Contact of MultiChoice, South Africa customer service

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Contact MultiChoice: Find below customer service details of MultiChoice Group, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
144 Bram Fischer Drive,
Ferndale, Randburg,
South Africa

Customer Service
Phone: +27 11 289 3000
Phone: +27 11 289 2222 (DStv)
Email: [email protected] (DStv support)

About MultiChoice
MultiChoice is a South African digital media company that was founded in 1993. Headquartered at Ferndale, Randburg, Multichoice is today a leading entertainment and pay television provider with more than 15 million subscribers across sub-Saharan Africa. The content is delivered through Direct To Home (DTH) and Digital Terrestrial Television (DTT). Some of the popular brands that are part of the MultiChoice family include DStv, Showmax, GOtv, SuperSport and M-net. The MultiChoice Group employs more than 7,000 and boasts of R50bn in revenue. More than R40bn revenue comes from the DTH, DTT and subscription OTT services in South Africa. The technology-driven entertainment group also operates Irdeto, a leading platform and application security division that offers cyber security and anti-piracy in media and gaming.

For an overview of the brands, DStv is a direct broadcast satellite service that airs more than 200 television and audio/radio stations. There are different plans such as DStv EasyView, DStv Access, DStv Family, DStv Compact and DStv Premium. Content is delivered via satellite, online and mobile app. Coming to GOtv, it is a digital television platform with a large selection of local channels made in Africa. It is affordable and available to customers across 11 countries. SuperSport is the continent’s premier sports broadcaster that broadcasts local and international sport for pay-TV subscribers. As for Showmax, it is an Internet-based subscription video-on-demand service that is accessible on TV, computers and smartphones.

For more details on the brands and services, you can visit the MultiChoice website. You can also track the latest news and upcoming launches. Besides South Africa, MultiChoice operations span Angola, Botswana, Eswatini, Ethiopia, Ghana, Kenya, Mozmbique, Malawi, Mauritius, Namibia, Nigeria, Tanzania, Uganda, Zimbabwe, and Zambia. Looking for a career in the media and entertainment industry? You can explore the job openings at various MultiChoice locations. You have open positions in tech, marketing, content and production. You can search and apply for a job on the website. For complaints or queries on new products, payment, cancellation, career, or others, reach the MultiChoice support.

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  1. I have signed up for a fixed amount of R499.00 pm and now i am being charged extra the passed month. I called in to inquire and the agent told me that the extra fee is for extra view. I tried explaining that i have signed up for a fixed amount of R499.00 for 2 years but still telling me about extra view. I also signed up for show max which gives a 30 days free trial and within 15 days i was already charged twice and i am told its a pro rata.

  2. Hi, I’ve got a problem with multichoice branch at Tsakane Mall. Ok I bought a dstv decoder for R500 and also paid R250 for installation on Sunday 03 July 2022. They promised that it will installed the following day(Monday 04 July 2022. Unfortunately one pitched to do the installation up to today 05 July 2022. Worse part is when am contacting them they just ignore me. Need please!!!!!

  3. Sue Harrison Reply

    ID no 4709280034085
    My subscription was cancelled wef 28th December 2021. The service was terminated on that date, but you still deduct the amount from my banking account. I have been phoning your call center and I’m having no joy in resolving the issue. Today, 11,/3 alone, I spent at least an hour on the phone, costing me about R100. 00 in phone cost. I was promised a return call by 3 different people, including the supervisor, which never happened. I am tired of this incompetent service so I have no choice but to contact the consumer service for assistance.

  4. I need information on the nearest contact or walk in centre in the East of Joburg – Benoni/Boksburg. There is no information available on your website instead, I got directed to an installer in Edendale. I called your customer care centre, even the agents do not know. She gave me a mobile number of an installer. It is so frustrating at this era that your customer service is so poor. You expect the public to use online services and expect us to have access to a printer and scanner. Why do you not make it easy for the public if you cannot provide physical resources.

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