Telecommunications

Contact of Rain, South Africa customer service

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Find below the customer service details of Rain, South Africa. Besides contact details, the page also offers a brief overview of the telecom company.

Head Office
392 Main Road,
Bryanston 2191,
Johannesburg,
South Africa

Support
Phone: 081 610 1000
Email: [email protected]
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About Rain
Rain is the latest and fastest growing network provider of South Africa. The data-only network operator began in the year 2019 with headquarters located at Johannesburg. They have made networking and internet access reach a major milestone in South Africa by introducing the 5G network. Rain has started providing 5G network to most of the metropolitan areas of South Africa and are making an effort to reach out to many by expanding their coverage area. Apart from being the first network provider to introduce 5G in the country, they have also made available unlimited data plans at a highly affordable price especially in a scenario where other telecom operators charge high and hence contributing to the economic growth and development of South Africa.

New customers can shop for a 4G or 5G plan right on the website. The mobile SIM cards can be ordered at store or online. If the latter, the delivery can take anywhere between 3 to 4 working days. Additionally, you can activate SIM by choosing a plan and entering SIM code. You can check coverage in your location before choosing to join Rain. Purchases online can be made using major debit or credit cards. Existing users can sign into their account on web or app to upgrade their plan, view/download bills and set payment details. Users can also control the speed of the network and find the best location for optimal signal through the app.

Rain offers a range of plans for 4G as well as 5G connection. Their 4G monthly plan costing R250 gives access to unlimited and high speed data throughout the month except on peak hours has gained utmost popularity. Apart from it, an additional one gigabyte would cost an individual a sum of R50 which has no specific validity period to expire unlike the other telecom operators. At rain, you basically spend on only what you have actually used and prices are nearly three times lower than the other providers. They have routers that can provide you the fastest internet at the comfort of your house with their free delivery service . You can now stream or download like never before with Rain. The only drawback is that it is yet to expand coverage to cover larger population. Rain is driven by a sense of purpose to provide low cost data to the needy and does not merely focus on increasing it’s own worth economically.

Availing Rain requires basic identification proof such as a valid ID or passport stating South African nationality, the proof of address like a telephone or Municipality bill, and the individual themselves need to be present to RICA. You can do these online or by visiting a Rain store. Once RICA is completed, your Rain SIM or router is activated within a span of 2 hours. If you have queries on activation, purchase, troubleshooting or others, you can explore the Support section on the website. Additionally, you can reach out to the Rain customer service via phone or email for assistance.

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39 Comments

  1. Joseph Gunn Reply

    Worst customer experience ever, still waiting for delivery, CCD couriers made delivery promises that they cannot honor. Service is so bad, I am canceling, before I get myself into something that I cannot get out of on a later stage. If the delivery is bad, I can’t wait to see how rain will do.

  2. Rains customer service is pathetic!! All they do is take your money when signing up and then to hell with you. I haven’t been having network for almost 2 days even though money was deducted. They could care less about responding to their emails, I don’t even know why the heck do they have a phone number.

  3. Sagren Naidoo Reply

    It’s so sad to see your customer care centre gives a damn about the customers . I have had no internet access from 12 November and sent emails upon emails and up to this very minute I have not received assistance. When it comes to month end a deduction will be done in full. Rain customer service you need to catch a wake up.

  4. I am also not happy with rain at all, the network is always giving me problems when I have to do my work almost everyday. My boss gave me a warning and told me to change a provider but a consultant convinced me to change a Sim and I did but I still experienced the same problems. I couldn’t even login to my app to cancel my membership so I just stopped using the wifi and used another service provider but rain deducted money from my account. I am extremely angry right now, I am fuming!!!! They are so inconsiderate of their customers and it takes hours to get hold of them….. I regret the day I chose to use rain. J

  5. Rain network is pathetic. I have not had internet since Thursday and they told me they have technicians in the area but nothing has been done. This is a waste of money and we have to end up purchasing database bundle.

  6. I have been using rain for a while and was enjoying it even though I realised that from 16hoo daily, and Saturdays. I wasn’t getting service. Now I moved to a new location and I wasn’t getting service at all. I just understood maybe there was no coverage. I terminated the contract. Rain answered and acknowledged my termination with an apology. However rain continued to deduct money and more over, they deducted twice in one month. I complaint but no response.

  7. I have rain for 5 months and it’s been 5 months of of hell oh my goodness never ever is there network signal and when you phone them you wait 10-15 min on the line and when they finally answer they can’t help you its always the same story – it’s due too load shedding.

  8. No response, phone rings unanswered for over 30 min, this is appalling service, am thinking of cancelling, do you even reply to emails???

