Contact of Moda Operandi customer service

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Find below the customer service details of Moda Operandi. Besides contact details, the page also offers a brief overview of the fashion website.

Head Office
Moda Operandi Inc
24 E 64th St, New York,
NY 10065, United States

Customer Service
Phone: 1-800-707-9898
Phone: +1 212-729-0984 (outside US)
Email: [email protected]

About Moda Operandi
For all those fashion enthusiasts out there, here is a website to add to your bookmarks. Moda Operandi is one that curates and showcases apparel and fashion accessories from emerging designers around the world. The website is more popular for organising trunk shows of designers’ collections, so consumers can pre-order latest fashion before they even hit stores. Launched in the year 2010, the website claims to display hundreds of brands and designers for both women and men’s apparel. Products are currently shipped to more than 125 countries. On the homepage, you will find a collection of new and exceptional designs. Additionally, you have a section called New dedicated to latest launches. There is also a Sale page dedicated to all those discount shoppers out there. You will find list products from 30% to 70% off the retail tag.

Shop on by keyword, designer or category. Featured designers include Moncler, Prada, Versace, Valentino, Victoria Beckham, Isabel Marant, among others. Products you can shop on the website include an impressive collection of all types of dresses, be it casual or formal. Besides dresses, you can shop for knitwear, tops, gowns, skirts, pants, blouses, sweaters, jackets and blazers. No shopping is complete without the accessories. Along with apparel, you will find on Moda Operandi bags, belts, hats, hair accessories, scarves, wallets and sunglasses. Products can be filtered on the website by brand, size, color or price. On each product page, you have a detailed description along with material used, size and specifications.

Register for newsletter if you want to receive updates on upcoming trunk shows. The website claims to feature at least one trunk show event per day. When you want to pre-order, a deposit will be taken after which you will have to pay the remainder when the order will be shipped to your address. A trunk show item can be cancelled up to 30 days after date of purchase. The website accepts Visa, MasterCard, American Express, Discover, JCB and PayPal for payment. Once an order has been confirmed you will receive an email with tracking information. You can also login to your account to know the status of an order. Both US and international orders are currently dispatched under standard shipping. The costs vary according to region.

Not happy with the product? Shoppers have the option to return an item within 28 days of purchase. Products purchased under Promotions must be returned within 14 days. Sale items are not eligible for return. All products must be returned in the original packaging. To return an order, you can send an email or begin return request by clicking on ‘Order History’ in your account. You can generate a return label online and ship the item back to the warehouse. Note that there are no exchanges available for any product. Refunds will be processed within 5 business days. You will receive it to the original payment method or as store credit. Moda Operandi has a loyalty program in place to reward frequent shoppers. Moda Rewards is a free program that will earn you reward points on every purchase. The reward points can be redeemed for future purchases. Members also get access to new arrivals and receive special offers. For queries or complaints on payment, refund or cancellation, reach the Moda Operandi customer service.

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