Contact Mr Price (Mrp): Find below customer service details of Mr Price Group, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for queries, complaints or feedback.
Head Office
65 Masabalala Yengwa Avenue
Upper Level, North Concourse
Durban Station Complex
Morningside 4001
South Africa
Customer Service
Phone: 0800 212 535 (Mrp – SA)
Phone: +27 31 310 8000
Phone: +27 31 310 8809 (Mrphome)
Phone: +27 31 310 8545 (Mrpsport)
Phone: +27 31 313 5500 (Miladys)
Phone: +27 31 367 3311 (Mrpmoney)
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About Mr Price Group
Mr Price Group, also known as MRP, is a popular retail company based in South Africa. Mr Price was founded in 1885 and was earlier known as John Orrs, Hub, among other names. Headquartered in Durban, Mr Price also has stores across Namibia, Rwanda, Kenya, Uganda, Tanzania and Botswana. The company currently operates over 1060 stores and employs close to 17,000 people.
Some of the top brands include Mrp, Mrphome, Mrpsport, Sheet Street, Mrpmoney and Miladys. Besides brick and mortar stores, Mr Price also operates online channels in Africa and Australia. Talking of the brands, Mrp is a fashion retailer that sells clothing, accessories and shoes. Mrphome is for furniture, utensils, and decorative objects for homes, the Mrpsport consists of sporting apparel and footwear, and Miladys is for women of all shapes and ages. There is also the Sheet Street for a range of home textile and decor products, and Mrpmoney, which is a financial services division.
If you are looking for Mrp-branded products, you can locate a store nearest to your address to begin your shopping spree. You can also purchase items online on the website. You have product categories such as t-shirts, vests, shirts, jackets, shorts, dresses, women’s tops, skirts, kids dresses, and shoes. On each product page, you have detailed description, sizes, colors, price and other important information mentioned. You can filter products by name, price, color or size.
Purchases on the website can be made using Visa, MasterCard, American Express, PayPal or gift vouchers. Customers enjoy a 30 day return policy on most products (check with customer service). As for delivery, you can track the same online. You have Store Economy, Store Express and Door to Door Express. The Store Economy service takes 5 to 7 working days for delivery (within South Africa). If you are looking for sports apparel, shoes and sporting goods/equipments, visit the Mrpsport website. For more information or queries on payment, refund, cancellation, warranty, returns, or others reach the Mr Price customer service.
I have tried for 2 weeks now to get someone from online orders to answer me on WHERE my order is, OR the status, no response at all.
I fail to see why my payment is pending verification, and no communication as to why or to tell me what is wrong.
Silence only!!!!!
This to and from between Mr Price mobile customer service and myself on a contract I had cancelled using the link requested I use by Mr price and to date no success I’ve now handed the matter to the NCC. Not a way to treat your customers your online service does not work so set up a face to face service at Your branches
That was also my struggle and none of the links work on the online portal. Never ever using this service again. This was a tedious process where no one at the store could help except they told me to repay for the items in the store and they would ‘cancel’ when it arrived. 2 weeks after I order and the store has nothing. I called the call centre they say the store has it. Really really frustrating..
I made an online order on the 23 Dec 2020 and I am still waiting for the delivery (11 Jan 2021). I was not sent a tracking link and had to ask customer service to send it to me. I use the Mr Price WhatsApp chat to regularly check the status of my delivery, firstly I was told I would receive it on 31 Dec and when I check everytime after that they could not tell me when it would be delivery. My order was shipped on 28 Dec 2020 and the track and trace link has said “No Backstamps” since then.
Placed an order on the 2nd January 2020, till today 26 January no delivery, I called countless times and seems no one knows what is going on, a whole month waiting for what other companies do it 3 days this is beyond worst customer service ever… these people dont even havean email address where one can send such queries to.
I WILL NEVER SHOP AT MR PRICE AGAIN
Mr Price Galleria has extremely unhappy staff. They seem to be forced to work. I went into the store an approached 1 sales assistant and 1 cashier afterwards and had the worst experience as they both looked upset that i greeted them and looked away and responded to be. Im a store manager and i dont allow my staff to give this dismal service and im shocked that Mr Price allows it.
I orderd stuf from Mrp in December 2020 the goods was never received. I haved phoned them for the last 3 month but just empty promises. No one ever gets back to you.
