Contact Mr Price (Mrp): Find below customer service details of Mr Price Group, South Africa, including phone and email. Besides contact details, the page also offers a brief overview of the company. Reach the customer service below for queries, complaints or feedback.
Head Office
65 Masabalala Yengwa Avenue
Upper Level, North Concourse
Durban Station Complex
Morningside 4001
South Africa
Customer Service
Phone: 0800 212 535 (Mrp – SA)
Phone: +27 31 310 8000
Phone: +27 31 310 8809 (Mrphome)
Phone: +27 31 310 8545 (Mrpsport)
Phone: +27 31 313 5500 (Miladys)
Phone: +27 31 367 3311 (Mrpmoney)
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About Mr Price Group
Mr Price Group, also known as MRP, is a popular retail company based in South Africa. Mr Price was founded in 1885 and was earlier known as John Orrs, Hub, among other names. Headquartered in Durban, Mr Price also has stores across Namibia, Rwanda, Kenya, Uganda, Tanzania and Botswana. The company currently operates over 1060 stores and employs close to 17,000 people.
Some of the top brands include Mrp, Mrphome, Mrpsport, Sheet Street, Mrpmoney and Miladys. Besides brick and mortar stores, Mr Price also operates online channels in Africa and Australia. Talking of the brands, Mrp is a fashion retailer that sells clothing, accessories and shoes. Mrphome is for furniture, utensils, and decorative objects for homes, the Mrpsport consists of sporting apparel and footwear, and Miladys is for women of all shapes and ages. There is also the Sheet Street for a range of home textile and decor products, and Mrpmoney, which is a financial services division.
If you are looking for Mrp-branded products, you can locate a store nearest to your address to begin your shopping spree. You can also purchase items online on the website. You have product categories such as t-shirts, vests, shirts, jackets, shorts, dresses, women’s tops, skirts, kids dresses, and shoes. On each product page, you have detailed description, sizes, colors, price and other important information mentioned. You can filter products by name, price, color or size.
Purchases on the website can be made using Visa, MasterCard, American Express, PayPal or gift vouchers. Customers enjoy a 30 day return policy on most products (check with customer service). As for delivery, you can track the same online. You have Store Economy, Store Express and Door to Door Express. The Store Economy service takes 5 to 7 working days for delivery (within South Africa). If you are looking for sports apparel, shoes and sporting goods/equipments, visit the Mrpsport website. For more information or queries on payment, refund, cancellation, warranty, returns, or others reach the Mr Price customer service.
Placed an order on the 2nd January 2020, till today 26 January no delivery, I called countless times and seems no one knows what is going on, a whole month waiting for what other companies do it 3 days this is beyond worst customer service ever… these people dont even havean email address where one can send such queries to.
I WILL NEVER SHOP AT MR PRICE AGAIN
I made an online order on the 23 Dec 2020 and I am still waiting for the delivery (11 Jan 2021). I was not sent a tracking link and had to ask customer service to send it to me. I use the Mr Price WhatsApp chat to regularly check the status of my delivery, firstly I was told I would receive it on 31 Dec and when I check everytime after that they could not tell me when it would be delivery. My order was shipped on 28 Dec 2020 and the track and trace link has said “No Backstamps” since then.
That was also my struggle and none of the links work on the online portal. Never ever using this service again. This was a tedious process where no one at the store could help except they told me to repay for the items in the store and they would ‘cancel’ when it arrived. 2 weeks after I order and the store has nothing. I called the call centre they say the store has it. Really really frustrating..
This to and from between Mr Price mobile customer service and myself on a contract I had cancelled using the link requested I use by Mr price and to date no success I’ve now handed the matter to the NCC. Not a way to treat your customers your online service does not work so set up a face to face service at Your branches
I have tried for 2 weeks now to get someone from online orders to answer me on WHERE my order is, OR the status, no response at all.
I fail to see why my payment is pending verification, and no communication as to why or to tell me what is wrong.
Silence only!!!!!
I want to complain about the worst experience ever.
I ordered online. Just to find out… My 1 item is not in stock.
Was told to collect my remaining items and them i will receive a voucher for the 1 item i didn’t receive.
Got to the store to collect. Just to be told i have to wait 24/48 hours for my voucher!! What bullshit. The store can’t give me a voucher it will come through my email. So i have to wait for my own money!!!
