Contact Real Canadian Superstore: Find below customer service details of Superstore, Canada, including phone and email. Besides contact details, the page also offers a brief overview of the supermarket chain. Reach the customer service below for queries, complaints or feedback.

Head Office
Loblaw Companies Limited
1 President’s Choice Circle
Brampton, Ontario, L6Y 5S5

Customer Service
Phone: 1-866-999-9890 (Ontario)
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About Real Canadian Superstore
Real Canadian Superstore is a supermarket chain in Canada that began operations in the year 1979. Also popular as Superstore, the supermarket chain is part of the Loblaw Companies. Currently, it operates in over 114 locations. Some of the popular areas include Calgary, Edmonton, Red Deer, Spruce Grove, Burnaby, Coquitlam, Duncan, Delta, Langford, Langley, Surrey, Vancouver, Vernon, Winnipeg, Georgetown, London, Mississauga, Oshawa, Ottawa, Toronto, Windsor, Regina and Saskatoon, among others. You can locate a store nearest to your address here.

Did you know, you can shop online at the comfort of your home. Product categories found include Fruits & Vegetables, Deli & Ready Meals, Bakery, Meat & Seafood, Dairy and Eggs, Drinks, Frozen, Pantry, Natural & Organic, Beauty, Household Supplies, Medicine & Health, Diet & Nutrition, Homeware, among others. Payment for purchases online can be made by Visa or MasterCard. Merchandise can be returned for refund or exchange within 14 days of purchase. Visit the website to read the exceptions. You can shop online and collect the items at any of the Superstore outlets. For more information or queries on payment, refund, cancellation, store locations, or others reach the Real Canadian Superstore customer service.

9 Comments

  1. angela hohban Reply

    I have been shopping at your Superstore in Georgetown for many years. I’m a shopper who only shops organic (if possible) products. Most of my shopping is done in the Health Food Section and fresh fruits and vegetable isles. No meat, poultry, fish. Your Health Food Section is quite good but I find your fresh organic fruit and vegetable selection very poor. I would suggest that you arrange your organic fruit and vegetables in one section of the store and bring in some fresh organic spinach, kale, beets, carrots, cabbage and heads of lettuce (not in plastic bags like the romain which looks sickly in the bags). I have spoken to supervisors in the veg and fruit section several times but their reply is “that’s what Head Office sends us”.

    Another thing that upsets me is all the plastic packaging eg. cucumbers wrapped in plastic,
    red peppers, celery, tomatoes, potatoes, mushrooms in plastic trays (there are degradable trays and cellulose now available if you did not know )etc. With the environment that is in a mess you would think that a large company like yourself would start getting rid of all the plastic wrappings, bags and be proactive. It is time for a change and it should happen soon.

    I’m hoping that some changes happen soon.

    Regards
    Angela Hohban

    I am a woman in my 79th year and I have lived in the best of times and I am very upset by the pollution that is taking place and world we are leaving for our grandchildren. When I was a child we never saw all the plastic bags and packaging only paper boxes and paper bags to take our groceries home.

  2. MAUREEN Aastrom Reply

    I have been happily shopping at your stores for at least 20 years maybe more. I am taking the time to write to you because one of the things I have purchased for a long time are your No Name Pringles style chips. I noticed right away new labeling on the containers did not imagine the contents would also change, and not for the better.
    Salt and Vinegar are way too salty, BBQ doesn’t taste at all like BBQ and although the can say sour cream and Onion, I don’t think that’s what it really is, in fact no sure what it tastes like.
    When you go back to the old recipe let us know until then I won’t be buying them again.

  3. Martin Genah Reply

    RE: INAPPROPRIATE STAFF CONDUCT – SUPERSTORE– 51 Gerry Fitzgerald Dr.Toronto

    This complaint was submitted on Superstore’s customer service website April 23, 2018 but did not prompt a reply.

