Contact PetSmart: Find below customer service details of PetSmart, US. Besides contact details, the page provides a brief overview of the pet food and supplies retailer and its services. Reach the PetSmart customer service below for queries, complaints or feedback.

Head Office
PetSmart, Inc.
Store Support Group
19601 North 27th Avenue
Phoenix, AZ 85027
(623) 580-6100

Customer Service
Phone: 1-888-839-9638

About PetSmart
petsmart customer servicePetSmart is a leading retailer of pet food and pet supplies, founded in the year 1986. Headquartered in Phoenix, Arizona, PetSmart operates in over 1,450 locations in the US, Puerto Rico and Canada. It operates approximately 203 in-store PetsHotel dog and cat boarding facilities. Employing over 53,000 associates, the Fortune 500 company helps save the lives of more than 500,000 homeless pets each year. PetSmart also operates the websites:,, and

Locate a PetSmart store nearest to your address here. Stores can be located by postal code or service (adoptions, training, PetsHotel, grooming or veterinary). Pet owners can also shop for products directly on the website. Items that can be shopped include pet food, dental care, vitamins, beds, blankets, clothes, toys, grooming supplies, shoes, furniture, odor removers, among others.

Payment for shopping online can be done using Visa, MasterCard, Discover, American Express, PayPal and Gift Cards. Shoppers can pick from standard delivery that takes 3 to 6 business days, or expedited shipping that has products delivered in 1 to 2 business days. If you are not satisfied with your product, you can return same within 60 days for a full refund. Products must be returned in original packaging and unused condition.

Looking to groom your pet? You have the PetSmart Grooming Salon operated by trained and certified pet stylists. You can pick a package right on the website. The grooming salons are located inside almost every PetSmart store. There is also the PetsHotel that offers individual care for all breeds of dogs. Day Care for dogs includes 30 minutes of group playtime. PetSmart also operates the Banfield Pet Hospital that offers preventive pet health care, veterinary surgery, pet dentistry, among other services.

Register for the PetPerks rewards program to earn points on shopping at PetSmart. There is also Gift Cards for those looking to surprise their loved ones. PetSmart Gift Cards can be purchased and redeemed online or at any of its retail stores. For more information or queries on store locations, payment, refund, cancellation, or others, reach the PetSmart customer service.

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