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Contact of Opodo customer service (phone, address)

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Contact Opodo: Find below customer service details of Opodo.com, including phone and email. Besides contact details, the page also offers a brief overview of the travel company. Reach the customer service below for queries, complaints or feedback.

Head Office
Opodo Ltd,
26-28 Hammersmith Grove,
London, W6 7BA

Customer Service
Phone: 0044 800 368 3866
_____

About Opodo
Opodo is a European travel portal that has been in business since 2002. Through the Opodo platform, visitors can purchase airline tickets, hotels and book holiday packages. You have access to over 500 airlines and 1 million hotels in 225 countries. Opodo also separate websites for key regions in Europe, including UK, Spain, France, Italy, Germany, Switzerland and Denmark.

For booking flights, you can select the date, origin, destination and filter the best from the search results. You can narrow down results by airline, price, schedule, among other options. You also have the Top Offers section to know what is the discounted and best. You can club your flight and hotel for better savings. Download the Opodo smartphone app to do book your flight or hotel while on the move. You can also view and manage your booking by signing in to your account. For more information or queries on payment, refund, cancellation, discounts, or others reach the Opodo customer service.

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53 Comments

  1. Opodo travel agent UK had booked 4 tickets for me to Oman just before Covid 19, the flight cancelled and I requested a refund which was processed. Opodo received my refund of £1729.58 in Nov 2000 from the Gulf Airline. Opodo kept my refund and did NOT transfer it to my account. Every time I ring Opodo, I receive a recorded message stating that my refund was processed successfully and it will be in my bank account in 3-7 days. It is three years now and the refund was not transferred to my account. I wrote many messages in the Media and contacted Opodo but in vain. My booking reference number is-4877976625.

    • I booked and was charged for a two-way ticket by Opodo, got the confirmation in “Opodo app” and got to my destination but couldn’t get the flight back. Apparently, the airline didn’t confirm the return flight with the airline and all they could say is that nothing can be done. I would have to book my return ticket again and Opodo would issue a refund for the return flight that I can get in 3 business days. Meanwhile, I’m stuck in a city, with an infant, having to miss out work and nowhere to stay! Absolute disgrace! I have never been so distressed.

  2. I’ve been charged for a Prime membership that I didn’t know I’d subscribed to. How do I cancel the membership and get a refund?
    The website procedure to cancel is very complicated with unclear instructions and I haven’t managed to actually speak to anyone at the company.

  3. Terrible customer service. I have been waiting for a refund since July. Each time I try to contact I am told to contact the airline who assure me that the refund was made immediately to Opodo. Eventually I spoke to someone who agreed that opodo had my money but they have still not refunded it. Dreadful communication and misleading information all the time.

    • Oh I understand you… Brace yourself, I have been waiting for a refund for 4 and 1/2 months for a flight that was cancelled by the airline. It is appalling. Total lack of professionalism, liars, and illegal treatment of their customers. This is a total breach of contract and I am going to take it higher up. I called the airline who also told me that they should have refunded me a while ago, within 14 days! You cannot speak to a supervisor nor a manager. Opodo is definitely written off my list of travel companies I will use going forward and I will make sure that my friends and family do the same. There is no care for the inconvenience caused to their customers, they are just thieves. I never leave negative feedback, but I am doing it now to save the time, energy and bad experience to other customers of Opodo. This is not a trustworthy company, their is no customers fair treatment and definitely a very poor useless customers service.

  4. Literally agree with all comments above with regards to the customer service. Booked flights to turkey Istanbul, was not informed i cant book luggage on after. Have called to ask if they can add luggage or change the flight to anything with luggage and they literally offered me no alternatives. Poor customer service made me go back and forth with airline and them! They should have informed me prior to booking. People on the phone are NO HELP AT ALL. They are rude and dont want support or offer alternatives, literally stuck with flights.