  9. I am also unhappy with rain, most of the time, no network but according to the coverage map it was suppose to be good in my area. Now my internet is completely off for the whole day. I tried to reset switch it off and on again but still nothing. I am planning to stop this at the end of the month, cannot pay for something that is not giving me joy.

  10. Rain will be good company if the can sort out their CUSTOMER SERVICE DEPARTMENT. You can’t get hold of them and just using up your airtime. Will loose lots of clients because of this.

  11. The way the do business is unpleasant. I paid upfront for my router and when I lost my job I told them to cancel my router since I will not be able to pay it anymore and they told me until I pay R500 they will not be able to close it. I dint not understand what R500 is for since I was not owing them and I paid upfront now they sending me messages that I am owing then and they are busy on my account looking for money. They force people to use their service that is how they make business.

  12. I am also disappointed at rain for making unauthorized debit on my bank account and then failed to reverse the money they took from my bank account even after I gave them a copy of the bank statement as a proof of this unauthorised deduction.
    Rain promised to call me according to their reply on the email

  13. On April 19, 2022, I was robbed, my laptop with the Rain router was taken, and I reported it to Rain to cancel it. However, Rain continued to take money from my account. I called Rain, and they promised to escalate the situation but never did. They keep taking money out of the account, and when I called them again with the same complaint, they said that things would escalate for more than three months. Today, when I called them, they informed me that the router was being used by someone else and that they were unable to track it. I demanded that they close the account because it had been stolen from me and reported it with a case number.

    They claimed that if I could pay an amount of R 1333.33, I could get the new router, but after paying that today, they claimed that I must finish the amount in order for me to get it. They never stated why I must pay R 4000. The sad thing about this situation is that despite my reports that the router was being utilized, they continued to deduct money.

  14. I am trying to get a hold of your customer care service. What is going on. You have deducted twice payment on my account.so can you please give me your correct number so that i can call and found out what is happening.

  15. Welma Theron Reply

    We were promised that we would just be able to plug the R2500 router in and we would have strong 4G internet access. Not the case! Enormous frustration. We sent a mail. Still no reply.

  16. I am soo happy that I bought Rain SIM card it helps me on soo many things at home and for the kids as well.The wifi is working perfectly and smoothly.Thanks to a friend that introduced me to it.

  17. I am really tired of this network provider. Firstly I ask them to cancel my 4G router because it is not working where I stay. It is waste of money for me. They keep on deducting money from my account. I am forced to even cancel the 5G that is installed in my house. I honestly don’t understand why do I have to pay for something that I don’t use and can’t use

  18. Rain is the worst. I keep calling them and can’t get through. I have sent an email, and still no reply. The account has been suspended but still the monthly payment amounts keep accumulating. I had no access to the service and want to know why are the amounts keep adding up every month.

  19. I’m so disappointed with this service, firstly, the sales person helping me entered my ID number in wrong on the system and its taking them forever to sort it out. It’s been 10 days and I haven’t received my router or anything. And the ID number was completely wrong, not even by one digit but completely wrong, I don’t understand this. I don’t understand how it’s so easy to send payment links but so hard to fix a mistake made by an incompetent employee?

  20. I deactivated my simcard with rain because of various reasons, i deactivated their service and they closed the account themselves in April, I mean the simcard is no longer working but they had a gall to deduct money from my account on the 25th June 2022 first R958 then R479 in one day. Which means they are still billing me for April, May and June even though the service is not active anymore. Rain I want my money back am so fucken pissed right now, you people robbing people blind everyone should be made aware of you. You will lose customers and I won’t stop posting every chance I get from every platform till you refund my money the same way you took it

  21. Had the best service and assistance From Tasneem, after many failed attempts she knew what to say and how to handle my situation. She is the reason I have not canceled my contract with rain. They need more people like her! Thank you!!!

  22. I’m so disappointed with Rain as I’m using the 250 non contractual obligation. So past month I didnt pay only to pay bouble this month ,the initial 250.00 and another additional off 241.94 . I do not understand the additional debit as I’m on a non contractual package

  23. I upgraded from 4G to the 5G option earlier in the year. On day of delivery I was issued with 2 routers and 2 Sim cards, and was obviously billed for the 2. I contacted them and was assured that it was a mistake and they would call to arrange collection, 3 months later and after submitting endless tickets to try get a response, I have resorted to canceling the debit order. It’s pathetic. The contact number disconnects after 2 rings, the support email address is a joke. You are advised to visit one of their stores, try find 1! The list goes on and on.

