Find below customer service details of Powerball. Besides contact details, the page also offers a brief overview of the lottery company.
Head Office
Multi-State Lottery Association
4400 Northwest Urbandale
Drive Urbandale, IA 50322
United States
Gambling Assistance
Phone: 1-800-522-4700 (US gambling hotline)
State Support
Phone: 480-921-4400 (Arizona)
Phone: 501-683-2000 (Arkansas)
Phone: 1-800-999-2959 (Colorado)
Phone: 860-713-2700 (Connecticut)
Phone: 850-487-7787 (Florida)
Phone: 1-800-955-6886 (Indiana)
Phone: 208-334-4656 (Idaho)
Phone: 1-800-544-WINS/9467 (Kansas)
Phone: 877-789-4532 (Kentucky)
Phone: 225-297-2000 (Louisiana)
Phone: 800-452-8777 (Maine)
Phone: 855-946-4667 (Mississippi)
Phone: 505-342-7600 (New Mexico)
Phone: 518-388-3300 (New York)
Phone: 1-877-635-6886 (North Dakota)
Phone: 405 522 7700 (Oklahoma)
Phone: 1-833-530-7529 (Pennsylvania)
Phone: 800-375-6886 (Texas)
Phone: 1-615-324-6500 (Tennessee)
Phone: 1-608-266-7777 (Wisconsin)
Phone: 800-982-2274 (West Virginia)
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About Powerball
Powerball is a lotto game that offers jackpots worth millions of dollars and cash prizes. Launched in 1992, the American multi-state lottery game is owned and operated by the Multi-State Lottery Association. Currently, the game is available in 45 states across the US, besides the District of Columbia and Puerto Rico. The jackpots start at $40 million. They increase by minimum $10 million per draw. The jackpot is divided equally among all winners.
In 2016, Powerball released the largest lottery jackpot in history. The jackpot worth $1.5bn was shared by three ticket holders. According to the Powerball website, the overall odds of winning a prize are 1 in 24.9. And for jackpots, the odds are 1 in 292.2 million. The website also states that about 50% of a ticket sale goes to fund prizes and 35% of sales go for causes supported by lotteries. Besides Powerball, the Association’s other games include Lotto America, 2by2, MegaHits and Hot Lotto.
To play the draw game, one will need to buy a ticket that costs $2 or $3 if choosing Power Play. One ticket can be used for up to 10 consecutive drawing dates. Players have to mark the multi draw box on selection slip for same. Tickets are purchased through lottery retailers and vending machines. As for how the game is played, ticket holders have to select five white ball numbers from 1 to 69 and then choose one red Powerball number from 1 to 26. To win the jackpot, players will have to match all five white balls as well as the red Powerball. If you could match only five white balls, you still have a large cash prize waiting. Cash prizes are also won on four or three white balls with powerball.
It’s not just the jackpot that draws many to this game, but also the cash prizes worth between $4 and $2,000,000 that are awarded in every drawing. The value of the prize is based on the numbers a player has guessed correctly. Players have 180 days to make a claim. If a ticket has expired, it cannot be redeemed even if it has won. The two-drum lottery game has a user-friendly website where winning numbers are published. The website also publishes locations where it has offices. In some states, you must be 21 or older to purchase or redeem tickets.
Ticket holders must redeem their winning tickets in the state which they are sold. The drawings are held every Wednesday and Saturday. If you have won a prize of less than $600, you can redeem same at any retailer outlet or office. For prizes of more than $600 value, a claim form must be submitted along with the ticket. If you won the jackpot, you are advised to take the ticket to the headquarters. Jackpot winners can choose for one-lumpsum prize or for annuity. Players can check if they have won online, via the ticket scanner and by calling the customer support. Do not fall for email scams that inform you have won a prize. The Powerball lotteries do not ask for paying a fee or will neither contact via email or telephone. Struggling with Powerball or gambling? The National Council on Problem Gambling (NCPG) has set up a helpline to assist problem gamblers and their families. The number is published at the top of this page.
