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Contact of Real Canadian Superstore customer service

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Contact Real Canadian Superstore: Find below customer service details of Superstore, Canada, including phone and email. Besides contact details, the page also offers a brief overview of the supermarket chain. Reach the customer service below for queries, complaints or feedback.

Head Office
Loblaw Companies Limited
1 President’s Choice Circle
Brampton, Ontario, L6Y 5S5

Customer Service
Phone: 1-866-999-9890 (Ontario)
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About Real Canadian Superstore
Real Canadian Superstore is a supermarket chain in Canada that began operations in the year 1979. Also popular as Superstore, the supermarket chain is part of the Loblaw Companies. Currently, it operates in over 114 locations. Some of the popular areas include Calgary, Edmonton, Red Deer, Spruce Grove, Burnaby, Coquitlam, Duncan, Delta, Langford, Langley, Surrey, Vancouver, Vernon, Winnipeg, Georgetown, London, Mississauga, Oshawa, Ottawa, Toronto, Windsor, Regina and Saskatoon, among others. You can locate a store nearest to your address here.

Did you know, you can shop online at the comfort of your home. Product categories found include Fruits & Vegetables, Deli & Ready Meals, Bakery, Meat & Seafood, Dairy and Eggs, Drinks, Frozen, Pantry, Natural & Organic, Beauty, Household Supplies, Medicine & Health, Diet & Nutrition, Homeware, among others. Payment for purchases online can be made by Visa or MasterCard. Merchandise can be returned for refund or exchange within 14 days of purchase. Visit the website to read the exceptions. You can shop online and collect the items at any of the Superstore outlets. For more information or queries on payment, refund, cancellation, store locations, or others reach the Real Canadian Superstore customer service.

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58 Comments

  1. Brenda Smith Reply

    Our local superstore is in Coventry Hills in Calgary. There is still only one entrance open on the west side of the store and therefore not enough handicapped parking stalls. A store of this size and the fact that Covid is no longer a problem should have both entrances/exits open for customers thereby allowing plenty of parking spaces for all. Please take this into consideration as I’m sure I’m not the only complaint on this matter.

  2. Trudi Charest Reply

    On April 20/22 I went to 130th Calgary location. I spent over $500 in both the store and garden center. They told me the scanners were down across the city to scan points and PC financial cards. They told me to submit my receipts online. Oh my what a terrible experience this has been. I tried 3 x to submit online they say my images of my receipts are not readable. I have tried everything from taping them to white surfaces to cutting them in half to take a picture. Then went back into the store to have them tell me to call this 1-877 number and they could take my receipt numbers. This is where the experience went from bad to nasty. The customer service agent Karina was easily one of the rudest agents I have talked to in a long time. She would not help me. She told me I have to take better pictures even when I told her I have tried everything. I am clearly not getting my points. I went from a pretty loyal fan of PC Optimum to a highly disappointed customer who is looking back towards Safeway again.

  3. We are Canadian Seniors, our friends are mainly Seniors and I am representing them with this request. I was delegated to write to you with our frustrations.

    The amount of plastic packaging is overwhelming, especially in the baking department. Cookies, cakes, tarts, muffins, etc. are put in square or rectangular-shaped, firm plastic containers which are extremely harmful for our environment. Without going on and on, we beseech your companies to P-L-E-A-S-E find a different way to marketing these and similar products. Right now I have three of these plastic containers in my kitchen and I am only one person.

    Our other frustration is that your stores do not accommodate for Seniors who want smaller servings. Couldn’t pies be cut in half, rolls in servings of six (my grocery store doesn’t want to serve their fresh dinner rolls in less than 12 and tell their employees not to serve them in less until the older ones are gone). Day old or two day old rolls don’t appeal, especially when our dollar doesn’t go as far these days. Smaller portions in the meat department would be appreciated too. P-L-E-A-S-E find ways to accommodate your Senior customers. Your practice of “buy 2 or more” for a reduced price especially aggravates us. We do not want 2 or 3 bottles of salad dressing, just as an example and why should people of ALL ages have to buy more to get a better price. It is so wrong.

    I am only one of many people, not just Seniors, who share these concerns. We have voiced our concerns to clerks but they just tell us they feel the same way. We need CHANGE.

  4. I would like to praise one of your employees, Mary-Jean she works at the Real Canadian Superstore in Brampton on Steels. Mary-Jean is a dedicated worker who is knowledgeable about everything in store. She has diligence, self-motivation as well as dedication to always go the extra mile in order to achieve the best possible results. She is cheerful and has outstanding customer service skills. I love coming to visit this store just to seeing her smiling face and warm welcome. She is definitely a keeper. Keep up the great work Mary-Jean.

  5. I am the regular customer of real Canadian superstore at 3050 argentia road, Winston Churchill. I go to superstore 5 days a week. There was a lady named Janine and every time I visit superstore, Janine always mesmerized something in the ears of the employee when to go the counter at the cashier. Moveover, it also gives me feeling that I am stealing from the store. And this was not only one time but every time I go. And so because of this incident I feel like going to some other store rather shopping at superstore. And also she was insulting us in front of every other customer.

  6. Superstore on St. Anne’s Road in Winnipeg, 6:30 pm on October 4, 2021 – MASK MANDATE IN EFFECT – WHY are people allowed in without a mask!?!?!? Why are children (over the age of 2) walking around, unmasked, coughing and coughing? Full family in attendance for shopping, which seemed like an activity more than anything else as they did not have a basket or a cart, just a mother, father and two young kids wandering around, kids unmasked and clearly sick. Another woman in the store wearing a mask under her nose, only her mouth covered. What happened to the employees who stand at the front of the store ensuring customers were masked up? No mask, no entry.

