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Contact of Reformation (fashion) customer service

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Find below the customer service details of Reformation. Besides contact details, the page also offers a brief overview of the fashion retailer.

Head Office
The Reformation Inc.
2744 East 11th Street
Los Angeles, CA 90023
United States

Customer Service
Email: [email protected]
Phone: 855-756-0560
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About Reformation
Ethical and sustainable fashion is becoming more of the norm lately. Reformation is one brand that takes this seriously. Founded by Yael Aflalo in 2009, the brand designs and sells clothing made with fabrics derived from eco-friendly resources. The brand operates a fleet of boutiques, close to 16 across the US. With new stores being added as part of its expansion plan, Reformation is raking up sales both offline and online. The apparel is stitched at its own factory at Los Angeles. Reformation claims to be a 100% carbon neutral company and even recycles about 75% of organic wastes and textile scraps. It only sources materials from suppliers who understand sustainability and meet all the standards.

Reformation stores can be currently located across Los Angeles, New York, Austin, Dallas, Miami, Chicago, Boston, Seattle and London. The website has all the store details, along with address, phone and timings. For those who love to shop at the comfort of their homes, visit TheReformation.com to shop from a wide range of collections. Discover latest launches under New section or use the search to look for an item in a jiff. As for product categories, under Clothing you have dresses, jeans, skirts, sweaters, outerwear, jumpsuits, tops, dresses, leggings and bras. Reformation also sells wedding dresses for brides and bridesmaids.

The easiest way to find a close match is to filter products using the parameters such as size, print, color and price. On the product page, you have high quality images along with product highlights. There is a size guide with measurements to help shoppers decide the right fitting. Additionally, find information on the fabric used and garment care. Shopping can be done using PayPal and all major credit cards. You can also pre-order new launches before it is sold out. When your item is ready to be shipped, you will receive an email. Once your order has been processed, an email will be sent with order tracking details.

Most orders are shipped within 2 business days. The free standard delivery can take 5-10 business days. If you want faster delivery, you can choose for expedited, express or next day delivery. Reformation also ships to locations outside the US. International orders are shipped for free. As for return policy, the website states the company will accept return within 21 days from shipping date. The merchandise must be returned in original condition with tags intact. Final sale products cannot be returned. To request a return, visit the Orders page in your account and submit the form. The return label will be sent to your email after which you will need to courier the item. Return shipping is free for orders within the US. Your refund will be processed within 3-4 days after receiving item. All refunds will be credited back to the original form of payment.

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