Hi. I was at Mr Price Blue Route mall today 9 March 2020. I was looking for a blue and white tie and die long sleeve top for my daughter. There was none on the shop floor and the Sales lady said she will check on the computer to see if there is in store. She checked and there was 5 in the store. However she and the manager could not supply me with one as according to them they could not find it in the stock room. I shopped for an hour and a half and returned to the store and they still could not supply the top although they had 5 in the shop. Poor service to the customers.
Good day everyone, I’m very upset and not happy at all with Mr Price, I live at palm springs Vereeniging. I opened my account last year November, so December I cancelled my police when I went to pay my installment on the 28 I paid their installment plus the policy but I cancelled it that day I filled the forms and that was it thinking January the policy won’t be there. To my superise the policy was still there and they said i have to pay 285 which I did and I ask the cashier he said maybe February it won’t appear, then I wait until Feb again the statement said I must pay 285, I decided to pay my installment excluding the policy, woops to my surprise they call me the begininig of March said I’m owing R408 and it’s even affected my credit status. I’m very very upset with Mr Price cause I had to call them and cancel the policy myself but now they haven’t erase their 408 which they said I’m owing and I’m not owing anything at Mr Price. I went to the store where I filled the form and they told me they didn’t fax because no one is trained to work with policy or to fax I couldn’t understand cause I was upset. They told me to go to another branch since December till now Mr Price it has poor service now my name is bad.
I am highly angry with the service at Mr price. I placed an order, payment was done and deducted however the order was not processed. The money is reserved on my end, but no order number, delivery date or any from of traceability. This is the second time i have had this issue and will not be purchasing from them anymore. Horrible service, crappy app and overall awful experience.
I’m really disappointed in the service I have received with an online purchase i made. I’ve made an order on the 2021/03/23 for two items. Only 1 item was delivered to me and i was called and told my 2nd item will be delivered the next day; to this day i have not received my order.
I called Mr Price and they told me my order was damaged and was sent back to the factory and I must expect a refund with 3-7 day; to this day I’m still awaiting my refund.
I was at North Cape Mall mistreated by the manager, Beatrice, she needs more customer care training. She really did not attend me well, I bought a ribbon it was written R15. 99 but scanned R19. 99. She insisted that I will pay the scanning amount and there is nothing she can do and left me standing there.
The treatment I got from east rand mall mr price clothing was uncalled for. I bought an item from online only to my surprise the item was torn. I took the item back to the store and they didn’t have sizes. They told me they don’t exchange underwear not as if I bought it in a saleable condition and them telling me I can’t return it was totally unfair because I bought it like that. Mr price is making lot of money on online selling torn items because we don’t see them when they are picked
I’m very upset and not happy at all with Mr Price. I opened my account between Feb and March. I cancelled my policy with 30 days after I opened my account. when I went to pay my installment, I paid their installment plus the policy but I cancelled it that day I filled the forms at Maponya mall and that was it thinking March and or April the policy won’t be there. To my surprise the policy was still there and they said i have to pay 275 then I wait until April again the statement said I must pay 385. I cant afford it and my worry is going to affect my credit status. I’m very very upset with Mr Price.
I popped in to Mr Price to buy some clothing today.
Last time I was there it was such a negative experience that I have not been back for about 2 years.
However, today there was this lovely lady who was so incredibly helpful. She went out of her way to find my size and just my shopping experience so much easier. I have never really had good service at Mr Price before and that is why I felt I needed to share what a difference it makes in a customer’s life if someone just does their job with enthusiasm.
Unfortunately I don’t know her name, but she was pretty with short cropped dyed orange hair. So thanks to her for making my day better today.
Regards
Sue
Poor stocking of soccer boots at the Woodmead store. Very disappointing. No variety. No sizes on what they do have. Staff not informed of when stocks will come. Unacceptable display. Boxes old and broken. Area untidy.
Today I’m so disappointed about the service I got from Mr Price Kids Limpopo Mall. At the door their was this lady I did get here name correctly but I think it’s Katlego or Khomotso. I asked her nicely that I wanna shop and I have heavy parcels. She told me to go with my items because there don’t have parcel counter ok that was understandable.
I went to Pick n Pay to take a trolley since I can’t shop with my parcel are in my hands. The lady told me I can’t shop with the trolley. It was a shock to me because I wanted to buy and I expect the good service but the unfortunate part is that I could not shop because I was holding heavy stuff in my hands.
