Find below the customer service details of National Telecom (NT), Thailand. Besides contact details, the page also offers a brief overview of the telecom company.
Head Office
National Telecom Public Company Ltd,
99 Chaengwatthana Rd. Lak Si,
Bangkok 10210, Thailand
Support
Phone: 1888
Phone: 0-2104-1999 (complaints)
Phone: 1322 or 0-2401-2222 (CAT Telecom)
Email: [email protected]
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About National Telecom
National Telecom Public Company Limited is a state-owned telecommunications company in Thailand, offering mobile telephony, fixed line and wireless broadband services. Founded in 2021 with the merger of CAT Telecom and TOT Public Company Limited, National Telecom is operated by the Ministry of Digital Economy and Society. Headquartered at Bangkok, the company, also popular as NT, has been modernizing its infrastructure by deploying 5G, laying a strong fibre-optic network for broadband and establishing WiFi hotspots across towns and villages. Currently, NT caters to both TOT and CAT Telecom’s combined 2.6 million subscribers. According to reports, the state enterprise has assets worth over THB300 billion in value. This includes more than 25,000 towers nationwide, underwater cables, underground conduits, fiber optic cables and 13 data centres. The operations are together managed by more than 17,000 employees.
NT vies to be one of the top three telecom operators in the country. For new connections and subscriptions you can visit any of the nearest branches. You will find services designed for both individuals and businesses. The mobile services under the brand “My” has a coverage of 77+ provinces. There is a coverage map available on the website to help you identify the network availability around your location. My currently has 3G and 4G technologies accessible across the country. Users enjoy speed of up to 42 Mbps. Mobile users can opt for either prepaid or postpaid connection. Prepaid users will find a number of plans designed for calls as well as data consumption. The free minutes and data vary according the plan. Details are available on the website. If you have used up your data, you can activate addons and top up number in a jiff. Mobile users can top up at authorised outlets, popular retail stores and online platforms where payment can be made using a debit or credit card.
To enjoy calls and data without any restriction, upgrade to a postpaid connection. The free minutes will be according to the monthly rental you have taken. If you need higher speed while using Internet, look for the 4G or 5G plans. Existing users can login to their account on the web or app to view or download bills. Payment for bills can be done online through debit/credit card or Internet banking. Looking for a home broadband connection? NT Broadband is available for high speed browsing. The service is activated through a fiber optic network (FTTx). At some regions, you have the wireless Internet service as well. For entertainment, simply connect through a set top box to enjoy a wide range of channels. The Iptv brings popular channels even in HD for you to view on television, PC, smartphone and tablets. You can even pause and record your favourite channel for viewing later. If you need to upgrade or downgrade the package, you can do same on your account or by reaching out to customer support via phone or email.
