Contact PLDT Home: Find below customer service details of PLDT Home, Philippines, including phone and email. Besides contact details, the page provides a brief overview of the telecommunications company and its services. Reach the PLDT Home customer service below for complaints, queries or feedback.
Head Office
PLDT Inc
Ramon Cojuangco Building
Makati Ave., Makati City, Philippines
Customer Service
Phone: 1-800-10-6727277 (Home Bro)
Phone: 101-Fibr/3427 (FIBR)
Phone: 171 or 02-8888171 (non-PLDT landlines)
Email: [email protected]
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About PLDT Home
PLDT Home is a leading telecommunications company in the Philippines. Established in the year 1928, the Philippine Long Distance Telephone Company (PLDT) is headquartered in Makati and employs close to 18,000 people. In 2015, PLDT posted revenues of PHP 171.1 billion. Its products range from fixed line to wireless services.
Under broadband, you have Home Fibr, Home DSL and Home Ultera. Landline products consist of PLDT Landline, PLDT Landline Plus and PLDT Call All. There is also Prepaid Call Cards with a range of currencies. PLDT Home Fibr is reportedly the country’s fastest broadband delivering speeds of up to 1 Gbps. The landline connections come with standard as well as cordless devices. The devices come with a built-in caller ID display, redial options, answering machine, among other features.
To know rates and benefits of various PLDT Home plans visit the website. You can even apply for a new landline or broadband connection right on the homepage. You can filter products by price and feature and confirm your order using Visa and MasterCard debit/credit cards.
Besides landline and broadband connections, PLDT has several value added products, including the Home TVO Stick and Home TVO Box. You can turn your HDMI-ready TV into a full-feature Windows PC by plugging in the PC stick. You can use it browse web, watch movies or play games. There is also the home monitoring system with motion and sound detection, Fam Cam. For those on the move, PLDT offers Smart Bro Pocket WiFi.
If you are an existing customer of PLDT Home, register for the PLDT Loyalty & Rewards program to enjoy points and perks on all products and services offered by the company. Register online to track your bills, subscribe to new services or make bill payment using debit/credit card. You can also locate a PLDT store nearest to your address to add new products or pay bills. PLDT stores are available across Metro Manila, North Luzon, Central Luzon, South Luzon, Visayas and Mindanao. For more information or queries on landline/broadband connections, payment, cancellation, store locations, or others, reach the PLDT Home customer service.
I’m from Bulacan city of San jose del monte #069 Igay road Sto. Cristo
our internet doesn’t met the required speed, we are PLDT user subscribers for almost 5yrs and we can say that before, our connection is stable and adequate, but lately this 2018 starts in June,the connection is gets weaker and weaker we tried to contact PLDT customer service through phone but we don’t get to say our complaint’s about the situation so, because there is no dial-tone, most of the time so I tried another alternate way to get through your attention… so I’m asking for your help we always pay in time so pls make your service worth our penny… we paid for 5mb but only consume or use 500mb/1.35 mbps very slow, it happens much often every 12nn and 3pm… I’m relaying a message pls help us fix our connection…
I’m a paying client on time if not advance pa for 13 years already. PLDT has been good to us and been a big help to my family because of the internet.
However, the past two weeks, we can not use the internet and my children are now clamoring about the poor service your are giving.
We have been paying religiously without any pending accounts. I hope by doing our part you do also your part because what we are paying is your services. Imagine I will be paying next bill of yours full when we did not use your services for two weeks already. Parang mali yata yun?
I need a deduction on my next bill.
Hoping for your immediate response on this matter.
Thank you,
Leo
Hi PLDT,
I already raised a ticket to fix our Internet connection for more than 2 weeks. And this is a numerous times I’ve experienced issue with PLDT internet. No support team had fixed the issue.
In line with this, I’ve also requested Billing department to adjust our bill for the previous internet issue but no adjustment have been made.
I tried calling PLDT hotline, but can’t connect to any agent to help me.
I’m very disappointed with the service you’ve given us. Knowing that we’re a loyal customer for more than 10years.
I’m planning to have my internet and landline disconnected ASAP.
Landline number: 02-8327360
Exactly the same thing happened to me. Every time I call the tech support,an automated answering machine will just leave a message stating that an installer will be dispatched in our address. It’s been almost a week that we don’t have connection. This company sucks!
Hi PLDT Its already been 4days that we dont have an internet connection. Yesterday i went to your store to raise a complaint under ref# T- 26793372 and waiting for the technician to at least settle the issue within the day but in no avail. What’s happening PLDT this is not the way you treat your customer before but i can see your services are depleting. I hope you will settle the issue once and for all for we are paying for the services you provided us.