It that how you train your employee to treat the customers. Well maybe you training team should consider trainning them again because clear your service is very very poor. You’ve hired liability employees.
I and very disappointed in their online service I purchased clothes last month haven’t received them even now, even when I try to call their call center we still got no help now I don’t even know were to turn to because everything I try is not fruitful. I will never buy online if this is the case you purchase and never get your clothing or help. I am very disappointed
I’ve been waiting three weeks for my online order from MRP. I’ve spoken to their customer services three times, and no-one is able, or willing to help. I’ve mailed customer services twice with no reply, also no reply from their whatsapp line or from the branch where I’m supposed to collect from.
Mr Price indeed a horror story to begin with. I closed my account 3 months ago at the CENTURION store in Gauteng. Still getting bills. Why cant you be dignified about closing an account as you are when we open it. The most rude persons on the phone as well as in store. I wish that I could meet just one person who can help you in a kind and considerate manner. Mr Price is happy to to keep charging you even after closing an account.
I bought online on 21 May 2021 ( R649.98) and still haven’t received my order nor does it reflect on my order history. I called later that week and was told to send proof of payment. I sent my bank statement which should also serve as proof of payment because it clearly shows there that the money was taken. A few days ago I received an email saying that I need to send proof of payment from my bank because your finance team wants proof of payment and not a bank statement. This is truly disturbing because when I purchased everything was smooth but now that the money is gone I need to hustle for my goods to be delivered. Your books should show you where the money is, especially because I sent my bank statement. Now I need to go to the bank to get the proof of payment since I didn’t request for it when I paid (which is exactly why I bought online, to avoid driving out and standing in cues – it should be convenient for me).
Yesterday I went to Centurion mall to do an exchange(i didn’t have a receipt) and buy few items, i was assisted by Cecile and Connie (store manager). After the exchange and the purchase i asked for a copy of receipt for the new items that bought but Connie refused to give me a receipt. Well i do understand the rules of returning items without a receipt, thats why I didn’t even mind getting a gift voucher, but my question remains, what if the additional clothes that i paid with my own money are not fitting? I used to work at Mr Price in Rosebank and we used to give photocopies of receipts to clients, so why wasn’t I given a receipt? Another thing is I had to wait almost 5 minutes to be assisted, while there was no customer in front of me, with 4 people behind the tills. I understand that it was almost time to go home, 1 was doing a cash up, what about the other 3?
I’m so disappointed at Mr Price. I placed an order online on the 1st of June, I didn’t get a confirmation that the order was placed and it never reflected on my order history,two days later I called Mr Price group.I was then asked to forward proof of payment of which I did , but up to this day I haven’t received any feedback from them.. I have been spending my little airtime to call them and they would tell me that an agent who’s working on my case is on leave… or my case is with the finance team, when I want to be transferred to the finance team they tell me that they can’t . I’m so sick and tired with Mr Price and I want my money back.
The queues are long in Pongola Kzn Mr Price. Staff is slow to help. Not nice to stand and wait and wait. Hope you will do something about it. Seems like some staff members are slow to help and speed things up.
I wanted to buy a pair of ladies shoes yesterday at Mr price in forest hill city and they had no size. I have asked them to check with other stores and was told their system is offline and once they use it everything becomes slow. Today i went to the shop in Mall @reds and i was told the Same story. What level of customer service is this. I am so disappointed.
I made a payment on my account and purchased items from the branch in Northgate. They insisted that the slip be emailed but the email was not received. Went back today for a exchange and to ask why the slip was not received and I was told that I had put my details in incorrectly and that they can’t help me with my exchange. When checking the system my email address shows up with yesterdays purchase and I am told they cannot print slips for me. I’m left to wonder why we have managers in stores when they aren’t trained on how to help customers. Also I am not able to recieve slips when making payments to keep proof of payments on my account but quickly recieve sms’s when there is small amounts outstanding. Staff are arrogant and don’t make you feel welcome at all.