There was no waiting period when the money had to be paid for the order!!
The lady on the phone just said she can’t help me. More like she doesn’t want to…
Where the store could have just give me the voucher…. Soooo upset!!!!
I am very disappointed in what happened yesterday 07/12/2020 at mr price Atlantis.The security guy came up to my father and accuse him of stealing the shirt he had on..and that shirt was bought last here at mr price.What really shocked me was that the manager only told him to leave my dad without any one of them to apologise.And that is such bad service!
However we are planning on taking further steps.
I purchased a cellphone to the amount of R900 and an additional R100 was for insurance for the phone. This insurance is to cover, physical damage, lost or theft and water damage for 6 months. The cellphone was purchased on 23September 2020. At Mr Price Store N1 City. 29the October I lost the cellphone in bothering shopping Centre, not sure which shop I lost it in as I was in 5 shops that day. When I returned to my car I discovered my phone was not on me or in my bag, I returned to the shops to search for it but to no avail. I tried to call the cellphone but it was off. I then reported the cellphone lost and went to the police station for an affidavit. i took the affidavit to Mr Price Store where I had Purchased the cellphone and they assured me that I would receive an email or sms from the insurance section of Mr Price. Till this day 23 November 2020 nearly 2 months later and 3trips to Mr Price N1 City not a sms or email. The kind gentlemen at the store was trying his best to help me and even kept in contact with me. I had my cellphone for a month, I paid my insurance for the phone and Mr Price refuses to contact me or let me know what’s happening. This is clearly a scam on Mr Price part as it seems they will ignore me till the 6months insurance period is over as not to reimburse me with another cellphone or return the monies I spent on the cellphone. If there’s anyone out there that can help me regarding this matter, it will be greatly appreciated. Apparently I’m not the first person Mr Price has scammed with regarding the cellphones and insurance. Please people do not trust Mr Price with the cellphones or the insurance for the cellphone
Horrible service from Mr Price home online!
I ordered a product from Mr Price online , a white faux fur bean bag which cost R1300. Everything was confirmed and I was informed that my product will be delivered on Friday 6 November 2020.
When my product arrived it was not what I ordered. I received a pink plush kiddies bean bag which cost R700.
My invoice stated that my product was R1300 and the item I received was completely different.
I then proceeded to call the Mr Price customer service line for an explanation but I was put on hold for 18 minutes and then disconnected.
I called back and was told by a stuttering call Centre agent that the item was not available and I’ll receive a refund.
Why did I only find out that the item was not available when I had to call the customer service centre twice. It’s a utter waste of my time! I am incredibly disappointed by the service I received from the call centre and the online store.
I am so appalled by the online service of Mr Price. Their system has failed me twice and inconvenienced me beyond comprehension. The 1st time I ordered only to be advised my order was cancelled as it was out of stock. The call centre agent that assisted me was really helpful and made arrangements with the Eastgate branch to keep my items as they had stock. I had to make a special trip to Eastgate to purchase my items. There was another item I ordered online that I purchased 2 of buy when I got home due to the way it was packaged was damaged. I returned and ordered the item only to be advised after 2 weeks that I canceled my order. I was shocked as I did no such thing. When I called the call center agent Chancy Chetty a very unhelpful agent advised it was due to my order being out of stock. She wasn’t willing to assist me source another item or make any arrangements for me like the previous agent that went out of his way. He advised me that they cannot do inter store transfers as the item was glass and fragile and could break. The 2nd item is a pillow and not fragile so I asked her if they could please get it from Eastgate to My branch and her response was due to Covid it’s not possible. Yes if we were on the other levels it’s understandable but Covid is on Level 1 and almost all restrictions are uplifted. The 1st agent was willing to assist and advised if the item was not fragile they would arrange which is understandable yet this agent Chancy advised it’s not possible. I am waiting for her Manager to contact me as I have lost all faith in ur online service as it is nor efficient at all. Appalled client.
