Contact of Realme (Philippines) customer service

Find below the customer service details of Realme in Philippines. Besides contact details, the page also offers a brief overview of the company.

Head Office
Room 201, Building A,
No.1 Qianwan First Road,
Qianhai, Shenzhen-Hongkong
Cooperation Zone, Shenzhen

Customer Service
Phone: 1800 1853 0038 (PLDT and Smart subscribers)
Phone: +63 282712579 (all subscribers)
Email: [email protected]
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About Realme
How challenging it is for a new brand to make waves in the overly competitive smartphone industry. Realme did just that and took the world by surprise. The Chinese smartphone manufacturer – based in Shenzhen – was established in 2018. The founder Sky Li was the vice president of Oppo, who later decided to establish a spin-off smartphone company independently. Besides smartphones, the company also makes televisions, audio devices, smart wearables, fitness bands, smartwatches and other accessories. Realme was first established as a sub-brand of Oppo and was known as OPPO Real. In 2018, after the spin-off, Realme came into the market on its own with its first smartphone, Realme 1. It was not much later when the company started taking big names head on by penetrating the low-cost smartphone segment. Competing with the likes of Apple and Samsung, Realme has garnered an audience on its own. The company manufactures both mid-range and high-range smartphones that are focused on the millennials mostly. 

Realme has done extremely well in some of the key markets, including India. The company was ranked 4th largest smartphone maker in India, in 2018. That was the first year of Realme’s penetration into India’s smartphone market. Each Realme smartphone promises better quality and affordable price, and the company has been able to keep its promise thus far. The latest narzo range has been much awaited, and the reception has been good as well. Realme narzo 20, Realme narzo 20 Pro, Realme narzo 10, Realme narzo 20a are the variants of the narzo range, which are now available in every market that Realme caters to. Other smartphone variants worth noting include Realme C15 Qualcomm Edition, Realme 7, Realme 7 Pro, Realme 7i, Realme C11, Realme C3, Realme C2, Realme X3, Realme X, Realme X2 Pro, Realme 6i, Realme X3 Superzoom, Realme Pro, and Realme 5 Pro. The brand’s offerings have been well-received in the Philippines. It has a well-established sales division and website catering specifically to the country’s market. 

The website lists all the gadgets, including new or anticipated releases for the user to explore. A registered account on the website facilitates quick checkout and easy access to order history. To purchase any device, you can simply add it to your cart and proceed to make payment. Realme Philippines accepts all major credit and debit cards. The warranty period varies for each item. Customers get a 12 months warranty period on handsets, 6 months on built-in battery, 6 months for a USB cable, and 6 months for a charger. For details on the warranty period of other Realme items, you can check the warranty section online. For queries or complaints on Realme products, customers can reach out to the dedicated helpline or write an email for assistance.