I would like to bring to your attention the appalling service I got from your store in Brixton and Flora centre. I bought a dress from your flora store and when I got home i didn’t like the fit. I then decided to drive to Brixton branch as is closer to where I stay to get a refund. I then explained to them that I had bought a dress at flora and I don’t like how it fits me and I would like to refund it and I also explained to them that the slip was emailed to me as I was asked if it’s okay for them to do so. When I showed them the slip on my email I was told that the slip is wrong and where is the one with the docket number and I was perplexed as how should I get that slip because the copy I have is what was emailed to me, they then told me to wait so that they can confirm with the branch in flora centre that I truly bought the item I have never felt so humiliated in my life after the run around they gave me, they told me that there’s no information and I must drive back to flora for the refund. I don’t understand why am I been inconvenienced due to operational issue when I am a paying customer. And who will foot the bill for my petrol when I drive to Flora? Your managers needs some training on how to handle customer my wonder your staff are so rude and offering us such service it’s because of such leaders that you entrusting to be your ambassadors. Firstly emailing of slips is a cost initiative at Mr Price and not primarily my problem in the same breath we still pay for plastics that will put in our clothes, I do not understand how your systems are not supposed to inconvenience me.
I am a loyal client of Mr Price home in Mosselbay Mall branch 388.I recently reported to the store that the Wooden frame round Mirror I bought from them end of June is faulty the the wood is starting to break loose and as a result the hanging clip broke loose. I indicated to branch manager that I will not take the same product but rather take the refund as per the 180 day policy for damage goods. She then said I was suppose to say so as she got authority for the same mirror. I asked if i can speak with the regional manager as I dont want the same product or anything at that stage.She said to me that is not possible but continued to go behind a close door pretending to talk to the manager on the phone.I stood on my word that i dont want the same product she started making fun of me and treating me in a very unprofessional manner. I felt disrespected and dont want to buy from that branch again i walked out without anything and up to today she has not called back with a solution.
i received a voucher for my wedding purchased at their Mr PRICE Home Mall of the North, only to find out i was given a card with no funds loaded however the purchasers account was debited, what fraud is this for such a big corporate, i have been calling their customer service all day and no can can help me because this was a cash sale and not a credit sale, so now it means the 2000 is gone because i am in gauteng and i cant drive all the way to their polokwane branch to sort it out, so disappointing
I am very disappointed at Mr price, I mean not all of us have money to throw away, I bought shoes for my son on Friday they don’t fit, I don’t have a till slip but I have a proof of transaction on my bank statement that I bought at their store in jouberton towermall they tell me because of looting they cannot assist, I know I’m poor but I won’t go out of my way to steal shoes worth of R50, I’m not asking for a refund but I want to change the size, but they make me feel like a thief. I wish someone can assist because I really need the shoes I can’t just throw them away.
I am very angry about the way I was treated in my local Mr. Price store (Howick) today. I do not shopping there due to disorder of the store and the general lack of customer service. However, today was a new record: I brought an item to the till without a barcode as it was the only pair left of any size on the rack. I was not greeted. Seeing as it had no barcode, I was told to stand aside. The gentleman who was asked to go find a barcode proceeded to casually finish counting some pretty cash coins, made a joke with the cashier, laughed, and sauntered off down the aisle.
He returned to the tills, empty handed, and with no explanation.
The cashier served another 2 people, didn’t offer any explanation, and carried on as if I wasn’t there.
When I asked about it, she simply said the gentleman was looking still. He was standing behind the tills now talking to another staff member.
I will never shop again at Mr. Price Howick, and believe that this experience of mine puts the Mr. Price name and customer service policy to shame.
Truly not happy, neither am i satisfied with the services received today from your cashiers at the Grove Mall. I waited in line for almost 25 minutes and had a chance to be assisted but was rarely spoken to, responded to. The ladies who were working at the till seemed to be asleep or absent minded rather then being at work, focused and treating complaining customers with disgusting attitude.
Mr Price in Central park Bloemfontein, Free State offers the most terrible service. I made a layby with them tried to collect it twice and in both occasions I had to wait for over 3 hours to no avail. Tried communicating with the manager but got a Response with a bad attitude. I mean I’m not loaning the clothes I’m damn paying for them!!!
I just want to commend you on the delivery turn around time. You guys are such over achievers, it took two days for me to receive my parcel, i am very impressed. Keep up the good service!
Why do refunds take such a long time? And when an item is collected why is there no confirmation that the item was received back at the warehouse? My couch was collected on 15/02…no word from Mr Price.
I am becoming increasingly frustrated with the service provided by Mr Price when it comes to delivery and customer care. Every time I order I have an issue with delivery it’s never on time and the customer care provided after is the most unhelpful service I’ve ever received and with the most attitude. Not once has the service I received from the customer care been helpful and the customer service just ends the chat without resolving the issue.
