Contact of RAM Couriers customer service (phone, email)

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Contact RAM Couriers: Find below customer service details of RAM Couriers, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the courier company. Reach the customer service below for queries, complaints or feedback.

Head Office
27 Wrench Road
Isando, Kempton Park, 1600
South Africa

Customer Service
Phone: 0861 726 726
Phone: 011-977-5000
Phone: 012-687-9200
Email: [email protected]

About RAM Couriers
RAM is a South African courier company founded by Nathan Lazarus in 1988. It has grown to become a leading name in the industry, boasting a fleet of close to 1,500 vehicles and staff of 2,800 that work round the clock for speedy delivery. The RAM website claims to have over 1,500 active clients spanning telecom companies, IT and pharmaceutical industry. RAM branches are found in Botswana, Eastern Cape, Free State, Gauteng, Kwazulu-Natal, Mpumalanga, North West, Northern Cape, Limpopo, Western Cape and Namibia.

It is now easy to get a quote for any parcel, thanks to the nifty tool on the website. You can pick the origin, destination, and input weight details to get an accurate quote. A booking can also be done at any of RAM offices. For local delivery, RAM offers Same Day, Early Bird (delivery by 9am on next business day) and Next Day (11h and 17h delivery). Distribution services include Express Road XR (delivery within 24-48 hours) and Economy Services (48-72 hours).

RAM is the preferred brand for delivery of goods by e-commerce companies. RAM also dispatches documents and parcels to major destinations in Africa, Europe, Asia and the US. International delivery is made within 2 to 3 working days. Lastly, RAM offers fully integrated Pick & Pack warehousing facilities. For more information or queries on payment, refund, cancellation, delivery, or others reach the RAM Couriers customer service.

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  1. Worst courier ever. Incompetent drivers, I waited for my parcel from foschini they never came to my workplace to deliver and claimed that I did not pick the phone. Very poor seevice Im not sure if I will receive the parcel.

  2. Poor service. I have been waiting for 2 days. When I go onto parcel tracking it says customer not available. It is to my house. I haven’t left my house in those two days. So where has the driver been going?

  3. Johann Kroon Reply

    It is rather pathetic…

    I have a parcel that had to be delivered on 22 November 2019. When the driver arrived, I went outside to collect my parcel. He asked me for access to my premises. Unfortunately, we have a strict security policy, that no one may enter the premises unless it is staff, or escorted by security guards, or escorted by the directors of the company.

    The driver arrogantly told me that he cannot deliver my parcel, he needs access to the premises. So with my refusal, he refused to give me my parcel. When I contacted Head Office, extremely unhelpful, and also the online chat. So here we are, me without my parcel, and RAM that will loose more and more clients.

  4. The worst courier company I had to deal with.
    I waited for a very important document. I’ be called numerous times during the day to track my document since I could not track my parcel online. Every time I phoned I was given a different time. I’ve needed the document by 17:00 today where the driver said he will only be here after 17:00. It is now 18:30 and still no courier. Pathetic !!!!!

    • This is by far the most pathetic and incompetent company I have ever come across on every level. I have had 4 contracts from Vodacom delivered by this company on 4 different occasions. EVERY TIME they only arrived after 18:30pm…. even thou they state delivery is between 8am-5pm. Which means I got to sit at work for more that 2 and a half hours!!!!! If you try phoning customer care your call gets dropped after about a minute…. and every time you speak to someone else, so your problem is not resolved at all. This is utterly shocking and very unprofessional service to say the least!! I truly hope someone catches a wake up SOON and turns this company around. Vodacom will loose me as a customer due to the lack of service from Ram!! I will also be telling everyone I come in contact with to not do business with your company! I will also go on all social media platforms informing people. I expect a reply by close of business today or else I will go ahead with before said statement.

  5. Nonkululeko Reply

    My reference number K1235851

    I am very livid… Your delivery guys have no customer service whatsoever. I have been waiting for a package since last week Thursday after a contract deal with Vodacom. And still today I haven’t received my package, and I have been calling like a mad person to find out about when are they going to deliver. All your agents kept on telling me that the package will be delivered on Friday 28th, on Friday after 3pm i call to find out how far are they with my delivery and they told me that the delivery boys came to my house and they didn’t find me and called me and no one answered. So I’m here wondering when did they come because I was home the whole day never went out and I had two alternative numbers for them to call me on but they didn’t. So clearly it shows that delivery boys never came to my house and they lied about it and I was left calling your agents to find why ain’t I receiving my package and explained everything to Chris and told him that I had to travel today but now I can’t because of your lying team and if that wasn’t bad enough I had to reschedule everything since last week Thursday and I had to inconvenience a lot of people because of your poor service delivery and customer service. Your delivery boys never showed up and lied about coming here so what does that say about your company??!!!!!! I’m mad about the service I got i spent my money calling over and over again and no one bothering to call me back. Inconveniencing other people because I had their phones written as alternatives having them on me all the time and no one called. I’ve never in my whole life ever been seen such disrespect and lying from one company and I need those delivery boys to apologize from inconveniencing me and people around me and lying about coming to deliver and not finding me which is the most hugest lie ever. They’re are people who don’t work and would do anything to get a job clearly in their case they’re trying even to not keep their jobs.

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