  7. Lorie Dagenais Reply

    I am writing with respect to the RCSS in Ajax, ON. This store used to be my go-to for grocery shopping. However, in the last few months I have noticed a considerable decline in many aspects of the store. For example, the produce used to be fresh; now grapes are brown, cantaloupes are soft and raspberries have mold on them. Fruit flies abound in the produce section, which is disgusting. I have seen two women slip and fall on cherries at the checkout and blueberries just outside the door. Usually there are no shopping carts inside, so you either have to wait until they are brought inside or get one yourself from a cart stall. During the COVID-19 lockdowns, lines seemed to be manageable in this store. Now that we are beyond the lockdowns, the aisles are too close to the checkouts, which make lineups snake down aisles and make the area between the checkouts and the grocery aisles very congested and attempts at socially distancing very difficult. There are too few checkouts open for customers. Price/ad matching should be limited to a specific checkout to save everyone who does not price/ad check time. Some of the cashiers are downright rude and one cashier even asked me to leave anything “heavy” like a bag of potatoes in my cart because she cannot lift it due to her hand/arm limitations. Why is she working if she can’t properly perform her job duties? Just recently I visited the RCSS in Whitby to grocery shop and discovered a very clean and well-managed store. Although I live in Ajax, I would prefer to drive to Whitby where the store is far superior to the one in Ajax. Loblaw Company makes money hand over fist even during the pandemic and yet the Ajax store is comparable to a poorly-run No Frills. Clean up your act RCSS Ajax!

  8. I am not impressed with the Pharmacy at Milton Real Canadian Superstore I phoned in for a prescription refill on Monday and the automated ready date was supposed to be Wednesday to pick it up I went on Friday instead to pick-up it and it still was not ready. Their excuse for the delay was due new updates to their system and told be it would take 40min if I wanted my prescription. I have had enough at this place no one should have to wait 4 days to get their prescription and then be told to wait 40min if they wanted it now. I am fed up and will switch to another pharmacy this was my last straw.

  9. Yumiko Chan Reply

    I wish they still have electronic department in all the superstores acoss Canada. Competitors like Walmart have large selection of electronics including brand name TVs, video games/consoles, audio devices etc.

  10. We shop at the Winkler, Mb. store.Under current provincial health regulations and Loblaws dictates masks must be worn and social distancing are in effect.At any given time of day there will be at least 10 to 12 people who are not wearing a mask.I realize that your number one priority is to make money and anything else is secondary.You do not want to alienate customers.Whatever corporate babble you spout in ads and to the media is exactly that. Also the quality of your produce and other products has gone downhill.For vegetables and fruit we will be shopping at Coop.Your manager has discontinued some products and brought in inferior quality goods.

  11. I bought the PC Organic Biologique brand baby spinach and as I reach into the container to make a smoothie I notice a large green bug with 4 legs. Absolutely disgusting, I recommend you take all of them off the shelves and increase the accuracy of your quality assurance division. Or perhaps create a quality assurance division as this is not okay,

  12. We have been struggling to buy a patio set for 2 months. I am beyond frustrated. Each time we go to the country village road location in Calgary, AB the display is out and advertised as on sale and they tell us they have none in stock, no more is coming and they are refusing to sell us the display set. Yet when I have called other locations, they have none in stock and they have already sold the display set. This has been going on for two months. And for two months we have left our name and numbers for them to call us when more are in stock. This is ridiculous. The manager told me today that “it’s the beginning of the season” yet other locations told me they are not receiving anymore as it’s the end of the season. All we want is to just be able to buy this patio set. I am to the point I don’t even want to shop with superstore at all anymore due to the shitty customer service I have experienced.

  13. Michelle paugh Reply

    Not impressed with the super store at all in west kelowna BC, the staff are treated horrible! I over heard one associate named Leslie yelling at a younger associate in a very in appropriate manner! When the younger associate tried to talk this (supervisor / manager) I’m guessing actually told this associate to shut up in front of all to see ! Is this how you train your staff? This is not the first time I have witnessed super store treating their employees like this either! There’s a lot of snarky ness and belittling to their staff! Someone needs to reevaluate management in this store or at least go see with their own eyes how it’s being managed! I did tell one of their staff to report to hr as this is actually against the law in Canada to be treated in such mannerisms!

  14. I am so frustrated with superstore during this pandemic. Have me stand in line for 1/2 hour to pick up a prescription. They claim that people are taking advantage by saying they are picking up a prescription when they are not. I have NO cart and no bags, do u think I’m shopping? Other major chains have 2 lines, 1 for shopping & 1 for pharmacy, they seem to do fine! Come on superstore u can do better than that!!!!

  15. During a pandemic, I was under the impression that when you are going through the checkout line, the cashier is supposed to wait until the person at the end has packed their groceries before ringing the next person through. It has happened to me on more than one occasion where I am still packing my groceries and already the person behind me is rung through. This has happened at two Superstores in Edmonton; the one on 51st Ave and the one in Heritage. It does not help the situation to rush shoppers through the checkout line especially when it’s a pandemic!

  16. I’m not very impressed with your lack of respect for in person shoppers. Why is it that online shoppers are more important? Do I pay less? Why must I dodge your staff, walk in front of you without so much as excuse me? Why am I told you’re doing me a favor taking my money? I get no discounts, no special privileges, and pay the same prices. How is it that I don’t deserve to be respected in your stores?

  17. Jacqueline Reply

    I am writing to enquire if Superstore has considered opening a store in South West London, Ontario. I really enjoy shopping at Superstore, but your London locations are at least a 40 minute car journey from the South London area. The population density in this area would warrant your consideration.

  18. I am not sure if someone is reading these comments and finding any solutions for that, but still wanna share my visit at Superstore in Edmonton at 50st and 137 Ave. I went for an item in the flyer and couldn’t find it. Then tried to find someone for help but all in vain. I went to customer service and ask for the product. She called the department and told me that it’s not available. I requested her to provide me with some substitute even “NONAME” which normally I always get on my express orders.
    She roundly refused and said we never do substitute. I requested a manager as I urgently need one and I got another lady “later on I came to know that she is NOT a manager. She was rude enough to talk and told me that we never substitute. I told her that I can show you that how many times I got substitute products. But she refused saying it’s NOT a policy. ITS WORTH MENTIONING HERE THAT THE PRICE DIFFERENCE WAS $2 only. I was contesting because they always substitute my order when they don’t have the products. Finally, I called the store manager. Despite all my saying he didn’t accepted that super store substitute product when they don’t have especially flyer items. Though he confirmed that the lady talked to me earlier as manager WAS NOT A MANAGER, so mean even they lay to customers and hide there designations. She even don’t have name badge.
    I would say never to to Super store at Clairview Edmonton at 50st.