I made an online clothing purchase (order no. 107011158407) on the 17th of August 2020 using my visa card for over R2000. The amount was deducted from my card but the order reflected as cancelled on the website. I immediately called the whatsapp helpline & was informed I had to wait 24hrs. After 24hrs I contacted the helpline again and provided all the details including proof of payment and was promised feedback which never came. 4 emails later and 2 more chats with customer care on whatsapp have still not yielded any results. I have tried calling the landlines and can never get through. I have tried sending someone to the shop I was to collect from 4 times, and she has not received any help. THIS IS BEYOND A JOKE MR PRICE!!!!!!!!. I am in Zimbabwe and am absolutely disappointed in your lack of customer care. Please inform me what I must do to get feedback on this.
I am appalled by the service at Mr Price home cape gate. I understand it’s lockdown and so you don’t have the usual amount of people working. The is zero professional when it comes to the employees in this store. I was looking at buying one of your bed trays and needed help finding it in the store. I walked about 4 circles in your store and couldn’t find anyone on the floor. I then proceeded to ask one of the cashiers. She didn’t even greet. Instead she looked at me like “why the hell am I bothering her” she goes to call someone and speaks loudly in her slang aftikaans voice. He then walks out and ignores that customers need to be helped and goes about his way. I ended up leaving everything in my hands and left. You can bet I won’t be coming back to this store. It literally sucks the life out of you and you have people working there who have no pride in their job. They are there to get their pay check and that’s it. I thought after stores opened people would be chasing sales. Clearly I was wrong! Really pathetic actually.
I am very disappointed with Mr Price clothing. I placed my online order for over R2000 on the 17th August 2020 and until today my order has not yet been delivered. No one has apologised or updated me of the status of my order. I have been to the shop where my order should be sent to multiple times without any success. My order number is 107011159003. Someone please tell me what’s going on with my order. The shop assistants don’t have any answers either for me.
Hi, just want to compliment one of your employees working at Brooklyn Mr Price Home. Her name is Lucia and she helped me with buying curtains and phoning other branches as her branch was 3 short. She had a positive attitude and a very nice smile. She didn’t give up until I had my curtains! Thank you Lucia at Brooklyn branch!!!!
Regards
Happy Customer
I’m very appalled by the service we get at Mr price Tsakane Mall, you stand in a que for over an hour while the staff do their own thing, how can there be only one cashier working on a till while the ques have up to 20 or more customers? Something needs to be done cos it’s not the first time I expirience such.
I am completely appalled by the service which I have not been given. On around 31st July, I ordered 2 lamps. Opted to pay in store. Went to the store in my suburb. Even though I had my order number, they could not find my order online. They phoned customer care for me and were told there was a problem with my order and that I need to place the order again which I did. Took my new order number and this time successfully paid. Online was told delivery on about 14 August. You can track your order online, which is a nightmare in itself. Keeps either telling you that your order number or email is incorrect. Even though you know you are entering the correct details. So I decided to phone on 15 August. Now to be told 2 weeks after I have paid for these lamps that they are out of stock. They have both an email address and my cell phone number yet no one has informed me that I’m waiting for lamps that are never going to arrive. The lady says she will now process a cancellation, which takes 24 to 48 hours and I will receive an email containing a voucher. So I explain that I do not want a voucher seeing this is clearly a fault of Mr Price. I’m told no problem I can simply reply to the email with proof of bank details and I will be refunded. I receive a call 17 August saying they have escalated my cancellation, the lady confirmed my email address and once again I was told that I would receive an email with a voucher and can simply reply on the email my proof of bank details and I will be refunded. The email arrives 20 August , it’s a voucher but the email address is a no reply email address. So I phone again, 21 August. I have all the times of these calls if someone wants to go listen to them seeing all calls are recorded for quality purposes. I’m now put on hold while my ticket is checked. I’m told that the lady dealing with this will send me an email address which I can reply to. The same day I.e 21 August I get a call saying my refund will be processed and it takes approximately 6 to 10 working days. So I tell the lady, but I haven’t sent my bank details yet as the email hasn’t come where I can reply with my proof of bank details. I’m put on hold. She comes back and says sorry wrong person. Even though she asked for me by name when I answered the call. I am horrified at the mere incompetence and very discouraged towards and positive feedback. I shop at your stores regularly and am so upset that I don’t want to shop there again and of course one tells their family and friends about shocking service. I want my money back. You have had it for 3 weeks.