PLDT,
My husband filed a complaint last July 14, 2018 that we have no internet and landline connection. According to your customer service, a technician will be sent in our area within 48 hours to check the connection but no one came. We were given a reference number of 2674467.
Wednesday, July 18, 2018, past the 48 hours TAT you’ve provided, my husband followed up the status of our connection and your customer service relayed that dispatch of technician is 1-10 days and that we may just request for a rebate/damage caused by this.
Friday, July 20, 2018, again my husband made a follow up on the repair of our connection but you said the same status to just wait for the technician.
Monday, July 23, 2018 my husband keeps on calling your customer service line but can’t get through.
Today, July 24, 2018 my husband was able to get through your customer service only to be informed that our case with reference number 2674467 was already resolved and closed last Friday July 20, 2018 when in fact we have no connection since July 14, 2018 despite several follow ups.
PLDT, we hope that you will take immediate action to this request since you have already claimed that our case has already been resolved and be true to your word of fastest connection.
Im planning to upgrade from DSL to Fiber and I already have new modem compatible for FIBER. Is there a need to change it still? About the installation, is it about modem installation or fiber installation?
My land-line extension number can not receive incoming calls. You said 24hrs wait for activation. It’s been 5 days I can only make outside calls but no incoming calls. Answering machine states that number is not existing.
I requested for an internal transfer of my modem since May 28, 2018. Subsequently, I was able to speak to 4 customer service agent who only echoed same words, I will prepare a report but none of this materialize to this date – July 18, 2018. The last person that I spoke to told me that if she didn’t return my call within the day this request is not possible. Very frustrating service from a communication company as big as PLDT.
HI, I want to know if you are really responding to complaints and or queries? I made several calls to your 171 customers care number, but unfortunately util now no action/s had been made. We don’t have an internet connection but we paid it 2 weeks before the deadline. How true is this? May I be cleared of my doubts? Thanks for your kind consideration
Hi Customer Support.
I have recently received my billing statement(#0122404293) which was also a disconnection notice.
I must say your support department seem to have a serious communication problem with your accounts department, if you care to take time and brief yourself on the history of my case (#951091835) you will note you have not provided me with internet service since Dec 18th 2017, when for some unexplained reason you cut me off, perhaps you can still enlighten me why.
As you can see from your last correspondence to me you made some promises which I’m still awaiting you to expedite, example (Please be informed that we have endorsed this matter to our support for immediate handling) So what happened ? as you can see this has been going on now for over 6 months and you have failed miserably to address it, perhaps you can tell me what you propose doing to correct this situation, or are you going to kick it down the road for another 6 months ?
Waiting in anticipation for some positive action from your team.
Faithfully Yours John Doran.
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My Last email from you.
Mon 4/23/2018, 10:54 AM
Dear Mr. Doran:
We understand your frustration regarding this matter and we apologize for the inconvenience that this has caused you. We would like you to know that this is not also what we want our customers to experience. Please be informed that we have endorsed this matter to our support for immediate handling since you still experience the internet connection issue. In this regard, we would like to ask for your understanding while necessary actions are being done to address this matter.
Should you have further concern, please email us back or call our Hotline number at 171. Thank you.
Respectfully,
RENJIE
Customer Care
Dear PLTD,
Our landline has no dial tone for more than 1 week and i have been contacting you since last week but no response from you. I hope you will read my message since we badly need our landline to be fix right away. Thank you!
Hi good day
I just want to upgrade my DSL plan 1699 to fiber plan 2899
the near box in my area is MLB LP116 NP1reparo st bagong barrio caloocan city my current payment for dsl 5mbps is 1699 but for the fiber plan for 25mbps is only 1899 so why i could stay to the dsl plan for paying 1699 i will transfer to fiber plan,
Complaint
for example or this is actually really happened my current account for 5mbps is 1699 but for fiber 25mbps is 1899this is not really really fair to us so why i could stay for dsl plan i will transfer to fiber plan this the reality this is not new some of your installer extortion for some big amount of money to install for fiber plan even if your location is in other barangay, and i also receive a call to an agent they ask me to avail for new account for fast transaction just only for 1 week hoping for fast and quick response for this concern thank you..
My Internet connection, along with many others in Marikina and Pasig City has been out of service now for more than 4 days.
When you eventually get through to the Customer Care hot line you are told the same old story. Your request has been prioritised, it is under test, it has been forwarded to the second line support, monitor your connection for the next 72 hours, someone will get back to you iin the next 24 hours.