    • Adam Shields Reply

      Booked a car through Opodo, only to arrive in Chios and find that the car rental agency didn’t have any cars available. Rang Opodo, were informed that the money was with the car rental company. Rang the car rental company, and our booking number was still active, (as we hadn’t hired a car) and for that reason they had not received any funds. 3 weeks later, we are still waiting on a refund, and they are almost impossible to get through to. Remind me never, EVER, to use Opodo again.

  5. Debbie Davies Reply

    I used Opodo to book a flight to Crete in May 2022. At that time, this company did provide me with this cheapest quote for a flight so I signed up for their services. The very next time I went to use their service my membership of £59.99 had been taken and on top of that all quotes were higher than any I found following a simple google search.

    Obviously I wanted to cancel my membership and secure a refund. I would say that the first round of calls met with the expected corporate line. It was incredibly frustrating and annoying but I persevered and insisted on speaking to management. I had clear proof that service did not provide what represented.

    I was put through to Nitin. To be fair he did listen and dropped the party line quite quickly. He was extremely professional and competent. A complete but welcome surprise from my experience with their first tier customer service. As promised my refund was approved and back in my bank within days. I guess I’m suggesting persevere.

    • Opodo car hire is a complete scam. Cannot get a refund and getting through to speak to someone is impossible. Please do not use this company – I’m obviously trying to take legal action but it’s not easy. The best thing the public can do is NOT USE OPODO

  6. Impenetrable. They took a subscription without checking and it’s impossible to talk to anybody about this or log-in matters. It used to be possible to get through to a living person but not any more.

  7. I was never in contact with them, never asked for Prime subscription, but they charged me for Prime subscription. No idea how to talk to a real person, tried many times. How could they get my card data?

    • Same here, charged me for Opodo Prime and God knows how to get my money back now, I haven’t subscribed for it, fraudsters, reported to my bank already

  8. I echo almost everyone’s comments above, slating Opodo’s service. My wife booked flights to and from Aberdeen to Birmingham for July. The outbound flight turned out not to exist. It was for a major family event. No success online to sort out so sent e-mail and got redirected back to the on-line, round and round. My wife eventually managed to speak with them after second attend and hour and a half to be told they had sent a corrected confirmation (they did not) and the booking was non-refundable despite us being primarily sold a flight that does not exist (breach of contract and selling something that did not exist). No trust, faith, satisfaction of service and will not use Opodo again.

  9. Opodo’s customer services are a joke. I dont even think they know the meaning of the words Customer Services. They are a dreadful company, quick to take your money off you, impossible to get any money back from them.

  10. Booked a flight through Opodo with Turkish Airlines for 2 of us and had to change my return date due to unforeseen circumstances. and because I had checked in was told that I had to get Turkish Airlines to cancel the check in. Turkish Airlines said Opodo had to do it, subsequently, after 8 hours on phone was told I couldnt change it and was asked for £1800 to buy another2 tickets (for the next day). I bought them through Skyscanner for £480. I would never use Opodo again. They were not interested in our problem and even put the phone down on us. Shame on them.

  11. Opodo owes me about £90 through a combination of factors (unauthorised charges on my credit card and an unwanted Prime membership which their representative agreed to cancel). They have ignored repeated messages to [email protected].

  12. In April I have bought a two-way ticket from Opodo and it was the worst experience I ever had.
    I have tried to find a flight with 30kg luggage limitation and I am sure that I have bought the tickets for 30kg for both sides but for on of the flights I have been told that my ticket has 20kg luggage limitation and I have lost a lot of money because of the things I could not take with myself. Also the flight has 1.5 Hour delay which could lead me lose my connection flight in Istanbul. The other thing is that in my ticket it has been written ‘Turkish Airlines’ but the Plane was a simple low quality Anadolujet. Why? I just want to know how can I take difference money back as I have paid for tickets with 30kg luggage limitation? I am totally dissatisfied with your website and services.

