Contact One World Observatory: Find below customer service details of One World Observatory, New York, including phone and email. Besides contact details, the page also offers a brief overview of the tourist landmark. Reach the customer service below for support, complaints or feedback.
Address
One World Observatory
One World Trade Center
285 Fulton Street
New York, NY 10007
United States
Customer Service
Phone: 212-602-4000 (general)
Phone: 212-602-4025 (guest services)
Email: [email protected]
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About One World Observatory
The place to go for that ‘top of the world’ experience is undoubtedly the One World Observatory, which is on top of one of the tallest buildings in the world. It is situated at the One World Trade Center building, also called the Freedom Tower, in New York, at the corner of West and Vesey Streets, Downtown Manhattan. It occupies the 100th, 101st and 102nd floors of the tower and from that dizzying height, provides amazing views of New York City, the water bodies and the many iconic structures around Manhattan. On clear days, the eye can see for miles, giving a breathtaking panoramic view of the city.
In addition to the viewing from atop the Tower, One World Observatory also provides a range of exhilarating experiences for the visitor. Visit the Global Welcome Center and experience the two exhibitions available –Voices, the story of the talented people who built the Freedom Tower and Observatory and Foundations, the geological story of the bedrock on which the One World Trade Center is built.
Take a ride in the SkyPod elevator to reach the 102nd floor in less than a minute and while you are zooming up, take in the history of New York from unsettled land to the concrete jungle that it now has become.
Once you reach the top, experience a mind blowing audio visual experience in Forever Theatre showcasing New York’s Gotham past and the journey to the melting pot of culture that it is today, or step onto the Sky Portal, the 14-foot-wide glass disc that offers you a vertigo inspiring view of the streets far below. The designated Tour Ambassadors will regale you with authentic stories of New York lore. Round off your visit to the One World Observatory, with dinner and drinks at One Dine restaurant in the Observatory.
The One World Observatory is open seven days a week from 9am to 9pm through the year, except between the last two weeks of the year. Tickets vary according to the experiences you decide to take in. General admission allowing you to visit the Observatory to take in the 360-degree view starts at $34. If you wish to include the Priority Lane and Sky Guide, you may purchase an upgraded ticket for $44, and if you feel like taking in the whole experience which allows you a flexi arrival time and a beverage of your choice, you may purchase the all-inclusive package for $54. Ticket holders get access to Skypod Elevators, City Pulse, See Forever Theater, Sky Portal, and One restaurants.
Tickets can be purchased by phone or online using Visa, Discover or Mastercard. If you plan to buy ticket at the location, visit the Box Office inside the main Observatory entrance. Those visiting as a group enjoy special discounted rates. Cancellation or refunds are not permitted after ticket confirmation. There are guided tours, but prior booking is necessary for same. Those needing assistance, hearing aids or services, can visit the guest services. Also, One World Observatory’s exhibits and amenities are accessible to those with disabilities. For more information for queries on timings, tickets, parking, lost/found items, or others, reach the One World Observatory support.