  19. Deborah I Frellick Reply

    I went to Superstore on St Anne’s road with the intent to buy the steel patio table and chairs advertised for $399 and discounted cost for PC members. I was unable to locate a salesperson in the area, went to customer service who used loud speaker to have someone go to area. Walked back and waited. About 5 minutes a woman came to assist…at least I thought she was going to assist. It was clear from the get go she didn’t want to sell the item. I question if there was delivery and she advised there wasn’t. I asked how big the boxes would be as we had a car (charger). She stress the box would be quite big as the chairs were one piece. I will have a larger vehicle available on Tuesday and asked if I could pay for it and pick it up Tuesday. She said no as they have no room to store. I questioned this answer as I know the store has pick up and I saw it advertised on website which listed delivery or pickup. She advised the online had nothing to with this store…would come from another place. I then asked if she could tell me how many she had in stock. I didn’t want to waste time coming here on Tues if the store had non in stock. She sighed…started walking and said she could check but by then may have another shipment. It was clear she didn’t want me to purchase the set. I told her to forget it and I left. I have always received good service at this store .. this was a real disappointment.

  20. Sigi Bartel Reply

    I just shopped at the RCSS on Steeles in Brampton and encountered two problems that should not have happened. The first was I bought a bag of pricey popcorn in the health foods section and did not realize the expiry date was December 2019!! I had opened it and eaten some before realizing why it tasted so bad. I usually check dates on products but honestly didn’t think this gourmet popcorn would be so old. Yuck. Do they not check their product dates ??
    Next at the self serve checkout I was waiting for my turn when I was waved to a register. I asked if they cleaned it between customers and she said only every half hour or hour. I said what’s the point of that after dozens of people have touched it. Then she said I could do it my self and she was too busy but I said that’s not my job and she was literally just standing there. That was this afternoon (March 24) around 3 not that I expect much will be done. Other superstores are on the ball so I’m not criticizing all superstores but I think this one has lazy people. It’s just not as neat and organized as other stores that I’ve been in, and sanitary wise during a third wave of covid I find some of their practices inexcusable.

  21. I have yet to receive acknowledgement or reply to a note I forwarded to your customer services on March 14th, 2021.
    As an addendum to the complaint. – I shopped at Sobey’s and no frills. In Friday, March 19th2021. Every customer and staff were masked, no masks below the noses. Why can these stores be compliant to Chatham Kent public health bylaw and real Canadian Superstore ignore it.
    Again, looking forward to your reply with an explanation.

  22. I went to RCSS on Marine Dr in Vancouver and had one of the worst customer service experience today. It was around 6pm and there was only 1 old lady working in customer service. I can understand if she was stressed with shortage of staff, but what happened was not a problem due to shortage of staffing…

    First problem… When it was my turn, I told the lady I I had a pick up for Flashfood. She asked me asking if the people behind me were with me (there were about 3 people in line behind me), then she asked me if they they were here for Flashfood as well? Essentially, she wanted me to due to her job to make it more efficient. I gave her a weird look and said “I am here for Flashfood pick up. Not sure what that has to due with everyone else behind me”

    Second problem, she told me wait by the Flashfood fridge and she’ll be there. So I waited, I thought she needed time to grab her device. Nope… instead, she starting helping other people behind me! My jaws dropped when I saw that. That’s worst than serving a customer who budged in line. The staff chose to serve someone else.

    Third problem, when she was getting my loaf of bread, she grabbed the wrong one and I told her it wasn’t correct. She gave me the raisin cinnamon loaf, I ordered the one with chia. She noticed both bags were purple so in her defence of being lazy, she told me it was the same thing. Now imagine if she made this remark to someone who is highly allergic to one of those ingredients

    The point of this is that this is a good example for new hires of what not to do/poor customer service in the department of customer service!

    Times are different now…. a lot of stuff end up on social media and on the news. Make sure your staff are maintaining standard procedure!

    On the other hand, last week I was at the same location and there was a gentlemen who went above and beyond when the seafood department made an error. He spent a lot of time investigating what went wrong and had a can do attitude leaving me very satisfied. He was extremely apologetic and I wanted to ensure that really appreciated his help even though it was not his fault. THIS IS REAL CUSTOMER SERVICE! Focus on the customer/guest in front of you, fixing the problem yourself and showing empowerment, being apologetic! Thank you for your help Tavis!!!

  23. arlene cix Reply

    Went to superstore today Feb 16 around 10:30 am I usually go once a week for shopping I live out of town but manage to shop at superstore for the savings and points
    Very disappointed had filled up my cart went to pay not too many tills were open but the line ups all the way to the meat dept it would have take at least 1 hour to pay for the groceries needless to say I left my groceries in the cart and went to shop at another store that I was able to pay for my groceries within 10 min at counter
    This has happened on several occasions and I wonder if the managers upstairs can see us down below but not bother to help the situation
    Hopefully more staff can be given more hours to work these days especially after a long week end

  24. Hello, there. I do my once a week, big grocery for the household at RCSS by Argentia Rd in Mississauga. I like the the cleaniness of the store. The staffs are friendly and most of all helpfull. And i love i can price match. During the pandemic hard time. The price matchng program changes without notice. Like removing comparative stores from the listing. There is many way to update with the media or just a simple through the customers weekly Thursday update PC apps. RCSS needs to do better , its a neigborhood grocery store. Just because Walmart have cancelled the price matching program. RCSS needs to be different and keeps what is working. Otherwise, the numbers will decline slowly. RCSS was my one stop shop for what i need. It save time and money for my family. Please change for the better. Improve on what is working.
    Stay safe.
    Cheers
    Louise

  25. Mireille Trudel Reply

    I just went into the Superstore on Marine Drive in Vancouver to buy our weekly groceries. I always have a loonie in the glove box for carts but couldn’t find it. I went in and waited in the very busy customer service line up. I asked if I could leave my drivers license for a loonie or if someone could unlock a cart for me and was told that I would have to buy a $2 token. It is my understanding that putting a returnable coin in the carts is to prevent people from stealing them. Forcing me to buy a $2 token, that will likely get misplaced, is very poor customer service. I told the man that I guess I will just use a hand cart and buy much less to which he said ‘no problem’. I’m so frustrated by this policy that I am choosing instead to go grocery shopping somewhere else. The holidays are coming up, the economy is in the toilet, I spend roughly $600/month at your business and I really fee put off by this money grab.