    On April 16, 2018, at about 6:40 pm, I went to the deli department and kindly asked the elderly woman who worked there to slice a “Shefa” salami like I have done for well over 10 years. To my surprise, the woman replied rather harshly and said “sorry that salami is too soft to slice” and refused to do so. I explained that I have had it sliced here for many years and her comment was not only false but more so, an insult to my intelligence. It was obvious this woman was looking for excuses to avoid doing the work. When I challenged her integrity, she became frustrated and stated her shift was finishing soon and there was not enough time for her to slice it but, I was welcome to wait for her replacement. While waiting for her replacement to arrive I noticed she served other customers who arrived after me.
    Her replacement was a young man who I have not seen at the deli before. When he first greeted me I reiterated that I wanted the salami sliced and it appeared that he was prepared to oblige. However, the elderly woman quickly interjected and told him “you can slice it if you want but I wouldn’t if I were you, I didn’t do it.” Consequently, the young man refused to slice it and rudely stated that he couldn’t do it. I asked him “why” several times and his response was “because I can’t and don’t want too.” I was very offended and asked him to call the manager. He told me “you can go get him yourself, he is at the front of the store by the cashiers.” I explained that I suffer disabilities and walking that distance was difficult for me. His response was “its not that far” and walked away shrugging his shoulders. At this point I insisted to see the manager. The assistant manager named “Sam” approached the young man in the deli and had a brief discussion with him. Sam came back to me and said “Sorry he doesn’t want to slice it because he is new here and concerned that he might cut himself on the slicing machine.” I said, “that’s not what he told me but if he’s concerned about cutting himself, he shouldn’t be working in the deli.” In contradiction to the young man’s argument that he was concerned about cutting himself, the in-store surveillance footage will reveal that the young man used the slicing machine at approximately 7:02 pm to slice a Chicago 58 salami while Sam was present. Accordingly, I asked that they preserve any video footage regarding this incident for future reference.
    I resented the staff for treating me like a fool. I operate my own legal firm and I am quite familiar with business etiquette. The focus of my complaint has no relevance weather the salami was sliced or not, but rather based on the repulsive behavior of the staff members, including customer service protocols. The assistant store manager did not exercise any managerial authority or seem capable of dealing with customer service related issues. I was inconvenienced for well over 40 minutes and was left without resolve.

    Notwithstanding the foregoing, the most disturbing part of this incident was witnessing how this woman used her seniority to intimidate the young man from accommodating me. Her behavior was malicious and motivated strictly for self-serving purposes, to save face and protect her own image.

    Quite frankly, I find this conduct to be totally unprofessional, unacceptable and indicative of significant bad faith.

  4. Martin Genah Reply

    Subject: INAPPROPRIATE STAFF CONDUCT

    Dear Sir/Madam:

    RE: REAL CANADIAN SUPERSTORE– 51 Gerry Fitzgerald Dr.

    On April 16, 2018, at about 6:40 pm, I went to the deli department and kindly asked the elderly woman who worked there to slice a “Shefa” salami like I have done for well over 10 years. To my surprise, the woman replied rather harshly and said “sorry that salami is too soft to slice” and refused to do so. I explained that I have had it sliced here for many years and her comment was not only false but more so, an insult to my intelligence. It was obvious this woman was looking for excuses to avoid doing the work. When I challenged her integrity, she became frustrated and stated her shift was finishing soon and there was not enough time for her to slice it but, I was welcome to wait for her replacement. While waiting for her replacement to arrive I noticed she served other customers who arrived after me.

    Her replacement was a young man who I have not seen at the deli before. When he first greeted me I reiterated that I wanted the salami sliced and it appeared that he was prepared to oblige. However, the elderly woman quickly interjected and told him “you can slice it if you want but I wouldn’t if I were you, I didn’t do it.” Consequently, the young man refused to slice it and stated rather rudely that he couldn’t do it. I asked him “why” several times and his response was “because I can’t and don’t want too.” I was very offended and asked him to call the manager. He told me “you can go get him yourself, he is at the front of the store by the cashiers.” I explained that I suffer disabilities and walking that distance was difficult for me. His response was “its not that far” and walked away shrugging his shoulders. At this point I insisted to see the manager. The assistant manager named “Sam” approached the young man in the deli and had a brief discussion with him. Sam came back to me and said “Sorry he doesn’t want to slice it because he is new here and concerned that he might cut himself on the slicing machine.” I said, “that’s not what he told me but if he’s concerned about cutting himself, he shouldn’t be working in the deli.”