  13. I booked with the company in March. I left the E off my surname, I spoke to the Robot, sent a letter to Head office, after numerous emails they rung me to say they would do it £30,two hrs later they emailed me to say they can’t do it because the airlines won’t allow it. I spoke to the airlines and because it’s not until November they said it was ok. I was hoping to see my son in Australia but I think I’ve lost my £3600. I’ve tried ringing them and the phones are dead. I’m at my wit’s end

  14. I booked my flight for the 22 of April 2022 for the UK and to return May 14, 2022. Having arrived in the UK, I received an email from AirMaroc that my flight is been cancelled and rebooked for the 12 of May, a scheduled departure I am not prepared for as i was having a scheduled appointment on the 12 of May, on of the purposes for which I flew. After receiving the email, I contacted Opodo on the 5th of May to have them inform about the abrupt change which doesn’t suit me and that I would like a rebooking any date beyond the 14. Opodo promises to resolve the matter In 6 hours and get back to me. Till now I am still waiting. Disgustingly, they summoned the bravery to ask me give them additional money of £ 400 GBP for rebooking which is equated to a new booking and I told them it is not possible and I won’t do such. I considered this action criminal and reckless exhibit of bad moral judgment and a useless customer service. Least to mention the lies, and deception the staff-base is trained to do.

  15. Having arrived for my flight the usual 2 hours early. I discovered that Opodo had changed my flight without informing me. I asked at the Turkish airline desk when she finally arrived that there’s was a problem she was arrogant and spoke to me as if I was stupid, and said that they sent me an email but when she had shown me my email address it was wrong. I now have to sit in the airport for another 5 hours before my flight. At least I’m on it I hope and am able to catch my connecting flight.

  16. I was not even aware I was a member of Opodo Prime. After a huge amount of effort, I found a way of communicating with a person, rather than a robot. I queried my credit card payment and was told I had signed up. I never knowingly used them. I tried to cancel. I was told by my bank and Opodo that they would not refund. Opodo assured me that it was 12 months only and would not renew automatically. I did not use Opodo at all. I’ve just been charged for a further year. Again, my bank will not refund. This time I cannot find any way of getting through to a person: the first CS line I rang required a booking number to proceed: I, of course have no booking. The second CS number I have rung (0800 368 3866) simply hangs up.

    • How did you contact them without talking to a robot? I see that they are taking money from my account but I have never bought a flight ticket from them. I have no booking number

  17. I saved up for a year to visit Bali and meet my new born grand son for the first time, however Opodo this faceless and heartless conglomerate has destroyed this long awaited experience.

    I booked tickets online to Bali , unfortunately due to my poor eyesight I mistakenly selected the wrong return date, I tried to modify my booking the next day after realising the error however I was informed that the changes to my booking would cost me an additional £672 (what a rip off).

    I tried to cancel the booking and was advised the I would loose all the money I paid £1980 – that’s predatory behaviour. What happened to the time when people were compassionate and treated people with dignity. Worst experience by far, would never recommend Opodo.

  18. Why is Opodo still being allowed to trade. If any other company acted in this way they would have been investigated by now. We too have been waiting nearly two years for a refund. Qatar airlines cancelled our flight by email and said that for a refund we would have to go to our booking agent. Opodo said they were liaising with Qatar airways and expected it to be about 3 to six months before we’d get our refund. They have constantly lied to us.

    • I am in exactly this boat and have even written to the CEO. Same airline, same situation. Did you get a solution? I am constantly being told that they are talking to Qatar Airway, I even have in possesion a document from Qatar Airways that says “Good for Refund”. I am apalled at how this is taking so long. I believe they are hoping that I will give up.

    • Valentine Steve Reply

      I’m having exactly the same problems with an Etihad flight booked with Opodo for 2020 but cancelled due to COVID. Requested refund 2 months ago and getting knowhere. They lie to me every time.

  19. Like everyone above I have been given the run around by OPODO. I have spent at great expense many hours hanging on the phone line from Malawi, waiting for some HUMAN ROBOT to answer my call and either rebook my cancelled British Airways flight or refund my money. They owe me about £1275 so I am determined to get this repaid. They are a bunch of incompetent people.