  26. I shopped fair and square Black Friday 2020. I went online at 7am when the sale started and purchased a Roku TV to give my mother as a Christmas Gift. My card was charged. I received an email confirmation. I had to select a time and sat For curbside pick up. I selected 4pm that Sunday. (Two days after purchase)

    I got an email reminder for pick up on Saturday. Sunday came around, 2pm I received an email saying they had canceled my order. I called the store and no answer. I called head office they were closed. No phone call or explanation??

    That Monday I spoke to customer service who told me they sold out of tvs. When I purchased my TV, nobody went to the floor to secure my item, as a result it was sold. To bad, so sad. Nobody cares! If I want the tv I will have to pay full price when it’s in stock again. Brampton canadian super centre was a horrible experience!

  27. I notice many others in B.C. are also commenting on your control of people wearing masks in your store. I was at the Kelowna store yesterday between 12:45 and 1:30…it was a zoo, mentioned to Customer Service they had way too many people in the store. Many not wearing masks. Some ailses had customers 3 abreast, the idea of the six foot distancing wasn’t there. I was told that this was the store Managers call. And he said let them in if they were wearing masks, well he should enforce the rule. I haven’t been to this store in months, and probably won’t go again anytime soon. I know your Head Office is in Ontario, you aren’t doing to well back there with your covid, maybe this is part of the reason. Here in Kelowna we aren’t doing too bad, and I would like it to stay that way, so do your part of sort this out. I notice that others have complained about your store in Vernon, so I imagine all of your stores are like this and it is a head office directive for you to make more money. I want to mention that I plan to contact the Covid complaint department for Interior Health here in Kelowna and ask that someone look into your store.

    • Sandra Scott Reply

      I was shopping at the superstore on Baseline Road, Sherwood Park, Alberta today and encountered shoppers that had refused to mask up even though the sign at the front door said masks were mandatory. This is the third time at this location that they have allowed maskless shoppers to enter and shop. The store manager said it was not his job to enforce the law and it was company policy to just let them in. Really? Are masks mandatory or not? These selfish, irresponsible people are putting the rest of the shoppers, employees and our families at risk. No one wants to wear a mask but it is mandatory. What is being done about this? Seriously. If we have too many people in our home, we get a fine. Stores and restaurants are being fined for not following the rules. Why can superstore get away with this?

  28. Jim Maclean Reply

    Just finished shopping at the Gateway store in Winnipeg. Signs all over mask mandatory yet some of the staff aren’t wearing and lots of the customers without masks, no one stopping them from entering the building Make up your minds mandintory masks or not, if not I’ll take my business somewhere else.

  29. Frances Pratt Reply

    Just finished shopping at the Medicine Hat Superstore location. Big signs at entrance. Mandatory mask wearing. Notices all over the place yet most customers and many staff were not wearing masks. Customer service said because it is not a city mandate they can’t enforce it. Pardon me but that is BS! You are a private company and can make your own rules for your stores. No point in pretending you care if you are not willing to enforce the rules you set. It was a joke in there! One of the only stores with no arrows on the floor for traffic flow but what would it matter if they don’t enforce anything anyways. When the employees don’t where masks then that tells me that this company does care about customers. Businesses is going to Safeway or Co Op where where there is already some guidance for traffic flow. Superstore does not care about their customers!!

  30. Just finished shopping at the Winkler Mb location. Big signs at entrance. Mandatory mask wearing. Notices all over the place yet most customers and many staff were not wearing masks. Customer service said because it is not a provincial mandate they can’t enforce it. Pardon me but that is BS! You are a private company and can make your own rules for your stores. No point in pretending you care if you are not willing to enforce the rules you set. It was a joke in there!

  31. Hey superstore vernon. What is the point of having a “masks are mandatory at this store” if you arent going to enforce it? Half your employees on the floor weren’t even wearing masks. You only accept credit cards on your online sopping ,so that makes that option unavailable for many people, including seniors. But you wont enforce your own rules to minimize the possible spread of Covid within the stores. Sounds like you really would rather people shop elsewhere

  32. Liana Martin Reply

    Store #01560 Manager Edward Lennie, Cashier Lakhvinde 235, We were directed to Ms Lakhvinde’s cashier isle by Denise (supervisor?). Lakhvinde began ringing our order through before the elderly lady in front of us was done bagging. When I noticed, I asked her to stop and wait until the customer ahead of us was done. Lakhvinde said, I am allowed to do this. She began ringing more items through. Again, I asked her to stop. She called Denise over, who said to us Lakhvinde is allowed to do that. I said, for my safety, I am asking her to stop. The disagreement got slightly heated. I took a picture, however, realizing it was disrespectful, I deleted it, immediately. Lakhvinde said, if you want to argue about it, I can ask you to remove your bins from the belt. We always put our bins on the belt, no other cashier has said anything. Lakhvinde said, they could be contaminated. Well, the food we pick up off the shelves could be contaminated, too, the shopping cart the items came out of could be contaminted, the items from the customer in front of us, which is now touching our grocery items could be contaminated! We have been shopping at this Superstore since they opened and we spend between $200-$600 per week in there. We do not complain about much, even though there is alot of deficencies in that store that could be raised (cleanliness of the store & bathrooms, staff often do not wash hands after using washroom, Click & Collect parking stalls took up alot of disabled parking stalls right in front of the store (yet the Coquitlam location, they put the Click & Collect stalls off to the side and left the stalls in front of the store closer to the door as disabled stall), staff in the store do not social distance and do not wear masks. I asked to talk to a manager, Lakhvinde said Denise is a manager. We then find out she is not, that in fact Lennie is the manager. Ben, who knows us as regular shoppers for many years, steps in, offers to take over the till and says, do not worry about it, I know you two for many years, I will finish helping you. Of course Lennie would not say the cashier was wrong. We could tell how he danced around with the words, while speaking with us that she was wrong. How do we know that something rung through on our bill, did not accidently get packed up by the customer in front of us? We had to stand back, while the cashier prematurely ran our items through running them down the same side of the belt as the customers groceries were on in front of us. Messaging in that store is very inconsistent, lack of communication between departments. When there was a limit on ground beef, cashiers were limiting the small packages, yet manager on duty said it is in fact a limit on the family packages. We have had cashiers tell us, we cannot put items on belt from our cart until customer in front of us is done bagging their items, we have had cashiers tell us, otherwise. It is stressful enough in the store, without having trained staff give conflicting information to customers!!! In a nut shell, it is Wrong for the cashier Lakhvinde to have started ringing our groceries through running them on same side of the belt as the grocery items were placed for the customer in front of us. Lakhvinde could have showed us some respect and ran our items down the other side, at the very least!