    In contradiction to the young man’s argument that he was concerned about cutting himself, your in-store surveillance footage will reveal that the young man used the slicing machine at approximately 7:02 pm to slice a Chicago 58 salami while Sam was present. Accordingly, I ask that you kindly preserve any video footage you may have regarding this incident for future reference.

    I resented the fact that your staff treated me like some kind of a fool. I operate my own legal firm and I am quite familiar with business etiquette. You can be well assured the focus of my complaint has no relevance weather the salami was sliced or not, but rather based on the repulsive behavior of your staff members, including your customer service protocols. The assistant store manager did not exercise any managerial authority or seem capable of dealing with customer service related issues. I was inconvenienced for well over 40 minutes and was left without resolve.

    Notwithstanding the foregoing, the most disturbing part of this incident was witnessing how this woman used her seniority to intimidate the young man from accommodating me. Her behavior was malicious and motivated strictly for self-serving purposes, to save face and protect her own image. Quite frankly, I find this conduct to be totally unprofessional, unacceptable and indicative of significant bad faith.

    It should be noted that this complaint was submitted on your website April 23, 2018 but did not prompt a reply.

    I respectfully await your reply. Thank you.

  5. Brian Fisher Reply

    1. Roses: I broke my hip 9 months ago. I am 74 years old but I particularly like to pick out my own fresh food. Over the past 9 months, you have been my grocer of choice primarily because you have two ride on grocery carts that I could use while I shopped. I would have had a tough time negotiating your arge store (even wheeling a cart) and the ride on were good. A few times I had to wait quite a while for one to be returned but they still made my shopping possible and secured you my business.
    THORNS: despite the fact that you are probably the least senior-friendly store in the city. Now that I am more mobile, I may need to consider returning to Savon or Thriftys. Your multi-pricing policy is difficult for seniors. Many of you specials are “BUY in multiples of 2-3-4-5- etc. Otherwise pay an inflated price. As a single senior; it is difficult to use up I package (e.g. of 12 muffins) never mind 2 or 3 packages. I do know I spend less money with your store than a family doing large shopping lists; nonetheless, the seniors population in this city is quite high. Have you ever thought about issuing seniors loyalty cards which waives the necessity to buy multiples?

  6. Maria C. De Leon Reply

    Can you email me please the email address where and whom to contact to offer some quality mexican delicious and healthy products, to Superstore in Calgary Alberta first.
    Thank you.

  7. Cary Weiss Reply

    I had some medical issues over the weekend. But, as I needed to obtain some required supplies for the weekend I went to the Superstore in Chilliwack, BC. I was having problems walking and I was very tired so I grabbed a shopping cart, leaned on it and proceeded around the grocery area, up and down the isles, picking up what I needed. At the end, I could not find a couple of items that are ‘day to day’ needs such as toothpaste and mouthwash. I then hung on my cart and had to trek at 150 feet back to the farthest isle in the pharmacy to find these items. I got them and then struggled back 150 feet to the checkout area. I was pooped and really annoyed.

    After paying for my order I asked the clerk if toothpaste and mouthwash were not an everyday item, and if so, why weren’t they available in the grocery area so that you could pick up all the everyday items you required as you passed through the grocery isles? I was somewhat annoyed. She didn’t know but asked If I would like to speak to the store manager who happened to be standing nearby. I said I did and the manager came up. I then ‘teed off on her’ about this issue. The manager explained that there was a STORE PLAN and that these toothpaste and mouthwash were in the correct area. I heard what she had to say, but did not acknowledge it, and, in the end I was rude to her. She was very gracious by the way.

    After that being said, stewing all the way home, I have the following thoughts:

    I love going to stores, shopping and interacting with people. Instead of the store having a STORE PLAN, they should have a CUSTOMER PLAN. This plan would layout as many daily needs of customers as they could so that you could pick these up as we plebes travel through the grocery isles, pay for the order and exit the premises, making it an easy experience for those that like it that way. For people who want greater choice they can travel throughout the store where they could have a larger selection to chose from.