  24. I wouldn’t recommend rain for any one, the worse service provider ever. When I first join rain I was assured that there is no contract and I can leave anytime, but now after 6 months of using it I can’t leave, even when I don’t use the router they still charge me. I have sent couple of emails requesting them to fetch their router but no luck, and now I’m forced to pay for it even when I don’t have money because my debt keeps going up.

  25. Sianne Lucas Reply

    I have had so much issues with the Rain services and the device says connected but no internet. How is this possible. I tried rebooting several times since yesterday no connection. I need this to be corrected immediately. I am not a happy client.

  26. I have had so much issues with the Rain services and the device says connected but no internet. How is this possible. I tried rebooting several times and this thing is just a peace of rubbish. I need this to be corrected or I will get another service provider to assist and I will insist that you pay me back for the inconvenience caused. I am not a happy client.

  27. I used rain for Jan 2022 then called to cancel. I have been waiting for someone to come collect the device for 3 months. I have sent numerous emails because the phone line plays music for days and days and no-one answers.

  28. I am not happy at all,I’ve been calling the customer service line for a week now with no reply but music for more that 30 minutes until I give up . I’ve set countless e-mails and messages on the application but still no reply, I have no internet because you failed to debit the money on the agreed date till now Why do I have to suffer like this before I get your attention?
    This is really no good customer care.

    • The worst company to deal with. Contract canceled but still taking monthly payments. You can’t even get through to the contact center on the number provided. I would not recommend this network to the world.

  29. I would not recommend this network to anyone I know. The connection sucks I have now spent over 15 minutes trying to watch an episode of a series and the damn thing is still on 7 minutes because every 30 seconds it buffers. They are quick to disconnect you when you miss a payment by a day but the service is just shit. My neighbour upgraded to 5G to check if it will change the connectivity issue and it’s been 3 months on that package yet they complain more than we do. Definitely looking into switching my provider and so should you.

    • Warren Wentzel Reply

      I paid my account upfront last month , but still receive an invoice to state that my account is in arrears. I have sent numerous emails to their team and tried contacting Rain with no response from their side. Unsatisfactory service from the service provider Rain. I hope they read the comments and try to contact those with queries. Once again UNSATISFACTORY SERVICE!!

  30. I was disconnected from rain few months ago. I have never been using it for a while now. I didn’t even do the debit transaction …it decided to take 960 from my account. Without any warning I didn’t choose the recurring type.

  31. My dad subscribed to rain, he received his device after payment. Since day one he struggled to get some assistance. After several calls to the contact centre still no proper solution, the person notified my dad he will be there today between 9 am and 5pm he did not even notify that they will not come through. Is this how rain assists their clients with such a poor after service.

  32. I was disconnected from Rain for a month. The due amount was R480, came back to pay the R480 a few weeks after and the amount changed to R900?! Suhaifa a CeC in the Rain company decides that I am lying and was connected and should pay the amount without any further hesitation. Ive been with Rain for a while there was a never a instance where they connected me or anyone I know when there is an amount due. They disconnect the services immediately.

  33. I’m experiencing a very bad service from rain. I recently relocated out of South Africa and as a result discontinued my contract last month. But they have debited me again for this month. I’ve sent emails upon emails and they are not minding me. Meanwhile on the very day that I was cancelling they sent me emails asking me why I’m cancelling the contract. They even called. I’ve sent 4 emails to date and no response.

  34. If have just started using Rain 5g, and am extremely satisfied with the efficiency and attitudes of all of the staff with whom I have been in contact.

    All of the Rain support staff have been most helpful and friendly, and it has taken me only a couple of days to see that becoming a Rain customer was a very good decision.

    I look forward to many years of association with your fine organization

  35. Please can this be addressed – I was disconnected from my Rain account, my debit card expired. I have now been debited for R500.00 – I do believe you advertise no contracts – please reverse this payment and cancel this “so called contract” or please could I have a human being contact, most frustrating dealing with this company,

    • I order the 5G for 499,99. Many delays with the delivery, had been calling and calling about a month from my purchase being made. They sent someone a courier from ccd couriers, he was very arrogant about the situation wasn’t helping us at all he was fast to drive off with out order and later that day we got an sms saying my Sim had been successfully activated. I have no router no Sim, I called for a refund been waiting for call back they never call back. I’m waiting for a non-existent refund why do you guys lack such customer services.

    • I missed a payment in November 2021 so I would not have had internet in December 2021. Yet I was charged for December. Ive been trying to contact this company but you can’t submit tickets via the app there’s always an error & emails go unanswered.
      If this is what it’s like to try and get a response from this company, I’m really going to have reconsider reactivating my account with them.

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