Contact of customer service

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Find below customer service details of, including phone and email. Besides contact details, the page also offers a brief overview of the company.

Head Office
Mulberry Group plc
The Rookery, Chilcompton, Bath
Somerset, BA3 4EH

Customer Service
Phone: 01761 234230
Phone: +44 0 1761 234273
Email: [email protected] (shopping)
Email: [email protected] (general)
Email: [email protected] (wholesale queries)

About Mulberry
Mulberry is a British retailer of leather goods. Founded by Roger Saul in 1971, Mulberry designs, manufactures and sells bags, shoes and travel accessories. Headquartered at Somerset, UK, Mulberry operates more than 120 stores across Europe, US and Asia. Mulberry products are manufactured at its two factories, one at Chilcompton and other at Bridgwater. The handcrafted products are known for its classic and timeless design that can stand the test of any trend. When it began, Mulberry started with the buckled leather belts. Soon it forayed into bags and other fashion accessories. The British lifestyle brand’s Corporate Social Responsibility page claims all animal derived materials used in manufacturing processes, including leather and suede, are sourced to meet high ethical standards.

The store locator on the website will help shoppers locate a Mulberry store or outlet in their city. Mulberry currently operates stores across Australia, Canada, China, Denmark, France, Germany, Ireland, Japan, Malaysia, Netherlands, Singapore, South Korea, Sweden, Thailand, UAE, UK, and the US. You can discover the latest releases, collections and trending products on the Mulberry homepage. To cater to Internet shoppers out there, Mulberry operates an ecommerce channel, allowing buyers to place orders directly on the website. You have bags, wallets, shoes, sunglasses, scarves, belts, jewellery, umbrellas, outerwear, dresses, luggage and travel accessories. Some of Mulberry’s best loved bags include Heritage Bayswater, Seaton, Leighton, Mini Zipped Bayswater, Hampstead, Darley, Harlow, Amberley Satchel, Lily and Anthony. They come in various shades, textures and prints.

While on the website, you can filter products by sub category, price and color. On each product page, you can read a description with highlights, and see the materials used to craft the same. Not sure of the right size? There is a Size Chart showing the length, inches and size on womenswear, belts and footwear. Purchases on can be made using Visa, MasterCard, and American Express cards. You can choose to have the product delivered to your address or can collect the same from nearest Mulberry outlet. Free shipping is provided but with exceptions. Shipping options include standard and express. Across the UK, you can expect delivery within 2-3 working days (standard delivery). In North America, it can take 6-8 working days. Express delivery offers faster shipping. The price and timeframe are revealed during checkout.

Not happy with purchase? You can return a bag or other merchandise within 30 days for full refund. Sale items must be returned within 14 days. Products must be returned unused and in its original condition. All refunds will be processed in the original payment method. For complaints or queries on store locations, payment, cancellation, refund, or others, reach the Mulberry support.

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