    I hate online shopping and think it’s a very sad day coming for people, as customers seem to be trending to online shopping. Although my experience may seem like nothing to someone else, the store or whatever, it was a very annoying and tiring experience for me. Especially today. I have been around long enough to know, that, given today’s shopping trends, that being in business, dealing with customers is challenging. Today, your store ‘pissed me off’. I am only 1. Each day, week, month, etc. you may lose another 1, like me, because of what may seem like a little thing to you. These customers add up, and as you lose a customer here and there, the rents and operational costs of your giant stores keep rising to the point that, at some time in the future, they start to become unprofitable. VERY SAD for our future society.

    But, I am now thinking that, although I hate it. It may be easier for me to shop at AMAZON for my daily requirements, not because theirs is a better company, but because you people ‘PISSED ME OFF TODAY’.

    Thanks for the VENT.

  8. Dear Sirs and Mams, I have lived in a Calgary Alberta, for 11 years now, and I am a huge fan of, and a loyal customer to The Real Canadian Super store! I am originally from Tuscumbia Alabama, and I moved to Calgary to be with my Canadian husband, Reg. We shop at your stores in Calgary, for food, kitchen cookware, gift wrap, and a whole lot of Joe Fresh clothing. I love the style and the huge selection of affordable prices, for such great quality. I have purchased many many Joe Fesh pieces for my husband and myself, for 11 years! And I have also purchased many many amazing pieces for my family members and friends at home in Alabama! Thank you for your wonderful store, and your very kind and helpful employees, who make us feel welcome, and who show your customers how important we are to this business. Now I would like to request that an item be added to your Haagen Das ice cream selection, please. ??????. I grew up with some amazing available brands of ice cream in the Deep South. I hope that at some point in your lives, you get to experience a local southern ice cream brand, called Blue Belle! It will make your tongue slap your forehead! Fact. But what I am asking of y’all today, is to please add Haagen Das flavour “Rum Raisin”. It is pirdy dang awesome, and I miss it so badly. Please go that extra mile for me, and I will appreciate it, as will you and your other loyal customers. You can thank me later. Reg and I just returned home to Calgary, from Tuscumbia, for Christmas with my family, and I purchased 5 pints of my beloved Haagen Das Rum Raisin at Walmart, and we ate every drop of it. I am not really a good sport about sharing this treat with others, so we get a couple of backup supplies. Thank you for your time, and I will start looking forward to buying my favourite ice cream at our favourite Super Store location, on 4th and Center, in the northwest part of Calgary, where Reg and I, live.

  9. Karen Pegg Reply

    I have shopped at the Real Canadian Superstore, in Metrotown Shopping Centre for many, many years. It is my favourite store in the whole wide world and I’ll tell you why. The employees who work at this store are SO courteous, SO polite, SO friendly and SO patient, they put stuck up Safeway employees to shame w/their uppity attitude like they’re doing us all a favour. No, your employees are really wonderful and this includes the Customer Service counter with all the familiar faces who have worked there for many years and are SO always friendly and kind. (Like Mary, sweet Mary at Customer Service). Then of course there’s your great selection and fantastic prices. I only buy my Sprite at this store!!! I have NEVER, EVER been overcharged on an item in all the years I have shopped at this location. THAT is a remarkable achievement if you ask me! Even the security guards, standing at the store entrance are friendly and talk to the customers. They don’t just stand there with suspicious looks upon their faces. And things at the tills move very efficiently. The “Express” lines you have implemented move faster than a speeding bullet. The cashiers at all your tills and the self-serve tills are kind and helpful and friendly. The other day I noticed a new manager has been posted on the wall. Now, the last manager “Sandy H (cannot spell last name, sorry) must have been a fantastic manager to work with because the employees, under his watch have been the most marvelous employees I’ve ever seen. I am sure the new manager will be as good a manager as Sandy but you must know that as a customer, I think Sandy was the best manager and I really wish him continued success because he really ran a top notch ship and it is a VERY large ship to run. Thank you for having this wonderful manager working at this store and for providing your shoppers with a truly positive experience, all the way around. Thank you very much for your time.

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