Contact of Pick n Pay customer service (phone, email)

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Contact Pick n Pay: Find below customer service details of Pick n Pay in South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the retailer. Reach the customer service below for queries, complaints or feedback.

Head Office
101 Rosmead Avenue
Cape Town 7708
South Africa

Customer Service
Phone: 0800 11 22 88 (store related)
Phone: 0860 30 30 30 (online shopping)
Email: [email protected]

About Pick n Pay
Pick n Pay is a South African retailer that was founded in the year 1967. The supermarket chain has its headquarters at Kenilworth, Cape Town and employs more than 50,000 across the country. Store types include Pick n Pay Supermarkets, Pick n Pay Family, Pick n Pay Clothing, Pick n Pay Hyper, Pick n Pay Express, Pick n Pay Mini Market and Pick n Pay Pharmacy. The brand is also found in Botswana, Mozambique, Zambia, Zimbabwe and Namibia.

You can locate a Pick n Pay store nearest to you address here. You can filter stores by department or services such as courier, insurance, money transfer etc. If you enjoy shopping online, Pick n Pay operates an e-commerce channel where you can purchase products using major credit cards. Product categories you will find include Bakery, Beverages, Deli Meats, Dry Groceries, Fresh Food, Fruits & Vegetables, Frozen Food, Cleaning Accessories, Medicines, Cosmetics, Toiletries, Housewares, Toys, Home Appliances, Clothing, Smartphones, Computers, Electronic Accessories and Stationery. There is a ‘Specials’ section on the website where you can track what items you can get on bargain.

Points can be earned at all Pick n Pay supermarkets, hypermarkets, and family stores. You need to become a Smart Shopper member to earn and redeem points and enjoy other benefits. Pick n Pay will refund goods if shoppers are not be satisfied with the quality. Perishable items cannot be returned. Note that all refunds will be processed within 7 business days. For more information or queries on store locations, refund, cancellation, returns, or others, reach the Pick n Pay customer service.

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  1. I am extremely unhappy with customer service Pick and Pay Wonderpark. I cannot drive all the way from to return an appliance that I have purchased from the very same store, only to be sent back. The product has no lived up to expectations, and I expect the Retail Store to be the ones in engagement with their Manufacturers. I demand my refund, and will take this further. There was no decision maker on the Sunday shift. I will never support Pick and Pay going forward. I also work in the Retail sector, and this is the kind of unacceptable treatment that I will never forget.

  2. Hi,my mom and I went to Pick n pay this morning in Tzaneen in Tzaneng mall,and the service there are bad,we want to collect money that my father payed in for me and my. Brother,and the whole time they send us from one till to another,and my mother has to get back at work,so the service was bad at Pick n Pay in Tzaneng mall.

  3. My husband and I went to do quick shopping at Pick and pay Hyper William Moffet, Port Elizabeth, 10 June [email protected] about 15:30.

    My husband is in wheelchair and we noted only 4 tills open and the wheelchair friendly isle in use for normal outlet … absolutely NO RESPECT was shown towards the disabled and no assistance are NEVER available in the shop lastly and the staff are clueless whats where in the shop this is SHOCKING how this once decent pleasant shopping has gone down to a unfriendly environment and experience!!!!!! :( :(

  4. Marilize Marais Reply

    Good morning
    I wish to compliment the staff at Pick ‘n Pay hyper in Boksburg.

    With covid19 in the air one expect the long ques and waiting times.

    1. I was presently surprised by the staff out side the store who immediatly brought you a trolly as soon as you joined the que to add that little bit of needed space
    2. The que was well managed though long not a frustration at all
    3. The cleaning station was,…well clean and efficient
    4. The toilet paper display at the entrance and in the isle created a very assuring sence of peace in the store ??
    5. I am one of those people who currently jiks everything coming from outside. Once again normallyl I expected that I would use a number of cloths during this process, jet in a trolly with a month’s worth of shopping I used only one adding only jik from time to time. Impressive.
    6. Heath safety measures was in place fand available to or all the staff
    7. One concern though is that some of the isle staff do not make proper use of this PPE. Either not using it or placing it incorrectly thus not providing them any protection. People wearing glasses obviously would have a problem with condencation thus opening the nose.

