Contact of customer service (phone, email)

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Contact Otto: Find below customer service details of, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
Otto (GmbH & Co KG)
Werner-Otto-Str 1-7
22179 Hamburg, Germany
Phone: +49 40 64610

Customer Service
Phone: 01806 – 30 30 30
Email: [email protected]

About Otto
Otto is one of the largest ecommerce companies in Germany, with its history dating back to 1949. Popular for being a mail order company, Otto is headquartered at Hamburg, Germany, and operates as part of the Otto Group. The platform today boasts of more than 6.5 million active customers and each day welcomes 1.6+ million users. All operations by the multichannel retailer are managed through the 4,350 employees across the country.

Orders can be placed through the online order form, website shop and phone. You can view the catalog online to know the trending and discounted items on sale. If shopping on the website, you can find categories that include men and women’s clothing, kids apparel, swimwear, shoes, fashion accessories, home decor items, furniture, toys, kitchen appliances, home appliances, and electronics. For discount shoppers, Otto has a separate Sale section.

Purchases on can be done using Visa, MasterCard, American Express, and PayPal. Shopping can also be conveniently done through the iOS and Android smartphone app. Cannot afford that favourite appliance you are interested? Otto provides installment through which you can own a product and pay in three, six or twelve months. The monthly surcharge and interest rate are published on the website.

During checkout, you can see the shipping options provided by Otto. You have standard, 2 day and same day delivery options. Shipping costs vary according to timeframe and weight. Otto also partners with Hermes, allowing shoppers to pick the item from any of Hermes’ nearest PaketShop point. Note that Otto only ships to locations within Germany.

Shoppers enjoy a 30 day return policy on the website. Products can be returned by packing and sending the item to warehouse or by delivering at nearby Hermes point. For more information or queries on payment, cancellation, refund, shipping, career, or others, reach the Otto support.

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