Find below customer service details of Moglix.com. Besides contact details, the page also offers a brief overview of the B2B ecommerce company.
Head Office
#04-08/09, Block 79,
Ayer Rajah Crescent,
Singapore
Customer Service
Email: [email protected]
Email: [email protected]
Phone: +91 955 5988 544
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About Moglix
Moglix is a popular online destination for enterprises procuring industrial products. Established in the year 2014, the ecommerce platform connects buyers and sellers in the manufacturing space. The Ratan Tata backed company today boasts of a catalog with more than 450,000 products. From electricals, lighting, power tools to cleaning supplies, Moglix boasts a wide selection of items from some of the leading brands. The B2B platform currently serves more than 150,000 SME clients. And it’s supplier base exceeds 10,000 from across Asia. Those who prefer to shop directly form a brand, on Moglix you will find exclusive brand stores. The featured names include Bosch, Eveready, V-Guard, Stanley, Luminous, 3M, Godrej, Philips and Havells.
Like on other ecommerce platforms, purchases on Moglix can be done on the web and smartphone app. While the homepage showcases some of the bestsellers and trending products, you can navigate to the Deals section to see some of the top bargains. You can shop on Moglix by a keyword or by exploring the categories. Popular product categories include appliances, power tools, office stationery/supplies, pumps/motors, hand tools, medical supplies, power generation/transformers, switches, wires, relays, energy meters, safety gloves/shoes, fire extinguishers, pneumatics, abrasives, painting, plumbing/bathroom fittings, office furniture, IT, electronics, pantry supplies, lab supplies, hydraulics, lubricants/oils, tapes/adhesives, fasteners, cutting tools, security alarms, safes, CCTV cameras, industrial racks, among others.
While exploring the categories, you can filter products by brand and price. On each product page, you can read key features, product specifications and other useful information. There are also pictures showing the product from different angles. If you have a large quantity order, you can place a special request for a bulk quote that is cheaper than the retail price tag. There are buyer guides available giving an overview of the products and some of the popular brands recommended. Purchases on Moglix.com can be made using debit/credit card, net banking, and cash on delivery (restricted to few pin codes). After successful payment, you will get an email confirmation with details on shipping and tracking.
Currently, Moglix delivers products to more than 25,000 serviceable pin codes. Standard delivery time is 2-4 business days. It can however vary on location and size. You can return an item or request for exchange if the product is defective, damaged or altered. A request for return must be placed within 7 days of receiving an item. On cash on delivery payments, refunds will be initiated through a NEFT bank transfer. For businesses looking for digital procurement and supply chain solutions there is Moglix Business. If you are a supplier, register on Moglix Supplier Central to list your products and start selling to a targetted audience. Upon registration, you can get free cataloging for your products. You may choose to deliver the product yourself or go with dropshipping model. Payments are deposited directly to bank account. For complaints or queries on payment, cancellation, refund, supplier registration, or others, reach the Moglix support.