    I am really happy and extremly impressed by the sevice from this store. Please be so kind as to forward the message to the manager.
    Thank you for having our heath at heart

    Marilize Marais

  5. Sandra Behr Reply

    Good Day,
    Can you please give me the reason why Hypermarket, Norwood, can not have
    queuing system at the tills (first till empty, first in queue goes forward) for large
    shopping, and only has them for 10 and under items?
    It is very frustrating to stand in a queue that takes forever whereas the one
    next to you moves very quickly. ALL the shops in the Mall have this type
    of queuing system, why can’t you?

  6. Mazwi Mnguni Reply

    have bought an expired peanuts at PnP Umlazi, Mega city today, and the expiry date was on the 02/02/2020 that’s means it expired 16 days ago and it still kept in the shelf.
    And I took it back to the store and when I get there the security sent me to the Kiosk, and they call their supervisor to attend the matter, without any greating she apologies, and she asked me if I want a packet of peanuts or a refund, I asked her if they can give me my bus fare bacause it’s not my fault that they keep expired goods, she replied, ” It not my father’s store” I was very shocked that there still supervisors who don’t respect us customers, then I asked her to give back that packet of peanuts, I Wil report this matter to Department of Health and will take one step further about this matter because they don’t have respect to their customers

  7. justin jagadao Reply

    Good morning

    Trust you are well

    My mum had been to the Phoenix Pick N Pay yesterday around 11:00 to do some shopping as she was shopping one of the staff members was pushing a trolley full of goods with big black containers that stuff member rammed my mother on her leg and it has swelled up even the skin is removed the management of pick n pay did nothing about it they don’t even monitor the cameras ,I want this matter to be dealt with urgently as she was injured in the store and if there is damage to her leg I will be taking legal acting against pick n pay.

  8. madan kumar magan dayall Reply

    Pick n Pay Lifestyle Centre in Centurion has a problem with their fish slicing machine. The unit has not been working for over 6 months. Whenever we buy fresh fish the counter hand cleans the fish but the slices are uneven We have complained to the management at the fish counter but he says he can do nothing about it. This is very poor service at this store.

  9. I visited your branch today 13/9/2019 and as always no shopping trolleys and basket. I am just wondering on what pick n pay or the manager that runs the branch is going to do about it.
    I had to go to one of the customers to ask if I can have the basket that he was using, I was also approached by someone whilst waiting to pay if she can have the basket that I was using as I was queuing to pay.
    Previously I addressed the dissatisfaction with one of your cashiers. Today also I approached your money market desk about shortage of trolleys and basket. I enquired as to whom must the complaint must be lodged with and was informed the store manager but was not on duty and that one customer had already complained. Does that mean if the store manager is not on duty no one is responsible for the running of the store? I must say the person at the counter understood and was empathetic to the situation.
    Pick and pay Wonderpark you have been given ample chance to redeem yourself. If you cannot run the store up to the required standard close it and give another retailer a chance.
    All this occurred between 16:30 and 16:43

  10. Lerato Tshabalala Reply

    I am highly pregnant….on the 2nd Aug 2019, i went to Pick n Pay Protea Glen Mall. On that day i was made to stand in que, one lady who was standing infront of me, approached one of the Supervisor, who was arrogant and worse part she was female… Even Taxis marshalls people who are normaly bully and arrogant, they dont make a pregnant woman stand in a que.

