Contact Mytrip : Find below customer service details of Mytrip.com, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
7 Kifisias Ave.,
Ampelokipoi 115 23,
Athens, Greece

Customer Service
Phone: 801 11 333 22
Phone: +30 213 0184000
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About Mytrip
Mytrip is an online travel company owned and operated by e-Travel S.A. Founded in 2007, the company operates from its headquarters at Athens, Greece. Mytrip facilitates booking of flights, hotels and cars on the website. The platform claims to have catered to more than 1.3 million satisfied customers. It also states of dealing with low cost prices on flights or hotels.

Searching a flight can be done easily by inputting the origin, destination and date. The search will show the best options and will allow you to filter by price, airline and schedule. Travellers also can compare hotels with Expedia, Hotels.com and others. In addition to flights and hotels, travellers can book a car and even holiday.

Information on web check-in, baggage and others are available during booking. Payment on the website for flights and hotels can be made using Visa, MasterCard, Discover and PayPal. You can login to your account to view and print your reservation. You can also sign in to edit or make any changes to the reservation. For more information or queries on payment, refund, cancellation, or others, reach the Mytrip support.

18 Comments

  1. Mytrip.com is a brand under the Etraveli Group, based in Sweden. Online customer feedback in their thousands demonstrate that this company’s customer service is extremely poor and unresponsive, and they regularly withhold customer refunds as standard business practice amongst many other things.

    You can complain to the CEO of Etraveli Group via email address: mathias dot Hedlund at etraveli dot com, the CFO is: henrik dot wetterdal at etraveli dot com, Head of sales is: andreas dot marquardt at etraveli dot com. You can also complain to the company owners at: gmartinlof at cvc dot com.

    You can also complain to the Swedish Government agencies about this company, who are well aware of them, at: Annika dot stenberg at bolagsverket dot se, also: konsumentverket at konsumentverket dot se, and: Marcus dot Isgren at arn dot se.

  2. Barbara Franz Reply

    I have spent a lot of money and time trying to conctact MyTrip by phone, but nobody is answering. My mails haven’t been answered, either.
    Our flights that we’ve booked through you have been cancelled by SAS due to a strike. We had to rebook our flight with another company. Now SAS promised to pay us this flight back but told us that we have to conctact you for the refund. But how??? Where is your mail address? How can I contact you?

    We have tried for many weeks to get in conctact with you but never got an answer.
    Please conctact me as soon as possible, my patience is at an end and I want my money back!!

  3. I spent hours to get in contact with this company, and finally I thought everything was fixed, but nothing happened, I am still waiting for the refund – and apparently I now have to start from the beginning! I will never use this company again!

  4. Pål Bache Marthinsen Reply

    Hi.
    I’ve spent 5 hours trying to get in contact with the right person that can actually help me claim a refund for a flight cancelled by the airline company. Either the people I get in touch with don’t know how to perform their job, or they work in a company that has organised things in a way that makes it impossible to handle easy tasks.
    This company should be shut down to save future customers from the dubious service they provide.

  5. I have received an e-mail regarding the cancellation of my flight from BKK to TAS with flight number HY-534 which i booked from http://www.mytrio..com website via http://www.skyscanner.net .The website informed me that i need to pay 35 usd in order to make the changes in my flight.Please contact .the website to make changes according to the itinerary or changing any flights and rebook again to Bishke.

  6. Hello,

    I have bought the option Flexible ticket (55euros) to be able to change my return ticket from India to France. And you can only do it by phone (very pratical) they charged me 120euros to change my ticket even though the flights I wanted to take instead was cheaper then my original return flight !!! Whatever date I would choose they would charge me. And when we buy the option Flexible ticket, it’s written ‘no extra charges’ !
    So it is a SCAM.

    DO NOT BUY A FLEXIBLE TICKET !

  7. Jan Stensrud Reply

    Mytrip as company is a regrettable experience. It is impossible to contact Mytrip, and hence cancelling a flight is impossible.
    Mytrip never pick up any phone. Only an automatic answering machine which says for hours “all our agents are currently busy. You will keep your position in the queu. Thank you for waiting.If you are unable to wait you can contact us by email”. On their app they ask you input the “Flight reservation number”, however, there is noe such when you bokk a flight, there are only “Booking number”, Order number” and “e-ticket number from the airline”, hence it is impossible to administrate your flight (like cancelling if the airline pilots are striking). Never buy a ticket from Mytrip.com is my unfortunate and costly experience.