  33. I tried the Instacart home delivery for the first time due to the Coronavirus. I live in Lethbridge, AB and we have one Superstore. Everything went well with the order and delivery. My complaint is being charged for higher priced meats, but having lower priced substitutions without an adjustment to the final bill. I have tried the contact phone number, and due to Coronavirus they are not offering customer service over the phone. I did the chat contact, 3 times, each agent let the chat window time out, without offering any help. I listed the items that I was overcharged on, and the agent did not respond, other than initially saying I will help you with this. This has been a very disappointing experience.

  34. Betty Cullen Reply

    I shop at the Superstore 411 Louth St. St. Catharines. I attended today, albeit in the Covid 19 epidemic, however needed groceries. I was appalled at the behavior of the staff. Customers were treated as if they were an epidemic of their own waiting to infect the staff. I understand the line at the front to enter, having to keep a safe distance and wait for a clean buggy but what I didnt understand was the store manager, Mario, using non verbal communication, pointing at people and using his fingers to direct them. A nicer approach would have been to greet the customer, thank them for their understanding and ask them kindly to move forward in line. His behavior was condescending and rude in his approach. Once in the store to my dismay most of the grocery shelves were empty. People were hoarding canned and boxed goods. The store should be limiting quantity. Prior to check out again customers were pointed at and aggressively verbally told to move to the assigned checkout. The cashier was non communicative and unfriendly. Why??? A poor attitude by all. Shameful.

    • I was at your store in Vernon BC yesterday , I too was appalled at the way first were no parties cleaning the carts , I am super happy I had my own wipes to clean mine , next you have a security officer just standing around , for what ? He sees people bringing in their own bags or bins whichever we were told not allowed .
      Next the cashier we went through saw our cart but proceeded to ask if we required bags ? Why ? I was also aware your cashiers are using plastic bags so we don’t bring in our own?
      Not only that she was in a huge hurry to get off her till to just go stand and talk at service desk with her peers !
      I will decide to take my business elsewhere now as afterwards I went to Safeway what a difference, the minute you walk in the first door before enter the store they have you show your hands and are sprayed with sanitizer, then are told to watch for the isle arrows as one way only is implemented!
      I now felt very comfortable while inside , as I saw how great they worked you don’t pass anyone yea!
      I would only hope you’d look into the lack of making your store safer for yes seniors and others so why I felt scared while shopping at the Superstore but not at Safeway .
      I truly hope this is addressed seriously, not just put on the back burner as they say .
      Oh and Buy Low are also way better at there stores , they have a person wiping down the cart before you are allowed to take it and absolutely no outside bags are allowed there either

  35. I want you to be aware of the way Instacart treats their customers.
    I cancelled Instacart Express because I DID NOT sign up for Instacart Express. My credit card was charged WITHOUT MY AUTHORIZATION. When I called they had the nerve to try to sell me on their service!

    The credit was processed quickly but to add insult to injury, it cost me money due to the conversation between US & Canadian dollars. I was charged $135.08 Canadian and the refund was for $127.91 Canadian.

    I had been a happy customer paying delivery fees with my orders. Obviously, I will no longer be using Instacart or shop at The Great Canadian Superstore

  36. Today September 14, 2019 at about 2.40pm, I was at the Superstore at shawnessy. About 3.04pm, I approached Dennise at aisle 9. She scanned my purchases and the total came to $328.63, I immediately knew there was a mistake somewhere since I only bought a few items. . Then I let her know and she apologized, so we went thru the items on the screen and found that one item was charged at $239.94 . Then we started to go through all the items in my shopping cart, she scanned a number of them to see which one was the anomaly, I advised she lets the Manager know so he or she could help. At the end, she realized it was the bagel(I bought 6 at 50cents each). She had entered a wrong code. She called for the Customer Manager, Wioletta.

    Wiolleta came by to assist at about 3.07pm, she said nothing to me…she spoke to Dennise and they eventually removed the wrong charge. Then, she turned to me with what looked like a receipt and said I’m going to need you to sign this and I said fine, but I’m going to have to look through the receipt quickly to be sure there are no more additional charges . She was so impatient and her body language was off…she immediately told ne she had no time for that as she needed to go elsewhere. I then responded again by saying…I need to review the receipt just to ensure there are no more wrong charges. She looked at me and said in a fairly loud tone…”well..dont sign..this is not even your receipt..here is your receipt (she pulled another receipt from the machine and threw it on the table). Have a good day” and she walked away.

    I felt really embarrassed as I had my kids with me and they couldn’t stop asking why the Lady was that way to their Mom. I took the receipt and left, I was going to a Manager but realized Wiolleta might be the only Manager present at the time.
    ..So I stopped at the door when I saw her and asked if she was the Manager and she said “yes, I am the Customer Service Manager”… I got no apologies from her for the issue with the wrong charge and for her bad behavior.

    For next steps, I will appreciate if the management of this company can look into this. I will.be happy to provide more evidences of the occurence. Thanks for your time.