  11. I was shopping at Hyer by the Sea yesterday 16 August 2019 I was in the <10 items queue and had 11 items in my trolley to my amazement the cashier actually refused to serve me although there was only 1 other person in the queue.I could have taken 1 item out of the trolley then I would have met your strict 10 items criteria but bearing in mind there approximately 5 cashier present but only 1 customer in the line.I had come out of the line and pay at Cashier Sphume Mngwengwe and the Cashier who was unfriendly and confrontational needs to blush up on her customer satisfaction skills rather than just "doing her job" this cashier was the first person in the last last row of the 10 items & < queue. I called the Customer Care line 0800112288 but I have received no response from Hyoer by Sea.
    I have a customer with Hyer by the Sea for over 25 years Smart Shopper number 7353280006879445 in my wife's name Mrs J Govender.
    Maybe some other store will appreciate my business.

  12. Pick and Pay Steeledale has no customer service or goods as per advertised. I have been at this branch for 3 weeks and there is no stock and yet they are advertising for goods they cannot provide to the customers!! This is a wastage of my time and fuel to keep checking if they have store. This service is disgusting!

  13. Dear Sit/Madam,
    I wish to express my dismay with the extremely poor service experienced at your Centurion Branch. My wife and I visited the hypermarket at Centurion this morning (28 June) wanting to buy a total of 88 Pepsi Max cool drinks. For this we have received a rain cheque some time ago. When we got hold of the person working in the particular section, we were told that he would fetch the pepsis from the storage space. We waited and waited with no response from his side. When my wife approach somebody at the entrance to what we believe the storage area was and asked her to check on what has happened to the person that helped us, she was told to “just wait”. After approximately 15 to 20 minutes I went to the office and spoke to, what I believe to be a manager, about our problem. She went to the area asking where “Oupa” was. When Oupa was not located, she apparently went to the storage area. That was also the last time we saw her. It should be noted that the store was not busy at all as it was early morning and only a few customers where in the store. After a further period of waiting without any further communication we eventually left the store. Needless to say that we were extremely disappointed with the extremely poor service and the fact that the staff does not seem to be concerned about the customers and the service that they render.

  14. Riana Rosenbaum Reply

    Dear Customer Service Manager

    I recently purchased some clothing items under your Soft label and was delighted to find that the track suit pants in the size Small fitted me perfectly while the matching top, also in size Small, had sleeves long enough for my unusually long arms and moreover, fits so snuggly. The fabric is terrific.

    However, as soon as I got home to wear the items I realised that I far prefer for the fluffy outside of the fabric to be against my skin and I promptly turned the track suit bottom inside out and have worn it like that ever since my purchase! It is much warmer with the outside texture of the fabric worn on the inside. Otherwise I am impressed with the styling for this range you have added to your clothing section. I am a very regular customer in your clothing departments and rarely walk out of the clothing section without having purchased an item.

    Kind regards
    Riana Rosenbaum

  15. Margaret Burger Reply

    I am at Hypermarket by the Sea, Durban. If the store is open until 7.00 pm surely there should be sufficient tills to service customers at a reasonable speed. 4 large shop tills open before 6.00pm. Queues are long. I will make sure not to shop at Hyper after 5.30 in future. I get caught each time. Really frustrating to take so long this time of day.

  16. I want to say a Very Big Thank You to Pick n Pay for giving us such an awesome and friendly
    Store Manager at Pick n Pay Baywest, Port Elizabeth.
    Zandi is an exceptionally wonderful and sweet lady. She respects the customer, is very kind and courteous. Now, Whenever I shop at Baywest, I am very happy. Whether it’s early in the morning or late in the evening, no matter what time of day, if Zandi sees you she will definitely greet with a sweet smile and a pleasant ‘hello’.
    Thank you Pick n Pay for sending Zandi to BayWest Pick n Pay in Port Elizabeth. We the customers really appreciate her kindness and efficiency but, most of all we appreciate Zandi because of her sweet, kind and pleasant nature. I wish Zandi well in her position here at Baywest Port Elizabeth and pray that she will excel achieve great success in her career in the Pick n Pay Group.