And what happens, same old nothing.
How can it take a long established telco so long to fix the problem?
What is worse they don’t even tell their long suffering customers what the problem really is. If you don’t know then hire some competent people who can find out what the problem is. If all your people are sleeping the tell us and we will have someone wake them up. But come on, over 4 days and still nothing. You are having a laugh and your customers will start voting with their feet.
Nobody in PLDT does anything except take our money.
Good Day PLDT!
Our landline has no dial tone for more than 1 week and my Mother has been contacting you since last week but no response from you. I hope you will read my message since we badly need our landline to be fix right away. Thank you!
This is with regards to my Fibr Unli Plan 1899 application. I can’t believe that it’s already 1 month and 6 days today since I paid for the installation of modem amounting to 3,600 pesos.
And until now, I find myself doing endless follow-up and it really sucks! Why is it taking sooo long??!!!
This is just unbelievable and frustrating.
Today, I just called up again to follow up and what the customer service representative told me was the same thing the CSR told me 1-2 weeks or even 3 weeks ago.
Weeks ago they advised me that they WILL request for a new creation of service order because UNFORTUNATELY a wrong type of request was made , and that they are already processing what needs to be processed, they WILL PRIORITIZE my application but today that’s what the CSR told me again.
NOTHING IS HAPPENING.
I’ve been getting the same answer and the fact that there is no assurance that the modem will be installed as soon as possible is what makes us more frustrated.
We expected for a fast and smooth processing of our PLDT application but its worst than what we expected.
What a bad customer service.
I hope you can fix this and still hoping for an immediate response on our application, PLDT.
~Zia
Account Number:0265898793
PLDT:
You guys are a bunch of frauds. Bad products, bad service, bad ethics and you’ve been cheating Pinoys for too long.
You and GLOBE have a direct negative effect on the country’s productivity. You cost individuals and businesses a lot of money for lost productivity caused by your incompetent service and inferior technology.
But such unfairness will not prevail further. Your unscrupulous executives will be exposed and penalized for their fraudulent work.
Falcon (Agent X44)
Hi, why is it that every month, since I had my PLDT installed, I need to contact 171 to send me my SOA? Is the paperless billing sent thru SMS & not by e-mail? I am printing my SOA before payment. Why is your service like this? Don’t you think this is a lousy or a poor quality kind of service? You must do something more better than this. Remember that there will be new TELCOMS that are coming in. Don’t be too proud at this moment. Thanks, Danny
I’m a home fibre subscriber and I have been complaining about our slow internet connection since November of 2017. You made agree that if I sign up with you I will pay 3 times my bill if I leave before 3 years. Does this mean you want me to endure .14mbps connection for 3 years? If I terminate my Tacloban and Cebu connection does this mean I pay 6 times my bill for a promised service that was not delivered? This service is becoming a big inconvenience. Is there a way I can terminate this painful service and get 3 times compensation for the inconvenience instead? Sorry for venting out. I’m always paying the bills ahead of time and have not missed any. I have been in good faith. I hope you’d be also.
Our Telephone (63)333376434, is always out of service, many times I pay the monthly dues on time without receiving any service. For more than 20 years, I’ve subscribed to PLDT ’cause I believe they’re the best provider in the Phil., but your service sucks! Please check our telephone lines and the PLDT post in our place should be replaced. Not only me suffer, but also our neighbors. I am working abroad and I need to contact my family at all times. We’ve complained and call customer service but until now , nothing happens.
For almost four (4) days now we don’t have any internet connection and no land line. Everytime I call 171 a programmed response always informing me that a major breakdown causes the interruption and that your team is doing their best to restore the service. But obviously your best is not good enough! Whenever I waited for your customer representative it always takes me forever before they take on my call! I don’t have to further explain the importance of internet in today’s business world. And I don’t know how many opportunities that I’ve missed because of your lousy services. May I request that my subscription to your myhomeDSL be terminated asap? But I wanted to keep the landline.
Our internet connection has been intermitent and have been reported. It was acted upon but unfortunately the problem still exist. Have checked the junction box and was surprise seeing the wire cables directly connected to each other. This is not the kind of repair we would expect from your service technician. Even if there is no person in the house, you could easily repair the connections without the permission of the client since it has been reported to your office and you have the service report number.
HI, I want to know if you are really responding to complaints and or queries? I made several calls to your 171 customers care number, but unfortunately util now no action/s had been made. I am experiencing a slow or poor signal from the Home Fibr plan 1899 20MBPS. Slower than my previous Globe non-fibr plan of 10MBPS. Your advertisement does not match the service you are providing. You must do something to upgrade your service. Remember that there will be a new Telco w/c might have a cheaper & a better service that is coming soon. Act fast now before it’s too late for you.