I enterred the cell phone contract with MRPMOBILE in 2018 and my first instalment was on june the same year. However there was an amount I was not told about it in the first place, amount of R109. I refused to pay that as I was not informed about it. Even though I refused, MRP deduct the money from my account, worse they deduct on any date they wish to deduct irrespective I gave them the deduction date. This happened for the while until I decided to block them at the bank. Little I knew that they are stealing my money with the amount of R24.82. Which was not easy to notice that until I went to block other company that was also stealing my money, this was then I realized that MRP have been taking my money of that little amount.
Anyway the contract finished this year in June. True the end of March I didn’t pay them as I was now paying at the shop every month. I paid in April and in May 2020 they said I must pay R360 of which I paid. In June they said I must R220. After I paid, I checked and realized that I have paid them extra with R595 after the contract expired. To my suprise I’m getting threating calls from them up until I block them. MRP never suplied me with the contract of the phone. I ask them many times that we communicate with emails and they refused to do so.
Now they decided to send me letters that doesn’t have an email. They make it so difficult to communicate with them. If they want to destroy my name, they are most welcome to do that as I won’t pay them a cent.
Good day I am appalled by the service of Mr price home in Durban argyle.
My sister bought furniture to the value of 14k in these trying times of covid ..this purchase was done early July and by the way cash..to date no delivery instead confusion and false promises..its now 13.22 pm and we were told that delivery would be done today …no call received yet.. and my sister had to wait at home again another day almost wasted..no call no nothing to say what could the delay be..
I unfortunately dont think I would recomend such service especially were customer service should be king at this time.
Good day
I would like to thank Nathi from mr price chris hani mall Vosloorus. Nathi thank you for such a great service i don’t even know how 2 thank you your service is out of this world i hope mr price sees, that they have an asset in you came in store today with my mom Nathi went an extra mile haven’t seen such at mr price he offered us baskets to carry the clothes he assisted me to get a perfect size for my son and he did all that with a smile keep up the good work ngiyabonga thank u so much i really appreciate it my mom was happy 2 for your excellent customer service
Disgusted with the “service” I’ve received from Mr price online shopping. I paid and purchased the tie dye joggers and sweatshirt online, received an email to collect only to find out that I have only received the sweatshirt, after mailing (to which I received a response advisin someone else to contact me) and struggling for two days to get hold of customer service I was advised that they do not have any stock of the joggers and that I would receive compensation in the form of a voucher, I have still not receive any correspondence, voucher or my money back. I’m tired of begging for service and not receiving any correspondence! Order reference : 107011052044 current status collected, jogger status “on hold”
Bought a dining table last Sunday from Mr Price home in Morningside, kzn, and paid for delivery. We were told that someone would call us within 3 days to arrange delivery??? Today is Thursday, FOUR DAYS LATER, and I still have not heard from them???? POOR CUSTOMER SERVICE!!!
Good day
I was at Mr price hillbrow today trying to get inside the store, there was a long queue outside which l had to stand in, I’m 7 months pregnant by the way, just when l got to the door , the guy who didn’t have his name tag on said they are closing the door at 4:30 PM , but the sign days 5:00 PM, I was closed outside tried to ask the guy his name he said he does not have a name, I was so disappointed by the service.
Hi… Was not happy with the customer service one of your employees gave me bad attitude today at your shop Mr price Ulundi was there for an exchange he just told me we don’t exchange without me finishing what I was about to say and he just left me there
Hi I closed my account February the fifth paid balance in full and signed documents so the cashier told be it would take 3 weeks to complete closing. Now at the moment I still receive statements that I’m owning them for what. Please can someone help me with this issue please.
I bought some good at MRP Home at Stonebridge EDENVALE Yesterday 2 June
However I did not receive all my goods as the content purchases were large
The attendant did not give all my goods to me when paying
When I tried to call the store this morning 3 JUNE at 9.25 am nobody ANSWERS the phone
The number on the till slip appears to be wrong and when I googled the store info a different number appears, i CALLED STILL NO ANSWER Then I called the Durban Head Office, no answer there I waited for 12 minutes on the line the phone just rings and rings THIS SERVICE IS UNACCEPTABLE DO YOU THINK I WILL EVER RECOMMEND TO MY FAMILY AND FRIENDS TO SHOP AT MRP HOME THE ANSWER IS NO NO NO !!!!