  37. Jasmin Bujak Reply

    Your customer service is beyond atrocious!!! I contacted your store with an issue about a return. I was emailed back telling me that my issue would be dealt with. I returned the email 3 times and still have NOT heard back. Loblaws and Superstore has the worst customer service of any company I’ve ever dealt with. I will never shop at anything owned by Loblaws again after how crappy I’ve been treated by managers, and customer service. You all have a lot to learn about customer satisfaction.

  38. I was at the store at 8:10 pm on August 8. I got the products that I wanted and waited in the express line. The line was slow moving and when it was my turn, I was then told that only cash would be accepted as the debit machines were down. This was for some time and I was frustrated that no announcement had been made nor had any staff made an attempt to tell customers that it was cash only. I work retail and when the debit machines went down at the store that I work at, we immediately had an associate at the door notifying customers that we could only process cash. We also went through the aisles and let customers know and made announcements on the PA system. I can sympathize that the machines were down. I have no tolerance for the fact that no effort was made to let the customers know, that was a mistake and shows little regard for your customers time.

  39. angela hohban Reply

    I have been shopping at your Superstore in Georgetown for many years. I’m a shopper who only shops organic (if possible) products. Most of my shopping is done in the Health Food Section and fresh fruits and vegetable isles. No meat, poultry, fish. Your Health Food Section is quite good but I find your fresh organic fruit and vegetable selection very poor. I would suggest that you arrange your organic fruit and vegetables in one section of the store and bring in some fresh organic spinach, kale, beets, carrots, cabbage and heads of lettuce (not in plastic bags like the romain which looks sickly in the bags). I have spoken to supervisors in the veg and fruit section several times but their reply is “that’s what Head Office sends us”.

    Another thing that upsets me is all the plastic packaging eg. cucumbers wrapped in plastic,
    red peppers, celery, tomatoes, potatoes, mushrooms in plastic trays (there are degradable trays and cellulose now available if you did not know )etc. With the environment that is in a mess you would think that a large company like yourself would start getting rid of all the plastic wrappings, bags and be proactive. It is time for a change and it should happen soon.

    I’m hoping that some changes happen soon.

    Regards
    Angela Hohban

    I am a woman in my 79th year and I have lived in the best of times and I am very upset by the pollution that is taking place and world we are leaving for our grandchildren. When I was a child we never saw all the plastic bags and packaging only paper boxes and paper bags to take our groceries home.

  40. Joseph Kavanagh Reply

    Why did you people get rid of all the fast checkouts. You customer service is at rock bottom as it is. I’ve already cancelled my PC Optimum Master Card and quit using your point program, and now you’ve rendered it pointless to buy anything from you. I used to walk to your store and back but now it’s proven to be a waste of my time. I can only carry so much at a time so why do I have to wait all the time behind people with forty or more items. Apparently your solution is for my to work for you for free by doing your job at the self checkout. Somehow I should be willing to help keep your employee cost down by using an inconvenient way to pay for my groceries. That or waiting in line for two or three times as long as it took me to shop. I hope you go the way of Eatons and Zellers. They also cut back on service and sealed there own fates. Joseph Kavanagh

  41. Shirin Karmali Reply

    INAPPROPRIATE STAFF CONDUCT.

    I have shopped at the Real Canadian Superstore, in Metrotown Shopping Centre since the day it opened. I have always had a very positive experience till today.
    It was July 28,2018,Saturday morning and like always I did my groceries and finally reached cashier number 6, the cashier’s name was Ravinder, I asked Ravinder if she could get someone to help me bag the groceries due to pain in my arm, she kind of looked at me and said very rudely that she was not sure if anyone would be available. I said they have always accommodated me in the past, all she has to do is call someone. She started dialing but meantime she started throwing my groceries thru the scanner. Few minutes later a sweet young guy Vibhor came and helped me with the bagging.
    I thanked Vibhor & Ravinder for the service. Vibhor replied but Ravinder totally ignored me. As I was about to leave I noticed Ravinder was whispering to Vibhor and they were both looking in my direction.
    I felt totally humiliated. Once I reached home I realized my eggs were all broken from her throwing my groceries thru the scanner.
    This is not the customer service I am used to at my favorite store. I hope staff like Ravinder is reprimanded for her behavior.
    May be its time that Superstore retrains its staff in customer service because this kind of bad behavior from a staff member ruins the shopping experience at the store.
    Quite frankly, I find this conduct to be totally unprofessional, unacceptable.

    I await your reply and an apology from Ravinder and hope to never see her at any of your stores.

    Saturday, July 28, 2018

  42. MAUREEN Aastrom Reply

    I have been happily shopping at your stores for at least 20 years maybe more. I am taking the time to write to you because one of the things I have purchased for a long time are your No Name Pringles style chips. I noticed right away new labeling on the containers did not imagine the contents would also change, and not for the better.
    Salt and Vinegar are way too salty, BBQ doesn’t taste at all like BBQ and although the can say sour cream and Onion, I don’t think that’s what it really is, in fact no sure what it tastes like.
    When you go back to the old recipe let us know until then I won’t be buying them again.

  43. Since when did the Real canadian Superstore become just another No Frills? I am furious that we are not only paying for inferior plastic bags, bagging our own groceries and now the added insult of having to deposit $1 to use your carts. If I had wanted to shop at No Frills I would have gone there.

    I have shopped at the Real Canadian Superstore for many years purchasing items beyond just groceries and had enjoyed shopping at your store. This was the final insult. I promptly left your store and went to shop at Metro, where someone will bag my groceries and I can use their carts without having to worry about carrying a loonie with me everywhere. This is the digital age. Wake up. No one carries cash. And everyone wants to be given some level of service when we spend our hard earned dollars at your store.

  44. Martin Genah Reply

    RE: INAPPROPRIATE STAFF CONDUCT – SUPERSTORE– 51 Gerry Fitzgerald Dr.Toronto

    This complaint was submitted on Superstore’s customer service website April 23, 2018 but did not prompt a reply.