    • I too have been waiting for two years to get my refund but have not heard from them. If you have any contact number then please share it with me or any e mail address.

  20. Robert Douglas Reply

    Booked a flight with Opodo, arrived at Heathrow airport and wasn’t even booked on the flight. Impossible to get in contact with them. After 2 hours waiting on the phone I spoke to an Indian operator that informed me I would have to pay £600 to take my flight that day. Just insane! I’ve traveled 75 countries. Never experienced anything like this in all my years. Just WTF Opodo! AVOID!

  21. Same old story. Waiting on their chat blog for over 3 hours to change a flight due to being tested positive with covid. Tried calling the UK number four times and cut off each time. 17 messages to them on Instagram, none answered. Eventually got an answer online from a human being who said I would receive a phone call within 48 hours, I’m still waiting and to be frank not hoping for much. They do not deserve to be in business, if it were a high street shop so many bricks would have been chucked through their windows that they would have closed.

  22. Yep, I have the same issue – they literally keep telling me (different) lies and they pass you between agents at a call centre in India who are useless. Virgin Atlantic tell me they refunded them fully and have given them a voucher code. Opodo have given me a voucher code but it is never accepted when trying to rebook the flights. I am resigned to the fact that I have lost this money and been ripped off by OPODO.

    • They are driving me nuts! I keep calling India, where they don’t have a clue about European Airlines, not even the country I was calling from! They promised emails, phone calls NOTHING!!! My flights were cancelled by the airline. I’m still waiting for the money over a year after.

  23. I booked a flight with opodo flying from Newcastle to alicante. The airline was Ryanair. They took my money from my bank and didn’t send me any details at all. I’ve tried now for 3 weeks to get in touch and at some point in the conversation with either the robot or calling they ask for my reference number, which of course I don’t have so it’s a brick wall every inch of the way

    • This has also happened to my husband and we are not sure what to do why is it so hard for them to send out the information that you need. This is disappointing and stressful that we don’t need.

  24. Simon Butler Reply

    Avoid opodo at all costs. I am not sure if they actually exist or provide anything.
    Paid for car hire which didn’t exist. Uncontactable through any number.
    I will use a reputable company in future

  25. Be very careful before you book anything with Opodo as they cannot be contacted neither by email nor by phone. Total scam. I am waiting for my refund since 2 years now and nothing received. Not recommended

  26. Ahmed Raza Aslam Reply

    Worst customer service ever! Report them and don’t use them ever. Can’t get hold of them. No contact number no email nothing. Sending wrong info out that we can’t change.

  27. I have used OPODO twice in the last week. The first time I booked a flight for my nephew and they put my name at the passenger flying, rather than his. The airline wouldn’t let him on the flight. We booked another flight that had a stop off in Gatwick. When he went to get the connecting flight on to Mexico, the airline said the flight left @ 5AM rather than @ 11.30 and that they had informed all passengers. Neither my nephew nor I received any such notification. He now hasn’t been able to get his second attempted flight. And we CANNOT get in touch with them. I’m trying via the OPODO app using their ‘chatbox’ but they keep saying I have an estimated wait time of (for example) 40 mins…then when that time comes up, they ask me to enter my booking reference again, which I do, and then they give me a new estimated wait time of even longer!!! What is going on with this company?

    • I had a very bad experience in booking flight though OPODO, my sister booked a return fight from USA to INDIA but with refundable option. Unfortunately, due to COVID-19 there were travel restriction and we raised request to refund amount as per their policy but all efforts went in trash. They are not even responding or giving proper justification for not refunding the amount. Its been more than 8 months now we still haven’t received update. We have USD 850 stuck with these guys.

  28. I used Opodo 1st time booking one way from CDG Paris to Beirut by Lufthansa on 14/7/21. I used on line payment by my debit card from CBD UAE. One week later, my bank informed me that UAE Dirhams 243.93 were withdrawn from my account for Opodo Prime without my approval. I do not need the Prime.
    I need you to return back the amount to my account. I sent you 2 reminders by e-mail without reply.

