinations along with schedule of flights. Browse the Deals section for ongoing promotions on tickets. To search and book a flight, you can use the search tool on the homepage. The search results will show the available flights for the specific date.
You can book tickets for up to nine passengers online. Current fare types include RB Super Saver, RB Saver, RB Value, RB Flexi, Business and Business Saver. Payment for tickets can be made using Visa, MasterCard, Discover and American Express. When booking your flight, you can choose the seat depending on the fare type and class of travel. Preferred seats are available for booking up to 3 days before departure. Fliers can view and manage their tickets by signing into their account on the website. When there, you can modify itinerary, upgrade ticket, pre-purchase baggage, and request for special meal. As for check-in, Royal Brunei offers online check-in facility on most routes. You can check-in on web or smartphone app from 48 hours to up to 60 minutes prior to the scheduled departure time. Boarding passes can be received at the airport or self-printed for online check-in.
Coming to baggage, Economy fliers are allowed up to 20kg checked-in baggage. You can pre-purchase baggage online if you have more luggage to carry. As for cabin baggage, you can carry two bags with upto 12kg weight Business passengers can carry up to 40kg checked-in baggage. Besides extra baggage allowance, Business class fliers enjoy spacious and comfortable seats, first-class dining and best in-flight entertainment. Business Class fliers also enjoy exclusive access to the Business Class Lounge at Brunei International Airport. If you are a frequent flier, register for the Royal Skies loyalty program. The membership tier includes Royal Skies Blue, Royal Skies Silver, and Royal Skies Elite Gold. Members earn points every time they fly with Royal Skies or shop at partner locations. The miles can be used for new flights, flight upgrade or extra baggage. For complaints or queries on payment, cancellation, refund, baggage, career, or others, reach the Royal Brunei Airlines support.