    On April 16, 2018, at about 6:40 pm, I went to the deli department and kindly asked the elderly woman who worked there to slice a “Shefa” salami like I have done for well over 10 years. To my surprise, the woman replied rather harshly and said “sorry that salami is too soft to slice” and refused to do so. I explained that I have had it sliced here for many years and her comment was not only false but more so, an insult to my intelligence. It was obvious this woman was looking for excuses to avoid doing the work. When I challenged her integrity, she became frustrated and stated her shift was finishing soon and there was not enough time for her to slice it but, I was welcome to wait for her replacement. While waiting for her replacement to arrive I noticed she served other customers who arrived after me.
    Her replacement was a young man who I have not seen at the deli before. When he first greeted me I reiterated that I wanted the salami sliced and it appeared that he was prepared to oblige. However, the elderly woman quickly interjected and told him “you can slice it if you want but I wouldn’t if I were you, I didn’t do it.” Consequently, the young man refused to slice it and rudely stated that he couldn’t do it. I asked him “why” several times and his response was “because I can’t and don’t want too.” I was very offended and asked him to call the manager. He told me “you can go get him yourself, he is at the front of the store by the cashiers.” I explained that I suffer disabilities and walking that distance was difficult for me. His response was “its not that far” and walked away shrugging his shoulders. At this point I insisted to see the manager. The assistant manager named “Sam” approached the young man in the deli and had a brief discussion with him. Sam came back to me and said “Sorry he doesn’t want to slice it because he is new here and concerned that he might cut himself on the slicing machine.” I said, “that’s not what he told me but if he’s concerned about cutting himself, he shouldn’t be working in the deli.” In contradiction to the young man’s argument that he was concerned about cutting himself, the in-store surveillance footage will reveal that the young man used the slicing machine at approximately 7:02 pm to slice a Chicago 58 salami while Sam was present. Accordingly, I asked that they preserve any video footage regarding this incident for future reference.
    I resented the staff for treating me like a fool. I operate my own legal firm and I am quite familiar with business etiquette. The focus of my complaint has no relevance weather the salami was sliced or not, but rather based on the repulsive behavior of the staff members, including customer service protocols. The assistant store manager did not exercise any managerial authority or seem capable of dealing with customer service related issues. I was inconvenienced for well over 40 minutes and was left without resolve.

    Notwithstanding the foregoing, the most disturbing part of this incident was witnessing how this woman used her seniority to intimidate the young man from accommodating me. Her behavior was malicious and motivated strictly for self-serving purposes, to save face and protect her own image.

    Quite frankly, I find this conduct to be totally unprofessional, unacceptable and indicative of significant bad faith.

  45. Martin Genah Reply

    Subject: INAPPROPRIATE STAFF CONDUCT

    Dear Sir/Madam:

    RE: REAL CANADIAN SUPERSTORE– 51 Gerry Fitzgerald Dr.

    On April 16, 2018, at about 6:40 pm, I went to the deli department and kindly asked the elderly woman who worked there to slice a “Shefa” salami like I have done for well over 10 years. To my surprise, the woman replied rather harshly and said “sorry that salami is too soft to slice” and refused to do so. I explained that I have had it sliced here for many years and her comment was not only false but more so, an insult to my intelligence. It was obvious this woman was looking for excuses to avoid doing the work. When I challenged her integrity, she became frustrated and stated her shift was finishing soon and there was not enough time for her to slice it but, I was welcome to wait for her replacement. While waiting for her replacement to arrive I noticed she served other customers who arrived after me.

    Her replacement was a young man who I have not seen at the deli before. When he first greeted me I reiterated that I wanted the salami sliced and it appeared that he was prepared to oblige. However, the elderly woman quickly interjected and told him “you can slice it if you want but I wouldn’t if I were you, I didn’t do it.” Consequently, the young man refused to slice it and stated rather rudely that he couldn’t do it. I asked him “why” several times and his response was “because I can’t and don’t want too.” I was very offended and asked him to call the manager. He told me “you can go get him yourself, he is at the front of the store by the cashiers.” I explained that I suffer disabilities and walking that distance was difficult for me. His response was “its not that far” and walked away shrugging his shoulders. At this point I insisted to see the manager. The assistant manager named “Sam” approached the young man in the deli and had a brief discussion with him. Sam came back to me and said “Sorry he doesn’t want to slice it because he is new here and concerned that he might cut himself on the slicing machine.” I said, “that’s not what he told me but if he’s concerned about cutting himself, he shouldn’t be working in the deli.”

    In contradiction to the young man’s argument that he was concerned about cutting himself, your in-store surveillance footage will reveal that the young man used the slicing machine at approximately 7:02 pm to slice a Chicago 58 salami while Sam was present. Accordingly, I ask that you kindly preserve any video footage you may have regarding this incident for future reference.

    I resented the fact that your staff treated me like some kind of a fool. I operate my own legal firm and I am quite familiar with business etiquette. You can be well assured the focus of my complaint has no relevance weather the salami was sliced or not, but rather based on the repulsive behavior of your staff members, including your customer service protocols. The assistant store manager did not exercise any managerial authority or seem capable of dealing with customer service related issues. I was inconvenienced for well over 40 minutes and was left without resolve.

    Notwithstanding the foregoing, the most disturbing part of this incident was witnessing how this woman used her seniority to intimidate the young man from accommodating me. Her behavior was malicious and motivated strictly for self-serving purposes, to save face and protect her own image. Quite frankly, I find this conduct to be totally unprofessional, unacceptable and indicative of significant bad faith.

    It should be noted that this complaint was submitted on your website April 23, 2018 but did not prompt a reply.

    I respectfully await your reply. Thank you.

  46. Brian Fisher Reply

    1. Roses: I broke my hip 9 months ago. I am 74 years old but I particularly like to pick out my own fresh food. Over the past 9 months, you have been my grocer of choice primarily because you have two ride on grocery carts that I could use while I shopped. I would have had a tough time negotiating your arge store (even wheeling a cart) and the ride on were good. A few times I had to wait quite a while for one to be returned but they still made my shopping possible and secured you my business.
    THORNS: despite the fact that you are probably the least senior-friendly store in the city. Now that I am more mobile, I may need to consider returning to Savon or Thriftys. Your multi-pricing policy is difficult for seniors. Many of you specials are “BUY in multiples of 2-3-4-5- etc. Otherwise pay an inflated price. As a single senior; it is difficult to use up I package (e.g. of 12 muffins) never mind 2 or 3 packages. I do know I spend less money with your store than a family doing large shopping lists; nonetheless, the seniors population in this city is quite high. Have you ever thought about issuing seniors loyalty cards which waives the necessity to buy multiples?

