Contact RockAuto: Find below customer service details of RockAuto.com, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for support, complaints or feedback.
6418 Normandy Lane
Madison, WI 53719
Email: [email protected]
RockAuto is a family-owned auto parts company founded in 1999. Headquartered at Madison, Wisconsin, US, the company deals with a wide range of auto parts that can be ordered for delivery throughout the country. RockAuto partners with hundreds of manufacturers that deals with parts like brake pads, shock absorbers, bumpers, mirrors, door handles and carpets, steering gears, CV axles and complete transmissions. RockAuto has no stores and operates fully online. All parts are sold for affordable rates.
To search for a part or tool, you can use the search on the homepage. You can enter vehicle year, make, model and part number to begin a search. You can also see the list of manufacturers and shop by year and category. The big names you will find include American Motors, Audi, Cadillac, Chevrolet, Chrysler, Dodge, Fiat, Ford, GMC, Hummer, Hyundai, Isuzu, Jaguar, Jeep, Lexus, Mazda, Mercedes-Benz, Mitsubishi, Porsche, RAM, Subaru, Suzuki, Toyota, Volkswagen and Volvo.
Explore the Promotions section to find hot discounts and manufacturer rebates. When purchasing on RockAuto, you can see detailed description and specifications of each product. Purchases on the website can be made using Visa, MasterCard, American Express and PayPal. If you want to use a gift certificate or store credit, you can select the option from the drop down during checkout.
RockAuto’s website claims it ships all over the world. Customers can see the shipping options for their location during checkout. The company ships using FedEx, DHL, USPS, and Canada Post. Most orders ship within one business day. To check order status, you can input email address or order number on the website to get details.
After receiving an item, if you are not happy with the product, you can return same within 30 days for a full refund. You can request a return on the Order Status & Returns page. Shipping charges are not refundable. Note that the item must be its original condition with manufacturer’s packaging. Also, manufacturer warranties are listed on the Warranties page. You can check if your warranty is still valid and see the term for which the product can be repaired or replaced. The warranties vary according to product type and manufacturer. For more information or queries on payment, refund, cancellation, warranty, or others, reach the RockAuto support.