  29. Alejandra K Reply

    I have tried without success to get a simple email from OPODO to confirm the cancellation of my flight. First time I tried was 2 weeks ago, they said they’ll call me back in 72 hours max, but nothing happened. Then I called 3 more times and every time, after making me wait for around 15 minutes (paying number of course), they always told me the same: that they would contact their email department and in 1 hour or less, I should get the confirmation for the cancellation, but again, NOTHING!!!! It is outrageous and extremely disappointing. I absolutely need the cancellation email to be able to contact my insurance and get a refund.
    My booking ref: 7296221348
    Reservation code: NPQGHH (Swiss Airline – Geneve – Mallorca A/R)

  30. Mr Mohamed Issa Reply

    Late 2019, I had booked 4 return flight tickets by Gulf Airline through the online travel agent Opodo, the flight was cancelled as a result of covid-19, I asked Opodo for a refund. Opodo requested that from the Gulf Air lines.
    After months, I had contacted the Gulf Air to urge them to speed up my refund, they sent me an email confirming that they had refunded me, but they sent the refund to my travel agent Opodo in Nov 2020, not to me.
    Opodo has my refund money for more than 7 months now, but failed to transfer it to my bank account. Every time I ring Opodo, I get a recorded message telling me that “my case was processed successfully, and the refund will be in my bank account in 3-7 working days”, all this in vain.
    I could not find a good way to reach a human person at Opodo UK to speak to, all their telephone lines are either unobtainable or have answerphone machines or robot assistance machines which are not programmed for a case like mine.
    I sent Opodo a recorded letter to their office in Hammersmith – London, but the Royal Mail returned it with a note “addressee gone away”. I sent another recorded letter to other address of Opodo, I still wait for a reply before I osculate me case.

    Who knows how to get hold of Opodo

    • Was your issue resolved? My refund is also pending with Opodo since May-2020.
      I can’t get hold of them, all I get is recorded message. It is frustrating and annoying that it is taking more than a year for refund to process

  31. I booked through Opodo to fly with BA and the flight was cancelled by the airline.
    Opodo sent me a refund, but one third less than the ticket cost. I contacted them and they said BA had set the amount. I contacted BA and they said that they had refunded the full amount.
    This led to a series of calls to both Opodo and BA and I am still fighting.
    I contacted the CAA and they told me that I should receive a full refund.
    I am looking at ways to raise a complaint with the European Aviation Authorities against Opodo.
    I did this with another airline after a ten hour delay and won, so I will do it again.

    My advice.
    Go to the Aviation Authorities. It is the only way you will get satisfaction.

    I will never use Opodo again. They are a bunch of CON ARTISTS and are committing regular fraud to run this business.

    • Joe murphy Reply

      Hi nick sorry to hear of your ongoing problems with Opodo.
      I also have an outstanding case 12 months now for a flight from London to Bangkok the keep saying they are waiting fir the airline to pay and now the tell me there has been a voucher issued which I don’t want it didn’t request. I have looked into taking them to the small claims court but would also complain to the aviation authorities if you have the address so upset it’s untrue
      Kind regards
      Joe

    • My flight to Lagos from London was cancelled. When the time to fly was resumed, I contacted Turkish Airlines who told me that Opodo would be responsible for re-booking me back.I kept contacting Opodo and Turkish from 10th June to rebook me for 3rd July 2021 to no avail. I kept on the telephone for hours, passing me from customer service to another and promising me it would be actioned before the travel date to no avail. All phone calls to them were recorded and several emails to them proved abortive.
      I called and left a message for the Manager to call me, I was promised he would call within 48 hrs. I have the name of the Opodo customer guy I spoke to. The Manager never returned my call up till today.
      I called them every other day from June to July 2nd, they were still informing me they were waiting for Turkish Airlines As at 3rd July, there was no feedback from Opodo and Turkish Airlines, I had to buy and pay for another ticket to fly me back.
      After arriving at my destination, I now received an email on Wednesday 7th July at 17:48 that they are working on my request for a refund. What an Agent?
      I am now officially complaining about the treatment and stress I went through in order to get me rebooked for the flight that was cancelled by them.