I played the PowerBall Monday 11/7/2022. I had these 3 numbers 10, 33, 47. Your website said the payout was $100. But I only got $7.
Powerball was at 1.9 billion not 2.4! This should not have had happened! The tickets that were purchased was for the 1.9 and power ball messed it up and did not draw the numbers on the night it was supposed to be!
I think it’s awful funny that the Powerball was delayed, we were not allowed to buy tickets here in Missouri but all of a sudden with a ticket in California they were drawing numbers and tickets.
I guess you have to live in California to win any Powerball drawings, the last big mega drawing the winner was from California. Just another RIGGED DRAWING , I’m going to quit playing Powerball I live in Indiana I don’t have a chance living in the Midwest.
You should consider changing winners and payouts. Keep Everything the same with draw and rollovers. But when winning numbers are drawn the total jackpot is divided up into 25M pieces. The first draw gets any amount over the divide. Example. 115M jackpot. There’s a winner. That person gets 25M plus 15M Then there are three more winners drawn for 25M each. This makes it exciting. Most people who play lottery and who won 25M is life changing not life ruining. You could have paid 80 people 25M. That would be good for society!
I love to play your game, I’m not here about the malfunction, But on more positive issues. All Secondary prizes need improvements. The Power Ball Double Play option should be available in ALL states so everyone can have an option to win $10 mn Dollars. The Power Ball alone is fine, Leave that alone. 1 white ball with the PB should be increased from $4 to $7. The 3 white balls & the 2 white balls + PB prizes should be increased from $7 to $20. The 3 white balls + PB prize should be increased from $100 to $200. The 4 White Balls prize should be increased to $250. To make up for these increases the 4 white balls + PB prize should be reduced from $50,000 to $25,000, and the 5 white balls alone should become $2 mn. POWER PLAY OPTION. The X 10 should always be available no matter what, We should get what we pay for. The 5-0 Power Play option is currently $2 mn for that extra dollar. With the Power Play Option it should be $5 mn. That would get more people to play Power Play. To do all of this changes to the game should be made & I agree. The field should be increased from 69 numbers to 77 numbers. But the Red PB field should be decreased from 26 to 19 numbers. Still tough to win but they would be more secondary prize winners. A fair compromise and both sides would be happy. Lets make Power Ball the best game around. I love this game and it should be better.
Over the years, why has the cash option for the Powerball Jackpot gone down so dramatically? 3-30-2012 jackpot $565,000,000 = cash option $474,000,000= 72.256%. 1-13-2016 one of Powerball’s largest jackpots, $1,586,400,000 – cash option $983,600,000= 61.990%, 8-23-2018 jackpot $758,700,000 – cash option $480,500,000 = 63.332%. Just wondering why it has gone down and what determines the cash option. The game hasn’t changed and the amount we pay for a game and the payouts for different winning numbers selected per game.
Why do you not split up powerball to four or five sections in the USA since the majority of the winners are either California or the northeast? It is a fact that I have been playing power all in Tennessee for 20 years and I don’t think there have been more than one time the jackpot winner was from Tennessee ! Why?
Have powerball officials ever thought about when the lottery gets to 100 million or so make it so others could win. Have multiple winners instead of just 1 winner. Who needs a billion dollars? Make it where lots of different people can win big money. It would so much more exciting and probably sell more tickets. Multiple winners would be great lots of people getting rich instead of just one.
how is it that California can have a draw on a monday, when every other state has Wednesday and Saturday drawing.
Well in your efforts to get more money out of players you are loosing half the money I spend weekly! I am unemployed currently but buy one ticket weekly for two draws, which I am no longer allowed to do. I only go into town once a week so my disallowing me to purchase 2 draws at once you are loosing the money I spend on my second ticket. Your payouts for non jackpot prizes suck anyway since you changed them last time. I might just give you up all together and go back to the regular Texas lottery and Mega-Millions! Don’t understand why all these companies are shooting themselves in the foot. Haven’t you learned anything from Coke, My Space, Tumbler, and FansOnly? I have been playing the same numbers every drawing for the last 11+ years.!