Find below the customer service details of Ooredoo Myanmar. Besides contact details, the page also offers a brief overview of the telecom company.
Head Office
Myanmar Centre Tower 1,
192 Kaba Aye Pagoda Rd,
Bahan Township, Yangon 11201,
Myanmar
Support
Phone: 234 or +95 9 970 000234
Phone: +95 9 970 000216
Email: [email protected]
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About Ooredoo Myanmar
Ooredoo Myanmar was established in the year 2013. The telecommunications company in Myanmar has its headquarters at Yangon and operates as a subsidiary of Ooredoo Group. Currently, it offers voice, data and Internet services and caters to more than 16 million subscribers across cities and small towns. You have 2G, 3G, 4G and LTE connectivity. By 2018, it had already rolled out 4G in more than 300 townships. It claims to have a reach of over 92% of the population. Most towns covered include those in Yangon, Shan, Sagaing, Mandalay, Magway, Bago and Ayeyarwady. Ooredoo, which claims to be the fastest mobile network, operates stores across country for easy access of services. You can use the store locator on the website to locate one nearest to you. Interested customers can also buy a SIM with free delivery service online. After receiving the SIM don’t forget to register with the National Registration Card number to use without any interruption.
Know the tariff along with promotions and ongoing offers on prepaid, mobile data and broadband on the website. The pay-as-you-go plan has different rates for calls, data and SMS. Subscribers can build their own plan according to their consumption of data. With the customised plan, you can choose the number of minutes for calls and desired data you need. There are daily, weekly and monthly voice packs you can activate as well. There are data packs available with 750Mb data to up to 4750Mb. For those who are travelling out of Myanmar, there are country specific international packs that can be activated to save on outgoing or incoming calls. The value added services that can be activated on your number include missed call alert, voice mail, call transfer, call forwarding, call waiting and conference call.
Top up of prepaid numbers can be conveniently done on the Ooredoo Myanmar website or smartphone app. Additionally, you can login to your account on app to check mobile balance, daily usage and recent transactions. The top up option can be used to also transfer credits to another number. Subscribers can buy airtime and also transfer and receive money safely through the M-Pitesan service. You will need to first register using your number to start using the mobile wallet. Visit any nearest M-Pitesan agent outlet to add funds to your account or even withdraw money. To withdraw money, you will need to carry with you the voucher code. Add your bank account to M-Pitesan wallet to transfer or withdraw funds with just a few clicks.
Coming to broadband connection, users can subscribe to Ooredoo’s Supernet Fiber to enjoy blazing speed on state of the art fiber infrastructure. You can enjoy uninterrupted gaming and streaming on the fiber network. There are prepaid plans starting with 12Mbps speed to up to 25Mbps. Go for postpaid Supernet Fiber to enjoy speed of 40Mbps to 100Mbps. There will be a one time installation fee for those going for a monthly payment plan. Do check on the website if there is fiber network at the location where you reside. Postpaid broadband bills can be paid at the nearest branch, at authorized outlets and online using Internet banking. For those who have more users at home and want to connect multiple devices, enquire for the Supernet Wireless. With a wireless connection you can enjoy unlimited data and speed that runs on 4G+. For more queries or complaints on activation, cancellation, troubleshooting, or others, reach the Ooredoo Myanmar customer support.
