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Contact of PHLPost customer service (phone, email)

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Contact PHLPost: Find below customer service details of Philippine Postal Corporation, including phone and email. Besides contact details, the page also offers a brief overview of the postal company and its services. Reach the PHLPost customer service below for queries, complaints or feedback.

PHLPost Head Office
Philippine Postal Corporation,
Central Post Office,
Liwasang Bonifacio, Manila
Philippines
Phone: (02) 527-8327

PHLPost Customer Service
Phone: (02)854-5467 / (02)854-4613 (Express Mail)
Phone: (02)854-5257 / (02)854-0086 (Air Mail)
Email: [email protected] (Express Mail)
Email: [email protected] (corporate)
_____

About Philippine Postal Corporation
phlpost-logoPhilippine Postal Corporation, also known as PHLPost, is the national postal service in Philippines, launched in the year 1837. Headquartered in Manila, the state-owned company was popular as Philpost till 2011. The PHLPost network includes close to 1,400 post offices. The provinces span Cebu, Negros Occidental, Pangasinan, Bulacan, Cavite, Laguna, Iloilo, Batangas, Pampanga, Rizal, and Quezon, to name a few. On the website, you can search a post office by province or zip code.

Besides a friendly location finder, you also have tools to track and trace a package or get rates for a particular package/parcel. PHLPost’s range of products include Mail Services, Logistics, Warehousing, Retail Services, and Postal Payment. Under Mail Services, you have International Express Mail Service, Domestic Express Mail Service, Express Pouch, Ordinary Mail, Priority Mail, Registered Mail, Air Parcel Post, Surface Parcel Post, Insured Parcel Post, Direct Mail, Collect-on-Delivery Service (COD) and Fax Mail Service. The logistics and warehousing covers freight forwarding/delivery and warehousing services. For more information or queries on post office locations, parcel tracking, delivery time, international shipping, or others, reach the PHLPost customer service.

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18 Comments

  1. Shellanie Cuizon Reply

    Good day! Please advise when will I get my package. The tracking number is CH085885910US. It’s been in the country since December last year. It was sent as priority mail but it’s been more than a month now and I haven’t received it yet. I’ve sent multiple emails to ‘[email protected]’ but i have not received any response at all. Thank you.

  2. Melody Tonacao Reply

    Hello I am a recipient of a parcel bearing a tracking number EJ248426570AU. It says that it is attempted delivered but I didn’t received any call or text on that day. I need a follow up on this as I need that parcel asap. We paid Express payment for that so it will arrive on me the shortest possible time. Thanks

  3. Dianne balanay Reply

    Hi! I would like to follow-up my package for I haven’t received it yet. Bearing the tracking number ES267437495KR, it was arrived in Manila last August 06, 2019 but until now there is no movement in its status still it was in PHZONE7 last August 07, 2019 as my latest update. It was not delivered in my local Philpost address when I went it there. I called your customer service hotline but nobody answered the phone. Please advise me when will I received it. Hoping for you response regarding this matter.
    Thank you!

  4. Rowena Oracion Reply

    Hi! I would like to follow-up my package for I haven’t received it yet. Bearing the tracking number ED71440315IN, it was arrived in Manila last June 12, 2019 but until now there is no movement in its status still it was in PHZONE7 last june 17, 2019 as my latest update. It was not delivered in my local Philpost address when I went it there. I called your customer service hotline but nobody answered the phone. Please advise me when will I received it. Hoping for you response regarding this matter.
    Thank you!

  5. I mailed a package from the US, Tracking number: CH06989628US on May 24, 2019. I have tracked the package as far as the Manila Central Post Office where it is shown “In Transit” June 1, 2019. The date is now June 11, 2019. Why does it take so long to deliver packages in the Philippines? I suggest the Philippine Postal Inspector Services get involved, investigate the system to find who is handling packages after they leave the Central Post Office, prosecute thieves, and jail them. The Postal Service in the Philippines is a disgrace that does not speak well for the Philippine National Government.