  8. Andrea Graindova Reply

    I wish I’ve read all the reviews before we bought the tickets.
    We have the same experience – we wanted to cancel the flight tickets and get a refund. From so called customer service I received just an automatic answer that to get refund is, according to airline’s rules, impossible. However I was speaking with the airline and I know from them that to get a refund IS POSSIBLE with a small fee!
    This is a horrible approach from MyTrip. I will recommend everyone NOT to use this website.

  9. Yesterday I booked a flight and payed €39 seatreservation service. For what did I pay for as I cannot book seats on my Singapore Airlines flight unless I pay again for my seat.

  10. Yslinda Salamat Reply

    I did a booking on 13/3/2019 thru Sky Scanner for my trip return trip to BKK on 19/3/2019.
    I did not receive confirmation and I did not see any deduction from my credit card bill.
    I checked and received msg that the flight is no longer available (attach).

    Therefore, I had to re book my flight thru another agent.

    On 15/03/2019, I saw there was a deduction from my credit card bill for the booking I did with MyTrip.
    I call the agent in Singapore and was told to contact Thai Airways for assistance but now Thai Airways wants me to refer back to the agent.

    This is not my first time booking thru MyTrip and this is my first time facing this problem.

    Appreciate if you can assist me to cancel / refund this booking Or voucher for future booking.

    Thank you for your kind cooperation.

  11. I’ve been trying to cancel my flight via my airlines, but I was told I need to contact with your agent since I bought my ticket from your website.

    Also I’ve been trying to reach you, nothing worked.
    Hope I can get the answer ASAP.

    hope you

  12. I have the exactly problem from Deep Sarkar (2 comments above).
    Just to make sure nobody ever buy anything from this crap company, I’m trying to post in as many website I find to warn people: IT’S A TRAP!!! YOU ARE GOING TO LOSE YOUR MONEY!!

    RUN AWAY FROM THIS COMPANY!!!!! They do not change or cancel your flight ticket, so you don’t get ANY refund at all!!!

  13. Deep Sarkar Reply

    Ok, mytrip I don’t know what games we are playing here but I have tried cancelling my flight through your website and it didn’t allow me. I had to contact the airlines website directly to get it done but they can’t help me with the refund since I bought the tickets through you. Big mistake! I can’t reach your customer service, it goes over to dialtone each freaking time! This is plain unprofessional and unless I get a reply from your guys within 24 hours, I will assume I have been conned. I don’t care how much the cancellation charges are, I demand my refund immediately!

    • I’m having the same problem and trying to call from Viet Nam! The airline I would have been flying with are refusing to get involved with the refund, and MyTrip are not replying to any emails.

      When I spoke to them on the phone they claimed that priority is to other customers who paid for the better customer service or something.

      Let me know if you get anywhere with it!!!

      • Eduard Flores Reply

        Hi! I’m afraid I’m having the same issue with Mytrip.com. Any update on your concern? Any action you’ve done that worked so far in contacting them? thank you!

      • I booked flights to New York 4 days ago, when I received the details from mytrip, the return flight had changed giving us 26hrs travelling time. Mytrip tell me that the flight I know I booked with only 16hrs travelling time does not exist. However, when I go onto Skyscanner website, ( 3rd party who I booked through), the flights are advertised on there. What the hell is going on here ? Can you please change the return flights to my original request, or refund my money. Kind regards Mrs Tina Gardiner

  14. They just won’t pick up the phone, even after an hour. And its impossible to contact them by email because they don’t have one. They charged me the amount of my flight and I haven’t received any ticket or confirmation.
    Possibly its a SCAM!!! Be careful with this company!

  15. Tamena S Watts Reply

    I have spent a lot of money attempting to contact Mytrip.com by phone and often the call gets dropped or not picked up at all! I have a refund coming from mytrip.com that I have yet to receive. I need assistance ASAP or I will be contacting my attorney!

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