  17. On Thursday I visited your Maponya Mall outlet, Firstly queues were too long, less cashiers, Till points cubicles are falling apart, conveyor belt at times never work, Arlam Bells that indicate which till to go to are completely in state of disrepair that is according to the Cashiers, Secondly the trolley wheels are broken, baskets are filthy you cannot even carry it around, the vegetables are not fresh, it runs across other outlets including Dobsonville Mall, the gouda cheese that I bought was off colour and very stall
    I personally think that Pick and Pay is ignoring us for one simple reason, because we’re Black Consumers and we are generally ignorant about consumer rights
    I am disappointed, we are not getting the same deal as customers

  18. Gerda Pieterse Reply

    Pick n Pay Meerensee

    This franchise should be investigated.

    After the December holidays everything was suddenly a quarter more expensive: mushrooms that are always R21, cheaper even in town, are now suddenly R25. Meat idem ditto.

    Specials are not honoured at the till – you have to fight for it. For some ‘Savings” that product will not be available on that day. Today it was Clover cheese on special: but only Parmelat and Lancewood cheddar on the shelf. Last week a set of pans was on special, the man in front of me had bought a set. He demanded the printed price when a different price was rung up. The manager was called – he eventually got the discounted price, but when we said we’ would also be interested in a set at that price, the manager actually sprinted to the shelf and took all the pans off.

    The Smart shopper card: The kiosks are almost always off-line and cannot be used. I was told to use the App instead. Apparently this doesn’t work either. The recent discount (buy R500 and get R50 off) I loaded to my card from the app. We shopped and the the discount did not reflect. The manager said I should have asked for it at the till, but he’ll organize a refund. We then had to have ALL our groceries (R800 worth, including frozen goods) unpacked, handled and rechecked at the cigarette counter (of all places!)! The groceries were returned in a trolley without the bags – we demanded that it should go back in the packets we paid for. We were then told we should have loaded the discount at the kiosk, but here is a R50 note (cash) It took two hours.

    The Smart shopper card is a farce – rather let discounts reflect on the item

    Pricing on the shelves is haphazard and often incorrect.

    Shopping at this branch is a disaster – you first have to find items – no plan there – it is like a treasure hunt; then you have dodge the packers who will run you over with their trolleys; floor staff stand around fiddling with their cell phones or talking to each other, blocking the aisles

    The tills are always understaffed and long queues that don’t move are the norm. The staff have no idea what the “next shopper please” bar means. My partner actually got reprimanded for using it!

    Cashiers are often rude and don’t acknowledge a shopper parting with their hard earned cash.

    For a lesson in good customer service, please go across the road to Spar, where the staff is friendly, service is quick and supervisors are always at hand.

    We would like to have feedback on this issue

  19. Good day
    Can you please look into the management of Pick n Pay, Meerensee, Richards Bay. We have the following problems :
    Some items are just not available – Oast so Easy – Regular not available for months
    Fresh cream – the last week – nothing on shelves
    Various spices not available.
    Sprite zero cans (single) and half litre bottles not available.
    Service inadequate – only 3 tills open on Saturday and Sunday mornings – lines at tills are far too long and managers are not helpful. One tells a customer that if she’s not happy, she must go shop somewhere else.
    This is a complaint by NOT only myself. If you do a survey at this shop you will find that most customers are unhappy!

    Please assist soonest.

  20. Andrew Chipwende Reply

    On three ocassions, I have bought rotten sausages at PnP kabulonga, Woodlands and Makeni shops, within ended up feeding to my dogs.

    I will report case to health authorities should I have another such experience

  21. As my Pick n Pay store is located nearby we tend to support it. However as I went in today to buy avo’s and bananas I could not believe the prices. R19.95 per avo and R17.99 p/kg for bananas. This is crazy . I’m not sure if it’s a mistake or what but the prices are just too much.

  22. Rehana Davids Reply

    Hi , I live in Australia and wanted to know if I can buy groceries online for family living in Cape Town. If you have the facility to do this I would love to know what I need to do so I can start buying online. Your assistance in this would be greatly appreciated

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