  47. Maria C. De Leon Reply

    Can you email me please the email address where and whom to contact to offer some quality mexican delicious and healthy products, to Superstore in Calgary Alberta first.
    Thank you.

  48. Cary Weiss Reply

    I had some medical issues over the weekend. But, as I needed to obtain some required supplies for the weekend I went to the Superstore in Chilliwack, BC. I was having problems walking and I was very tired so I grabbed a shopping cart, leaned on it and proceeded around the grocery area, up and down the isles, picking up what I needed. At the end, I could not find a couple of items that are ‘day to day’ needs such as toothpaste and mouthwash. I then hung on my cart and had to trek at 150 feet back to the farthest isle in the pharmacy to find these items. I got them and then struggled back 150 feet to the checkout area. I was pooped and really annoyed.

    After paying for my order I asked the clerk if toothpaste and mouthwash were not an everyday item, and if so, why weren’t they available in the grocery area so that you could pick up all the everyday items you required as you passed through the grocery isles? I was somewhat annoyed. She didn’t know but asked If I would like to speak to the store manager who happened to be standing nearby. I said I did and the manager came up. I then ‘teed off on her’ about this issue. The manager explained that there was a STORE PLAN and that these toothpaste and mouthwash were in the correct area. I heard what she had to say, but did not acknowledge it, and, in the end I was rude to her. She was very gracious by the way.

    After that being said, stewing all the way home, I have the following thoughts:

    I love going to stores, shopping and interacting with people. Instead of the store having a STORE PLAN, they should have a CUSTOMER PLAN. This plan would layout as many daily needs of customers as they could so that you could pick these up as we plebes travel through the grocery isles, pay for the order and exit the premises, making it an easy experience for those that like it that way. For people who want greater choice they can travel throughout the store where they could have a larger selection to chose from.

    I hate online shopping and think it’s a very sad day coming for people, as customers seem to be trending to online shopping. Although my experience may seem like nothing to someone else, the store or whatever, it was a very annoying and tiring experience for me. Especially today. I have been around long enough to know, that, given today’s shopping trends, that being in business, dealing with customers is challenging. Today, your store ‘pissed me off’. I am only 1. Each day, week, month, etc. you may lose another 1, like me, because of what may seem like a little thing to you. These customers add up, and as you lose a customer here and there, the rents and operational costs of your giant stores keep rising to the point that, at some time in the future, they start to become unprofitable. VERY SAD for our future society.

    But, I am now thinking that, although I hate it. It may be easier for me to shop at AMAZON for my daily requirements, not because theirs is a better company, but because you people ‘PISSED ME OFF TODAY’.

    Thanks for the VENT.

  49. Dear Sirs and Mams, I have lived in a Calgary Alberta, for 11 years now, and I am a huge fan of, and a loyal customer to The Real Canadian Super store! I am originally from Tuscumbia Alabama, and I moved to Calgary to be with my Canadian husband, Reg. We shop at your stores in Calgary, for food, kitchen cookware, gift wrap, and a whole lot of Joe Fresh clothing. I love the style and the huge selection of affordable prices, for such great quality. I have purchased many many Joe Fesh pieces for my husband and myself, for 11 years! And I have also purchased many many amazing pieces for my family members and friends at home in Alabama! Thank you for your wonderful store, and your very kind and helpful employees, who make us feel welcome, and who show your customers how important we are to this business. Now I would like to request that an item be added to your Haagen Das ice cream selection, please. ??????. I grew up with some amazing available brands of ice cream in the Deep South. I hope that at some point in your lives, you get to experience a local southern ice cream brand, called Blue Belle! It will make your tongue slap your forehead! Fact. But what I am asking of y’all today, is to please add Haagen Das flavour “Rum Raisin”. It is pirdy dang awesome, and I miss it so badly. Please go that extra mile for me, and I will appreciate it, as will you and your other loyal customers. You can thank me later. Reg and I just returned home to Calgary, from Tuscumbia, for Christmas with my family, and I purchased 5 pints of my beloved Haagen Das Rum Raisin at Walmart, and we ate every drop of it. I am not really a good sport about sharing this treat with others, so we get a couple of backup supplies. Thank you for your time, and I will start looking forward to buying my favourite ice cream at our favourite Super Store location, on 4th and Center, in the northwest part of Calgary, where Reg and I, live.

  50. Karen Pegg Reply

    I have shopped at the Real Canadian Superstore, in Metrotown Shopping Centre for many, many years. It is my favourite store in the whole wide world and I’ll tell you why. The employees who work at this store are SO courteous, SO polite, SO friendly and SO patient, they put stuck up Safeway employees to shame w/their uppity attitude like they’re doing us all a favour. No, your employees are really wonderful and this includes the Customer Service counter with all the familiar faces who have worked there for many years and are SO always friendly and kind. (Like Mary, sweet Mary at Customer Service). Then of course there’s your great selection and fantastic prices. I only buy my Sprite at this store!!! I have NEVER, EVER been overcharged on an item in all the years I have shopped at this location. THAT is a remarkable achievement if you ask me! Even the security guards, standing at the store entrance are friendly and talk to the customers. They don’t just stand there with suspicious looks upon their faces. And things at the tills move very efficiently. The “Express” lines you have implemented move faster than a speeding bullet. The cashiers at all your tills and the self-serve tills are kind and helpful and friendly. The other day I noticed a new manager has been posted on the wall. Now, the last manager “Sandy H (cannot spell last name, sorry) must have been a fantastic manager to work with because the employees, under his watch have been the most marvelous employees I’ve ever seen. I am sure the new manager will be as good a manager as Sandy but you must know that as a customer, I think Sandy was the best manager and I really wish him continued success because he really ran a top notch ship and it is a VERY large ship to run. Thank you for having this wonderful manager working at this store and for providing your shoppers with a truly positive experience, all the way around. Thank you very much for your time.

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