  32. I am basically a victim of fraud. The price of my flight went up 65 Euros between the beginning and end of entering the information for my credit card. Use of the card is “Kostenlos”. This is the second time I’ve had a problem with Opodo. The first time, after booking, I got back a message saying that the airline (really!) had nearly doubled the cost of the flight and I’d better grab the higher price before it goes up any more. I closed the browser and found the same flight at the lower price still being offered. That’s bait and switch.
    I find no customer service Email from Opodo, so I’ll have complain to the consumer protection authorities.
    No more business from me!

  33. Mohamed Hatem Reply

    Your Customer support need to be enhanced
    1-lack of communication between different airlines.
    2-knowing less policy for different airlines & even though your site Contain a selection for different airlines in same roundtrip flight
    3-poor support from customer service although the service was paid.
    Customer is always right so you should getting better by their feedback

  34. Aidan morgan Wilcox Reply

    My booking reference 3612292298 Newcastle-Alicante 8th August. We booked through Ryanair but we received details from Opodo. Flight FR 4080 seats 22b and 22c. One bag in hold. We accepted and paid £208.92 for this flight.
    Then we received an e-mail from Ryanair with exactly the same flight details and seat numbers. Reservation FPVEGY
    for £189.77 which also has been paid. I have tried to make contact with Ryanair but not helpful. This last charge has been notified to our credit card company as an error.
    Please can you look into this matter for us as we are not revceiving any feedback. We don’t understand how two different bookings and charges can be made for the same clients on the same flight. Please advise as soon as possible. A refund would be appreciated.

  35. Very bad customer service. I try to contact by phone since two days because of a cancellation matter and I am forced to stay in a waiting line of 20 minutes and more. Both the German telephone number and the “Rest of the World”. No chance!

  36. Elisabeth Duckeck Reply

    Dear Madam, dear Sir,
    I am trying since two days to cancel the flight of my daughter and stay in a waiting line of 20 minutes and more. I live in Greece and have to pay expensive for these calls without reaching anybody.

    As the cancellation is a matter of refunding request from a cancelled flight by Condor it is most important for me to receive a cancellation confirmation.

    The booking number is 3564093589, the flight was booked on Aikaterini Maniadi for Sunday June 17th and return Sunday June 24th, 2018.

    As the inbound flight has been delayed by more than 24 hours and I already have contacted Condor for compensation refund I contacted TUIfly for the return flight. They told me that I have to contact Opodo for the cancellation of the flight.

    Please cancel the flight for June 24th 2018 from HAJ to HER, flight number X3 4106. The booking number you sent me is UV39V9.

    It is an imposition to let your customers wait on the phone if they are forced to call your “rest of the world” number for such inquiries.

    If you need any further information you are welcome of contacting me.

    Best regards

    Elisabeth Duckeck
    Crete, Greece

  37. Someone from customer service needs to contact me immediately at 15612719773. I am booked tomorrow on flight number 0S 0227 from Berlin to Vienna continuing to Rome on flight number OS8847
    I’m unable to contact Austrian Air at any of their published numbers
    I will need wheelchair assistance and the allowance of a medical bag. Please contact me immediately upon receipt

  38. I have just discovered that not only is your online booking service incorrect and very open to misunderstanding, but that none of your staff have any idea! first told it was a computer glitch and to continue my booking, now told Opodo has no control over the service charge it charges. even to the point that exactly the same booking can incur differing charges!!! I will never ever deal with your company again and will vocally recommend that none of my friends do. Then to add to your duplicitous ways your after call survey allows 1 for totally dissatisfied till the last question, where 1 suddenly becomes the opposite!! WRONG

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