  6. Can i ask where is my package now?
    No more update since May 9, it says processed through facility and in transit to the destination..
    Here’s my tracking # CH068045600US

    Please give me an update, thank you

    • Did you hear anything ??? My tracking number is also a CJ ending in US..

      the Postmaster in Dumaguete told me that the contract for mail distribution, TransPac airline or something, expired about the first week of may. No contract is now in place so, duh, no delivery… Do NOT ask why the service did not renew the contract BEFORE it expired. Remember this is the Philippines…

  7. Hi, I just want to know if where is the package that I sent to my husband. The tracking number is EE 196331957CA, it was supposed to be delivered 7 days after I sent it not until now My husband dorsmt receive it yet. I’m trying to call your customer service hotline but unfortunately got no one to talk to, the calls goes directly to your voice mail. Can somebody response to this please. I spent so much money to send those package. Thank you.

  8. Karenn Alagad Obut Reply

    Good day? I just want to ask regarding my parcel. I haven’t received my package yet. The tracking is # CD317411476JP it’s almost a month since it was sent from Japan. Please give me an update when will I receive it. Thank you

  9. I sent a small package to my mother in Pampanga on February 23 from US as a registered mail. Last tracking, it was processed on March 8 in a facility in the Philippines and is in transit to its destination . Today is March 21st already and my mother hasn’t received the package yet. I hoped you can help me locate the package.
    Tracking number is RE097690663US.
    I hoped that my case and others who are inquiring has been resolved since I don’t see replies from Phil Post that these concerns were addressed.
    Thanks

  10. I am a postal store in the United States. I sent parcel to a very poor family in December 2018 of which I can see arrived in the Philippines however it did not arrive to its destination. I am so confused!! I spent money to get this there and it appears it is sitting somewhere at your facility. I sent this package about 4 months ago now and can easily see it stopped at your facility. I need an update asap and I need this package to get to the family it was intended for.

    I have a tracker on the package as well as video footage regarding this package and its contents.

    CT000180418US

    I can easily see on my end what is going on. I need someone to tell me why the package did not get to the family it was intended for.

  11. My order from ZAFUL were already at PhilPost as it was shown in my tracker. The last update was on Jan 24, but until now it has not been updated. I hope to receive it asap. Kindly check its status please. Tracking Number is RU302467880NL

    Thank you!

  12. Corina Green Reply

    Hello, I sent a package to my nephew in Cebu City on Dec. 17,2018 and when i track it, the package arrived in Manila on January 3, 2019 but until now the package is not deliver yet. Please forward the package in Cebu and do not put on hold. Package number CH058449478US.

    Thank you

  13. Leslie Seradilla Reply

    Hi,

    My package from US arrived in the Philippines on December 6, 2018 and the status is still in custom for examination. How long is it take to examine a small package there? Are you guys still planning to release it or its gone? Here is my tracking # CH055682411US. I already request here in the US to investigate.

  14. Jonalyn Albero Reply

    Hello, I just want to inquire where is the parcel from Hong Kong and when is the earliest possible day it will be delivered. It was already in the Philippines since August 6, 2018 and received at Philippine Post Office last August 9, 2018, but still no delivery of the item and no movement in its status. Hoping for your response regarding this matter. Tracking Number: LP014010060HK. Thank you

  15. Hannah Villacencio Reply

    Hi,

    I haven’t received my package yet. Tracking # CJ163547524US it’s almost 2 weeks in MNL CENTRAL MAIL EXCHANGE CTR AIR (May 25, 2018). My colleague from Davao already received his package. Please advise when will I receive it. Thank you

  16. Katherine Villabeza Reply

    Hi. Would like to ask where is the package from Netherlands. Already in the Philippines Delivery office on April 20, 2018 but it’s still not delivered to my address. I was trying to call customer service as well but no one’s answering the phone. Kindly update the status of tracking #: RP017416325NL. Thanks!

  17. Katherine Delos Reyes Reply

    Good Day. I just want to ask where is the package from US. It was already in the Philippines since October 7, 2017 and arrived at Philippines post office on October 12, 2017. but until now no package is coming. It should be deliver at my address given. Please kindly give me feedback on where is the package right now. Tracking number: CX280388057US. Thank you.

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