I was at Mr Price Home in Woodmead, Johannesburg this morning. It was sad to see that live plants on display are very clearly not being watered at all. When I asked some of the staff why, and asked to speak to the manager, they were reluctant to give me the managers name or details. The assistant manager also refused to give me her name. Eventually, a lady called Longi, no surname given, told me she is the manageress and was told by Head office not to water the plants in the pots from the top at all, but underneath. What does this mean? How do you water plants in a container, underneath? There was a display with plants at a 50% discount, their only crime being that they were dry as hell and leaves had withered. Why sell plants if nobody wants to take the responsibility to at least water them? Why dont they just water the plants? Its so sad to see plants being neglected like this.
I’m very disappointed with your West Gate clothing store. The lady literally accused me of putting something in my bag. Where as I was busy putting my tissue in my bag. I feel so degraded especially as her first words to me was “can I have whatever you put in your bag”, she wasn’t even wearing a uniform and I even offered that I to go to the fitting room so she can search my bag. I don’t think I will ever set foot in Mr Price store again.
I am so irritated with Mr Price. Never buying there again. I bought a dress but lost the slip. I didnt expect to get a refund but atleast an exchange. If you are having a issue with stealing then get your damn security in order. I have never experienced this by any other shop. Usually at other shops they let you exchange. Very disappointed, they won’t be seeing me again.
I am extremely disappointed with the service at the call centre. I ordered jeans online that was supposed to be 2 for R300. However the deal did not go through and i was charged normal price. I have called the call centre 3 tines now, each tine i was on hold for an average of 7 minutes before my call was cut. This incompetence is frustrating. Is this how you treat your loyal customers? Frustrated!!!!
Very frustrated and angry. Online order never arrived and call centre did not contact me as they promised. Very difficult to report the issue and it looks like I’m going to lose my money. Not acceptable. Definitely not recommending or going to use Mr Price online shopping in the future.
Today, we traveled to Mr. Price in Carlswald (Midland) to pick up our click-and-collect order.
I found it bothersome because some of the items we ordered were missing pieces.
When we arrived home and opened the other package, we discovered there were items missing from it as well. Now we want to know what happened because we were charged the full amount but not everything was delivered. The staff there was not very friendly and helpful to the point where we were so annoyed and angry that we left. Mrp has bad service
Like Most or All of the experiences on this website, mine is no different. I went to Mr. Price Atlantis today find look at some of the kiddies Tracksuits and I found something that I really Liked for my son, because it is his birthday on this coming Friday. I took it to one of the staff members just to find out if they do keep asides just until Monday which I would then have the money ready to pay for it first thing. I approached a staff member that was walking passed me. I politely asked her whether they do keep aside Items. The first thing she asked me was for how long and she had a bit of attitude. I then told her ‘Monday?’. All she said was ‘to long’ in a very blunt manner. I repeated ‘Monday?’ and she said ‘No, it’s too long, we will only keep it until tomorrow. I said OK and she walked away. I said Monday twice because I just couldn’t understand why she would ask me for how long and give me hope, where she could’ve just answered my question and said only until tomorrow. I truly believe that she could’ve handled the situation better. I left the store upset not only because of the answer, but her attitude too, her she wasn’t friendly at all.
Never doing online shopping at Mr Price again! Ordered something to wear for my birthday that was supposed to arrive today. It never arrived and tomorrow is my birthday. Bad, bad service!
I am so disappointed at the poor service i got from Mr price Eastern Cape Uitenhage store. I went to get my new account card as a new customer. The cashier at the spoke in Afrikaans rudely saying that what i want wont be done she went to look for someone that is going to help i stood there for about 30m waiting she finally came with someone but this person does not have login rights she requested her to log in for her she refused loudly making a noise about the fact that she wont do it she can’t customers could hear her. I ended up leaving.
I’m writing this with a heavy heart because of the service I received from Mr price in nelspruit prominent center. I went there for exchange due to damage and they said they won’t accept the item, its the policy I must return to the shop where I bought them. Then my question is, the systems in place differs from all the branches for the fact that I was sent around.
I am not happy with the service I received at Mr Price Eyethu Orange Farm and I want to finish paying my account and close it. I bought my brother the clothes and they didn’t fit him and they said I must travel from where I was to exchange them. One thing that made me angry they couldn’t even explain in a nice manner. Need better training.