I filed a complaint last January 1 regarding my internet connection, I have no internet connection since 31 december 2017, I called 171 several times & sent emails to customer service but until now nothing happened. I hope PLDT would do something about this.
You have the poorest service I’ve ever had! How come that my payment is still floating when I paid it 2 weeks before the due date! Then your customer service agent said that there is no way for you to contact the billing department so we have to settle it face to face to them. You have a big company, you should have someone assigned to contact the billing department.
The same thing happened to me. I received a reference number and a certain JM Madrid reported that he spoke to me and fixed our problem when in fact our problem persists and he has not definitely talked to me. Something is definitely wrong and it looks like it’s becoming a bad practice that repairmen would just report that they have done their job and even use the client’s name. PLDT should do something about this because it’s destroying their reputation and it’s the customers like me who continually pays for the monthly bill even if the service isn’t working that is suffering.
We have been a customer of PLDT for some time in Surigao our conection was broken for 12 days and all we got was excusses service man is bissy wire broken etc etc now we lose the internet at least once a week for a day. When we complain the manager is out of town etc etc we would change providers but the others do work here. We can not give our real name because our connection will be cut off again Suigao branch think they and have the power over all their customers if you complain to much they stop your connection simple. Some thing needs to be done about the Surigao branch and the service they do NOT provide.
Dear PLDT,
What’s wrong with your service? I’ve been experiencing very sloooooow Fiber internet connection the past 2.5 weeks now. The last complaint reference no. I filed is #23534231. Like the previous complaints I filed (e.g. last week was ref. no. 23440576), no one cared to call or visit me regarding the problem. I did get a sms about system maintenance last week but that’s all about it. I filed a personal complaint so I expect a personal update. Honestly, my 15Mbps DSL connection before was way faster than the supposed 50Mbps fiber connection that I should be getting for my plan. I’m now just capping 3.5Mbps download speed (sometimes at dismal 1.8Mbps) and average upload speed of 7.5Mbps. Average ping is 500+ ms! What’s wrong? I’m paying monthly plan of P4,750+ and this is all I’m getting? Adding insult to injury, 2 days ago you cut my internet connection bec. of alleged unpaid dues in the amount of P700. The said amount was in fact the difference of an erroneous over posting of PPV subscription of P999 instead of just P299. Such incident was duly filed via your customer hotline & I was promised a reversal so when I paid my bill, I purposely deducted the P700 over posted amount. But alas, a few days later I was immediately denied internet access faster than your promised 50Mbps speed!!! Had to call again & explain before my internet was restored (& I even paid the P700).
So, what’s up now, PLDT? Is my internet connection (or those within my location) being sacrificed bec. of your on-going system maintenance &/or expansion? Just tell me the truth & perhaps I’d understand! When can you provide again your promised lightning finer speed internet connection? With all this mess I think it’s even fair that you extend a bill reprieve or rebate equivalent to the no. of days (12.5 weeks in my case) of lousy internet connection.
I hope by this email I get a reply this time and I’m hoping it’s sensible one.
Respectfully,
Acct No. 0254405752
Tel. No. (032)384-0130
I am a PLDT subscriber for more than 2 years now and I am happy of the services rendered. Last week, I purchased additional 10GB for my account 0767622600 because according to MyHome DSL I have already consumed my monthly allowance for the month, of which I the start of another month is today September 25, 2017. Last night, another notice to me from PLDT that I have again consumed the 10GB I purchased. How true is this? May I be cleared of my doubts? Thanksw for your kind consideration
My wife filed a complaint that our telephone 7275312 and internet were not working on Feb 16,2017 at 9AM under ref # 200003133. On Feb 18 she made a follow under Ref #20040890. Your representative Mr. Carlo Quilala informed her that a serviceman named Jessie Prado filed a report that at 2PM he talked to me and I confirmed that the service was already restored. this is a total lie because at that time we were attending a wedding reception and nobody ever talked to me. I got mad because not only our mean of livelihood relaying on the internet was very much affected but mainly due to this dishonest guy who not only failed to do his job but still filed a false report. We are holding PLDT shares and we don’t expect our company employees doing things like this disservice to our customers.At 10 this morning my wife made a follow up again under Ref #20040890 since the service is not yet restored inspite of our urgent request. By the way, Mr. Carlo Quilala refused to allow my wife to talk to his manager so that we can personally relay to the management this unprofessional action of your service personnel. We hope you will take immediate actions on our request.