As a loyal customer I’m completely shattered to be the one writing this email. I have been served at various branches, and have never had such an unpleasant experience as I did today. I went to the Ferndale on Republic branch in Randburg, a branch that I am mostly familiar with since it’s the closest to my workplace. I grabbed a few items, got to the till and they swiped my card, the money was deducted from my account. The staff member who was assisting advised that the machine had some network issues, she went on to call the manager to further assist. I showed them both that the money had been deducted from my account, the manager didn’t display any willingness to help, she simply dismissed me by saying the money will be transfered back into my account because apparently it wasn’t reflecting in the system. Despite me providing solid evidence that the money had been deducted, she just dismissed that and said I should wait 24hrs, she insisted that I couldn’t leave with the items I had bought. She then suggested that we phone my banking provider to confirm that the money was deducted and that it will be reversed – when we called, the agent who was assisting confirmed that the money was deducted and that there wasn’t any information mentioning that it would be reversed. Even with all the information, the manager showed absolutely no ethics. My money was only reversed by the bank because I had to request them to do so immediately. I spent a whole hour trying to resolve the matter, as patient as I was, the manager seemed unapologetic and unbothered by my frustrations. More than anything, I am so disappointed at how the manager handled the matter. Not once did she apologise for having wasted my time. It’s disappointing and I feel I was treated unfairly.
I bought a skirt at Mr Price exactly a week ago. Today is the first time I am taking it out of the package! Its torn and this is very disturbing because I had to travel quite far to buy it! If the quality is so bad why is is so ecpensive? It is now the second time I buy something from Mr Price then get home to see in what condition it is. There is not always time to investigate clothes at a store before taking it home. It should be in a good condition. I am really disgusted. I hope Mr price will actually look into this because I can think about a lot of people who’s experiencing the same issues with this store. I am not gonna spend another R100 just to travel to Mr Price to exchange something. This is ridiculous. Glad I took photos of this with the slip!
I would love to know hoe to go about this and what Mr Price will do about this?
The stores location is Walmer Park Shopping Centre, Main Rd, Walmer, Port Elizabeth, 6070
I do have pictures with price tag and the slip.
Since the Beginning of December I ordered some clothes, now it’s the ending of February, i still have not received my parcel in Seychelles, use to take 2 weeks maximum to receive them, Now i don’t know what happened.
I was at MRP clothing in the golden acre mall in cape town today.
I saw a top which i liked, whem i go to the till there was no price or barcode on the top. After searching the entire store i was told by cashier the item is not stocked when im standing with one in my hand???
She then asked me if its a return because it smells like perfume, after i have just told her its a purchase.
I then asked if the item can be searched on the system, she asked me what i mean – after explaining to her what i meant she says no she cannot when i know that it is possible!
I then asked if she can not see the last purchase on my account seeing that everything is now digital – she once again asked what i meant and told me no!
She then told me there is plenty of tops in the store i must please take another one instead??
I said i saw the others i would like this one please, to which she responded im sorry but i cant sell u something that has no barcode and she asked for the next customer!!!
Absolutely pathetic and disgusting customer service!
I have had minor incidents and run ins with MRP staff before… But never as a paying customer have i been refused a sale!
Needless to say i will NEVER shop at that store again!
Can you please consider bringing back white chinos to your shelves. For myself and many others white is a daily uniform. Looking forward to being a happy customer.
I bought clothes online on the 17th September 2019, the next day my status was changed to shipped. I waited for a whole week to see a change and nothing. After that week, on a Monday (30 September 2019), I called the online customer support to ask what the problem is, I was advised that the clothes have been delivered to the store, I went to the store later that day and was informed that they have not received the clothes. The lady at the store took my number and advised that they will call me when they receive the clothes. A whole week went by and nothing. On Sunday (05 October 2019) I received a call from a gentleman calling me from the store, and according to him, the store did receive the clothes (date not disclosed) but one of the guys working there thought that this was new stock for the store (this is because apparently my order was too large!). so the guy asked me to give him some time so he can collect my clothes from the floor and he will call me so that I can come collect them. A whole week has went by and I haven’t heard from him, their phone doesn’t go through, so I really don’t’ feel like driving all the way there for Mahala.
I am just appalled at how there is no sense of urgency shown towards this issue nor is there any remorse! Very disappointing!