Contact Oui.sncf: Find below customer service details of Oui.sncf, including phone and email. Besides contact details, the page also offers a brief overview of the travel company.
Head Office
2 place de la Défense,
CNIT 1, BP 440, 92053
Paris La Défense Cedex, France
Customer Service
Phone: 3635 or 01 84 90 90 90 (France)
Phone: +33 9 70 60 99 70 (rest of Europe)
Email: nil
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About Oui.sncf
Oui.sncf is an online travel company selling tickets and rail passes for travel around Europe. Launched in 2000, Oui.sncf is a subsidiary of SNCF, the state-owned rail company in France. According to the website, Oui.sncf is the official European distribution channel of SNCF for online sales of tickets for travel throughout France and Europe. The website is available in 12 languages, with dedicated versions targeting travellers in Germany, Belgium, Italy, Spain, The Netherlands and Switzerland. Headquartered at La Défense, Hauts-de-Seine, Oui.sncf employs more than 650 staff. The sale of tickets are administered through the ecommerce platform, smartphone apps, ticket offices and more than 15,000 approved travel agencies.
On the Oui.sncf platform, you can book your tickets as well as plan journeys, track offers and get inspiration for new destinations. Tickets can be searched and booked for high-speed trains TGV, iDTGV, Intercités, as well as Thalys, Eurostar, Elipsos, TGV Lyria, TGV France Italy, TGV France Spain, CityNightLine and Italo. Not just train, travellers can also search and book bus tickets. You can input the station, address and place name to begin a search for a specified date and time. You can search for direct trains, or ones offering discount or loyalty cards. Popular discount cards listed include Carte Jeune, SNCF Awards, Carte Avantage, Carte Liberte, Companion Carte, Abo Forfait, Abo Frequence, BahnCard, Thalys rail cards, Railplus railcards, and Pass Interrail.
The search results on the website will show lowest for that date, along with details of prices for an entire month. You can know the duration along with the booking terms and conditions. Payment for tickets and rail passes can be made using Visa, MasterCard, Discover and PayPal. Travellers can manage all their trips from the user account dashboard. Tickets can be printed at home or even retrieved at a French railway station. For bookings made at least 7 days prior to departure, you can request free home delivery. As for seating options, it depends on the type of train selected. For a comfortable journey, look for 1st class seats. Business class seats come with spacious seats, selection of magazines and high quality food and drink served at your seat. TGV trains offer seats that are reclinable with headrest, folding table, footrest and individual reading lamp.
You can browse the Help section to know the baggage allowed for your travel, and whether you can travel with your bike or wheelchair. The cancellation policy varies according to the train and class. You can find the cancellation terms listed on the confirmation email. Refund will be made to the original payment method. For complaints or queries on payment, cancellation, refund, career, or others, reach the Oui.sncf support.
